Givemecosmetics Opiniões 

Resposta da Givemecosmetics

28/07/2026

Hi Mike,

We’re sorry to hear you feel this way, however we do need to clarify that some of the information in this review does not appear to be accurate.

We are unsure where the comments regarding only receiving automated responses have come from, as we can see that our team has personally responded to your emails on multiple occasions, and we can also see that you have replied back to those messages. We would therefore appreciate it if you could clarify where the information regarding receiving no responses has come from, as this does not reflect the communication history we have on file.

Your order is also already in transit, and we have continued to assist you throughout the process. We would also like to understand whether you have contacted us using multiple email addresses or accounts, as this would be the only reason there may appear to be a lack of communication, as our records show replies have been provided.

We completely understand frustrations when waiting for an order, especially during busier periods, and we do apologise for any inconvenience caused. However, we always aim to respond to customers and provide updates where possible.

Please reach out to us with the details of any alternative contact methods used so we can investigate this further.

Give Me Cosmetics

Resposta da Givemecosmetics

27/07/2026

Hi Megan,

Thanks for your review!

We're so sorry to hear about your experience and completely understand how disappointing it is to be waiting for your order. We sincerely apologise for the delay and any frustration this has caused. We are currently experiencing exceptionally high demand, which has unfortunately affected our dispatch times. We kindly ask that you allow the full 10 working days for your order to be dispatched, as many orders are still being processed within this timeframe.

Thank you for your patience and understanding – we truly appreciate it, and we're working as quickly as we can to get your order on its way.

Give Me Cosmetics

Resposta da Givemecosmetics

27/07/2026

Hi Telma,

Thanks for your review.

We're truly sorry to hear about your experience and completely understand why you're disappointed. We sincerely apologise for the delay with your order and for the frustration caused by the automated response you received. Due to an exceptionally high volume of orders and customer enquiries, we've had to use automated acknowledgements while our team works through every email as quickly as possible. We appreciate that this isn't the level of service you expected or that we strive to provide. If your order has now exceeded our advised dispatch timeframe of 10 working days, our team will be investigating this as a priority.

We genuinely appreciate your patience and apologise again for the inconvenience caused. We hope we'll have the opportunity to put this right for you.

Give Me Cosmetics

Resposta da Givemecosmetics

27/07/2026

Hi Shane,

Thanks for your review.

We're so sorry to hear you're disappointed. We completely understand how frustrating it is not to see an update on your order, and we sincerely apologise for the inconvenience. We're currently experiencing exceptionally high demand, which has unfortunately impacted our dispatch times. At 7 working days, your order is still within our current advised dispatch timeframe of up to 10 working days.

We're sorry you felt you had to cancel your order and appreciate your feedback, as it helps us improve. We hope you'll consider giving us another opportunity in the future.

Give Me Cosmetics

Resposta da Givemecosmetics

27/07/2026

Hi Joanne,

Thank you so much for taking the time to leave such a lovely review.

We're so pleased your order arrived safely and that our Customer Service team was able to provide reassurance while you were waiting. We really appreciate your patience during our busy sale period, and your understanding means a lot to us. It's amazing to hear you're loving our shampoos and conditioners too!

Thank you for your continued support, and we can't wait to welcome you back again soon.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi Keyleigh,

We’re sorry to hear that you’ve been disappointed with your experience, and we appreciate you taking the time to share your concerns.

We are a little confused by the comments regarding communication, as we have responded to your emails personally on multiple occasions and provided updates regarding your order. We always aim to keep customers informed and assist wherever we can.

We can confirm that the delivery has now been cancelled. Due to the circumstances and to help resolve this as quickly as possible, we have processed a refund for your order. You will receive an email confirmation once this has been completed, and the funds will be returned to your original payment method.

We’re sorry that this experience has not met your expectations, and we appreciate your understanding while we work to bring this matter to a close.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi Lauren,

Thank you for your review, and we're really sorry to hear that you've been disappointed with your recent experience.

Firstly, thank you for your kind words about our products. We're so pleased to hear you've always loved using them, which is why we're especially sorry that this order has let you down.

We're currently experiencing longer dispatch times than usual due to the high volume of orders from our recent sale. We completely understand how frustrating it is to be waiting, especially when you've run out of your conditioner.

We've also been unable to locate any emails from the email address used to place your order. If you have contacted us using a different email address, or if you could reply with your order number or the email address you contacted us from, we'd be more than happy to look into this for you and locate your enquiry.

We sincerely apologise for the delay and appreciate your patience. We hope to have the opportunity to resolve this for you as quickly as possible.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi Tracey,

Thank you for taking the time to leave your review.

We're so sorry to hear how disappointed you are, and we completely understand your frustration with the delay.

Following our recent sale, we've received an exceptionally high volume of orders, which has unfortunately meant that dispatch is taking longer than we'd usually expect. Our warehouse team is working incredibly hard to get every order packed and on its way as quickly as possible.

We really appreciate your feedback about our promotions, and we'll be sure to pass your comments on to the relevant team. We're genuinely sorry that this experience hasn't reflected the level of service you expected from us.

Thank you for your patience and understanding, and we hope your order will be with you very soon.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi,

Thank you for taking the time to leave your review.

Firstly, we'd like to thank you for your continued support over the years, and we're so sorry that your latest experience hasn't met your expectations.

We're sorry to hear your parcel wasn't delivered to the requested address and that an item was missing when you collected it. We completely understand how disappointing and frustrating this must have been.

We're currently receiving an exceptionally high volume of emails following our recent sale, and our current response time is up to 72 hours, excluding weekends. Please be assured that our Customer Service team will respond to your email as soon as possible.

We sincerely apologise for the inconvenience caused and appreciate your patience. We'll be happy to investigate the delivery and missing item as soon as your email reaches one of our team.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi,

Thank you for taking the time to leave your review.

We're very sorry to hear about your experience and completely understand your frustration.

Following our recent sale, we've experienced an exceptionally high volume of orders, which has unfortunately resulted in longer dispatch times than usual. We appreciate this isn't the service you were expecting.

We're also sorry to hear you feel your cancellation request was ignored. Due to the exceptionally high volume of emails we're currently receiving, our response time is up to 72 hours, excluding weekends. Our Customer Service team is working through every enquiry as quickly as possible and will respond as soon as they can.

We sincerely apologise for the inconvenience this has caused and appreciate your patience and understanding while we work through both our order and email backlogs.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

HI Ollie,

Thank you for taking the time to leave your review.

We're truly sorry to hear how disappointed you are with the delay to your order. We completely understand your frustration and sincerely apologise for the inconvenience caused.

Following our recent sale, we've experienced an exceptionally high volume of orders, which has unfortunately resulted in longer dispatch times than usual. Our warehouse team is working as quickly as possible to get every order packed and dispatched.

The 10 working day timeframe advised is our current estimated dispatch time while we work through the backlog. We appreciate this is longer than anyone would expect, and we're very sorry for the wait.

Thank you for your patience and for bringing your experience to our attention. We truly value your feedback and hope we can provide you with a much better experience in the future.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi Jodie,

Thank you for taking the time to leave your review, and for your continued support over the years. We're so pleased to hear how much you love our products, but we're genuinely sorry that the service you've received hasn't matched your expectations.

We completely understand your frustration, especially after the issues you experienced with your previous order. That's certainly not the experience we want for our customers.

Following our recent sale, we've experienced an exceptionally high volume of orders, which has unfortunately resulted in longer dispatch times than usual. We sincerely apologise for the delay and appreciate how disappointing it is when you're simply waiting to restock your favourite products.

We're also very sorry if our dispatch information wasn't as clear as it should have been. We truly value your feedback and will ensure your comments are shared with the relevant teams so we can continue to improve both our communication and our service.

We hope your order is on its way to you very soon, and we sincerely apologise again for the inconvenience caused.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi Jordan,

Thank you for taking the time to share your feedback.

We're really sorry that your order has taken longer than expected to be dispatched. We completely understand how frustrating it is to be waiting for an update, especially when you placed your order expecting it to move through within the usual timeframe.

Due to the incredible response to our recent sale, we've received a much higher volume of orders than anticipated. This has meant our warehouse team has needed additional time to process and pack orders, and we apologise that this has impacted your experience.

We appreciate you getting in touch for an update and we're sorry that we weren't able to provide the progress you were hoping for at that time. Our team is working through orders as quickly as possible, and we hope to have your order on its way very soon.

Thank you for your understanding and for your patience.

Give Me Cosmetics

Resposta da Givemecosmetics

24/07/2026

Hi Sharon,

Thank you so much for taking the time to leave such a lovely review.

We're so happy to hear that your daughter introduced you to Give Me Cosmetics and that you've been enjoying our products. It’s amazing to hear that you’ve been receiving so many compliments on your hair, and we love that your hairdresser has noticed the difference too.

Thank you for sharing your experience with us, and we’re delighted to be part of both your and your daughter’s haircare routines.

Give Me Cosmetics

Resposta da Givemecosmetics

22/07/2026

Hi Jenn,

Thank you so much for your lovely review! 💖

We're so sorry that one of your products arrived damaged, but we're really pleased we were able to get a replacement sent out quickly for you. We're glad to hear you're happy with both our customer service and your products.

Thank you for your recommendation and for taking the time to share your experience, it truly means a lot to us.

We hope you continue to love your Give Me Cosmetics favourites!

Give Me Cosmetics

Resposta da Givemecosmetics

21/07/2026

Hi Carrie-Anne,

Thank you so much for taking the time to leave such a lovely review!

We’re so pleased to hear that you had such a positive experience with our customer service team. We completely understand how frustrating it can be when an order is delayed, especially when you’ve had smooth deliveries with us previously, so we’re really happy we could help get this resolved for you.

We truly appreciate your continued support and we’re so glad this hasn’t put you off shopping with us. We’ll be here whenever you need your favourite products again!

Thank you again for choosing us!

Give Me Cosmetics

Resposta da Givemecosmetics

21/07/2026

Hi Suzi,

Thank you so much for taking the time to leave such a lovely review.

We’re really sorry to hear that your first parcel went missing, but we’re pleased we could get this sorted quickly for you and arrange a replacement. We understand how frustrating it can be when an order doesn’t arrive as expected, so we’re glad we could help resolve this for you.

It’s great to hear that you’re enjoying your mystery bundle and that you feel it offers such good value. We’re so happy you’re loving our products and the way they leave your skin feeling clean, soft, hydrated and smelling amazing.

Thank you again for your recommendation and for choosing Give Me Cosmetics.

Give Me Cosmetics

Resposta da Givemecosmetics

21/07/2026

Hi Paula,

Thank you so much for taking the time to leave such a fantastic review.

We’re so pleased to hear that you’ve had such a positive experience with us and that you’re loving our products. It’s always great to hear that our customers are able to find some amazing bargains and enjoy the value our bundles offer.

We’re sorry that your mystery box went missing in transit, but we’re really happy we could help guide you through the process and get a replacement arranged for you. We understand how disappointing it can be when an order doesn’t arrive as expected, so we’re glad we could get this resolved.

Thank you for your continued support and for choosing Give Me Cosmetics time and time again.

We truly appreciate your kind words and your five-star review.

Give Me Cosmetics

Resposta da Givemecosmetics

21/07/2026

Hi Linsey,

Thank you so much for taking the time to leave such a lovely review.

We’re so happy to hear how much you’re loving our Purple Mango & Passionfruit Shampoo and Conditioner. It’s amazing to hear the difference they’ve made to your hair, especially on those humid days when frizz can be such a struggle!

We’re sorry your order went missing during delivery, but we’re really pleased we could get this sorted for you and send out a replacement. We’re glad our customer service team could help.

It means so much to hear that you’ve found products that work so well for your hair and that you can’t see yourself using anything else.

Thanks again,
Give Me Cosmetics

Resposta da Givemecosmetics

21/07/2026

Thank you so much for taking the time to leave a review.

We’re so happy to hear that you’ve always had a great experience with Give Me Cosmetics and that you’re loving your products. It really means a lot to know that our customers can rely on us and enjoy everything they order!

We’re also glad that we could get your issue sorted quickly when it did happen. While we always aim for everything to go perfectly, we understand that things can occasionally happen, and we’ll always do our best to help and put things right.

Thank you again for your continued support and for choosing Give Me Cosmetics.

Give Me Cosmetics