I am so pleased with the product,and this company's manner. My order failed to arrive and I contacted them via email. Their response was fast and polite, and an investigation was opened, I think the w... Ver mais
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Really happy with all of the products I’ve bought (and I’ve bought many!). Also very satisfied with the customer service experience. I highly recommend Give Me Cosmetics!
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I love the purple mango and passionfruit shampoo and Conditioner. My hair is so much better and less frizzy even on humid days! Had an issue with delivery, my order went missing (no fault of GiveMe) a... Ver mais
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ordered products within gift box, postage was quite along time and the condition of the boxes was unacceptable. no wrap to protect the boxes and delivery box was very flimsy. tried to request some hel... Ver mais
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Informações sobre a empresa
Informações de contacto
44 Evans Road, L24 9PB, Liverpool, Reino Unido
- info@givemecosmetics.com
- givemecosmetics.com
4,1
Bom
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The best customer service I have ever received
I never ever write reviews but I genuinely am blown away by the experience i’ve had with Give Me’s customer service.
I spent quite a substantial amount of money on their black friday sale (incredible sale!!). The large order was dispatched in a couple of days however yodel returned my package to give me.
I contacted customer service to let them know and to ask if they could re send it once they’ve received the return.
I had a message back the next day letting me know that a new order was on its way, i received a fresh order confirmation and tracking and I didn’t have to wait for my original parcel to be returned back to them. There was no fuss at all, it was fantastic.
My package has arrived today and every item is in there including a free mystery bundle as I spent over a certain amount. The products in the bundle are full sized and incredible.
I am a give me lover anyway but this has made them my favourite brand. I will be re ordering the items from the mystery bundle also as I’m in love already as they’re items i’d never usually order so it’s amazing to try.
Thank you Give Me, you have made Christmas shopping incredibly stress free!
10/10 incredible.
4 de dezembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Cait,
Thank you so much for taking the time to share such an incredible review — it truly means the world to us! We’re absolutely delighted to hear that your experience with our customer service team exceeded expectations, especially after the hiccup with your original delivery.
Our goal is always to make things as smooth and stress-free as possible, so we’re thrilled that the quick replacement and hassle-free process made a positive difference for you.
Your kind words and continued support genuinely make our day. We’re honoured to be your go-to brand, and we can’t wait to welcome you back for your next order.
Thank you again for choosing Give Me and for spreading a little Christmas cheer with your review!
Warmest wishes,
The Give Me Team
Excellent Product and Service
I cannot fault this company! Ordering was extremely straightforward and delivery was quick. I did have a problem of my own making, but Sam was quick to resolve the issue and put me on the right track. I’d like to thank Sam for being so patient and providing excellent, efficient, customer service and of course an excellent product! 😊
24 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Margi,
Thank you so much for your lovely review! We’re happy to hear that your order arrived quickly and that everything went smoothly. Mistakes happen, and we’re glad Sam was able to help get things sorted for you.
Thanks again for choosing us, and we hope you enjoy your product!
Give Me Cosmetics x
2 orders - received neither of them
I ordered a Black Friday bundle .. TWICE. Both times it was lost and I never received it. I did get refunded eventually for the first one. The 2nd one I am literally being ignored by both GIVE ME COSMETICS (the irony is they have not “given me” anything) and Yodel. I’ve spent literally hours trying to get somewhere with this. The business chat agent on FACEBOOK clearly could not be bothered and just gave me pre written responses. Total waste of time!
2 de dezembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Caroline,
Thanks for your review.
We’re truly sorry to hear about your experience. After reviewing the correspondence, we can see that a chargeback has been opened for your order. Unfortunately, once a chargeback is in progress, we’re unable to take further action or provide support on the order until that process is resolved.
I've checked the tracking for your order and can see this has now been delivered.
Give Me Cosmetics x
DO NOT ORDER !!!
Order arrived with one set missing and i am being told that i need to contact police to investigate even though there was no damage to parcel received so it was never packed
Edit to reply ***
If you care to check your reply on Paypal you will see i was asked to contact police or governing body , this i will not do as the packaging was not damaged so nothing was taken afyer leaving your company.
13 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Susan
UPDATE: We have checked the PayPal case and again, none of our team have advised to contact the police, this communication has not come from ourselves and in fact, when you open a PayPal case it is actually PayPal who are responding to you as they are the mediator. I hope this makes sense. As we have said further down in the review, can you please complete the form we have sent so we can deal with this directly with you and get this resolved.
Thank you for your feedback. After reviewing your order and our previous correspondence, we can confirm that at no point did we advise you to contact the police.
As part of our standard process for investigating missing items, we requested that you complete a missing items form so we could escalate the matter with the courier. We have not yet received a completed form from you. You then reached out via a new email thread for an update, which we also responded to promptly.
It appears there may be some misunderstanding, as the information you mentioned did not come from our team. To help us resolve this for you as quickly as possible, we kindly ask that you complete the form previously sent.
Thank you for your cooperation.
Natasha
Terrible
Give Me Cosmetics use Yodel as their courier service who lose parcels. They are aware of this issue using Yodel, but state they will continue to use Yodel to deliver their products! Terrible service.
4 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Lucy
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience.
We’ve looked back through all communication with you, and we can confirm that we didn’t advise anything of the sort regarding our courier. That said, we truly appreciate your feedback and will be passing your comments on internally so we can review this further.
The only reason we weren’t able to send a replacement was because the items you ordered were out of stock at the time. We apologised for this in our messages and issued a full refund straight away.
We completely understand how disappointing this must have been, and we’re genuinely sorry for the inconvenience caused. If there’s anything else we can do to help, please don’t hesitate to get in touch with our customer care team.
Kind regards
Give Me Cosmetics
Disappointed with customer service
Have been using Giveme cosmetics shampoo and conditioner for quite a while. Also use the heat defence spray, serum and hair repair,
I bought some defence spray and serum whilst on offer, opened it yesterday after finishing my last one and the pump
isn’t working. Reported it today to be told it’s over the 30 days returns policy.
I only opened it yesterday how was I meant to know it would be faulty?!! I’ve also bought my daughters gifts which haven’t been opened for Christmas as they too were on offer. What if they are faulty when they open them?!?
Really disappointed with the customer service after being a loyal customer for a number of years.
Update further email sent to confirm they would be sending a replacement heat defence spray have updated to 3 stars but feel the original response was unnecessary. I feel as a valued customer with no previous requests for faulty goods that this should have been taken into consideration straight away.
21 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Alison
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We completely understand how frustrating it is to discover a faulty pump only once you’ve opened the product.
Our 30-day returns and replacement policy is in place to keep things fair and consistent for all customers, and we do encourage checking orders upon arrival so any issues can be resolved quickly. We appreciate that in this case the product wasn’t opened until later, but we hope you can understand why we need to follow our policy.
Thank you again for your continued support, and for being a valued customer over the years.
Kind regards
Natasha
Worst experience ever first time…
Worst experience ever first time ordering from here for my daughter's birthday present when I have paid for it.and it has never been shipped and still no tracking number like they promised I complaint but all they care is the money not the customer
7 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Zoe,
Thanks for your review.
So sorry to hear this. We have requested some more information so we can look into this for you.
Thanks in advance
Give Me x
Amazing hair products
Amazing hair products! I have wavy, frizzy hair and most the time I struggle to get a brush through it, my mum bought be the set for my birthday and wow! Hairbrush goes straight through it now no trouble, serum makes it super soft and heat protector does the job and smells great, we have just ordered another box set and will be ordering more for Christmas presents. No problem with website or delivery! Very happy.
11 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Amber
Thank you so much for your wonderful review! We’re delighted to hear that our products have made such a difference to your wavy, frizzy hair — it’s amazing to know the brush now glides through with ease. We love that you’re enjoying the serum and heat protector too (and the scent!).
It’s great to hear everything went smoothly with your order and delivery, and we really appreciate you choosing us again for gifts — that means a lot.
Thanks for the 5 stars and for being such a happy customer! 💖
Kind regards
Give Me Cosmetics
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE
I purchased a hair care gift set and when it arrived it didn’t have the full items that were described on box. I emailed customer services and kept receiving an automated service. I provided all the pics and details that they required and continued to receive emails saying I didn’t respond. I put comment on Facebook and they contacted me on Facebook straight away and just said they were out of stock and I wouldn’t receive the items missing. They said they would refund £3.30!! When I questioned this they said just to send it back. Terrible customer service!!!!
13 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Shonagh,
Thanks for your review.
After checking your email thread I can see the product was refunded and a new brush was sent out as well as a goodwill gesture.
We're sorry for the inconvenience caused.
Give Me x
Great company and products
Made an order on a Thursday by Monday afternoon was delivered, one of the gift box was without a product but contacted customer service, sent the relevant evidence that was requested and within the same day was sent the missing item. Great products, great customer service. Accidents and missing products happen so I wasn’t angry about this and I cannot fault how quickly and effectively my issue was resolved! Will 100% be ordering more.
11 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Elle,
Thanks for your review.
We’re happy to hear that your order arrived quickly and that we were able to resolve the missing item promptly.
We really appreciate your understanding and patience — it means a lot. We can’t wait to welcome you back for your next order!
Thanks again,
Give Me x
AVOID AVOID AVOID AVOID AVOID
If I could give no stars for this company then I would. Having just had a shocking & appalling experience with them. I would avoid at all costs. They care more about their profits than their customers.
The Shampoo & Conditioner did the opposite to their claims on their packaging. Made my scalp dry & my hair greasy. Despite this, they have not allowed me to cancle or modify my subscription.
Be aware of signing up to any subscriptions as they remove your rights to cancel at any point. Locking you in to a minimum 2 payment term. Regardless of whether you get on with their products or not & then refuse to offer you a more suitable alternative. No customer care what so ever. Just money grabbers. NEVER have I ever experienced this before. AVOID AVOID AVOID
7 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi,
We’re really sorry to hear that your experience hasn’t met expectations. Our goal is for every customer to love their products, and we never want anyone to feel stuck.
For transparency, our Subscription Terms & Conditions outline that when signing up to a subscription plan, there is a minimum two-payment commitment before cancellation is available. This information is clearly stated during checkout and in our Terms on our website. After those first two payments, customers are free to cancel, pause, or modify their subscription anytime through their account or by contacting our team.
We value your feedback and will take it on board as we continue improving our products and service.
Give Me x
Absolutely terrible customer service
Absolutely terrible customer service. I ordered a bundle from them and it came in a cheap cardboard box with a large delivery label and not the presentation box I usually receive. This was for a present and without the box it will look cheap and tacky. After several emails they are refusing to send me a box.
6 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Tanya,
Thanks for your review.
After checking, I can confirm that you ordered our Early Black Friday Bundle, which doesn’t include a gift box. I can also see we’ve already responded to your email to explain this.
Please ensure before you purchase you are reading and understanding the description and images of what you are purchasing before you confirm so you avoid disappointment.
We apologise for any confusion caused.
Give Me x
Top quality
I’ve been using Give me shampoo and conditioners for well over a year now. Fabulous products recently ventured in to their skin range and they are just as good. Fabulous quality. Just bought lots of their gift sets in Black Friday sale for Christmas presents.
1 de novembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Jane,
Thank you so much for your lovely review!
We’re so happy to hear you’ve been enjoying our haircare range and that you’re loving the skincare products too. It means a lot that you’ve chosen our gift sets for Christmas, we hope your recipients love them just as much!
Thanks again,
Give Me x
Have not received an item from advertised bundle and told that I didn't order it.
I have ordered many items from them over the years and love their products and recommend them to friends. Never before had an issue. The orchard dreams cream and body spray is amazing. However I've recently ordered as I have many times before the 5 skin routine set and one of the items is missing. On their website the pictures and description says that it is included. Plus the packaging shows a picture of the item that should be there. I messaged the company to say that it is missing and I'm told that I did not order that missing item and it is not included. It says a five step routine and not 4!! Why not just say sorry and agree to send missing item.Why lie!!! They are investigating but I'm disappointed with their attitude.
Edit since writing this review yesterday I did get another email from the company this morning apologising and have sent me the missing product. Thank you Give Me Cosmetics for dealing with this issue quickly.
29 de outubro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Katie!
Thank you so much for taking the time to leave your review.
We really do appreciate your feedback, though it seems there may have been a little confusion. We’ve checked through all the email correspondence and can’t see anywhere that we stated you didn’t order or receive the item. We clearly acknowledged that an item was missing, and this has since been replaced for you, with confirmation already sent.
If you could kindly send over a screenshot of where this was mentioned, we’d be happy to take another look, as this isn’t showing on our side. Please feel free to email our team directly, and we’ll be glad to help.
Kind regards
Give Me Cosmetics
Absolutely terrible customer service
Absolutely terrible customer service, Yodel said they delivered to my address, but did not, even the delivery photo, was of the wrong house!!! This awful company more or less called me a liar, by not believing me!!!! Don’t order from this company, all they are interested in, is taking your money, !!! Beware!!!!
28 de outubro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Nicolette,
We’re sorry to hear you’ve had this experience, but we can assure you we take all delivery concerns seriously. The delivery confirmation and photo come directly from Yodel, our courier partner, and we rely on their tracking information to ensure orders reach the correct address.
I can see from previous email correspondence, we have requested you complete the standard form for all customers when advising their parcel has not arrived to which you have denied to do, this is required as per our terms and the couriers terms, so unless you are willing to complete the form sent then we are unable to escalate. This was advised in emails to yourself along with instructions on how to complete the form if you are unsure.
Unfortunately, without those details & the form being complete, we’re unable to resolve so we do urge you to complete and send back the form at your earliest convenience
Kind regards
Give Me Cosmetics x
A shipment from order #2728664 is on…
A shipment from order #2728664 is on the way Hi Team
I have only received the Shampoo no Conditioner was sent ?
Please confirm immediately as I have paid for both items.
I’m very upset with your service please urgently despatch the conditioner. And confirm why you did not send this with the shampoo.
Kind Regards Davindra Kaur
25 de outubro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Davindra
I am sorry to hear you have received your order incomplete. It sounds like there may have been an issue with your order in transit.
I can see we received an email on Friday from you & have responded to your email on Friday however you have not gotten back to us yet, could you please respond to our message with your requested details and we will be happy to assist and get this resolved for you.
Many thanks!
Give Me Cosmetics
Love everything about Give Me…
Love everything about Give Me Cosmetics. From ordering too the delivery. The products are all amazing woth fabulous results and the value is fantastic.
4 de abril de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Donna,
Thank you so much for your lovely feedback!
We’re so happy to hear you’re enjoying your Give Me products and had a great experience from start to finish.
Your support means a lot to us!
Give Me x
Wouldn’t use this company!
Wouldn’t use this company!
You go round and round in circles with the customer service! There More for money than genuine customers.
My parcel was left outside while no one was home and can’t even get a refund. Id avoid and use other companies.
21 de outubro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Jordan,
We’re sorry to hear about your experience.
We’ve requested some information from you so we can properly look into this and get it resolved as soon as possible. Once we have the details, we’ll be able to review what happened and come back to you with an update.
Thank you for your patience while we sort this out.
Give Me x
Extremely unhappy ordered over a week…
Extremely unhappy ordered over a week ago got an email about delivery rearranged to this Saturday 11th, no show delivery contacted yodel who have now confirmed can’t locate it.. reached out and offered a replacement which is no good if doesn’t come by Thursday for my daughters birthday!! No acknowledgment of reply since..
UPDATE *** refund received, ordered same product from TikTok shop arriving today via Royal Mail WORD OF ADVICE USE TIKTOK SHOP RATHER THAT DORECT TO WEBSITE.. YODEL WORST DELIVERY COMPANY ON PAR WITH EVRI
GIVE ME COSMETICS PLEASE CHANGE WHO YOU USE BEFORE IT RUINS YOU
13 de outubro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Sara,
Thanks for your review.
I’m really sorry to hear about the issue with your order and that it didn’t arrive in time for your daughter’s birthday. I’ve checked through the correspondence and can confirm a full refund was processed this morning, with an email confirmation sent to you as well.
Also please be aware that we also ship a portion of our orders placed on TikTok inhouse and some are sent from TikTok they also still use the Yodel service depending on your area and what location warehouse your order comes from. But we will certainly get your feedback passed along to Yodel directly.
We hope this resolution helps and thank you for your patience.
Give Me Cosmetics
Placed a biggish order yodel have said…
Placed a biggish order yodel have said they delivered yesterday which they didnt instead delivered me 2 huge parcels for 2 different people and 2 different addresses and marked it down as delivered for my parcel total lie i have cctv footage of the 2 parcels that was delivered,now if a shampoo set it 3ft tall and that heavy the delivery driver couldnt carry it the jesus it would last years give me cosmetics have now refused to refund me and are ignoring any messages.Ive spoken with inpost who own yodel and they have told me the parcel is delayed yet marked as delivered i have 6 cctv cameras round my house to prove just how big these parcel were certainly not shampoo boxes i dont lie unlike yodel and now my emails and messages are being ignored well my next step is the ombudsman and legal route my 2 daughters are now out of pocket because yodel have lied all we want is the refund but nope being ignored no off of investigation nothing.Used give me cosmetics for years spending ££££ at a time certainly wont be using no more now my girls have been ripped off disgusting customer service and suprise suprise no number to call on.
3 de outubro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Justine,
I’m really sorry to hear what’s happened with your delivery. I’ve checked your order and can see we’ve already sent a form for you to fill out so we can escalate this with Yodel. We haven’t received this back yet, but once it’s returned, we’ll be able to take things further and help resolve the issue.
Please accept our apologies on behalf of the courier for the inconvenience caused. Once we have the completed form, we can look into this for you. Our current response time is up to 72 hours, though we’ll always try reply as soon as we can.
Give Me Cosmetics.
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