I am so pleased with the product,and this company's manner. My order failed to arrive and I contacted them via email. Their response was fast and polite, and an investigation was opened, I think the w... Ver mais
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Really happy with all of the products I’ve bought (and I’ve bought many!). Also very satisfied with the customer service experience. I highly recommend Give Me Cosmetics!
A empresa respondeu
I love the purple mango and passionfruit shampoo and Conditioner. My hair is so much better and less frizzy even on humid days! Had an issue with delivery, my order went missing (no fault of GiveMe) a... Ver mais
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ordered products within gift box, postage was quite along time and the condition of the boxes was unacceptable. no wrap to protect the boxes and delivery box was very flimsy. tried to request some hel... Ver mais
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Informações sobre a empresa
Informações de contacto
44 Evans Road, L24 9PB, Liverpool, Reino Unido
- info@givemecosmetics.com
- givemecosmetics.com
4,1
Bom
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor customer service and non delivery
I ordered a cosmetics gift for my Sisters Birthday at least 3 weeks in advance. The carrier, Yodel failed to deliver it and i wasn't notified at all. It was returned to the company with no explanation. The only way i learned of its non delivery was when i enquired to my sister (who is recovering from cancer treatment) about the gift, to be told nothing had arrived. Give me Cosmetics have yet to explain what has gone wrong or issue any kind of apology or refund. So far the only contact i seem to have had is from some AI chatbot.
6 de outubro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Robert,
Thank you for reaching out to us. I am so sorry to hear about the issue with your sister's birthday gift and the distress this has caused. Please accept our sincerest apologies for the failure to deliver your order. Response time is currently around 72 hours.
I can confirm that a full refund has been processed for your order. We are actively investigating why your package was returned by the carrier without explanation and why our systems failed to notify you. We understand how frustrating it is to deal with an automated system, and I want to assure you that a human is now looking into your case to prevent this from happening again.
Give Me x
I purchased shampoo and conditioner…
I purchased shampoo and conditioner with next day delivery on 22/09 for my holiday. It’s now 25/09 and nothing has arrived — Yodel tracking still says ‘with sender,’ so the items clearly haven’t even been dispatched.
I had to repeatedly chase for a refund of the delivery fee, and instead of refunding the full £4.99 in one go, they first sent me £2.00, then another £1.00 when I challenged it, and finally £1.99 to make up the rest. This kind of response is unprofessional and shows they can’t manage a basic refund correctly.
Very disappointing experience and I’ll never order again. Still don't have my items and no response from the company on when they'll arrive.
23 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Katelyn,
Thank you for taking the time to share your feedback.
I can see that your most recent email was sent at the same time as your review. Our team responded to each of your messages within a few hours, which is well within our stated response window of up to 72 hours (as noted on our website).
For your convenience, the latest tracking scan was recorded this morning at 10:55 am. You can follow the parcel’s progress at any time using the tracking link provided in your dispatch email, without needing to wait for a team response.
To help us assist customers as quickly as possible, we do ask that only one email is sent per enquiry. Multiple emails before receiving a reply can unfortunately push the conversation further down the queue and delay a resolution.
We have also been made aware of unexpected delays with Yodel. As explained previously, we sincerely apologise for the inconvenience this has caused. A full refund of your shipping cost was processed as a gesture of goodwill, and we are sorry this did not meet your expectations.
We regret that you feel disappointed and that you will not be ordering with us again, but we appreciate your feedback and hope the remainder of your delivery journey is smooth.
Kind regards,
Natasha
I ordered the blonde shot shampoo and…
I ordered the blonde shot shampoo and conditioner as a birthday gift. It arrived in an envelope full of the purple product. I reached out with a photo attached and was told it was transferred to the relevant people to investigate. Nothing since after sending numerous emails. Avoid! I am now without the products and refund. I've given all the information with attached photo. Received nothing!!!
19 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi,
Thanks for your review,
We’re sorry to hear this. We’ve requested some information from you, once we receive it, we’ll be able to look into this further and get this resolved.
Thanks in advance,
Give Me Cosmetics.
I placed an order with this company and had missing items
I placed an order with this company and it’s my first experience with them, sadly it hasn’t been a good one . I ordered 3 items and only 1 was in the package. The brown package was placed half in and half out of my letter box. I contacted customer service after tracking my order and they said al 3 items were delivered in the one parcel. I have done everything they have asked of me , checked around my property, asked neighbours, sent a photo of my delivery and I keep being passed around the houses and repeatedly being asked to give the same information over and over again . I’m now really Annoyed as not moving forward with this and no resolution for me . I’ve done nothing wrong , paid for goods not received. Asked for a refund for my missing items and nothing . I’ve had to order elsewhere as needed for my holiday
Will not be ordering from them again
Very disappointed
16 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi,
Thanks for your review.
We’re sorry to hear this. I’ve sent you a request for some information, if you could fill it out and send it back to us as soon as possible, we’ll be able to look into this and work on a solution for you.
Thank you,
Give Me Cosmetics
Awesome service and price
Bought as a gift and it arrived promptly and well packaged, from start to finish the whole process of purchasing was really easy and I was kept informed. When needing another gift will happily use again and happy to recommend
12 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Chris
Thank you so much for your lovely feedback. We’re delighted the gift arrived promptly and well packaged, and that you found the whole process smooth from start to finish.
It’s great to know our updates kept you informed and that you’d be happy to order from us again. Your recommendation really means a lot to the team.
We look forward to helping with your next gift whenever the occasion arises!
Warm regards,
Natasha
I’m hooked !!
Stumbled across this brand on social media at the lead up to Xmas 2024
Bought a couple of box sets for ladies in the family and didn’t expect such a reaction on Xmas day .
They were super happy and already knew the products and company.
Envy made me buy my own and never looked back .
The products across the brand are amazing.
I’ve just bought 4 boxes for this Xmas as presents.
25 de janeiro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Sarah,
What a fantastic review – thank you! We’re thrilled to hear you discovered us last Christmas and that our box sets went down so well with your family. It’s lovely to know they were already fans of the brand and that you decided to treat yourself too.
Your continued support means the world to us, and we’re so happy our products have become part of your gift-giving traditions. We hope this year’s boxes bring just as many smiles!
Warm regards,
Give Me Cosmetics
Excellent quality and value for money
I have bought from here a number of times and never been disappointed 😊
2 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Nicola
Thank you so much for your kind words and for shopping with us again. It’s wonderful to hear you’ve never been disappointed – that really means a lot to the whole team.
We truly appreciate your continued support and look forward to helping with your next order whenever you need us.
Warm regards,
Give Me Cosmetics
Everything on the website is clear and…
Everything on the website is clear and easy to use
The colourful site brings joy to use
And you can be guaranteed the products are good to use
6 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Ruth
Thank you for such a bright and uplifting review! We’re delighted you find the website clear and enjoyable to use – we put a lot of effort into making it colourful and easy to navigate, so it’s great to know that shines through.
It’s also wonderful to hear you’re happy with the quality of the products themselves. Your kind words mean a lot to the whole team.
Warm regards,
Give Me Cosmetics
Yodel have lost my parcel
16 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Ann,
Thanks for your review.
I'm sorry to hear your parcel has been lost. Can you please pop us an email over to info@givemecosmetics.com and we can look into this for you.
Thank you,
Give Me Cosmetics
Fabulous shampoo and conditioner
Fabulous shampoo and conditioner, have been using for a while, can’t wait to try the hair mask and serum next.
19 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Anne
Thank you so much for your lovely feedback! We’re thrilled you’re enjoying the shampoo and conditioner and that they’ve become part of your routine.
We think you’ll love the hair mask and serum just as much – they’re packed with nourishing ingredients for an extra treat. We’d love to hear what you think once you’ve tried them.
Warm regards,
Give Me Cosmetics
Absolutely excellent products...be it…
Absolutely excellent products...be it for hair, body or face. I have introduced my granddaughter to your lovely hair products and she loves them also.
18 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Kathryn
Thank you so much for your wonderful feedback! We’re delighted you enjoy our products for hair, body, and face, and it’s lovely to hear you’ve introduced your granddaughter to them as well.
It means a lot to know our products are becoming a favourite across generations. We can’t wait to keep bringing you both treats you’ll love.
Warm regards,
Give Me Cosmetics
Resposta da Givemecosmetics
Hi Kim
Thank you for your kind words! We’re so pleased you feel our products are worth the money – that’s exactly what we aim for.
Warm regards,
Give Me Cosmetics
Brilliant for greasy hair
My daughter suffers from greasy hair and no shampoos could fix it until we found these. She absolutely loves them it's made a massive difference. Her hair doesn't get greasy as quick and now she won't use anything else.
15 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Gavin
Thank you so much for sharing your experience! We’re thrilled to hear our products have made such a difference for your daughter’s hair. It’s fantastic that her hair stays fresh for longer and that she’s found a routine she loves.
Hearing stories like yours really makes our day – we hope she continues to enjoy using them for a long time!
Warm regards,
Give Me Cosmetics
I love all the give me products
I love all the give me products. I use hair, skin and body and I have never been disappointed. Great service and friendly staff too!
Jo
18 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Joanna,
Thank you so much for your lovely review!
We’re thrilled you enjoy our hair, skin, and body products and that you’ve never been disappointed. It’s also wonderful to hear you’ve had a great experience with our service and team.
Warm regards,
Give Me Cosmetics
Great products!
Wasnt sure whether to buy from here as never had, but the products are really good and came very quickly! Definitely recommend
18 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Ava,
Thank you for your kind words! We’re delighted you decided to give us a try and that you’re happy with the products and quick delivery. Your recommendation means a lot to us!
Warm regards,
Give Me Cosmetics
Great hair care
I love their shampoo and conditioner sets, it's make my hair look so shiny and healthy
15 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Michelle
Thank you so much for your lovely feedback! We’re thrilled to hear that our shampoo and conditioner sets are making your hair look shiny and healthy – that’s exactly what we hope for.
Warm regards,
Give Me Cosmetics
Really nice products comes with fast…
Really nice products comes with fast delivery
26 de agosto de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Bernadette
Thank you for your kind words! We’re delighted you’re enjoying our products and that they arrived quickly.
Warm regards,
Give Me Cosmetics
First time I’ve made a purchase
First time I’ve made a purchase. The bundle is a great idea as it lets you try various items out without paying full price.
Especially like the lip scrub & the vitamin c serum.
Easy to order & fast delivery. Would recommend
17 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Vicki,
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed trying our bundle and found it a great way to explore different products. It’s fantastic that you especially liked the lip scrub and Vitamin C serum.
We’re also glad the ordering process was easy and that your delivery arrived quickly. Your recommendation means a lot to us!
Warm regards,
Give Me Cosmetics
Satisfied!!
The ordering was easy and the products were in stock. Delivery was a bit odd as I got messages saying it was to be delivered but nothing turned up, then the next day got another message saying it would be delivered today 17 Sept, which it was. Not sure if driver didn't know where they were meant to be going!! Goods came intact.
17 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Natalie,
Thank you for sharing your experience and for ordering with us. We’re pleased to hear the products were easy to find, in stock, and arrived safely.
We’re sorry for the confusing delivery updates. Occasionally the courier’s tracking system sends messages before the driver has the parcel ready, which can make it seem as though a delivery has been missed. We completely understand how frustrating that can be and we’ll pass your feedback on to our courier partner so they can look into it.
We really appreciate your patience and are delighted everything reached you intact in the end.
Warm regards,
Give Me Cosmetics
Bought the Argan oil and coconut…
Bought the Argan oil and coconut haircare set, great price. Used today and my hair feels soft and silky. Very pleased with the result.
17 de setembro de 2025
Opinião espontânea
Resposta da Givemecosmetics
Hi Marie,
Thank you for your lovely feedback! We’re thrilled to hear you’re enjoying the Argan oil and coconut haircare set and that your hair feels soft and silky. It’s wonderful to know you’re pleased with the results.
Warm regards,
Give Me Cosmetics
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