glassandwick.com Opiniões 24

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been using Glass and Wick for about 6 years since before lockdown. I absolutely love these wax melts . I have been getting them now for so long I know all my favourite melts and order when in... Ver mais

Classificada 5 em 5 estrelas

Absolutely stunning! The entire Glass & Wick experience has been amazing. Trying to pick a few scents from the array of divine sounding combos on their beautiful website was too hard for me, I wanted... Ver mais

Classificada 3 em 5 estrelas

I wanted to love these…but sadly the scent throw is very weak/mild and does not last. I chose 3 different wax melts and sadly none are of my liking either, I did try to reach out for some guidance... Ver mais

Classificada 5 em 5 estrelas

Just received my 2nd order of wax melts (have now tried 4 different fragrances). They are all fabulous, long lasting scents that really do fill the room with a beautiful subtle fragrance. Excellent qu... Ver mais

Informações sobre a empresa

  1. Loja de velas

Escrito pela empresa

Luxury Interior Fragrance. Indulge in hand poured candles, reed diffusers and wax melts, all made from 100% natural & sustainable wax. As featured in The Guardian | Grazia | BBC Radio | The Observer


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

24 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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Classificada 5 em 5 estrelas

I have been using Glass and Wick for…

I have been using Glass and Wick for about 6 years since before lockdown. I absolutely love these wax melts . I have been getting them now for so long I know all my favourite melts and order when in season.

The customer service is excellent and I feel valued as a customer.

29 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely stunning!

Absolutely stunning!
The entire Glass & Wick experience has been amazing. Trying to pick a few scents from the array of divine sounding combos on their beautiful website was too hard for me, I wanted to try them all! So I opted for the wax melt subscription box and my first month’s arrived - I’m blown away! The packaging was lovely, the note inside with the scent description was bang on - and the scents of the melts were just sublime. Not overpowering but strong enough to permeate gently through the house. A beautiful journey of scent. I was planning on it being a one-off treat but now I can’t help but wonder what next month has in store for my nose, mind and general sense of well being, I really can’t wait to receive them, highly recommend x

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Just fab

Just fab, fast delivery, lovely packaging including a personal handwritten note to say thank you for the order x The fragrances are amazing and they do change on a regular basis which makes it exciting x Great customer care - I received an answer back to my question the same day x Love it x

17 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely beautiful scents

Absolutely beautiful scents, luxurious products and lovely packaging. I discovered Glass and Wick recently in a gift shop and ordered more online. It was such a positive experience. I cannot recommend highly enough.

28 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service!

I’ve loved this companies wax melts since my first purchase, they are the best and always beautifully packaged!
I recently had an issue with a delivery and Bianca looked into it and reissued a replacement promptly, she’s lovely and provides amazing customer service! My order was for my first candle which arrived today and I already know I will be hooked!

16 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

THE BEST WAX MELTS EVER!!!

What can I say myself and my mum have been using these wax melts since they began and I'd say they are the best out there !! They come beautifully packaged you even get a freebie in the box , if you have problems and need to contact the company they reply within half hr very polite even if its a query about a problem you have , everytime I order im just waiting to recieve and sometimes wait is too long lol I always store them on a shelf in there boxes in my livingroom and the smell before I burn them is amazing and goes all around the house and then when I burn them its heavenly and it smells for days glass and wick are defo the best out there I wouldn't use anyone else .

8 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Products

I have been a subscribed customer for 2 years now. Extremely impressed with the fragrances that G&W create. They smell fantastic and I get giddy when they arrive! Been in touch with them today and they responded with offers of help and support as I couldn’t get logged in to their website. So with their assistance (Joe) I was sorted! Also shout up for the north as they are a Nottingham based business! Brilliant

3 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Divine and so impressed

Changed to G&W when my longstanding wax melt company closed down - I love love love these scents - they are amazing
I buy monthly and just started their subscription too and the peach and almond is divine - I love the grapefruit and the orange blossom

24 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I emailed to say the last batch of wax…

I emailed to say the last batch of wax melts I received had very little payoff and what I did get lasted about 30 minutes, I have used these melts from the beginning and they have always been amazing, I emailed the company and was so disappointed with Bianca’s reply, she basically blamed firstly my burners then because I hadn’t had hardly any payoff with one melt I put a few different melts in to see if that helped, she then proceeded to blame that, I sent her photographs of my different burners and explained the situation and why I had done what I had done, after she told me what it could be and I explained my story she completely ignored me, how rude, I am really upset, obviously Bianca had no more excuses as to why the payoff wasn’t as good, so instead of letting me know this she completely and utterly ignored me. I just think this is rude, what a way to run a business.

28 de março de 2025
Opinião espontânea
logótipo da glassandwick.com

Resposta da glassandwick.com

Hi Maddison,

We're really saddened to have received this review, particularly as we're still discussing this matter with you over email; due to the length of the email thread over the last few days it has taken a bit of time to absorb all of the information properly.

Although having replied within a matter of hours initially, I hope you can appreciate our response time can take a little longer when a detailed reply is warranted off the back of investigations. The depth of this investigation has been furthered due to the order in question being from January and only just having been brought to our attention. This is why it has taken us currently 3 working days to reply to your latest email, as there is quite an email thread now to review.

I can assure you that we have not, nor ever would ignore your email and I hope you may consider reviewing our replies whereby we have said multiple times how much we value your continued custom over the years and how much we value your feedback and want to help with this matter.

As mentioned previously, all of our wax melts are hand poured as large batches, with corresponding batch numbers recorded. These batches reach approximately 30 different customers (per scent) and are checked ourselves for consistency. This ensures should there ever be a problem with a batch of wax melts (although we are yet to have this issue), we would be able to isolate this to a specific batch run. As you referenced multiple different scents within the same order, we were able to confirm that this was not a batch related issue, provoking us then to investigate how they are being used.

No matter the quality of a wax melt, the performance is very much reliant on having the correct set up. In our experience, when we provide advice on how the set up can be improved, 99% of customers do find that this resolves the issue. I can assure you there is never any intention to pass blame; it is simply the case that multiple variables need to be considered in order to offer you accurate advice, which was explained in our email.

You kindly replied with photos of your electric burner, explaining that you have always used this burner with our wax melts over the years and rated the scent throw as 10/10. As nothing has changed in regards to our recipes/raw materials, we deduced it may be an issue with the burner itself and advised that the bulbs in these burners do have a life span and may need replacing. However, we then also noticed in the photo you had provided, the wax pool was extremely deep and contained a mixture of different dried botanicals from 3 different scents. We politely explained that mixing multiple scents in with an old pool of wax will significantly dilute the concentration and reduce the temperature of the fragrance, which would therefore almost certainly be the cause of the issue.

Despite seeing this, and rather than closing the investigation, Bianca kept this open and asked for you to please start afresh with a new wax melt to see how your experience improved.

On Tuesday evening that you kindly replied to say that you had already done this which has meant we needed to review all of the information we have in order to provide a satisfactory resolution. At this moment, we are still outstanding some of the information that was initially requested.

We would very much appreciate, considering that Bianca is still actively trying her best to improve your experience, to reconsider this review in mind that no conclusion has been made at this stage. We hugely value all of our customers, and I hope you can see this is evident from the 1000+ 5 star reviews we’ve had, in addition to our hand written notes and the Founder of our brand personally replying to your query. We of course will reply to your most recent email as soon as we have been able to consider all the information provided.

Kindest regards,
Joe

Classificada 5 em 5 estrelas

Outstanding

I absolutely adore these products. Extremely High quality products and service and the aroma’s are outstanding.
Beautiful wax melts and they look so pretty.
Particularly care and attention on a personal level is taken on the packaging.
I would highly recommend this delightful company and you will not be disappointed.

4 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

OBSESSED!

I’m new to this company but I’m already OBSESSED, they smell so lovely and not in a synthetic way like many do and are really pretty (before and after as they have petals in them) I’ve messaged Bianca a couple of times and she is lovely…I would honestly love to gatekeep but also know the importance of word of mouth.
Thank you Glass and Wick for producing such a lovely product!

1 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous fragrance

Just received my 2nd order of wax melts (have now tried 4 different fragrances). They are all fabulous, long lasting scents that really do fill the room with a beautiful subtle fragrance. Excellent quick delivery and a hand written note of thanks which is a really lovely touch. Cannot recommend highly enough….

21 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I will leave my review once again

I will leave my review once again. Amazing waxes ,durability of fragrance absolutely outstanding.Very unique wax melts ,so if you are looking for something completely different, look nowhere else Glass&wick is so far the best.

19 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

BEST WAX MELTS YOU COULD EVER EVER BUY

NEVER WOULD MY WIFE HAVE THOUGHT SHE COULD LOVE A SCENT LIKE YOUR ONES. SHE HAS TRIED JUST ABOUT EVERYONE OVER LAST 5 YEARS YOURS ARE A MILE APART WILL NEVER NEVER USE ANYTHING BUT THIS NOW SOME SAY EXTRA STRONG BUT NEXT TO YOURS THEY ARE LITTLE MORE THAN A BACKGROUND SCENT

2 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wow Wow Wow

What can i say about Glass & Wick except Wow, Wow, Wow. I have tried lots of others but this company is by far the best, high quality products and beautiful fragrances with a natural smell. The throw fills the room with an exceptional lasting fragrance, my two favourites so far are Myrtle & Sandalwood and Japanese Plum & Rhubarb. The attention to detail is amazing too. When you receive a package, which is eco friendly, you can see the care and love that has gone into the products, from the beautiful wrapping to the handwritten note. I have just ordered the 24 Days of Scent Wax Melt Advent Calendar and cannot wait till it arrives.

4 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company

This company is really excellent in its service, products and customer care. All of the soy wax melts are exceptional, lasting fragrance beautifully presented. I have been delighted with each fragrance I have tried. Today, I burned the Orris Root & Violet that arrived yesterday , it is absolutely beautiful. The throw fills the room and beyond ! Best ever 🥰 Very personalised service too. Have recommended to my friends.

3 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Just stunning !

I found this company by accident & loved the scent descriptions so took the plunge with “laundry day”.I have found my favourite home scent of all time (I’ve tried a few) !
This scent is not your usual plasticky chavvy “lenor” scents oh no !!
It’s sophisticated ,classy & beautiful .
I’m beyond impressed & just about to sample more gorgeous sounding scents .
Customer service is spot on too & these guys really care about the environment.Very impressed home fragrance addict right here !

9 de fevereiro de 2023
Opinião espontânea

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