Jose was fantastic throughout our booking and travel experience. The pricing was competitive but more importantly they are responsive. I truly appreciated their flexibility since I booked for th... Ver mais
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Leia as opiniões dos outros
Very disappointing experience. I paid £361 for a 16-seater Sprinter transfer on 18 June. Just a few hours before the scheduled transfer, they informed me that they would not provide the service an... Ver mais
Hen party of 14 people in Malta. Francis was an absolute diamond and arranged all of our transport to our activities and returning. One of which being a music festival where we got a bit lost and our... Ver mais
It was a brilliant experience with Global Bus Rental as we took a trip to Italy for a week and then 3 shore excursions from Naples, Messina and Cannes. Mr Usman arranged the whole itinerary extremely... Ver mais
Informações sobre a empresa
Escrito pela empresa
Global Transport & Bus Rental – Trusted Travel Across UK, Europe & Asia Experience safe, comfortable, and hassle-free journeys with our modern fleet and professional, VOSA-qualified drivers. We specialize in group tours, weddings, school & university trips, corporate meetings, and long-distance travel. With vehicles across Europe and the UK, we handle small groups or large-scale events with ease. Our 24/7 support, punctual service, and attention to detail ensure every trip is seamless and stress-free. Book with us today and make your journey smooth, memorable, and worry-free.
Informações de contacto
71-75 Shelton Street, WC2H 9JQ, UK. Italy France Belgium Netherland Switzerland Germany Prague Sweden Denmark Norway Spain Purtugal Morroco Cyprus Malta Turkey Thailand Japan Hongkong Singapore , Reino Unido
- +442084326421
- quote@globalbusrental.com
- globalbusrental.com
4,4
Excelente
151 opiniões
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Buses were very clean and drivers…
Buses were very clean and drivers always in time. Semi lux buses but comfortable with air conditioning. Will really use them if I come again to Thailand.
2 de outubro de 2024
Opinião espontânea
Resposta da Global Bus Rental
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re absolutely delighted to hear that you were satisfied with the cleanliness and punctuality of our buses, as well as the professionalism of our drivers. Maintaining high standards for vehicle cleanliness and ensuring timely service are core values we stand by, and it’s truly rewarding to know that these efforts made a positive impact on your trip.
We’re also glad you found our semi-luxury buses to be comfortable and well-equipped with air conditioning—especially important in Thailand’s warm climate. Providing a smooth and pleasant travel experience is our top priority, and it's wonderful to know we met your expectations.
It was a pleasure to serve you, and we would be honoured to welcome you again should your travels bring you back to Thailand. Don’t hesitate to reach out whenever you're ready—we'll be here to assist with anything you need.
Thank you again for choosing us and for placing your trust in our services.
Extremely Disappointed
Extremely Disappointed – Unreliable Service and No Accountability
We used Global Bus Rental for our wedding in June 2025 in Paris and, unfortunately, the experience was extremely disappointing from start to finish.
• A coach scheduled for 11:00 PM arrived an hour late at midnight, leaving our guests—including young children and elderly family members—waiting outside in unacceptable conditions.
• One of the coaches was dirty and had visible cobwebs, which is shocking for a wedding event where cleanliness and presentation should be a given.
• Communication was poor throughout, and coordination was chaotic, with us having to deal with multiple people when we were promised a dedicated point of contact.
After raising these concerns, we received an apologetic email acknowledging the failures and offering a discount for future use. However, this was a once-in-a-lifetime event, not something we’d book again. We requested a refund, but they have not responded to multiple follow-up emails since then.
For a company that claims to serve weddings and important events, this level of service, response, and accountability is unacceptable. I cannot in good faith recommend them.
28 de junho de 2025
Opinião espontânea
Resposta da Global Bus Rental
First and foremost, I want to sincerely apologize for any inconvenience caused during your wedding transportation in June 2025. We fully understand that a wedding is a once-in-a-lifetime event, and it was never our intention to cause any distress to you or your guests.
I would like to address the points you raised:
Regarding the delay on the night of the transfer, I had been personally in touch with you and checked multiple times if there were any issues or concerns during your event. You confirmed everything was fine, except the delay on the 11 PM service. Unfortunately, the delay was due to unforeseen traffic conditions in Paris, which were beyond our control. While we do everything possible to prevent delays, no operator can guarantee 100% punctuality due to unexpected road situations, accidents, or blockages.
On the matter of the coach’s condition, please note that our colleagues were in direct contact with you via WhatsApp throughout the event. At no point did you raise concerns about the vehicle's cleanliness during or after the service. Our company maintains a strict cleaning schedule for all coaches—both interior and exterior—after every service. We do not operate buses in poor condition, and certainly, none of our vehicles have “cobwebs” or similar issues. If such a concern had been brought to our attention at the time, we would have immediately addressed it.
It’s also important to mention that we provided services to your group over three days. On Day 1 and Day 3, everything went smoothly without any complaints or reported issues. The only delay occurred on the second day, again caused by factors outside our control, for which we have already expressed our genuine apologies.
We are a service provider that values integrity, and while we accept constructive criticism, we also believe it’s fair to look at the entire picture. Despite this unfortunate situation, we had cooperated with flexibility for your last-minute changes without additional charges.
We truly regret that you feel disappointed, and we remain open to further communication should you wish to discuss this matter. Our aim is always to improve and serve our clients better.
Thank you for taking the time to share your feedback.
Scammers don’t even try to use them
Be careful from this company. They are scammers, they take your money, do not provide the service you agreed on and refuse to refund you. Don’t be fooled by the good reviews. Stay away no matter what the price is. I scheduled buses for my daughter’s wedding to move our guests from the hotel to the venue. I fully paid for the service 10 days in advance as they requested. Even after many text messages with the agent I was promised and guaranteed 100% that the buses will be there on time. On the wedding day when the buses did not show up I called the company and they promised that the buses are 2 hours late due to traffic. I couldn’t believe it since our contract had the time when the buses should arrive. After 90 minutes and postponing the wedding, I kept calling to check the status and there was no reply that’s when I realised we were scammed. We had to work with a taxi company to transfer our guests and the wedding was delayed. After multiple tries to communicate with the company during the wedding they responded 6 hours later and promised to refund us. It was another lie, they never did. It’s been a month. Don’t ever use this company, I had to report them to the police in an attempt to stop them from scamming others.
23 de maio de 2025
Opinião espontânea
Resposta da Global Bus Rental
First and foremost, we would like to sincerely apologize for the inconvenience and distress caused to you and your family, especially on such an important and emotional day. We completely understand how upsetting this situation must have been, and we deeply regret that your expectations were not met.
However, we would like to clarify that while we are very sorry for the issue that occurred, the amount paid for the service has already been charged back from our account via your bank or payment provider. Since you have successfully reversed the payment on your end, we are unable to issue any further refund, as the funds are no longer with us.
We value every customer and always aim to deliver the service as promised. In most cases, we have a long track record of satisfied clients and smooth operations. Unfortunately, this particular case did not go as planned, and we once again apologize for the experience you had.
We are always open to dialogue and improvement. If there’s anything else we can do to assist you or clarify further, please feel free to contact us directly.
this trip was a perfect success !!!!
this trip was a perfect success even if the day after our arrival it rained a lot and the visit to Valletta was disrupted. But as for your service, we were delighted! The bus was perfect, very comfortable and the driver very kind and attentive to our requests. I recommend bus rental 100%. I rate you 5/5. Thank you again. Our exchanges were sometimes difficult with my poor English but you were patient!!! My daughter will remember this trip all her life!!!!!!! THANK YOU.
Elisabeth
8 de abril de 2025
Opinião espontânea
Resposta da Global Bus Rental
Thank you so much for your heartfelt and generous feedback — your message truly brightened our day!
We are absolutely thrilled to hear that your trip was a perfect success, despite the unexpected rain in Valletta. It means so much to us that you and your group had a wonderful experience and that we could play a small role in making your journey special.
Your kind words about the bus and driver are deeply appreciated. We take great pride in maintaining a high standard for comfort, safety, and cleanliness across our fleet, and it's rewarding to know that the vehicle met your expectations. We're also delighted to hear that the driver was attentive and kind — we always aim to provide not just a service, but a welcoming and supportive presence throughout your travels.
We especially want to thank you for your patience and for trusting us, even when communication was a little challenging. You were a pleasure to work with, and we admire your determination to make everything go smoothly. Your appreciation of our efforts really touches us, and it’s our absolute pleasure to have assisted in creating a journey that your daughter will cherish forever. Memories like that are priceless.
Receiving a 5/5 rating and a full-hearted recommendation from you is truly the highest compliment. Please know that our entire team, especially those who directly supported your trip, are grateful for your recognition.
If you ever plan another trip — whether with family, friends, or colleagues — we’d be honored to assist you again. Until then, we wish you and your daughter many more beautiful travels and unforgettable memories
It was an 11th hour request for a coach…
It was an 11th hour request for a coach that would be available for my group of 49 for 4 hours when we got off the Anthem of the Seas in Tokyo. With such a tight deadline, I was nervous that I will not be able to find a Supplier in time but Global Bus Rental was excellent. They came through for my group despite the time difference. The bus that was supplied was excellent. We were fortunate to have a Japanese speaker with our group because our driver did not speak English. Everything worked out well.
24 de abril de 2025
Opinião espontânea
Resposta da Global Bus Rental
Thank you so much for taking the time to share your experience — we genuinely appreciate your thoughtful feedback!
We completely understand the stress that comes with trying to secure transportation at the last minute, especially for a large group arriving in a foreign country. It means a lot to hear that our team at Global Bus Rental was able to step in and meet your needs efficiently and reliably, even under tight deadlines and across time zones.
It’s our priority to support our clients wherever they are in the world, and we’re delighted that everything came together smoothly for your group after disembarking from the Anthem of the Seas in Tokyo. Providing dependable service, even in the 11th hour, is something we take great pride in — and we're so glad we could deliver that for you.
We’re also happy to hear that the coach supplied was up to standard and met your expectations. While language barriers can occasionally present challenges, we appreciate your flexibility and resourcefulness in having a Japanese speaker in your group to assist. That kind of teamwork and preparedness on your side helped make the experience seamless for everyone involved.
Your trust and recommendation mean the world to us, especially in such a time-sensitive situation. Should you or your group need reliable ground transportation in the future — anywhere around the globe — please don’t hesitate to reach out. It would be our pleasure to assist you again.
Amazing Experience.
Amazing Experience.. Professional services..Best Vehicles...Special thanks to Usman for best arrangements.. we did not had to worry as everything was taken care...Many more Stars if possible but there are only 5..Looking forward to be working again...
25 de abril de 2025
Opinião espontânea
Resposta da Global Bus Rental
Thank you so much for your kind words! 🌟
It truly means a lot to hear that you had an amazing experience with us. I'm especially grateful for your appreciation—it was an absolute pleasure to assist you and make sure everything went smoothly for your journey.
We always strive to deliver the best service, reliable vehicles, and stress-free travel, and your feedback is the best reward for our efforts. Knowing you didn’t have to worry and could fully enjoy the trip is exactly what we aim for every time.
Looking forward to working with you again very soon!
Usman is great
Usman is great, its the second time he has helped me
21 de março de 2025
Opinião espontânea
Resposta da Global Bus Rental
Thank you so much for your kind words and continued trust—it truly means a lot to me! 🙏
It’s always a pleasure working with you, and I’m really glad I’ve been able to assist you for the second time now. My goal is always to make your experience smooth, stress-free, and memorable, and I’m so happy to know that you’re satisfied with the service.
Please don’t hesitate to reach out anytime you need support in the future—whether it’s for transport, logistics, or anything else. I’ll always do my best to help!
Looking forward to working together again soon.
Would Highly Recommend!
The drivers and the operations team were lovely to work with, did a great job! They were knowledgeable and helpful. I will definitely work with them again!
13 de março de 2025
Opinião espontânea
Resposta da Global Bus Rental
Thank you so much for your kind feedback!
We’re truly grateful for your recommendation and thrilled to hear that you had such a positive experience with our team. Our drivers and operations staff take great pride in their work, and it means a lot to know their efforts made a difference. Being helpful, reliable, and professional is always our top priority, and we're glad it showed throughout your journey.
It was a pleasure working with you, and we’re very much looking forward to supporting you again on future projects or trips. Whether it's a short transfer or a multi-day tour, we’re here to make everything smooth and seamless for you.
Thanks once again for choosing us!
We booked last March12 and it was…
We booked last March12 and it was perfect! Comfortable vehicle and very helpful driver.
Highly recommended.
12 de março de 2025
Opinião espontânea
Thanks for taking care of our taekwondo…
Thanks for taking care of our taekwondo ITF Benicasim club these days in Guildford
28 de fevereiro de 2025
Opinião espontânea
Resposta da Global Bus Rental
Thank you for your kind words! It was our pleasure to take care of the Taekwondo ITF Benicasim Club during your time in Guildford. We truly appreciate the opportunity to assist you and your team.
We look forward to providing you with our services again in the future and continuing this great partnership. Please don’t hesitate to reach out if you ever need our support again even in Europe as well
Wishing you and the entire club continued success!
Grupo Argentino
Fuimos un grupo de 16 personas con servicio de Global Bus Rental. Todo resultó excelente, valoramos la flexibilidad y adaptación a cambios de itinerarios de último momento que resultaron beneficiosos para todos.
El precio pagado fue el mejor del mercado, sin dudas!
1 de março de 2025
Opinião espontânea
Resposta da Global Bus Rental
Muchas gracias por su amable mensaje. Nos alegra saber que su experiencia con Global Bus Rental fue excelente y que pudieron disfrutar de un servicio flexible y adaptado a sus necesidades. Entendemos lo importante que es la comodidad y la capacidad de ajustarse a cambios de último momento, y nos enorgullece haber podido brindarles esta tranquilidad.
Además, nos complace saber que nuestro precio fue el más competitivo del mercado. Siempre trabajamos para ofrecer el mejor equilibrio entre calidad, servicio y costo.
Esperamos poder asistirlos nuevamente en el futuro. ¡Estamos a su disposición para cualquier otro viaje que necesiten organizar!
Everything was perfect
Everything was perfect. Every trip was on time. Never late.
18 de fevereiro de 2025
Opinião espontânea
Resposta da Global Bus Rental
Thank you for your kind words! We are delighted to hear that everything was perfect and that all trips were on time. Ensuring a smooth and punctual experience for our clients is our top priority, and we truly appreciate your feedback.
We look forward to assisting you again in the future!
Great Service!
The team at Global bus is very active and accommodating. They offered me several options to choose from for my trip and all communication channels were professional and smooth.
30 de janeiro de 2025
Opinião espontânea
Think twice about using this company!
Be very careful using this company and think twice!
We used Global Bus rental last year to rent two coaches in Germany for the Euros, neither coach turned up! Was left with 50 people standing waiting for the coach and we had to all run to train station to get to the game and never got back til 6am the next morning. I contacted the company who gave an excuse about the coach being in a crash but we had sort of expected this as after very good contact all the way through for several months they had gone radio silent when we reached Germany. They then told us the 2nd coach would not appear and that we would have a full refund within 15 days and still waiting!!
I have not posted about this until now as my Bank has been trying to get the payments back that we made so did not want to jeopardise that, but they have have had no success. Now working with a lawyer on next steps.....watch this space!
19 de junho de 2024
Opinião espontânea
Resposta da Global Bus Rental
I am writing in response to your recent comments regarding your experience with Global Bus Rental. We sincerely regret to hear about the issues you encountered last year, and we fully understand the frustration this must have caused.
In order to assist you further, we would like to request more information regarding your booking. Specifically, we would appreciate it if you could provide the details of your reservation, including any reference numbers or relevant booking documentation. We are eager to investigate the matter on our end and resolve any potential issues.
However, after thoroughly reviewing our records, we do not have any booking under the name "K Walker." It would be helpful if you could verify whether the booking was made under a different name or if there may have been any other details that could help us locate your reservation.
We truly value our customers and take such matters seriously. We want to ensure that any confusion is addressed and we can offer assistance where possible.
I appreciate your understanding, and we look forward to your response
Booking made via Usman Alee
Booking made via Usman Alee. Alhamdulillah all was good. Booking was smooth and easy. Highly recommended to others engaging services
4 de dezembro de 2024
Opinião espontânea
We travelled to Madrid
We travelled to Madrid, Spain in a group of 27 pax, and got VIP treatment from this bus company. The driver was always punctual and very good to us.
I highly recommend you to consider the company for your airport and local transfers.
It's simply the best😊!
23 de novembro de 2024
Opinião espontânea
exceptional sercive from usman
I took their service for 1 week from Milan to Switzerland. Usman made it very easy and comfortable for me to travel effortlessly. He kept track of the itinerary and made my experience seamless and enjoyable. always recommend.
13 de novembro de 2024
Opinião espontânea
large group transportation !!
i asked for the transportation service in Belgium and they have provided the service for a large group of 300 pax very smoothly without any issues
|fleet was very nice
Recommended
30 de outubro de 2024
Opinião espontânea
I rented a bus from Milan going to Paris
I rented a bus from Milan going to Paris for 7 days. Our journey was really great and fun. Our driver was very careful in his driving, he was very professional. It was a great experience ,definitely i will rent a bus again from this Global bus rental company in the future. They also have a very accommodating customer service especially named Usman, who really help us all along until we finish the trip. Thank you so much for all the great and wonderful service.
2 de novembro de 2024
Opinião espontânea
Highly Recommended
I booked a bus with Italybusrental for a family trip to Paris from Milan. Usman provided us with a luxurious Mercedes Sprinter, which was very comfortable. The driver was friendly and professional.
Highly recommended!
10 de novembro de 2024
Opinião espontânea
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