Global Health Opiniões 

158
•
TrustScore: 3 em 5

2,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My experience with Global Health is always good. Sometimes a bit of up and downs, but in general, everything is sorted out easy and quick. I can recommend Global Health as a trustworthy Insurance in a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ils veulent augmenter mes primes de 160% au prétexte de "mon âge" (j'ai 25 ans) et de "l'augmentation générale des coûts", et me réclament donc plus d'argent chaque année que ce que je leur ai versé... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We are deeply grateful to Foyer Global Health for their support during the most difficult time of our lives. Our son was born prematurely and needed a prolonged stay in neonatal intensive care.... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Der Abschluss ging super schnell, aber das lief über eine andere Agentur. Ich bekam weder eine ordentliche Versicherungspolice noch waren im online Portal die Leistungen ersichtlich. Die Kommunikation... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros

Escrito pela empresa

Global Health is a leading international health insurance provider for people living and working abroad. Based in Luxembourg and backed by the Foyer Group, we support individuals and companies with solutions designed for life across borders. We provide first‑class coverage with comprehensive medical assistance and value‑added health care services, tailored to the needs of members worldwide. We strive to offer reassurance and a genuine sense of belonging, wherever life takes you. Global Health – Peace of mind, beyond borders.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

158 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 72% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(158)

31 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beste Krankenversicherung für…

Beste Krankenversicherung für Auswanderer mit überdurchschnittlich hohen Leistungen. Das 4. Jahr versichert. Funktioniert weltweit!

9 de novembro de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo,

vielen Dank für Ihre positive Bewertung!
Es freut uns, dass Sie mit den Leistungen unserer Krankenversicherung zufrieden sind und dass sie weltweit Ihren Erwartungen entspricht.
Wir freuen uns, Sie weiterhin unterstützen zu dürfen.

Ihre Foyer Global Health Team

Classificada 1 em 5 estrelas

Slow and Incompetent

I try to be patient when dealing with anything insurance related, I feel that comes with the territory. But having simple claims submitted in August, and now into November these are still marked "Pending". Their excuse since August has been waiting for bank information to be provided, which was provided shortly after it was asked for - and yet still has not been processed. As for any claims since I don't hold my breath these will be sorted anytime soon. Foyer have also seemingly removed claims from the submission record without informing me or rejecting them (not sure what that is about). More infuriating, is the fact that NOT a single phone number for Foyer has worked today, with every single line saying "This number does not exist". Don't think I need to explain the level of anxiety that triggers. Absolutely fuming and in half a mind to file a formal complaint with the regulator.

5 de novembro de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hello,

Thank you for sharing your experience. We understand your frustration with the claim delays and apologize for the inconvenience.

Our phone lines have been temporarily down today, but the issue has now been fixed.

If you'd like, please contact our Feedback department at feedback@foyerglobalhealth.com. Our team can review your case, check on its status, and coordinate with the claims department to help expedite the process.

Thank you for your patience as we work to improve.

Your Foyer Global Health team

Classificada 1 em 5 estrelas

Avoid Foyer in the US

I’ve been paying an outrageous amount per year in premiums for my family - yet Foyer challenges most expenses. They question so much that I began to wonder if, in the event of a serious injury or illness, they’d actually cover us or just dig through our medical history to find a way to deny the claim. Their refusal to provide proper coverage is infuriating, and their customer service is consistently unhelpful.
I’m canceling my policy because I’m completely fed up. If you're an expat in the US, avoid Foyer. Stick with more reputable insurance companies. Not only is Foyer virtually unknown over here, but the people I dealt with clearly don’t understand how things work in the US. They request documents that simply aren’t available from some healthcare providers and refuse to acknowledge that things might be different.
I believe even the worst local health insurance would offer better coverage. If I could give zero stars, I would.

17 de outubro de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Dear Nick,
Thank you for sharing your feedback, and we sincerely apologise for any frustration and inconvenience you have faced with our insurance. Because each healthcare system works differently, this unfortunately lead us to request some additional documents or information. We are sorry for the misunderstanding it has caused.
As we take your feedback seriously and would like to make things right, we invite you to contact our Customer feedback team at feedback@foyerglobalhealth.com. Our colleagues will take the time to investigate your case further.
Your Foyer Global Health team

Classificada 5 em 5 estrelas

Glücklich und sehr zufrieden mit globalhealth

Bin wirklich sehr zufrieden mit der Leistung von globalhealth.
Zügige Erstattungen, sehr freundliches Personal und sehr gute Kommunikation.
Vielen Dank

9 de outubro de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo Juri,
Vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie mit unserem Service/Produkt zufrieden sind. Wir freuen uns darauf, Sie bald wieder zu unterstützen.
Ihre Foyer Global Health Team

Classificada 5 em 5 estrelas

Super quick in processing…

Super quick in processing reimbursements. Friendly staff and always responding to my emails. Very satisfied.

2 de outubro de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Dear Diana,
Thank you very much for your valuable feedback.
Your Foyer Global Health team

Classificada 5 em 5 estrelas

Problemlose Kostenerstattung

Bin seit 2 Jahren Mitglied der internationalen Krankenversicherung. Habe nun zum ersten Mal diverse Arztrechnungen zur Kostenerstattung
eingereicht: Bearbeitungszeit bis zur vollständigen Erstattung/ Überweisung 7 Tage - alles problemlos also, wunderbar, vielen Dank!

25 de setembro de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo,
vielen Dank für Ihr Feedback, es ist für uns sehr wertvoll.
Foyer Global Health Team

Classificada 4 em 5 estrelas

Im Großen und Ganzen eine vernünftige…

Im Großen und Ganzen eine vernünftige Auslandsversicherung. Die Summe vieler Behandlungsbeträge ist leider immer noch nicht der Inflation angepasst worden, das heißt, dass bei vielen Behandlungen die Übernahmebeträge nicht mehr genügen und man aus eigener Tasche drauf zahlt. Die Bearbeitungszeiten sind passabel. Die Abwicklung ist in Ordnung. Ich würde die Versicherung aktuell noch im Bekanntenkreis empfehlen.

20 de setembro de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Sehr geehrter Herr Valentin,
vielen Dank für Ihr ehrliches Feedback. Wir freuen uns zu hören, dass Sie mit unserer Versicherungspolice im Allgemeinen zufrieden sind. Wir verstehen Ihre Bedenken hinsichtlich der Inflationsanpassungen und werden diese bei der Verbesserung unseres Versicherungsschutzes berücksichtigen.
Mit freundlichen Grüßen
Ihr Foyer Global Health Team

Classificada 5 em 5 estrelas

Bisher nur gute Erfahrungen gemacht

Bisher nur gute Erfahrungen gemacht, effiziente Abwicklung der Erstattungen per Email, schnelle Überweisung auf mein Konto.

20 de agosto de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo,
vielen Dank für Ihr Feedback.
Foyer Global Health Team

Classificada 5 em 5 estrelas

Prompt and Efficient

I have found their service to be prompt and efficient. Submitting invoices requires minimal effort, and I consistently receive quick responses. They are highly efficient in reviewing, responding to, and reimbursing claims. I have no complaints about their service and would wholeheartedly recommend them.

20 de agosto de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hello,
We are glad that we could fulfil your needs and meet your expectations.
Foyer Global Health team

Classificada 2 em 5 estrelas

Refuses payments, unresponsive

Refuses to pay, even when therapies or measures are prescribed by a doctor and (possibly) life-saving. This health insurance company processes reimbursement requests very slowly or not at all. Only small reimbursements are paid out quickly and without complications (therefore 2 stars). Larger bills (hospital, major examinations) are ALWAYS a nuisance. Foyer seems to be a very large company, there are many subdivisions who do not seem to be well coordinated (in Luxembourg, in France, in Munich; the company itself seems to be in Canada).

24 de julho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Dear Jürschn,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience with our reimbursement process. Foyer Global Health is located in Luxembourg but we serve clients across the world. We work continuously to streamline our reimbursement process to make sure we have to each client on a timely manner. Whilst our team investigate your case further, please reach out to our customer support team if you have any further request: feedback@foyerglobalhealth.com.
Kind regards
Your Foyer Global Health team

Classificada 1 em 5 estrelas

Im Juni hatte ich eine Nierensteinkolik…

Im Juni hatte ich eine Nierensteinkolik über einen längeren Zeitraum, mit schlechten Blutwerten und Nierenstau. Dreimal musste ich in die Notaufnahme und die Ärzte wankten zwischen OP wegen Sepsis und Hoffnung auf alleinigen Abgang des Steins. Die Versicherung hat bis heute nicht bezahlt, obwohl ich auf Aufforderung dieser, meine Krankengeschichte von meiner Hausärztin der letzten vier Jahre vorgelegt habe. Um diese Bürokratie musste ich während dieser Schmerzen kümmern. Ich hätte mir gewünscht, dass sie solche Dokumente im Vorfeld von gesunden Menschen einfordern und dass sie einen unterstützen, wenn man schwer erkrankt ist. In meinen Dokumenten ist bewiesen, dass ich im Vorfeld keinen Stein hatte und trotzdem muss ich auf mein Geld warten. Ich kann nur jedem empfehlen, viel Geld beiseite zu legen, um die eigene ärztliche Versorgung im Notfall sicher stellen zu können und man sollte sich auf Schwierigkeiten mit Bürokratie und der Rückzahlung einstellen mit dieser Versicherung. Sicherheit beim Auswandern geht anders.

16 de julho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo Sandra,
es tut uns sehr leid, von dem unangenehmen Erlebnis zu hören, das Sie durchgemacht haben. Die Gesundheit und das Wohlbefinden unserer Kunden haben für uns weiterhin oberste Priorität. Wir versichern Ihnen, dass unser Team Ihren Fall untersucht und Ihnen weiterhin die Unterstützung zukommen lässt, die Sie verdienen. Sie können sich bei weiteren Anliegen jederzeit an unser Kundensupport-Team wenden: feedback@foyerglobalhealth.com
Mit freundlichen Grüßen,
Ihr Foyer Global Health Team

Classificada 5 em 5 estrelas

👍👍👍👍

Rapidité, efficacité, clarté, très bons services

10 de julho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Bonjour,
Merci beaucoup pour vos retours positifs.
L'équipe Foyer Global Health

Classificada 5 em 5 estrelas

Empfehlenswert

Wir sind als fünfköpfige Familie seit einem Jahr bei der Foyer Global Health versichert und wir sind mehr als zufrieden.
Die Kommunikation ist reibungslos. Das Online Portal übersichtlich aufgebaut. Das macht die Abwicklung sehr einfach. Die Erstattung der Behandlungen erfolgt oft überraschend zügig.

11 de julho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo,
vielen Dank für Ihr Feedaback. Wir versuchen, unseren Service ständig zu verbessern. Wir freuen uns darauf, die Erwartungen Ihrer Familie zu erfüllen.
Foyer Global Health Team

Classificada 5 em 5 estrelas

Je me suis fais hospitaliser en urgence…

Je me suis fais hospitaliser en urgence a l’hôpital et en 3 jours l'assurance a donner toute les garanties de payements afin que je ne doivent pas avancer mon argent personnel ...

13 de maio de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Bonjour,
Nous sommes ravis d'avoir pu répondre à vos besoins. Nous restons à votre disposition.
L'équipe Foyer Global Health

Classificada 5 em 5 estrelas

Hochqualitativer Service

Top Service, sehr zuverlässiger Dienstleister.

16 de junho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo,
vielen Dank für Ihr Feedback.
Foyer Global Health Team

Classificada 5 em 5 estrelas

Great for expats

I use Foyer Global since many years for my family. We have been to various countries and Foyer Global remains a trusted partner on our side.

15 de junho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hello Thomas,
We are happy to hear your feedback, thank you very much.
Foyer Global Health team

Classificada 5 em 5 estrelas

Super Service

Sehr freundlicher Kundenservice. Rückerstattung erfolgt schnell und unkompliziert.
Ich fühle mich bei Foyer Global Health sehr gut aufgehoben und betreut. Kann ich nur empfehlen!
Vielen Dank.

13 de junho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo,
vielen Dank für Ihr Feedback. Wir freuen uns, dass wir Ihre Erwartungen erfüllen konnten.
Foyer Global Health Team

Classificada 5 em 5 estrelas

Ich fühle mich gut aufgehoben bei…

Ich fühle mich gut aufgehoben bei Global Health, die Erstattung erfolgt einfach und unkompliziert

11 de junho de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Hallo,
vielen Dank für Ihr Feedback.
Foyer Global Health Team

Classificada 1 em 5 estrelas

Die Gesellschaft hat die Versicherung…

Die Gesellschaft hat die Versicherung für unseren Sohn ohne Begründung abgelehnt. Und dies obwohl er kerngesund ist. Wenn ich so die Bewertungen im Internet zu dieser neuen Gesellschaft lese, ist das wahrscheinlich ein Glück.

17 de maio de 2024
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Dear Stephan,
Thank you for sharing your feedback regarding the rejection of your son's insurance application. We understand your concerns and apologize for any frustration this may have caused.
If you wish to discuss the application requirements further, do not hesitate to contact our Feedback & Complaints department at feedback@foyerglobalhealth.com.
Best regards,
Your Foyer Global Health team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais