Global Health Opiniões 

151
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ich bin einfach nur begeistert von dieser Krankenkasse ! Ich hatte noch nie Probleme mit dieser Versicherung. Vor knapp einer Woche hatte ich nun eine Hüft Operation. Ich hatte eine üble Hüftkopf Nekr... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Der Abschluss ging super schnell, aber das lief über eine andere Agentur. Ich bekam weder eine ordentliche Versicherungspolice noch waren im online Portal die Leistungen ersichtlich. Die Kommunikation... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Connie is what made my experience great! She was so helpful, so patient and explained everything to me, breaking it down simply and understandably. She is fantastic - and a real credit to Globality He... Ver mais

Classificada 1 em 5 estrelas

Erstattungen folgen nicht. Man wartete 4 Monate und immer und immer sollte man noch mehr nachreichen. Zum Schluss war mein Arzt mit der Global Health in Kontakt. Schade eigentlich. Ich wollte gerne wi... Ver mais

Informações sobre a empresa

  1. Companhia de seguros

Escrito pela empresa

Global Health is a leading international health insurance provider for people living and working abroad. Based in Luxembourg and backed by the Foyer Group, we support individuals and companies with solutions designed for life across borders. We provide first‑class coverage with comprehensive medical assistance and value‑added health care services, tailored to the needs of members worldwide. We strive to offer reassurance and a genuine sense of belonging, wherever life takes you. Global Health – Peace of mind, beyond borders.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

151 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(151)

33 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Nice Global Health Insurance with good prices

I am freelancer and travel a lot. For me it is important to have a health insurance that covers me in all situations, worry-free. With Foyer global health I have always known my costs are covered in different countries and the support is excellent.

2 de fevereiro de 2022
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Dear Marcel Riedel,

Thank you for your review! It is always a pleasure to hear from our clients and we take pride in delivering the best possible customer service. We wish you a worry-free and healthy 2022. We stand by your side.

Kind regards,

Foyer Global Health Team

Classificada 1 em 5 estrelas

Würde ich nicht wieder machen

Meine Erfahrungen nach 3 Monaten sind einfach nur negativ. Die Weboberfläche zum Verwalten der Vorgänge ist aus der Steinzeit - man arbeitet aber wohl mit Hochdruck an etwas Neuem.
Zusagen die am Telefon gemacht werden, werden nicht eingehalten. Wegen allem muss man ständig hinterher telefonieren.
Das einzige was funktioniert sind die Rechnungen. Die kommen pünktlich.
Bei einem kurzer Krankenhausaufenthalt habe ich extra bei der Versicherung angerufen und man sagte mir, man kümmert sich um alles und würde auch die Zahlung übernehmen. Am Ende habe ich aber trotzdem zahlen müssen und auf Nachfrage sagte mir die Foyer Health, meine vorherige Versicherung die Barmenia würde zahlen. Diese war aber längst gekündigt bzw. auf Anwärterschaft gestellt - warum soll die also bezahlen? Ich solle doch bitt die Kündigung zusenden. Das wurde gemacht und es passiert einfach gar nichts.
Man hat das Gefühl man ist ein Verbrecher, wenn man dort eine Rechnung einreicht.

22 de setembro de 2021
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Lieber Jörg Plümacher,

es tut uns sehr leid zu hören, dass wir Ihre Erwartungen nicht erfüllt haben. Wir bevorzugen Live-Interaktionen über Telefon, um Fragen zu beantworten und Probleme zu lösen, wenn sie auftreten. Das funktioniert in der Regel am besten. Was Ihren Besuch im Krankenhaus betrifft, so hatten Sie anscheinend noch eine Versicherungspolice mit Anspruch, aber dies scheint geklärt zu sein. Es ist richtig, dass wir unsere Kunden nach ihrer Krankenhistorie fragen, um sicherzustellen, dass einige Vorerkrankungen nicht missachtet wurden. Unser Team arbeitet stets mit hoher Präzision, um sicherzustellen, dass wir unseren Kunden wettbewerbsfähige Preise anbieten können, und es war nie unsere Absicht, Ihre Gefühle in irgendeiner Weise zu verletzen.

Zögern Sie nicht, uns über WhatsApp zu erreichen, wenn das für Sie bequemer ist. Wir helfen Ihnen gerne, wann immer es nötig ist.

Mit freundlichen Grüßen

Foyer Global Health Team

Classificada 1 em 5 estrelas

Foyer Global Health schlechte Erfahrung / Foyer Global Health bad review

Foyer Global Health Erfahrung: sehr schlecht
- Foyer Global Health antwortet wochenlang nicht auf E-Mails
- Foyer Global Health ignoriert medizinische Kostenbelege, um medizinische Kosten nicht zu zahlen, auch wenn diese Belege alle Bewertungskriterien laut Foyer Global Health policy erfüllen

Foyer Global Health review: bad decision
- Foyer Global Health is not answering on emails for weeks
- Foyer Global Health is ignoring doctors' reports to not pay medical costs, even though the reports fulfilling all criteria given by Foyer Global Health
----------------
Answer:
It is interesting that you claim that you didn't receive my Documents, even though you don't know who I am.

Interesting is also that I received an Email from your internals saying that they are sorry for answering me so late, which was 1,5 months to late, which is also contradicting to you saying that you tried to contact me.
How do you actually know that I was tried to be contacted if you don't know my identity via this post?

But I guess you are just paid to write some contentless things online to try to improve the reputation of the miserable Foyer Global Health service.

6 de setembro de 2021
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Dear Kevin,

Thank you for bringing this to our attention. Your feedback helps us do better. We have investigated your issue and it seems that we never received the missing documents It is important for us to have all the necessary documents at hand so that the reimbursement can be processed quickly. We have tried to contact you by email and over the phone but with no luck. Please do not hesitate to reach out to us via email, telephone, instant messaging apps so that we can help resolve this promptly.

We look forward to hearing from you.

Kind regards

Foyer Global Health Team

Classificada 1 em 5 estrelas

Schlimm schlimmer Foyer Global Health

Von Versicherung kann hier nicht die Rede sein. Klar, Versicherungen haben generell keinen guten Ruf, die Global Health verdient aber definitv den Titel der schlechtesten "Versicherung" der Welt. Also, sucht euch lieber etwas anderes und bleibt ganz weit weg von diesem Anbieter.

20 de agosto de 2021
logótipo da Global Health

Resposta da Global Health

Lieber Andi,

Es tut uns Leid zu hören, dass Ihre letzten Erfahrungen nicht zufriedenstellend waren.
Leider konnten wir uns nicht direkt mit Ihnen in Verbindung setzen, um eine Lösung zu finden, die Ihren Erwartungen entspricht, da Sie nicht bereit waren, uns die erforderlichen Informationen zu geben. Somit hatten wir keine Möglichkeit, die Situation besser zu verstehen und Ihnen in irgendeiner Weise zu helfen.
Wir hoffen auf eine künftige Gelegenheit, dies für Sie in Ordnung zu bringen. Sie können sich jederzeit an uns wenden und wir werden Ihnen gerne weiterhelfen.

Mit freundlichen Grüßen,

Classificada 1 em 5 estrelas

Most awfull experience ever with TA

Most awfull experience ever with TA, not paying a cent back.
I used it to travel to Kirgisistan. Like many countries in Central Asia they don't speak English and especially in case of urgancy you can't choose a hospital. English was stated as "nice to have" - otherwise why do they provide assurance for non-english speaking countries??? I had small visits to a local doctor and a big OP about which I informed Foyer. They said "all is fine, go for it". Finally, they refused to pay. It was just an amount of 100 Euros - nothing compared with 700 Euros I paid for assurance. But they said I have to go to a translator with it!!!!! Translation costs I have to pay by myself, surely. My own translation was not suitable.
Next time I tried another companies. They helped.

22 de janeiro de 2021
Opinião espontânea
logótipo da Global Health

Resposta da Global Health

Dear Olga and Daniiar Käthler,

We regret that you had an unpleasant experience with our services. We would like to discuss the matter with you personally and kindly ask you to contact us.

Best regards,

Foyer Global Health Team

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