Bought globber trike and got in touch in relation to replacement part I required that broke within months of using. Just wanted support on where to purchase and which part I needed. Website states re... Ver mais
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Leia as opiniões dos outros
The 3-in-1 Globber Go-Up Active Lights Ecologic Scooter is well engineered and easy to assemble. Its adapability will serve a child for many years. Online ordering was simple and it arrived early on t... Ver mais
A empresa respondeu
My contact was handled by one agent, Kaya, considering I was unsure how to explain the assembly problems I was having, Kaya understood them and was able to articulate in writing how to fix these, one... Ver mais
A empresa respondeu
Our autistic son loves his 3-wheel scooter & he uses it almost everywhere. After getting too big for the 'Child' scooters, we researched options for 'Teen/Adult' 3-wheeled scooters. In all honesty, we... Ver mais
A empresa respondeu
4,2
Bom
43 opiniões
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Great customer service
Great customer service, speedy response, knowledgeable agent and immediate support offered to solve issues we experienced with Globber scooter.
28 de setembro de 2026
Opinião espontânea
Resposta da globber.co.uk
Hi Katja,
Thank you so much for taking the time to leave this review!
We're really pleased to hear our team was able to respond quickly and get your Globber scooter issue sorted.
Great service is what we aim for, so it's wonderful to know it made a difference. If you ever need anything else, we're always here to help.
Happy scooting!
Plum Play Review Team
Exceptional customer service
We ordered a pink Globber scooter for my daughter, but a blue one arrived by mistake. I contacted the customer care team, and they responded with such kindness and immediately arranged for the correct pink scooter to be sent by overnight delivery.
What could have been a disappointing experience was handled with such care and generosity that it turned into the loveliest surprise for our family and left both my daughter and her little brother incredibly happy.
It is rare to experience customer service that feels so genuinely caring and personal. They went above and beyond to find a thoughtful solution, and we are truly grateful. We will absolutely choose Plum Play again and recommend them wholeheartedly.
16 de setembro de 2026
Opinião espontânea
Resposta da globber.co.uk
Hi there,
Thank you so much for your incredibly kind words!
We’re delighted that we could turn an initial mix-up into such a lovely surprise for your family. Knowing that your daughter and her little brother are both happy with their scooters means the world to us.
Our customer care team always strives to make every experience feel personal, thoughtful, and stress-free, so it’s wonderful to hear that their care made such a difference.
Thank you again for your trust, gratitude, and recommendation. We’re so pleased to have you as part of the Plum Play family, and we look forward to helping you create many more happy memories together! 🛴
Best wishes
Warmest wishes,
Plum Play review team
Good scooter good service
Lovely scooter I had already brought this brand for my grandson and now my granddaughter wanted one.quick delivery can't fault anything.
1 de setembro de 2026
Resposta da globber.co.uk
Hi there,
Thank you so much for your lovely review!
We’re delighted to hear that your grandson has been enjoying his scooter and that your granddaughter now has one of her own. It’s wonderful to know that you chose Plum Play again!
We’re also pleased that your scooter arrived quickly and that everything went smoothly. Your kind words mean a lot to our team.
We hope your granddaughter has lots of fun and happy adventures with her new scooter!
Warmest wishes,
Plum Play review team
Great Globber Scooter
The 3-in-1 Globber Go-Up Active Lights Ecologic Scooter is well engineered and easy to assemble. Its adapability will serve a child for many years. Online ordering was simple and it arrived early on the following day.
8 de setembro de 2026
Resposta da globber.co.uk
Hi there,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re pleased with the 3-in-1 Globber Go-Up Active Lights Ecologic Scooter and found it well engineered and easy to assemble. Its adaptability is one of its great features, so it’s lovely to know you feel it will grow with your child and provide enjoyment for many years.
We’re also glad that you found the online ordering process simple and that your order arrived earlier than expected the following day. We really appreciate you taking the time to share your experience and hope the scooter brings plenty of fun and adventures!
Best wishes,
Plum Play review team
I had an issue with the condition of…
I had an issue with the condition of the packaging on arrival, this was satisfactorily rectified within a few days.
15 de setembro de 2026
Opinião espontânea
Resposta da globber.co.uk
Hi there Linda,
Thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived with packaging that was not in the condition you expected. We understand how disappointing this can be, and we apologise for any inconvenience caused.
We’re glad that we were able to resolve the issue satisfactorily within a few days. We always want our customers to feel confident in the service they receive, and we appreciate your patience and understanding while we worked to put things right.
Thank you again for bringing this to our attention. We’re pleased we could get everything sorted and appreciate your understanding.
Best regards,
Plum Play review team
Quick service and delivery
25 de agosto de 2026
Resposta da globber.co.uk
Hi there Patricia,
Thank you so much for your fantastic 5-star review! We’re delighted to hear you were happy with our quick service and delivery. We really appreciate you taking the time to share your experience with us.
We hope you enjoy your purchase! Thank you for choosing Globber.
Best wishes,
Delivery was quick and efficient
Delivery was quick and efficient. Very beautiful and lightweight scooter, my daughter loves it.
28 de agosto de 2026
Resposta da globber.co.uk
Hi Grace,
Thank you so much for the lovely review!
We're thrilled to hear the delivery was quick and that your daughter is loving her new scooter.
Thanks so much for choosing Globber, and here's to many more scooting adventures ahead!
Kind regards,
Plum Play Review Team
Great bike
Great bike, thanks for good service I recieved during ordering and deliverying the item.
26 de agosto de 2026
Resposta da globber.co.uk
Hi there Luna,
Thank you so much for your lovely review! 😊 We’re delighted to hear that you’re enjoying your new bike and that you were happy with the service you received throughout the ordering and delivery process.
We really appreciate you taking the time to share your experience with us.
Best wishes,
Plum Play review team
Sturdy little bike
Lovely sturdy little bike bought for my Grandsons 2nd birthday. So easy to put together. My grandson loves it, he isn’t tall for his age and it’s perfect for him on the lowest saddle height. I think the bike is more 2 -5 years rather than 3 - 6
17 de agosto de 2026
Resposta da globber.co.uk
Hello Beverley,
Thank you so much for your lovely review! We’re delighted to hear that the bike was a perfect fit for your grandson and that he loves it. It’s great to know that the lowest saddle height works well for him, especially as he’s smaller for his age.
We’re also pleased to hear you found it easy to put together and that you’re happy with how sturdy it feels.
Thank you for sharing your feedback on the age range too — we really appreciate you taking the time to share your experience!
Excellent support from Kaya.
My contact was handled by one agent, Kaya, considering I was unsure how to explain the assembly problems I was having, Kaya understood them and was able to articulate in writing how to fix these, one by one, not rushed, written in a way I could follow and implement. After the first set of instructions, I still had a problem as I could not lower the seat. Once again Kaya explained how to do this, one done all my issues were resolved. Considering I wrote the message around midday and was not expecting a reply for a few days, I was pleased to have had the responses within the hour. So really pleased with the service from Plum Plays agent Kaya. :)
25 de agosto de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Parminder,
Thank you so much for your fantastic review! We’re delighted to hear that Kaya was able to understand the assembly issues you were experiencing and provide clear, step-by-step guidance that was easy to follow.
It’s wonderful to know that she was able to help resolve each issue, including adjusting the seat, and that you received a response so quickly. We’ll be sure to pass your kind words on to Kaya — we know she’ll be thrilled to hear your feedback!
Thank you again for taking the time to share your experience with Globber.
I have ordered a couple of weeks ago…
I have ordered a couple of weeks ago and still not received my item, I have emailed and got no response! I wouldn't buy again!!
10 de agosto de 2026
Resposta da globber.co.uk
Hi Sabreena,
We’re very sorry for the issues you experienced with your order and for the delay in both receiving your scooter and getting a response from our Customer Service team. We completely understand how frustrating and disappointing this must have been.
We’re glad that we were able to resolve the issue for you and arrange for a replacement scooter to be sent. We’re pleased to hear that you were happy with the outcome, and we really appreciate your patience and understanding while we worked to put things right.
Please accept our sincere apologies again for the inconvenience caused. We’ll certainly take your feedback on board as we continue to improve our service and communication.
Kind regards,
Extremely bad packaging
Box was very beaten up by the time I received it. Also they put the shipping label directly on the box so had to gift it with the label as when I tried to peel it off it started ripping the box underneath. Very poor packaging! Disappointing!
7 de agosto de 2026
Resposta da globber.co.uk
Hi Asha,
Thank you for your feedback, and we're sorry the packaging didn't meet the standard we aim for — that's not the experience we want anyone to have.
We've already been in touch directly to apologise, and have refunded your delivery charge as a gesture of goodwill. We're also reviewing our packaging process to help prevent this happening again in future.
We hope this goes some way to putting things right, and that it won't put you off shopping with us again in future.
Kind regards,
Plum Play Review Team
Customer support
Emailed the customer support team and got a really quick and helpful response from Courtney. Excellent work.
19 de agosto de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Nicholas,
Thank you so much for your lovely review! We’re really pleased to hear that Courtney was able to assist you quickly and provide helpful support. We really appreciate you taking the time to share your experience!
We’ll be sure to pass your kind feedback on to Courtney.
Our autistic son loves his 3-wheel…
Our autistic son loves his 3-wheel scooter & he uses it almost everywhere. After getting too big for the 'Child' scooters, we researched options for 'Teen/Adult' 3-wheeled scooters. In all honesty, we struggled to find something suitable, until I saw Globber. Being more expensive, we wanted to make sure we made the right choice. I ordered a Globber scooter & when it arrived, it was perfect! Roll on a few months & the back wheel developed a 'clicking' sound. I contacted Globber to see if they could help. It wasn't long before Courtney emailed me to apologise for the problem. She asked for video & photos of the issue, which we sent. Anyway, I opened my email this morning & I'd got a reply back from Courtney. Because no replacement parts are available to fix the issue, Globber are sending us a brand new scooter instead! To say my son is now happy, is a true understatement. Massive thanks to Courtney & Globber for all their help. 👍👏👍
19 de agosto de 2026
Opinião espontânea
Resposta da globber.co.uk
Hi there,
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that your son loves his Globber scooter and that we were able to help resolve the issue for you.
It’s fantastic to know that the replacement scooter has made him so happy! We really appreciate your kind words about Courtney and the support you received throughout the process. We hope your son continues to enjoy his scooter and gets plenty more adventures out of it!
Easy to use and good product
Easy to use website, delivery arrived on time, product quality seems ok so far however have only used a few time.
3 de agosto de 2026
Resposta da globber.co.uk
Hello Avni,
Thank you for your review! We’re pleased to hear you found our website easy to use and that your delivery arrived on time. We hope you continue to enjoy your product and that it provides plenty of fun for years to come!
Great purchase
My 2 year old son loves it and it’s a lot less chunkier than his trike so it goes in the back of the car easy for out and about
6 de agosto de 2026
Resposta da globber.co.uk
Hello Rebekah,
Thank you for your lovely review! We’re so pleased to hear that your 2-year-old son loves it and that it’s proving much easier to take along with you. It’s great to know the compact design makes getting out and about that little bit easier. We hope he continues to enjoy it!
Resposta da globber.co.uk
Hello Susan,
Thank you for your fantastic 5-star review! We’re delighted to hear that your order arrived the very next day. We really appreciate you taking the time to share your experience and hope you enjoy your scooter!
Resposta da globber.co.uk
Hello Berny,
Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with your purchase and that you think it’s an excellent product. We really appreciate you taking the time to share your feedback with us!
Excellent scooter
Excellent scooter - came within 2 days as promised as very easy to assemble.
My son absolutely loves it, smooth ride
31 de julho de 2026
Resposta da globber.co.uk
Hello,
Thank you so much for your fantastic review! We’re delighted to hear that your scooter arrived quickly, was easy to assemble, and that your son is loving it. It’s great to know he’s enjoying the smooth ride!
We really appreciate you taking the time to share your experience with us.
My son is really enjoying his new…
My son is really enjoying his new scooter. Would recommend.
27 de julho de 2026
Resposta da globber.co.uk
Hello Mrs Stevenson,
Thank you for taking the time to leave us a review!
We're so pleased to hear that your son is really enjoying his new scooter. It's wonderful to know it's been a hit, and we truly appreciate your recommendation.
We hope he has lots of fun using it, and if you ever need any assistance in the future, please don't hesitate to get in touch.
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