Bought globber trike and got in touch in relation to replacement part I required that broke within months of using. Just wanted support on where to purchase and which part I needed. Website states re... Ver mais
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Leia as opiniões dos outros
The 3-in-1 Globber Go-Up Active Lights Ecologic Scooter is well engineered and easy to assemble. Its adapability will serve a child for many years. Online ordering was simple and it arrived early on t... Ver mais
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My contact was handled by one agent, Kaya, considering I was unsure how to explain the assembly problems I was having, Kaya understood them and was able to articulate in writing how to fix these, one... Ver mais
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Our autistic son loves his 3-wheel scooter & he uses it almost everywhere. After getting too big for the 'Child' scooters, we researched options for 'Teen/Adult' 3-wheeled scooters. In all honesty, we... Ver mais
A empresa respondeu
4,2
Bom
43 opiniões
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Very good service with great…
Very good service with great communication. The scooter is really good, great quality and the kids love it!
9 de julho de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Stephen,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that you were happy with the service and communication you received. It's also fantastic to know that you're pleased with the quality of the scooter and, most importantly, that the kids love it!
We really appreciate your kind feedback and hope they continue to have lots of fun with their scooter.
Delivered on time and a good quality…
Delivered on time and a good quality product. Slight issue with a ripped, bashed box but product inside not affected. Just couldn’t wrap it up as a present as intended
7 de julho de 2026
Resposta da globber.co.uk
Hello Julie,
Thank you for taking the time to leave us a review.
We're delighted to hear that your order arrived on time and that you're pleased with the quality of the product.
We're sorry to hear that the outer box arrived ripped and damaged, especially as it meant you weren't able to wrap it as a present as you had planned. While we're pleased the product itself wasn't affected, we completely understand your disappointment and will pass your feedback on to our courier and warehouse teams to help improve our packaging and handling.
We hope the gift was still well received, and thank you again for your valuable feedback.
Fast delivery
Fast delivery, good service and my son Loves his scooter he got for his 5th birthday.
17 de julho de 2026
Resposta da globber.co.uk
Hello Tanya,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that your order arrived quickly and that you were happy with the service you received. It's especially wonderful to know that your son loves his new scooter for his 5th birthday – we hope he's having lots of fun with it!
Thank you for choosing us, and we hope he enjoys many adventures on his new scooter.
I'm giving one star because I cannot give less
I'm giving one star because I cannot give less. Their advertising is misleading. Based on the information I read on their website, I purchased an item that did not meet my expectations. When I asked to arrange a return because the item did not perform as expected, they did not offer me a free return but a change-of-mind return, so I had to pay for the courier service.
30 de julho de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Ileana,
Thank you for taking the time to share your feedback.
We are sorry to hear that the product did not meet your expectations. We can see that the description on our website does state that the scooter "includes a patented steering lock button for beginners". However, we appreciate that this may not have been as clear as it could have been, and we will pass your feedback on to the relevant department so the product description can be reviewed and improved.
We're also sorry that you were disappointed with the returns process. As the product was not faulty and the return was processed as a change-of-mind return, our returns policy requires customers to cover the cost of returning the item. We understand this was frustrating and appreciate you taking the time to highlight your experience.
Your feedback is valuable to us and helps us identify where we can improve our product information.
Awful Customer Service
Bought globber trike and got in touch in relation to replacement part I required that broke within months of using. Just wanted support on where to purchase and which part I needed. Website states reaponse within 2 business days, I emailed 15 days ago with numerous follow up emails. No response. Very disappointed as this had rendered item physically unusable. Steer handle broken.
15 de julho de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Elaine,
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and sincerely apologise for the delay in responding to your enquiry.
We understand how frustrating it must be to have your trike become unusable due to a broken steering handle, especially when you were simply looking for advice on the correct replacement part.
If this has not already been resolved, please complete the Contact Us form on the Globber.co.uk website with your order details and a summary of the issue. Our Customer Service team will review your enquiry as a priority and do everything they can to assist you further.
Thank you for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to put things right.
Easy to Navigate and purchase the…
Easy to Navigate and purchase the product.
Product is good quality and was pretty easy to put together, child likes riding around on it and i am looking forward to adapting it into the bike for him to try.
6 de julho de 2026
Resposta da globber.co.uk
Hello Louise and Jordan,
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that you found our website easy to navigate and that the ordering process was straightforward. It's fantastic to know you're pleased with the quality of the product and that it was easy to assemble.
We're especially happy to hear your child is already enjoying riding around on it! We hope they have just as much fun when they're ready to try it in bike mode.
Thank you again for your support, and we wish you and your little one many happy adventures!
Learning bike purchase
I ordered a learning bike for my niece’s birthday. The delivery came super quick and I was kept up to date with the item being sent and when out for delivery. The item itself was really worth the money. It’s really well made and I know this will last some time. She loves her new learning bike and has whizzed on it daily since!
9 de julho de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Chloe,
Thank you so much for your fantastic review!
We're thrilled to hear that your learning bike arrived quickly and that you were kept informed throughout the delivery process. It's wonderful to know that you feel the bike is great value for money and that you're impressed with its quality.
The best part is hearing that your niece loves her new learning bike and has been whizzing around on it every day! We hope it continues to give her lots of fun while helping to build her confidence and skills.
Thank you again for choosing us, and we hope she enjoys many more adventures on her bike!
fast delivery my granddaughter love…
fast delivery my granddaughter love very much very good quality
3 de julho de 2026
Resposta da globber.co.uk
Hello Angela,
Thank you for your lovely review!
We're delighted to hear that your order arrived quickly and that your granddaughter loves it. It's also great to know you're happy with the quality of the product.
We really appreciate you taking the time to share your experience and hope your granddaughter enjoys many hours of fun with it. Thank you for choosing us!
Yes fantastic product
Yes fantastic product young Ollie loves the trike atm and it has taken over the pram on nice days as a mode of walking transport.
Fairly easy to assemble
Good delivery no issue.
3 de julho de 2026
Resposta da globber.co.uk
Hello Tony,
Thank you for your wonderful review!
We're so pleased to hear that young Ollie is loving his trike! It's fantastic to know it's become his favourite way to get around on sunny days and has even taken over from the pram.
We hope Ollie enjoys many more adventures as he grows, and thank you for choosing us and taking the time to share your experience!
Resposta da globber.co.uk
Hello Franson,
Thank you for your review!
We're delighted to hear that you think the product is excellent. Your feedback means a lot to us, and we're so pleased you're happy with your purchase.
We hope you continue to enjoy it, and thank you again for choosing us!
Nephew Experience
My nephew enjoyed a lot! It is compatible to every age from 0 to 5.
30 de junho de 2026
Resposta da globber.co.uk
Hello Ece,
Thank you for your lovely review!
We're so pleased to hear that your nephew is enjoying his new ride. It's great to know that you're happy with its versatility and that it can grow with him through different stages.
We really appreciate you taking the time to share your feedback and hope your nephew has many more happy adventures ahead!
Ordered my little cousin a trike for…
Ordered my little cousin a trike for her birthday and she absolutely loves it!! The delivery was quick, all communication was clear and the trike we received was definitely value for money!
Will definitely be purchasing again as she gets older and can try other products ☺️.
4 de junho de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Olivia,
Thank you so much for your fantastic review!
We're delighted to hear that your little cousin loves her new trike and that it made such a special birthday gift. It's great to know that your order arrived quickly, our communication kept you well informed, and that you felt the trike was excellent value for money.
We're thrilled to hear you'll be coming back to us as she grows and is ready to try more of our products. We look forward to welcoming you again in the future!
Thank you for choosing us and for taking the time to share your experience.
Great service
Ordered a trike as a birthday present for a friend, very happy with the cost, one of the best I had found when shopping around! The delivery was also extremely quick. Overall great experience, will definitely be shopping again!
26 de junho de 2026
Opinião espontânea
Resposta da globber.co.uk
Hi there,
Thank you for your wonderful review!
We're delighted to hear that you found our trike to be great value for money and one of the best options while shopping around. It's also fantastic to know that your order arrived so quickly and that you had such a positive experience from start to finish.
We really appreciate your kind words and are thrilled to hear you'll be shopping with us again. We look forward to welcoming you back in the future!
High end but It was expensive for a scooter in my…
It was expensive for a scooter in my opinion but the quality is high end
3 de julho de 2026
Resposta da globber.co.uk
Hello Caroline,
Thank you for taking the time to leave a review.
We're pleased to hear that you're happy with the high quality of the scooter. We understand that it may feel like a significant investment, so it's great to know you feel the quality reflects that.
We really appreciate your honest feedback and hope you enjoy using the scooter for many years to come. Thank you for choosing us!
Very fast delivery
23 de junho de 2026
Resposta da globber.co.uk
Hello Lisa,
Thank you for your review!
We're delighted to hear that you were pleased with our fast delivery. We always aim to get orders to our customers as quickly as possible, so it's great to know we met your expectations.
Thank you for choosing us, and we hope you enjoy your purchase!
Amazing scooter!!
Great product, fast delivery, quality of the scooter is excellent! Daughter loves it!!
24 de junho de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Rosie,
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with your purchase. It's wonderful to know that the scooter arrived quickly, that you're impressed with its excellent quality, and, most importantly, that your daughter loves it!
Thank you for taking the time to share your experience. We hope she enjoys many happy adventures on her scooter!
I purchased an electric scooter for my…
I purchased an electric scooter for my 6 year old and have had nothing but issues. A replacement battery was sent out to me and after removing the old battery, noticed that the battery was repaired with glue. Surly this is not safe? I am still waiting for a response from customer services after 2 weeks as yet again the battery is not working…..
31 de março de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Kiki,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this has caused.
This is certainly not the level of service or product quality we aim to provide, and we understand your concerns regarding the battery. Customer safety is our highest priority, and we take reports like this very seriously.
If this has not already been resolved, please complete the Contact Us form on the Globber.co.uk website with your order details and a summary of the issue. This will allow our Customer Service team to investigate the matter further and assist you as quickly as possible.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Very disappointed
My daughter got her scooter for Christmas which was not even 2 months ago and rear wheel stopped working with no reason. I messaged company and received reply that they won’t take responsibility for it as wheels are not under their warranty. Absolutely ridiculous and disappointing. I don’t recommend to buy scooters from them if you want your child to enjoy their present for long time.
Update:
I purchased new wheel because they didn’t want to cover that. And while waiting for it i installed new wheel from different scooter and after 3 days/one ride this wheel broke as well. After this they still want me to test on 3th wheel to “see” if this one will broke
9 de fevereiro de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello Karolina,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We understand how upsetting it must be for your daughter to experience repeated issues with her scooter, especially so soon after receiving it at Christmas.
Customer safety is our highest priority, and we take reports like this very seriously. If this has not already been resolved, please complete the Contact Us form on the Globber.co.uk website with your order details and a summary of the issue. This will allow our Customer Service team to review your case in full and investigate the repeated wheel failures further.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve this for you.
I had an issue with my recent order due…
I had an issue with my recent order due to delivery information on the website. At the time of purchase, delivery was stated as 1–2 working days, and between 24th December and 2nd January there were three working days, yet my order was not dispatched during this time.
I contacted customer service politely requesting a refund of the delivery fee due to this delay, however this was declined.
I have since requested information on the refund/returns process as I now wish to return the bike and helmet, but unfortunately I have received no response.
Overall, the lack of clear communication and support has been disappointing.
Would not order again.
1 de janeiro de 2026
Opinião espontânea
Resposta da globber.co.uk
Hello David,
Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience did not meet your expectations, and we sincerely apologise for the frustration caused by the delay and the lack of communication.
We understand how disappointing it is when an order does not arrive within the expected timeframe, particularly when the delivery information influenced your purchase decision. We also apologise that you did not receive a response regarding your returns enquiry.
If this has not already been resolved, please complete the Contact Us form on the Globber.co.uk website with your order details and a summary of the issue. Our Customer Service team will review your case and do everything they can to assist you further.
Thank you for bringing this to our attention, and we appreciate your feedback.
Item arrived open with damaged packaging
Item arrived open, packaging damaged and torn in places with missing instruction booklet. I contacted customer service who didn't care and sent me a link to a PDF instruction manual. This was a birthday present for my daughter and was told I should have used their gift wrapping service to avoid the box being damaged. This is not how to run a business and treat your customers, I hope this will deter others from buying from them as I will not purchase their products again.
8 de outubro de 2025
Opinião espontânea
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