Globe Opiniões 36

Customer service is acting like a bot, and still no technician today. Really frustrating. This should be zero star.

The worst service I've ever seen. I pay 1699 PHP for 200 MB, but it doesn't even reach 30 MB. I've been without internet for three days and no one resolves it. I've contacted the chat support several times and the service is terrible. They schedule a technician who never shows up, don't provide a service request number, and cut the call in the middle of the explanation.

Worst service.. in just 3 weeks I already had 2 instance of downtime which took days to be resolved..

Globe PH. So I have a Globe broadband, whenever there's an internet issue the only option they have for you is to have their technician visit you. I don't get it, I don't want to see your tech team. If I have a software issue, I expect someone to walk me through it from your technical support team over the phone. I do not need people coming over to check my unit when I know personally that it's not a hardware issue that I am having a problem with.

I am on holidays in the Philippines since two months now and am trying to use the globe prepaid Wi-Fi. The company seems to be a scam because it’s barely functioning and customer support seems to be non-existing.

Playing Games is impossible and for netflix it’s working if you like 144p, Instagram Videos load after about 10 Seconds and play with constant interruptions..Globe seems to be scamming people because there are no direct repercussions for them, I was aware this countries internet isn’t going to be comparable to Switzerland but this is mind boggling to me, I wonder how a company like this manages to exist and keep existing.

My „solution“ was to get a smart bro prepaid box, it’s still not working perfectly but at least they deliver what you pay for... most of the time that is.

Avoid Globe.

I could write a log list of problems and bad experiences but the list would be too long.
In summary: The internet service is patchy, unreliable and slow. Their shops are utterly chaotic and disorganized. Shameful frankly. I know customer service can be slow and lacking with many Philippines businesses and even with making allowances for Typhoon damage the poorly run stores is unforgivable and goes far beyond bad. Huge chaotic queues in badly managed stores. In my opinion the worst mobile/data service across Asia Pacific. No wonder so many businesses are reluctant to operate there. Thank goodness I can go back to Thailand.

Worst service! No sense of urgency even if multiple subscribers are affected! The contractors are incompetent! If we only have an alternative ISP.

They sometimes provide great service, but most of the times not. Maybe a more timely response when a problem arises.

just now have to be connect to Smart due Globe has his 64th outage today

Stealing my load!
Many times!!

Internet down or speed very low - that is normal for globe.

There is no support - never.

They will go on exploiting their clients because there is no competition in the philippines.

they accepting money from big companies what make people use for free trash services like Facebook, WhatsApp even with expired mobile data, this is not following simple rules of internet be neutral, it's should be regulated and not allowed, wake up!!!

worst internet provider in the Philippines
globe at home service is so useless