Glow-worm Opiniões 

Had my boiler serviced today and problem solve for losing boiler pressure .
Mark was excellent ,friendly and very knowledgeable and located the fault and rectified quickly .
Fully recommend
Thanks for the professional service Mark 🤩

Very polite,professional and friendly service from Pierre.

Fantastic service from the glow-worm gas central heating system, engineer. Todd was extremely efficient and knowledgeable. I'm very pleased with everything. Also, luckily the boiler was still under warranty. Marvellous

After a major repair to our boiler a small drip developed under the boiler. Glowworm made a fast appointment and Sam arrived, quickly diagnosed the fault and replaced the original, cracked plastic pipe.
Engineer 567
Serial 21120700100088541300023469N3
Order 31659382

Combi Boiler installed not even 18 months ago and has worked fine until 2 weeks ago when the hot water started to run cold after 10 minutes or so (not ideal when running a bath). After a few days we could no longer get hot water for more than 2 minutes at a time so a bath was no longer possible and washing up etc. isn't exactly easy. Called Glow Worm Warranty and the engineer turned up the next day (rang beforehand which was really handy) diagnosed it as flow sensors and said he would be back in a couple of days when the parts arrived. 10 days since reporting the fault we still have a faulty boiler and still apparently they are waiting for parts. I have a 6 month old baby and a 5 year old son which has meant relying on friends and family on the use of their baths to wash our children. Terrible customer service and means I won't be installing another Glow Worm boiler in my lifetime!

Efficient on time and great job 👍

Engineer arrived having phoned to say a time. Diagnosed fault and set about fixing it explaining what he was doing. Very thorough and professional.
Can strongly recommend

Engineer rang to tell me what time he would be arriving which is always helpful - he was polite and respectful and got the job done - all good - thankyou

Polite Engineer arrived and sorted leaking boiler under my guarantee. Job well done and great service from Oliver.

#620
Had fault with boiler pressure with a boiler in warranty, called the support team on Friday afternoon and by Sunday morning engineer had been out and issue has been fixed. Great service from phone call all the way though to the engineer who attended.

My boiler started leaking on Christmas day! I managed to arrange a repair visit on the 29th. #620, Brent called 10 mins before his arrival which is always really useful and it gave me a few minutes to walk my dog back home. Many tradesmen/companies don't realise how useful this pre visit call is. Brent had the patience to listen to my details of the symptoms and was quick to find the faults. He took the time to explain the faults, how the components worked and how he would repair them. He was friendly and highly professional, a credit to Glow worm/Vaillant.

Can't believe how good this service is,had a small issue with my boiler after a yearly service, called them arranged a engineer to come,absolutely spot on ,wish ALL companies were like this

We had our boiler break down phoned vaillant up only took 2 days to fix our boiler engineer came out on time and fixed the problem straight away very good service with them

Prompt service. No charge as simple issue within boiler that caused no risk or safety issue. Just an annoying click. But resolved quickly

Had a Climapro2 RF boiler installed. It seems to work well but is SO noisy, emitting repeated loud buzzing noises, usually in pairs on a regular basis. These can be heard in adjoining rooms.

#604 engineer Paul visited today for warranty work on boiler. Paul is a credit to the company, very professional and great communication. I called yesterday regarding some boiler issues and it was repaired this morning under warranty. Customer service has been amazing.

Had a glow worm compact 24c combi boiler fitted less than 3 years ago. Had nothing but problems with it right from the start. Customer Services was also rubbish the last time it had a fault. My landlord, a gas engineer and myself all read the manual and identified the same fault (which should have come under warranty), but Customer service tried to make out that fault code didn't exist! It's in the manual for that model. Problem was eventually fixed. Now it has developed yet another fault (f28...so something wrong with ignition so won't even fire up! So once again, no heating or hot water for someone who is disabled and has a health condition that is made worse by cold conditions and stress! And during an extreme cold weather warning!). If you are thinking about getting one of these, don't! You would do better to making something similar from a tin can and garden hose and fart into it occasionally.

Called Graham on New Years Eve with Valiant boiler problem, first class response, noticed fault and rectified issue within 15 minutes.
Also carried out service and provided friendly and expert advice.
Would highly recommend Glowcare team
Thanks Graham

Boiler broke down, booked appointment for in 2 days time and took out the repair + 6 month cover policy. £428.
Impossible to get hold of a human till the day of the booking when I was told that the appointment would be cancelled as the policy was not setup properly. Despite me having an email confirmation of the appointment and the policy number and documentation for the cover.
Finally having battled through 10 mins of idiot AI chat bot assistant that I had to use as there was no option to speak to someone I spoke to someone who said they had manually sorted the policy.
BUT as our house is 100m down a path from the parking the engineer was unwilling to do the job and we had to cancel.
Wasted 2 days in the cold thinking that a confirmed appointment with my address and postcode meant that someone would visit us.
What the heck is going on - an engineer can't walk 100m? I offered to meet them with a trolley and load their tools into it and push it for them - still not willing to do it.
Pathetic wimp of an engineer and stupid company policy.

First class work from engineer Jamie.
Very professional, explained exactly what he was doing and completed the work in good time.