Goal Zero Opiniões 72

Recently learned the original Expansion Module was recalled. After contacting Goal Zero I quickly received all the replacement parts as well as a couple more items I needed to make it all fit together. GZ was incredibly helpful as always when I had questions. They stand behind their products and customer service is now very quick to respond unlike many other companies in this downsized economic world we live. Great to experience a company that still provides great customer service that results in GREAT customer satisfaction. Thanks

The 12 volt portal stopping working on our Yeti 1000 core after less than two years of service. Fortunately Goal Zero stood by their product and are replacing the unit and shipping us a new 1500 X to meet our camping needs. I’ve been extremely impressed with the return process and especially grateful for the incredible communication and efforts from Chayce, the Goal Zero Customer Service rep who handled our warranty case.

I contacted Yeti Goal Zero with a service question and was very surprised with the very quick and knowledgeable response from Michael. Excellent customer service and follow through with taking care of the situation. I am a Yeti I customer for life.

i read the product documentation and it offered to send an adapter for a different battery size. steban, the customer service rep, advised that the adapter was not in stock. however, he DID find one in the warehouse and arranged to send it to me. This is EXCELLENT customer service, above and beyond normal, and greatly exceeded my expectations. GREAT JOB STeban. thanks . barry

After experiencing an issue with my Yeti1500, I contacted customer service and had an excellent experience getting the issue resolved. I received quick detailed responses. I was very impressed with the communication and help I received.

Wil Definitely recommend Goal Zero. Had a small issue with a unit but Cas from goal zero support made the process smooth and easy to get my warranty replacement.

Awesome from start to finish Johnathon help me replace my altra 80 with no negative attitude.From start to finish he handled the return . And kept me updated to the finish when they received the broken unit back. Goal Zero needs to hire more people like Johnathon

I had a 6000X that stopped taking a charge through the High Power Port. I worked with Jonathan in support, first on the phone and later via email. It took a few weeks of back and forth, trying different solutions before we agreed the best thing to do was to replace the unit. Now I am whole again. I think the key here is to be patient and recognize that diagnosis and eventual replacement will take some time but that GoalZero support will stick with you until resolution.

Very helpful, informative and polite

Great products and customer service!

Jonathan's thoroughness and politeness throughout our call was what I will remember. My questions were fairly complex involving numerous products. Thank you Jonathan!

Worked with Jonathan and Ian for a short second, but both were extremely helpful on my issue. Top tier customer service and help, super thankful for what they both have done for me and my Yeti 1500x :)

We use multiple goal zero products and put them through a significant amount of heavy use. We have occasionally had issues with a product or another and have contacted goal zero. They have been very responsive and solved the various problems or issues very promptly. Their level of customer service is top-notch, which will keep us to continue using and buying their products.

Purchased a Pro 4000 open box back in February 2025. It's the keystone to the e-bike charging system along with 700 watts of solar. After a few moths it became a bit quirky shutting off output ports , reporting empty while charging etc.

I've worked with Goal Zero support and have to stay the previous experience was exceptional then.

This time Chayce got my open ticket and promptly got back with several steps for resetting the unit. His communications were clear and the reset processes worked as expected. it's really nice to work with a support person/team with excellent communication skills and solid knowledge of the product.

The Pro 4000 behaved afterwards, but during the resets it reported several OTA errors and later an Inverter Hard Fault. These I passed on to Chayce as an FYI not expecting them to be serious.

Chayce got back to me the next day explaining the depth of the OTA and Inverter problem and offering a replacement unit.

His detailed emails and proactive response deserves praise.

The Pro 4000 is the second Goal Zero device in my collection. A 1500x goes on car camping trips while the Pro 4000 stays home to keep the 'lights' on.

Other GZ support staff that have provided excellent service
Savannah Jack
Trent Sims
and the remarkable Mauricio Pardo

I had some issues with my Yeti Pro 4000 and I contacted Goal Zero support. Michael thought that possibly I needed a firmware update. He sent me an email with info about downloading the Goal Zero app on my phone and a video on how to update the firmware on the Yeti Pro 4000. I am not a tech person and Michael and Scott were able to talk me through the process with the video and email instructions. I learned a lot with there help! They were very patient with me through the whole process. The Yeti Pro 4000 is now working great! Thanks guy’s!

I contacted Goal Zero about a battery pack that broke, and today they are sending me a new one. Customer service rep Chayce was super easy to work with and responsive. I'm pretty sure the warranty had expired; thus, I wasn't sure if they would replace it. Really happy with how this was handled!

We had a battery issue that needed to be resolved. We were in SLC and wanted to take it directly to GZ to have them look at the issue. The guys at GoalZero treated us right. Many thanks!! Problem fully resolved!!!

We loved the 3000x enough to add a 6000x to our "family", but experienced some performance troubles along the way. Michael happened to answer the phone on one of the days I called. He took full ownership of the situation and turned what was becoming a disappointing experience into a impressive one! He consolidated the tickets from my previous requests, patiently helped troubleshoot, and when we couldn't resolve the problem remotely, sought solutions by elevating the conversation. He went above and beyond and ultimately resolved our issue while providing reassurance, follow-through, continual communication, professionalism, and empathy throughout. The battery and panels are awesome, but resolving the glitch cemented our loyalty. Thank you Michael for your initiative and care, and Goal Zero for empowering him to create a satisfying experience!

I have fully invested in a self sustaining backyard shed electrical system from Goal Zero, consisting of a Yeti 1000, 4 boulder 100 solar panels, 2 expansion tanks & a yeti link.
Everything worked just fine for years, then out of no-where the Yeti's battery just slowed down to a point of not charging and the unit became worthless. After many months of chatting with Goal Zero which was in a transition state of changing ownerships, I found my left unable to get a fix or replacement unit of a matching model.
I then researched further on the battery type, tried in vain to purchase replacement batteries and disabling the unit all to give up from its sealed encasement and ended up with a perfectly fine unit made un-usable from its battery dying.
Then Steban from goal zero noticed old cabling and connections to my system months later after submitting images and the company decided to to fix all my issues by sending me new hardware!!!. In any world this doesn't happen ever, and I'm fully glad to have made goal zero my company of choice for any off the beaten path energy system. I will buy a whole lot more from them in the future and recommend them fully to anyone looking for similar back up systems. Top notch company.