GoCustomized Opiniões 606

TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it fee... Ver mais

Classificada 5 em 5 estrelas

Visto il gran ritardo dell'ordine contattai il sito per avere notizie, invece con grandissima velocità arrivò la risposta che per rimediare all'accaduto ne avrebbero inviato un altro senza pagare nu... Ver mais

Classificada 1 em 5 estrelas

Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , sa... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Very disappointed with my cases, at first they were great and came out really nice but now my white case is now starting to turn a brown colour around the edges?! Also my black case is missing the ext... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios de moda

Escrito pela empresa

Custom phone and tablet cases. High quality print, Fast shipping, Your own photos, iPhone, Samsung, LG, iPad. Made in Amsterdam, shipped to your door


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

606 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Société a fuir absolument

Société a fuir absolument. Absence de serieux, de suivi.
Article non reçu. Commande le 14 novembre 2020 et depuis plus rien.
Service client inexistant a part pour dire qu’il faut patienter.

En complément suite à la réponse, j’ai répondu à deux nombreuses reprises vous demandant le remboursement et rien aucune réponse ensuite.

7 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Bonjour Romain,

Merci pour vos commentaires.
Si vous n'avez toujours pas reçu votre commande, veuillez répondre au dernier courriel que vous avez reçu de notre part. Si la méthode d'expédition choisie est la méthode standard sans suivi, veuillez nous accorder un peu plus de temps car le transport est actuellement très chargé.

Nous vous remercions de votre compréhension.

María
Support Team

Classificada 5 em 5 estrelas

I ordered 2 personalised phone cases as…

I ordered 2 personalised phone cases as gifts. They are perfect. Brilliant picture quality. Easy to order and fast delivery. My daughter and my friend will love them. Definitely recommend and will be ordering again.

5 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Ipad cover with no back, why???

I purchased a personalised ipad cover, however there is no back to the product, and no where to buy the back, this was misleading, worst still I found the company impossible to get hold of, it was very expensive and seems bizarre that they sell ipad covers without the back. I have tried on Amazon to buy the back, but had to buy a complete new one and will have to hopefully dismantle it and add the customised cover to the new one

4 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Jane,

Thank you for your feedback.
The back cover can be added to the order as a supplement. If you would like to receive it please contact us by using the option "not yet a customer" in our help center. Our support team will send a back case free of charge so that you can use it together with the Smart Cover.

Sorry for the inconveniences!

María
Support Team

Classificada 4 em 5 estrelas

This is the 3rd personalised case I…

This is the 3rd personalised case I have purchased - very happy with the final product. Only negative - I ordered the item on the 14th Nov and was advised that the order would be dispatched 8th Dec for delivery around the 10th if I opted for faster shipping costs, otherwise the item would be delivered just before Christmas. I decided to pay the extra for delivery - I received the item a week later! I would have paid the lesser delivery cost had I known it would have been dispatched earlier, not as stated - slightly misleading.

3 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Top marks for quality & customer…

Top marks for quality & customer service from Go Customized .
I ordered a wallet type cover for my phone & when it arrived there was a small opening in the case to allow
This really spoiled the look of the photo of my son which I had on the cover. I wrote back to explain & was immediately issued an apology & a full credit to order another case which I now have & am extremely pleased with. Several people have commented on my phone case. I highly recommend this company & will certainly use them again myself.

3 de dezembro de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

What arrived was not my proof design

What arrived was not my proof design, I specifically wanted a transparent background but my design had an outer layer, which wasn't in the proof, and didn't look good. other than that, the website, service is good.

3 de dezembro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

Not fit for purpose and cheaply executed

Ordered a customised iPad cover.
I won't be using it, and due to their 'No Return of Customised Items' policy it will go straight in the waste bin. I would send them an email, but all their emails come from 'no-reply@...'
The colour reproduction is dull. Not ideal but could live with that.
More important; the magnets they use on the spine to attach to the iPad are weak. The cover falls off if I try to use it as a folding iPad stand (which is what it is designed for after all). Wouldn't trust this thing to stay on and protect my iPad. All in all a good idea, but cheaply executed.

19 de novembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Jeff,

Thank you for your message,
We're sorry to hear the quality of the Smart Cover is not as expected. Return policy does not apply when it comes to a faulty item, and therefore we would like to check it with you and make sure you have a perfect quality item to protect your iPad.
We can also offer you a back case that works perfectly with the Smart Cover so you can have all-around protection.

Please submit a request using the contact form on this link: https://www.gocustomized.co.uk/help/contactforms

Thank you!

María
Support Team

Classificada 5 em 5 estrelas

great experience

Very easy service to use and customise. When i had a problem, the staff was very friendly and quick to respond and sort out.

25 de outubro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

Hello there,

Hello there,

I am trying to get in contact with someone regarding my order however the email I provided was wrong. Please can someone reply to this to help me locate my order

23 de outubro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Marina,

Thank you for your message. You can contact us using the contactform in the helpcenter, here's the link: https://www.gocustomized.co.uk/help/contactforms
Our support team will help you right away!

Have a nice day!

María
Support Team

Classificada 1 em 5 estrelas

AVOID THIS COMPANY

AVOID THIS COMPANY
THEY DON’T RESPOND TO MESSAGES ON MESSENGER
THEY DONT MONITOR THE EMAIL ADDRESS AND WILL NOT SHED ANY LIGHT ON WHERE MY ORDER IS FROM AUGUST
IVE ASKED FOR PROOF OF POSTAGE, IT REPRINTING OR A FULL REFUND!!!

I’ve been waiting 2 weeks for a reply!!!

DISGRACE

They ensure you have no real way of contacting them.

AVOID AVOID AVOID

16 de outubro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Vaneessa,

Thank you for your message.

We're sorry to hear your order has not arrived. We provide with a reply within 2 hours for all the requests coming from the helpcenter. You can log in and use the contact form and our support team will gladly assist you: https://www.gocustomized.co.uk/help/contactforms

Best regards,

María
Support Team

Classificada 5 em 5 estrelas

Excellent x 2

Ordered two hard cases with personalized graphics (iPhone SE). Both were excellent in general quality and printing.

5 de outubro de 2020
Opinião espontânea

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