GoCustomized Opiniões 606

TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it fee... Ver mais

Classificada 5 em 5 estrelas

Visto il gran ritardo dell'ordine contattai il sito per avere notizie, invece con grandissima velocità arrivò la risposta che per rimediare all'accaduto ne avrebbero inviato un altro senza pagare nu... Ver mais

Classificada 1 em 5 estrelas

Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , sa... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Very disappointed with my cases, at first they were great and came out really nice but now my white case is now starting to turn a brown colour around the edges?! Also my black case is missing the ext... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios de moda

Escrito pela empresa

Custom phone and tablet cases. High quality print, Fast shipping, Your own photos, iPhone, Samsung, LG, iPad. Made in Amsterdam, shipped to your door


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

606 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Designing My Phone Cases Was Easy And Quick!

Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it feels snug and protected, with all buttons easily accessible and usable with no issues. I was also thrilled that my slightly older mobile model was a choice to customize for ~ several other sites only had the very latest versions as possibilities. I'm a very happy customer indeed!

1 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I never got the product I ordered and…

I never got the product I ordered and paid for. It was sent "no tracking" USPS. "Order CC4429 confirmed" April 3, 2025

3 de abril de 2025
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi KD, we're very sorry to hear that you still haven't received your order. We always send a replacement free of charge when a package doesn’t arrive. Please reach out to us via www.MyPersonalisedCase.co.uk/help/contactforms so we can fix this for you right away.

Classificada 5 em 5 estrelas

Would 100% Order Again

I read a couple mixed reviews regarding shipping pre order, from order to delivery it took 10 days, and looks great.

Better quality than expected

18 de janeiro de 2025
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Thanks for your feedback! If there is anything we can help you with, please let us know. 😊

Classificada 5 em 5 estrelas

Excellent experience.

Excellent experience.

Perfectly clear printing of photos, making a really nice, uniq phone cover.

The only issue was that the delivery company temporary lost the item - but GoCustomized sent replacements without any question - (the original items were then found by the courier)

10/10 - we will definitely use them again!

18 de janeiro de 2025
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Thanks for your feedback! If there is anything we can help you with, please let us know. 😊

Classificada 1 em 5 estrelas

WARNING ‼️ WARNING ⚠️ Do not order…

WARNING ‼️ WARNING ⚠️ Do not order because you will not receive a delivery. You you lose your money! 💵

5 de janeiro de 2025
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

We’re sorry to hear about your experience. Please contact us at gocustomized.co.uk/help/contactforms so we can assist you in resolving this issue. We’re here to help and will ensure a solution is found.

Classificada 1 em 5 estrelas

Pessimi. Sconsigliato.

Pessimi, sconsiglio di ordinare da loro. Ho ordinato in data 8 Dicembre una cover, pagando le spese massime per la spedizione rapida. Ad oggi, Gennaio 2025, nonostante le loro scuse, la cover risulta essere ancora a Enschede. Evitateli.

1 de janeiro de 2025
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Ci scusiamo sinceramente per la sua esperienza negativa. Comprendiamo la frustrazione legata ai ritardi di spedizione e al servizio ricevuto. La soddisfazione dei nostri clienti è molto importante per noi e ci impegniamo a migliorare continuamente. La invitiamo a contattare il nostro supporto per trovare una soluzione adeguata. Grazie per averci fornito il vostro feedback.

Classificada 1 em 5 estrelas

Ordered almost a month ago and product never came & never heard back from them

Order a customized product almost a month ago and it never came. No tracking information was provided to me upon purchase so no way of seeing if it was delivered or lost in transit. Emailed a week ago and also messaged them on the “shop” app and never received a response or any acknowledgement of receipt. Product was a Christmas gift and as far as I know my money is good as gone. Do not purchase from them. THIS IS A SCAM DO NOT PURCHASE. They responded to save face and ask “you should reach out to our contact page,” when if they READ MY REVIEW I STATED I ALREADY DID STARTING ON DECEMBER 20th AND THEY WILL NOT RESPOND. I’ve made several attempts to communicate with them, but have not had one response since they took my money. Save your money and buy elsewhere.

6 de dezembro de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

We sincerely apologize for your experience. It is never our intention to cause frustration, and we deeply regret the inconvenience caused by the delay and lack of communication. Please contact us at https://www.gocustomized.com/pages/contact so we can assist you in resolving this issue promptly. Your feedback is crucial, and we are taking steps to improve our processes.

Classificada 5 em 5 estrelas

I have had many compliments on my customized case

I ordered my cell phone case in February and it arrived it less than two weeks later. I designed it using an image of one of my original paintings. It looks great and I've had many compliments on it. Other artists have asked where I got it so am happy to have shared your website with them.

13 de março de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Thank you so much for your kind words! We're thrilled you love your case and that it's getting such wonderful compliments. 😊 We hope it continues to showcase your amazing artwork beautifully!

Classificada 1 em 5 estrelas

The template is wrong this time for the…

The template is wrong this time for the 16 Pro. I have sent them an email but super disappointed based on what I have ordered in the past. Ordered 3 cases and all of them are not what I saw on the screen.

5 de novembro de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Het spijt ons te horen dat de template dit keer niet goed heeft uitgepakt voor de 16 Pro-hoesjes. Dit is zeker niet onze standaard. Neem alsjeblieft contact met ons op via onze website, zodat we dit voor je kunnen oplossen en zorgen voor een geschikte oplossing.

Classificada 2 em 5 estrelas

Template for iPhone 16pro wallet case is not accurate

The custom photo I uploaded for on their template, completely covering it, but whe I got the case, there was white showing all around the edges of the photo instead of it bleeding off the edges as I expected it to. The template is obviously not right or somehow my photo got moved before printing. Company has not responded to my request for an explanation for the bad printing of my phone case.

10 de outubro de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

We’re sorry to hear the printing didn’t turn out as expected. Please reach out to our team with your order number so we can resolve this for you. You can contact us directly at [store URL]/help/contactforms. We aim to ensure you're fully satisfied with your case.

Classificada 5 em 5 estrelas

Great product as always

Great product as always, 5th case be bought from this company. Wouldn’t go anywhere else

25 de agosto de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Thank you for your continued trust in us, Mrs. Natalie Foley! We're thrilled to hear that you love our products and that you've returned for your 5th case. We look forward to serving you again in the future!

Classificada 3 em 5 estrelas

Easy to download a picture for a phone…

Easy to download a picture for a phone cover but they don't prove a tracking number or update. Email says it's on its way on 6/27/2024. It is evening hours of 7/11/2024 and nothing yet. It would be nice to be notified or have a tracking number

11 de julho de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

We apologize for the delay and lack of tracking information, Kevin. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can provide an update on your order and ensure it reaches you promptly.

Classificada 1 em 5 estrelas

Pagas un servicio defectuoso

De las cuatro veces que lo he utilizado, dos han funcionado bien. La tercera salió gris la imagen en la carcasa personalizable y me devolvieron el importe. La última vez ha sido una vergüenza: llevaba la carcasa una imagen y un nombre; el nombre no se ve bien completo por qué se sale de la carcasa ( ellos dicen que no he dejado margen con el borde, pero si se abre el proyecto se ve claramente que hay bastante margen); me han devuelto la 1/2 del importe, pero ya les dije que me repitiesen el encargo correctamente porque ¿para que quiero una carcasa mal hecha? No he tenido ya contestación. También pedimos un protector de pantalla y lo que nos enviaron es más pequeño.
No volveré a encargarles nada más.
Cada vez trabajan peor.

19 de julho de 2023
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Lamentamos mucho los problemas que ha experimentado con sus pedidos. Para resolver esta situación y asegurarnos de que reciba productos de calidad, por favor contáctenos a través de https://www.micarcasapersonalizada.es/help/contactforms. Queremos solucionar este problema y mejorar su experiencia con nuestro servicio.

Classificada 5 em 5 estrelas

Cover fantastica

Cover fantastica, ho ordinato con la spedizione Express e mi sono trovato molto bene!

8 de julho de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Grazie per la tua recensione positiva! Siamo felici che tu sia soddisfatto della tua cover e della spedizione Express. Speriamo di rivederti presto!

Classificada 2 em 5 estrelas

Slechte kwaliteit

Slechte kwaliteit

18 de junho de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Het spijt ons te horen dat de kwaliteit niet naar verwachting is. Neem alstublieft contact met ons op via https://www.hoesjemaken.nl/help/contactforms zodat we dit probleem kunnen oplossen en een oplossing kunnen bieden.

Classificada 5 em 5 estrelas

GoCustomized makes it so easy to create…

GoCustomized makes it so easy to create a unique case. I wish there were even more font options, but overall I'm very satisfied with my purchase.

7 de maio de 2024
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!

Classificada 5 em 5 estrelas

The custom case I ordered exceeded my…

The custom case I ordered exceeded my expectations! GoCustomized's customer service was also really helpful when I had a question.

9 de maio de 2024
logótipo da GoCustomized

Resposta da GoCustomized

Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!

Classificada 5 em 5 estrelas

I've ordered several custom cases from…

I've ordered several custom cases from GoCustomized as gifts. The quality has been consistently great, though I'd love to see a few more case color options.

7 de maio de 2024
logótipo da GoCustomized

Resposta da GoCustomized

Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!

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