GoGet CarShare Opiniões 

This is a simple way to get about , easy to join, easy to rent , easy to see what the cost is . Very simple

GoGet’s sign up process is a joke, except it is not funny.

Their biometric verification incorrectly rejected my identity, automatically blacklisting my email address in the process, customer support confirmed there is no way to manually verify who I am. The only solution is to create a new email address and sign up each time biometrics fails as my email address is now 'problematic'. There is no guarantee of success, and no alternative process.

Imagine needing to create endless email accounts just to access a car sharing service because their software made a mistake with no course for rectification, no guarantee that it won't keep repeating it, or that there is an outcome at the end of the process.

I offered to go a physical location to verify my identity and was told this was not possible as they have no physical locations, ultimately I received the following email.

'
Thank you for your application to join GoGet.

Unfortunately at this time, your application has been rejected.

The information you provided us in your application didn't meet our requirements.

We’re sorry we couldn’t be of service and we wish you the best in finding an alternative method of transport.

'

No clarification of what information didn't meet requirements (phone call identified biometrics), no offer of support to rectify the error, no resolution except 'keep creating emails and trying to apply'. My drivers license looks like me, and I would still be applying with the same face and the same drivers license, so what is expected to change if I create endless accounts and repeat the same process?

Terrible customer service that works in absolutes for a not so absolute car rental service in return. If I'm forced to park my rented car outside it's pod because another car is parked there instead, tell me why is it that I have to cop the fine? So stupid that a car share company that works with the council on getting car share spots, can't work with the same council to fine the right vehicle. Please make it make sense.

I tried to sign up for an account so that I can use a van for a photoshoot. It turns out that their verification system is faulty because I wasn't receiving thir verification SMSs. I called (twice) to get this resolved and their customer service was so confused, they kept repeating the same instruction. When I politely pointed out I couldn't give that information because I wasn't logged in, I was put on yet another hold while the team figured things out.
In the end I told them to just delete my account and all my information (who knows if that'll happen but at least I know I won't be receiving their messages!)
I'll find another rental option that's not a nightmare from the very beginning!

STAY AWAY DODGIEST CAR RENTAL COMPANY EVER!
I booked a go get as I had my car sent to get fixed so I needed it to get to work, firstly the car wasn't parked where it was meant to be I called them was on hold for 20min had to wait another 20min for the car to get dropped off by the previous customer. Secondly The car was left a mess rubbish everywhere and dirt all over the car like it had been used for 4 wheel driving. I was already 40min late for work so I had to just bare it and go. Once I had gotten to work I had a co worker notify me that one of the number plates were missing off the car I hadn't realised as I was already late for work seeing as I had to wait for the vehicle, luckily i hadn't driven past any police officers as it would not have looked good at all. Complained to customer service i called them multiple times for a follow up but I am still waiting. Very unprofessional the company does not inspect the cars, you can barely catch them on the phone. Worst experience ever!

Plenty of instructions as to how Goget worked which helped me to feel comfortable in how I was going to use the car, system etc.

Getting the smart card from the vehicle was easy and the person who assisted me in the process was great.

Booking the car was super easy and altering it was simple.

I’m not a member but after my recent experience with a friend trying to help me move some items using a van I will never sign up. We booked a week out they cancelled 3 times but had already taken payments out for each booking.

They made a false advertising claim of a new customer signup credit which she couldn’t activate. They allow back to back booking times and then allowed the booking before ours extend into our booked time with no notification. We arrived ahead of time to find no van and had to call them to find this out.
They use offshore call centre who just read a script of platitudes without any competency to assist us to find a solution to problems they caused. Offered an insulting $35 compensation for completely stuffing us around.
They had poor English comprehension skills and I had to ask questions again and again before I actually got an answer to the question instead of some scripted response.

We never got the van in the end and my friend cancelled her membership and is going to ACCC about the false advertising claim for new customer’s credit. I am going to make a complaint to my building management that we should break ties and find an alternative for our building complex car hire.

Just an awful business with poor customer service.

Easy booking. Lots of cars available within walking distance. Petrol costs covered and card in the car for easy transaction.

The car wasn’t parked in the designated spot, not even remotely close, which meant it took me an extra 30 minutes to locate it. I requested that this time be added to my booking, however I was instead charged both for the extension and from the original start time.
the car is also broken with the driver door rubber seal missing creating loud noises while driving.

What a joke
First car battery died
Had to carry heavy luggage up and down hills with terrible left knee pain to get to replacement.

Was late for training tring to find replacement vehicle

Got in to a find ntak below 1/4 nearly empty making me later again.

Took photos, and sent re petrol They are quick to take money out, still not relace your costs. No map navigation

First and only use huge dissapointment
If i could score 0 i would

Go Get is the worst company I have ever dealt with. I hired a car tonight from Logan IKEA, and the car had been broken into. Go Get booked me another car, and I had to travel half an hour to another location.

I collected the car and drove for about 20 minutes before stopping it, only for the car not to start. I was told I would potentially have to wait 2 hours (it was 8 p.m. at the time, and I am a female alone waiting by myself behind shops). When the mechanic came out and said there was a fault with the car, he doubted that it would start again, but Go Get assured me it would. Sure enough, I put fuel in the car, tried to start it, and it still would not start.

Go Get is a scam company that does not carry out quality checks on their vehicles. AVOID THIS COMPANY!

Today, my booked car has a flat battery. And you wouldn't believe the poor customer service (although maybe you would reading some of the other reviews). Let's see how their "investigation" goes. I'm waiting for a full refund.

Pretty frustrating experience with GoGet over the last couple of weeks.

My account kept getting suspended on and off with no explanation, and I had to call customer service around five times just to get it temporarily sorted each time. Every time I was told it was fixed, it would happen again soon after.

Now my account has been fully deactivated right after a booking, again without any reason given. On top of that, I can’t even see my booking or charges anymore, and it looks like I may have been double charged for the same trip.

When I called support again, I was told they couldn’t do anything because the account is deactivated and to email instead. That email was supposedly to “sort it out”, but honestly it’s just added more frustration and still no clear explanation or resolution.

Overall, not a great experience and pretty disappointing as a customer. I´m still waiting for a resolution, but this experience has been so poor that regardless of the outcome I am not using this service again.

Used to be great but the quality of the cars and the customer service is dropping

NEVER AGAIN. First time user. The car was great. The concept is great The booking process is fairly simple, as is the pickup. But there’s no way I would use this service again - the pricing is not transparent in any way. I do my research to try and make sure this kind of thing doesn’t happen to me. I used a voucher code that was supposed to remove 10% of the cost and there is no evidence of that being applied in the charge. This is how my 2.5 hour hire cost $50.

2.5 Hours × $13.30 =$33.25
19km × $0.50 = $9.50
‘Damage Cover’ $2.50/hour capped at $25.00/day = $6.25

Worst customer service ever. I found the interaction unhelpful and unprofessional. The conversation was then abruptly ended by the agent without resolution.

Let me tell you about my first experience of hiring a car with Go Get. I booked a car for 24hrs and arrived a few mins after the booking time. I needed the car to use while mine was in for a major service. When I arrived, I could not access the car. The card reader was no longer on the windscreen. It had fallen off and was sitting on the dashboard and would not read my card. When I rang the help number I was connected to an overseas call center. The lady had a strong accent and was extremely hard to understand. Eventually, after asking 7 questions to establish my identity (surely just a booking number and phone details would be sufficient) I understood she was going to try to unlock the car remotely
After several minutes the car’s horn starts blaring. Vey loud and very annoying. People in the street were glaring and seemed as annoyed as I was. After several minutes of this she called me. She said the alarm was sounding because she tried to unlock it remotely – brilliant.
When she eventually said she could not unlock the car, she said I will direct you to another car that’s available about 500m away. It’s at the “Chemist Warehouse” she said. I will send the address and details via email. So I have to try to read my email on the phone in broad daylight on the street. This is not as easy as it sounds. I drove around the corner and up the street to Chemist Warehouse. No sign of the car. I had to check the address and eventually found it some 300-400 meters away and across the road.
I could access this car and from there the process proceeded smoothly. However, I was 15 mins late for my service booking and missed my place in the que. My service took much longer to complete as a result.
For all this hassle, frustration and inconvenience I was given a $10 credit on my account (not cash mind you). The whole process was a complete disaster. The help person was only slightly helpful and the whole thing has left me with a horrible taste in my mouth. Mind you I have a very interesting story to tell all my friends and relatives about how useless this company is. That is unless you can offer some decent compensation with actual value.
Your marketing material sprouts how wonderful it all is. Why own a car when you can go get? Try them and you’ll see why. I leave this with you and await anxiously for your reply.

The tech is THE WORST. It has been for years. I have to call to book. Online or app cant make a booking.
reset a password - Forget it, the links never work

Go Get is great for someone like me who rarely needs a car or a van, but can drive. I have hired a van to move house a few times and you can either pay by the hour or by the day. If you think that you need the vehicle for more than four hours, then by the day is a better option, especially because things often take longer than you think. I'm hiring a van to move house this week and it will cost me $130. I think if you are moving house it would be worth hiring a van even if you have a car because it makes moving large things such as beds and shelves and desks, so much easier, and also you can do it all in one trip, rather than several trips. If you need to move a whole house and have fridges and washing machines and couches etc, then perhaps then you would need a truck or hire removalists to do it for you, but for my needs, just a van is perfect 👌

They won't refund me the money I spent on fuel, even when I provided samples of my DNA. They assume You are a thief and you are trying to scam them. I will take them to court, I will win and I will share the details here so everyone can do the same.