GoGet CarShare Opiniões 

Pros: Cars are okay and of course it's convenient to have them nearby.

Cons: If you're a minute late returning, you effectively have to pay for an additional two hours, even if no one is booked after you. Many cars damaged, bumpers falling off, interiors dirty, etc. They have no internal process for handling complaints. Someone has repeatedly caused issues for local users and they their customer service has taken zero action over the past few months of this reoccurring issue. Their new app absolutely sucks, enough said.

Very disappointing experience.

I rented a van for one hour and the process was unnecessarily complicated from start to finish. The previous driver returned the vehicle before my booking, left it with an empty tank, and was extremely rude when I approached her about it.

The van had numerous existing damages that needed to be reported. I was required to call a number to log them and review a handwritten damage sheet that was very difficult to understand. For a short one-hour booking, this was excessive and time-consuming.

I was also expected to refill the petrol myself. The company provides a fuel card, but it can only be used at Caltex or BP, and there were no nearby stations from those brands. Being on an empty tank made the situation even more stressful.

The system places the burden on the next customer to resolve issues created by the previous one. From pick-up to return, the experience was poorly managed. I will not be using this service again.

The mobile app was pretty easy to use and had all the information that I needed.
I was able to locate the car and tap on (unlock) without any issues. Car was neat and tidy inside and the key was exactly where it needed to be.
Finishing the journey was also a breeze. Just parked it back in the allocated bar and tap off to re-lock. Overall the convenience and price trumps Uber or any other ride share. Would use it again for sure.

Living in inner west Sydney I no longer need to own a car. Public transport and my motorcycle get me around easily. When I need a car (social, shopping, hauling stuff around, etc) GoGet is the solution. I can use a cheapie, or something classy for a date, or even a van. Yes, it is more expensive on a "per use" basis. But I don't have the cost of a car sitting being unused almost all the time. I also don't have to clean, service, maintain, or house it. I rent my apartment car space which effectively reduces the cost of GoGet use. It's a great solution.

Remember that GoGet is for short rental. For long trips it is very uneconomical because of the charge per kilometre. Most traditional rental companies have unlimited distance options. So for country trips I do the traditional car rental thing. Traditional car rental and GoGet are different services for different purposes. So for day-to-day needs go get a GoGet.

First time hiring a car in Australia and it was not great.

I never received any email explaining how to access the key, no guidebook, nothing. Eventually, after digging and digging, I discovered I had to pick up a smartcard near where the car was parked.

I picked up the car and everything seemed fine initially. However, halfway into my journey the car started making a freakish alarm noise that would not turn off.

We eventually figured out the alarm was because there was an issue with the smartcard and it had become “invalid,” so it was like a very loud alarm going off on the highway - not great and honestly quite stressful.

I also found the aircon was leaking and the front passenger footwell was completely wet and stinky.

I arrived at my destination but decided to come straight back because the car was just not right.

Customer service was also terrible.

Would avoid.

The car matched the price we paid. No issues with the FOB to unlock and lock the car. Easy to refuel. We’d be happy to use it again.

EDIT--- As of 25/02, Go Get has finally responded to my email sent 13/02 requesting a refund for my trip in which I was stuck with a dead car waiting for roadside assistance for 4 hours and was still charged for the rental time and multiple fees. Two emails and two reviews later.

The refund is less than it should be. I am also out of pocket for the parking lot charges where I was stranded.

Will now be switching to a different carshare service.

—————

Have been using Go Get for over a year now and never had an issue until my most recent trip. I booked a Go Get for two hours, just to pick a friend up from the airport. I drove to the airport in under 40 mins and parked in the free waiting area about 10 mins from the airport. When I went to turn the car back on, nothing turned on. I called Go Get and they said they would send roadside assistance with a MAX ETA of two hours, which was already inconvenient given my friend was waiting for me to pick them up. Two hours went by and I called Go Get again; they said that it would be ANOTHER two hours for the roadside assistance. I asked if I could just leave the Go Get and one of their team could pick it up, but they said they would charge a $200+ fee for me leaving the vehicle. The agent I spoke to showed little sympathy and rudely confirmed my only options were to keep waiting the 4 hours or pay $200+ for the recovery fee. It's also important to note that the parking lot I was stuck in had no bathrooms, food, or charging stations so I had no way of charging my phone for RACV to contact me, which I told them multiple times. I ended up having to ask strangers to charge my phone in their car. When I spoke to RACV they said that Go Get had submitted two requests for my booking, no one contacted me about the first one, so I suspect Go Get gave them the wrong phone number, even though it was the one on my account and the one I called from. When RACV arrived, they had to replace the battery entirely.

I was charged for the additional time I had the vehicle, in which I was stuck with no options, as well as the parking at the airport waiting area as I exceeded the free 60 minutes. I emailed Go Get about having the charges for the rental refunded and I am still waiting on a response.

I understand these things happen and it's not the fault of customer service if the car battery dies during a rental, but the lack of follow-up and sympathy really put me off using them again.

Terrible phone service, they tried to charge me penalties with no proof of wrong doing. After calling the customer service they hanged up the phone.

I rent a van to move to a new place. I had a great experience with Goget. As they have a lot of pick up points.

Super easy to hire a van big enough to transport an entire kitchen. Really reasonably priced, easy to use, big fan!

This company is incompetent. I wasted 3 hours being stuck with a broken-down car, and I was asked to wait 3 hours for the towing company to arrive. Furthermore, in the same week, they overcharged me by half a day, and when I called to rectify the issue for the second time, their system failed to register that I had extended the booking for an extra 24 hours, despite the extra charge being recorded in my bank statement.

Something as simple as changing my mobile number over the phone takes 1-5 business days. Guess what, it's business day 6, and my number is still not updated.

They are legit but unreliable. Only use their services as a last resort (and have a backup plan). And yes, I'm aware that the last statement is logically impossible.

Difficult as they have a monopoly..be very careful. I was fined for returning a car with low fuel after driving only 6km - a distance that could not reasonably cause the tank to drop below 1/4. GoGet refused to consider mileage or basic logic and relied entirely on a missing 'start photo' to blame the wrong member. Dispute handling was rigid, unfair and unsatisfactory. This appears consistent with issues raised in many other reviews.

EDIT - genuinely bizarre customer service that is just so bad. No response from hello@goget as instructed by jamella

Outrageous, dishonest and exploitative conduct. Following damage to the original vehicle, I was moved to a different car without being told it was more expensive. GoGet then helped itself to additional money from my account without any disclosure or authorisation. This is not poor service, it is a deliberate failure to disclose pricing information and a textbook example of misleading and deceptive conduct. Increasing charges after the fact is legally questionable, and shows complete contempt for basic consumer protection obligations. The lack of transparency suggests a business model reliant on trapping customers rather than dealing honestly. I have been attempting to resolve amicably via email however they will not respond. I would strongly warn others to avoid this company.

If I could leave a zero star review I would. I had an issue and emailed the team. I hadn’t heard back after 2 days so I called the help line. I was told they would escalate my issue and call me back. They never called me back. A further 3 days later I finally got a response to me email informing me they would escalate my issue. I never heard back and still haven’t. I sent formal complaint via their website this took a further 3 days to get a response and they asked me for information I had already supplied. I gave them this information and mentioned I was extremely frustrated with their responses and how slow it had been. I then received a response to this where they did not acknowledge my complaint and addressed me by the completely wrong name. Wouldn’t trust them to help you if you got caught in a bind with response times like that and a complaints team that couldn’t care less….

It all worked as it should , simple and timely. Couldn’t ask for more

The van was in excellent condition, very easy to locate, and the whole process was smooth. Extending the booking time was quick and simple, which made everything even more convenient. I’d definitely use GoGet again.

Dear team
On 15th September 2025 I booked a car in Newtown and after I kept the car back I got a charge of 90 dollars because I left the keys in the ignition. Never in my life I have ever done that. I have told the team to prove it and they never got back to me. I know it's been a long time but I still haven't got a proper answer. I want to know how do you guys can prove that I kept the keys in the ignition and not any other problem with the vehicle.

Please look into this and let me know.

Regards,
Neelabjo Pal

They expect you to work for them for free when their tech fails. Extremely frustrated with the recent service. The fuel card in my pod failed, meaning I had to spend 1.5 hours of my own time troubleshooting, calling support, and paying out of pocket just to get the car moving. GoGet’s idea of 'compensation' was to give me a 1.5-hour extension, which sounds nice until you realise that time was entirely used up fixing their fuel card issue. I essentially paid GoGet for the privilege of acting as their unpaid fleet maintenance person. Support (Klein) has been evasive about a pro-rata refund, hiding behind 'policy' instead of acknowledging that I lost 1.5 hrs of my life working for Goget for free. Not the premium experience they advertise. Since Uber Carshare closed down, it feels like GoGet has stopped caring about member satisfaction. They have a market monopoly and it shows in their 'support', keeping your money even when their own equipment fails. They care more about their profit than members satisfaction.

Super easy to join, choose and pick up a car.
There were a lot of van options available to choose from. Rates were reasonable and there were no hidden charges. Will definitely rent again if I need a van or a car again.

My first hire, booked for 2 hours.
Total time used, 1hour &57 minutes.
Booked for 2hours:12amtill 2am.
Picked car up at 1217am returned to pod at 214am.
Charged over $90. $43 was for the 2 hour hire including k/s. $47 for the 14 minutes after the 2am at the servo.
I cancelled my account.
I'd rather walk.
Happy travels.