GoGet CarShare Opiniões 

Agree with others here that the sign up is a huge complicated headache. We booked the car a week in advance, go to pick it up on the day and it's not there. It's not on any of the side streets. Customer service also couldn't find the car so they transferred the booking to another car (except it doesn't look like they did - I see another more expensive charge show up on my account). We walk 15 min in the sweltering heat and find no second car. Walked the whole street and more and still nothing. Called again and they can't find that one either. Cannot make this crap up! They want to transfer us to a third car but by now we're an hour and a half late so ask for a refund. I'm curious to see if both bookings get refunded and now I'm worried given the other reviews that I'll cop some parking fine for a car I never got to use. Definitely some scam going on.

Impossible to communicate with their offshore staff who in keeping with the great Aussie offshore tradition just relentlessly quote procedure and give platitudes rather than listening or digesting the issue.

As others on this site, goget just periodically steal money from my bank accounts, including the infamous $90 flat battery fee.

Advised that I have used goget for 5+years and never left a key in the ignition, was asked to 'prove' that I didn't, I asked them to prove that I did, they said they'd get back to me but a year later I'm still waiting.

Staff are rude, dismissive and impossible to communicate with

I needed transport for an upcoming appointment at a mechanical workshop. I became a member of GoGet and made a booking for a car. I received many email instructions as to what I need to do. After walking to the designated location no car in sight. I received a message to say my booking was cancelled just as I arrived. With this happening on my 1st booking I lost confidence in using GoGet and attempted to end my membership. GoGet will not allow me to end membership before 27/11/26.
I would much happier if GoGet ended my membership and deleted all my confidential details from there records

The concept and day to day use of the cars in practice is ok.

The communications and systems in this company are diabolical . I have had numerous dealings where I have been wrongly fined , had it all sorted and an apology only for literally an hour later the same fine being applied starting a very unwanted time wasting, frustrating process all over again . To quote Shakespeare “ there is something very rotten in the state of GoGet” this company has something very wrong at its core in my opinion and it also charges too much for the service as it has an unfair monopoly. I hope NSW fair trading are looking into them.

If I could give a minus 10 star review I would. They are a criminal organisation, avoid at all costs.
I was sent a parking fine, issued to the van I hired, three days after my booking.
I successfully proved to Whitehorse City Council that I was not in control or possession of the vehicle at the time of the offence.
Yet GoGet debits a $25 handling fee without my consent and then tries to debit the $198 parking fine.
Thankfully I was able to prevent them illegally taking that money from my account... but today I receive a threatening email from a debt collection company stating if I don't pay up, my credit rating could be affected.
I stopped trying to contact GoGet months ago, as they either have AI or someone in the Philippines respond. Sham company.

I went to pay an outstanding invoice from earlier today and found that GoGet has charged me 'additional fees' in retrospect without explanation.
This is not toll fees because I hadn't used a toll road, and if it was toll charges this would be itemised on the invoice.
How is a person with initials AA able to just make up random charges and invoice??
I have had some doozies with GoGet especially in the last 18 months or so. Prior to that, I honestly couldn't fault GoGet. I don't what happened that has contributed to the MASSIVE DECLINE in this company, but they should definitely be investigated by authorities. I have already reported them to Fair Trading twice.

GoGet is promoted as a safe, reliable, government-supported alternative to owning a car. But this experience honestly made me lose confidence in ride-share services altogether. It has me thinking that owning my own vehicle might be safer than relying on a service that provides poorly maintained cars, gives misleading information, and charges full price when things go wrong.

Submitted ACCC:
- consumer rinquire accc-psa-enquiry:68111
- unsafe product accc-psa-enquiry:68111

You submit too! Lets clean this overseas trojan horses from our community streets

Cancelled my membership, two months later they charge me for another year. On repeated phone calls they say the charge doesn't show in their system (well, it shows on my credit card statement — why have they kept my details), so please send a screenshot of the transaction. I do that, several times. Still nothing. The tell you they will call you back, and email you back, and don't. Still waiting for the refund, although have seemingly been ghosted. Oh, and to make a complaint about the team at the admin@ email address, I'm told to send an email to that very address. Doesn't make one hopeful that this isn't an intentional scam.

Easy access to vehicle (via app for booking AND location of pod), reasonable costs in terms of rental and insurance, ability to amend booking as needed including cancelling if required, cheaper than using alternatives (ride-sharing services, for example).

easy to use, easy pick up drop off. simply manage from the app. extended via the app and had no issues. fuel was included but i had to fill up using the card. again super seamless easy process

We returned our GoGet car to the same location where we picked it up, only to be fined unexpectedly. The app failed to indicate clearly that we needed to return the car to a different spot. Additionally, when attempting to check available parking spots, the app failed to load properly. We tried to dispute the fine and explain what happened, but customer service was completely useless and didn't understand anything about how the app works. Terrible experience and awful app.

This was my first time using GoGet, and the process was straightforward. When I encountered an issue with the payment, their customer service was incredibly responsive and helpful. Overall, GoGet is a great option for my family—we enjoy using public transport for most of our travel, but it's perfect to rent a car once a week for longer trips with our kids.

I rented a van for a few hours to help move house over the weekend. As far as I was aware everything went smoothly.

The next day, I get a generic email saying that my account had been "extensively reviewed and deactivated". No explanation, no warning, no further information. Just took my fare and closed out my account so I can't find any clues as to what happened.

Was I speeding? Did I park incorrectly? Did I leave some litter behind? I have no idea.

I have used Goget maybe 10 times over the years and never had an issue.

They chose to lose a customer. I was previously a big supporter of the platform. I will no longer be recommending this service. Which makes me genuinely sad.

Terrible website and hard to sign up. Won't recommend.

Extremely awful experience, no car is ready in the parking, called the customer that they tracked the previous driver is still using it, no return. Then I requested to use another car, so I walked thirty minutes away to pick up another car, then I found the car was totally broken, couldn't even drive to the road. I have to call customer service again, it took me 2 hrs, and still no car is available. I expected the company will collapse soon,

Signed up and it said it was all good to go and that I could go pick up a card in person. Took a day off the next day and picked up the card, reserved a van and drove there. It was only when I got there and tried to swipe the card did the app say they were still reviewing my application. Had to call help number and after waiting around it seems they want me to upload another photo of my license even though I did that during the sign up process and it seemed to be approved then. 30 minutes past booking time and it’s not resolved, so I cancelled the booking because I was in a timeline, so that chore will need to be done another time. Poor experience

If the designated parking spot is taken and there are no parking spots they charge you a fine automatically. Then when you raise this with them they say you need to call them to tell them this. Definately wasn't made clear and also using your phone while driving is illegal? They won't reverse the fines either. Terrible company. Customer service was a joke too, didn't even try to prevent me leaving, oh sure I can delete your account no probs...

Eventually ended up cancelling my subscripton.. Got charged way more than the advertised price for hard to beleive reasons... If you take the car one minute before the start etc... Car usually left dirty at the wrong emplacement and to topup you then have to deal with a useless customer service who barely speak english. AVOID!!!

GoGet has suspended my account, alleging that I was “excessively speeding” in one of their cars. The problem? They cannot provide any evidence, and the Terms & Conditions do not contain any clause that allows them to do this.

Here’s what happened:

No evidence provided – I asked how fast I was supposedly going, where it happened, and how many times. They couldn’t answer. No contractual basis – When I asked them to point me to the clause in the Terms & Conditions that allows suspension for “speeding alerts”, they couldn’t, because it doesn’t exist. Frontline staff left to deal with it – Instead of management handling this professionally, customer service staff with no authority or information are forced to make vague statements. Double standards – GoGet is lightning fast to email fines if you’re late returning a car or don’t refuel, but when it comes to serious allegations, they avoid responsibility and hide behind silence. Livelihood impacted – I rely on this service, yet they’ve locked me out without process, evidence, or a fair chance to respond.

This isn’t just unprofessional — it’s shameful. GoGet is enforcing rules that don’t exist, suspending members without transparency, and holding accounts to ransom.

GoGet charges premium rates for its car-sharing services, yet frequently provides vehicles that are not up to standard. Many customers have reported receiving cars that are dirty, poorly maintained, or even smelling unpleasant. Despite the high costs associated with their service, the quality of the vehicles does not reflect the price, leading to a disappointing experience for users who expect better value and reliability

Warning to others: If GoGet can do this to me, they can do it to anyone.

You have other options; popcar, flexi car, Drive Mate, KINTO