GoGet CarShare Opiniões 

Have been using GoGet vans a lot last couple of weeks. It's very conveneint as they have plenty of options in the vicinity to book in the last minute and adjust the time accordingly. It's also very conveneint to just pick the vehicle and then drop it off when we are done and everything is completed automatically for you.

I'm afraid the honeymoon is well and truly over with this company since they obviously don't care about their existing (long-term/loyal) customers and it's time I put my money where my mouth is. I won't bore you with all the gruesome details, instead preface the last decade with a few key pointers:

- yes, despite this extensive period of loyalty, not to mention the amount of money they have got from me over the years, I have never and I mean NEVER received so much as a thank-you email, nor have I ever received anything like a bonus, reward, surprise gift in recognition of my custom (and no, i'm not expecting dollars or an actual present, i'm talking about a discount or complimentary booking, to be honest, even just a nice email .... but ZERO instead)

- if you read through just a handful of reviews, you'll get the overall picture as to what's going on ... GoGet love to over charge and 'surprise' charge their customers CONSTANTLY and then make every excuse under the sun to never repay. I've lost count of the times it has happened to me but 2 distinct memories which still to this day make me so angry but also make me LOL cos it's so ridiculous .... (1) I booked a car once and within 2 mins realised something was wrong. Yes, in fact the front tire had blown and I think the wheel was actually about to come off. I carefully managed to get the car (and myself) to safety which was highly embarrassing to say the least ... was then told it was MY problem and i had to sit n wait for a mechanic to arrive which was going to take min 1 hour .... i explained it wasn't my fault and i didn't have an hour to spare, was already late due to their 'broken' vehicle. Next thing I know they have fined me for leaving the vehicle AND charged me for the mechanic call-out fee. I mean, it's utterly ridiculous that they made this move and it took months to resolve. (2) Simple case of human error, making a booking for 22hrs instead of 2 (blame my fat fingers) .... and even though i called to explain and even though it was obvious i did not have the vehicle for that amount of time, they still insisted that this was the booking i made and so they were unable to amend the charge of almost $600. Once again, this took months to resolve

- think i'm going to stop now as it is starting to depress me that i have put up with this dreadful company for so long, with poor customer service, dirty vehicles, repeated errors with charges, zero reward for loyalty and quite frankly a company that is only interested in making money and luring new customers

WELL, I'M SORRY GOGET, AFTER ALL THESE YEARS IT IS TIME I FINALLY PUT AN END TO THIS ABUSE AND WALK AWAY .... YOU TRULY DO NOT DESERVE MY CUSTOM OR MY $$$$$.

The big wigs in Europe need to wake up and take a good look around cos the market is changing right under their noses and you have done nothing innovative in a whole decade while all these new start-ups are emerging and will soon wipe you off the map.

Good riddance!

Shocking poor service. Do not use!
I rented a van. It was supposed to be full of petrol. It was empty. I refuelled it. Claimed my fuel. It was never refunded.

The van had every panel damaged when I got it. I took photos and reported to Go Get. Why did I have to wast my time on this useless exercise.

I have requested to cancel my membership 11 months ago. I was advised that I must wait until the renewal to cancel. That is Rubbish.

I have received my renewal notice. I have logged I to my account and when I press the cancel membership option, no surprise, the screen displays a thinking gif of a wheel continuously turning. I waited 10 minutes only to find that I received a screen identifying that I had been logged out.

I logged in and tried to cancel my membership again. I received the same result. This time I asked to speak to someone.

Once again I received a turning wheel.

You know who I am. Please cancel my membership. Otherwise I will contact fair trading.

Of I have not received you cancellation confirmation by 22/05/2025, I will commence leaving bad reviews on Google and other websites.

You business could be so good. Instead it's horribly bad.

You keep over charging. You wont pay for petrol.You are charging for tolls I didn't use.Use charge late fees when I'm on time. And you cant contact you by phone. You use a stupid IA to chat to who is useless. I do not recommending using go get to anyone. I will be complaining to consumer offers. This is no way to run a business.Imstarting think it is a scam.

The rigmoral of signing up, having to use multiple different platforms just to sign up. Having it refuse sign in attempts, not being sent forgotten password emails, issues with them telling me pre-authorisation has failed when the money has left my account 2 weeks prior. My good God! You could not make this crap up! Painful is not the word!

Please be aware of their fuel refund process. As a long-time customer, I’ve noticed that recently, obtaining a refund for refueling has become unnecessarily complicated. Despite following their policy precisely—including submitting a receipt and photos of the low fuel indicator—I was asked multiple times to provide additional proof. It seems that loyal customers face difficulties, while the bad ones are rewardes. Moreover, customer service was unhelpful, offering only a lecture about their refund policies instead of assistance.

As soon as he opened the door, he refused to enter, pointing out extensive mould inside the vehicle. Upon closer inspection, I confirmed his observations and was shocked by the hazardous condition of the vehicle. I immediately contacted GoGet’s customer service team to report the issue.
I contacted goget immediately, they were zero help. The solution, told me to get a taxi/taxi’s and send the receipts. Which I did the following day. It’s now been 7 months still without contact or communication from them, I requested for my membership to be canceled back in December of 2024 and today I received an email stating it’s now been cancelled charging me for the past 7 months without having not once used them, I will never use or recommend again.

Horrible horrible horrible. Got called one day before all of our bookings (we booked 3 cars for 3 different days) saying the car was down and had to be switched for another. We were okay with that, and confirmed that the cars were okay to drive. Turns out they gave us the ‘broken’ cars that they claimed were fixed. Stranded us in the Maroondah Highway and did not even offer compensation until we asked for it personally. While it’s not customer service’s fault, none of them were helpful and had to be coached to giving us answers. Do NOT recommend. Horrible service horrible cars horrible systems.

I feel compelled to share my experience so that others are aware of GoGet Unfair Business Practice.

On 13 March 2025, I rented a GoGet vehicle from Queensberry Street at 8:30 am for a short trip to the Victoria Market. During my drive, I parked the car briefly on Leicester Street to get a coffee. Upon returning to the vehicle just five minutes later, I was unable to restart the car.

I contacted GoGet’s support team and, after unsuccessful attempts to resolve the issue, a mechanic was dispatched. The mechanic managed to restart the car but confirmed that the battery was faulty and required replacement. The mechanics did not replace the battery as he did not have the model.
Despite this, I was able to return the vehicle after considerable inconvenience. I advised GoGet to replace the battery to avoid this issue occurring for the next user.

To my shock, on 20 March 2025, I received an email from GoGet stating that I had been charged $150 in callout fees for the incident. When I sought clarification on 21 March 2025, GoGet referred to their policy on callout charges, which states that customers are responsible for such fees when assistance is required during a booking.

My contention is that the fault in this instance was due to GoGet’s failure to maintain the vehicle adequately, as the mechanic explicitly confirmed that the battery was already due for replacement. I believe it is both unfair and unethical for GoGet to pass the cost of a known maintenance issue onto its customers. This policy effectively penalizes customers for problems entirely outside their control.
I wonder who is the next unlucky customer to pay for GoGet for their replacement of their old battery!

There's no appreciation that when something goes wrong (in this case, my access key not working and needing them to remotely open and lock the car every time) that you don't want to spend 5 mins each time phoning a call centre and going through security verification... EVERYTIME ... there needs to be a better way of doing this. People rent cars for very specific reason e.g. vet appointments... phoning them up each time to lock/unlock isn't factored into peoples diaries ... it's irritating

Update: **upon review, Daniel was able to sort through my concern very quickly. I valued the quick solution and if need be in the future, will return to Go Get.

I have been a member for Go Get since 2022 and as my case was not handled with care, I cancelled my membership. Negative experience using Go Get. Tried to call when I couldn't get into the vehicle. I went so far as to get a new smartcard. I was unable to get through to a customer representative over the phone. I ended up getting in the vehicle 20 minutes late as a result. Vehicle wasn't clean. Console was dirty. Tried to extend booking via app, unable to.
Called a customer service rep the next day after being charged an additional $44. I was on the phone for 1.5 hours and was told, I should have taken more photos of evidence. I explained that the app does not work and submitted 2 reports via the app but they were not received. If you take photos using the app, they do not save to your camera roll. I didn't know this until I went to reference photos taken and they were not there. I asked for a full refund and was told "it is a valid transaction". Really disappointing experience and spending over $110 for a booking that was a waste of money and time.

Love this service - great little car close to my house. Perfect for inner city driving.

Abusive charge and poor customer sevice

I received a charge of $90 for a flat battery 10 days after my trip. When I called the customer service, the lady informed me that this was due to me leaving the key in the ignition. I have over 10 years of drive license and NEVER in my life left the keys in the ignition. The lady then asked me if I had proof that I didn't. Honestly, do you think I would record me doing such a basic thing?

I'm honestly disappointed and feel this was abusive. I checked the car twice before locking it back.

NEVER USING IT AGAIN

My original reservation was for 8.30 AM–11.30 AM, but when I arrived for my start time, I discovered that the battery was dead and the car would not start.Calling customer service and then requesting an alternative resulted in additional time waste and financial outlays for me.Additionally, the discount I had previously received on my original reservation was mysteriously not applied to the updated reservation.Overall, I had a fairly horrible experience; GoGet made a mistake, and instead of offering an apology, the customer had to pay more, and I had to prolong my modified booking because I lost nearly thirty minutes in the morning, which cost the customer more money.

Avoid GoGet – Poor Service & Broken Refund Process

GoGet used to be a helpful service, but after this experience, I can’t recommend it. There are cheaper and far more reliable alternatives like Flexicar.

I booked a van on moving day, only to find it nearly empty on fuel. Already behind schedule, I had to detour to refuel, only to discover that GoGet’s policy clearly states a $25 refund applies if the tank is below ¼ on pickup. I followed their process exactly—twice—only to be given the wrong forms both times and have my refund request denied.

This led to yet another 30-minute call with an offshore call center, where a rude representative refused to provide her name, claimed no supervisor was available, and insisted I fill out yet another form. By this point, I had already escalated the issue via their website with no response—until my call, when I was simply told to start the process all over again.

This isn’t just an isolated frustration; it’s a broken system that wastes customers’ time and money. If GoGet won’t stand by their own policies, why should anyone trust them? There are plenty of better options—do yourself a favor and choose one.

GoGet has a monopoly so it’s hard. They are the only vendor near me and yet so many times they charge me for things. Today is the last straw. Today they charge me for access in the car without a booking. Even though I have a screen capture of the booking. This happened to me before so now whenever I make a booking, I take a screen capture and they’re still not refunding me the fine. If you have to use them then use them. But just know they are such a rip-off.

I am beyond frustrated with this service!

I was wrongly charged $90 for a flat battery, despite informing them in advance about the issue and asking them to block the car’s timeout so it wouldn't inconvenience the next user. They told me they would run a diagnostic, but it was never done. To make matters worse, I was accused of leaving the key in the ignition, which caused the battery to die. I've been using this service since 2020 without any problems, and I always make sure to remove the key before parking. I was also promised a refund within 3-5 business days, but after multiple calls, I was told I wasn’t getting one. Don’t tell a customer they’ll be refunded if they aren’t going to follow through!

I’m extremely upset with how I was treated. It’s a shame because this service used to be great back in 2020, but not anymore. I wouldn’t recommend it, look elsewhere.

I rented a car from GoGet in Sydney, and it was absolutely filthy! It looked like it hadn’t been washed even once – covered in dirt from all sides, and the windows were so dirty that my friends, who had just arrived from another country, had to look at Sydney through a layer of grime. I felt embarrassed driving them around in such a neglected vehicle.

To make matters worse, when we got into the car, we found empty bottles on the back seats! Clearly, no one even bothered to check or clean the car before renting it out again. It was extremely uncomfortable to welcome guests in such conditions.

This was beyond disappointing. Never using this service again!

Tried to sign up for a new membership. There was a problem with their online Idetification system. I then spoke on the phone to two members of their staff (who I am sure was the same person under two names). Both times was met with no outcome and short.

All of this just to sign up an use their service. Was pretty keen to use these regularly but that alone has turned me off.

I was very disappointed and frustrated for being overly and incorrectly charged.