GoGet CarShare Opiniões 

Horrible Company and their customer service leaves alot to be desired.
the concept is brilliant when executed effectively. recieved a parking fine and was due the day it was issued month after the car hire and issued the the day after my car hire was returned. attempted to get it resolved whilst they continue to take charges got met with hostility and stonewall tactics called customer service was refused to speak with a supervisor after she placed me on hold to get supervisor for 10 minutes only to come back and tell me what she was going to do. i WOULD actively avoid this company at all costs because whilst they havnt screwed you over yet its only a matter of time

I’ve been using ho get since 2021, mainly for market place trips or house moving, it let me save hips of money from moving companies and help me to collect big secondhand items, saving a lot from the full price.

Thank you go get

BE CAREFUL
We signed up for GoGet a year ago and never used and then I woke up this morning with a $49 charge for the ‘yearly cost’, having not received any correspondence about this charge or expiry date. Not impressed

Very poor customer service. When returning a car there are often issues with other cars being in the pod. GoGet has intentionally complicated and contradictory rules around this so they can always blame you and make it your problem to fix the situation, taking up time and passing on a variety of fines including parking tickets. This has happened on multiple occasions. Unlikely to get a proper apology or any sort of compensation for your time when this happens. From such an expensive service I expect better. Will never use again

Great company to deal with.
System easy to use and transparent fees.

Con artist company

I felt like being deceived by this company. I got the parking fine notice all of sudden after 1 week I returned the car where had no designated parking space for return. Initially, I booked with another car in different location. The company called me and suggested to take this car and the car pod. I had no choice and booked it. I just used 1 and an half hours for that small car and it costed me almost $50. Its not even cheap any more. Ok that's fine until I had to return the car. Its Rouse Hill area and it didn't have any designated car space. I had to drive around the area almost 20mins and parked somewhere safe. I saw many cars parked there and it was Saturday day time. Shockingly, I got an email from the company and it was refiringement notice after a week or so. Now I got $330 fine by the council and the company charged me extra $25. This is absolutely BS. I am deceived by this company. They are con artist. I made a complaint right after I received the email. No one contacted me since. Its been more than 2 weeks now. They dont care.

The car is booked was fully reliable for my needs! Thank you

LYING, THIEVING COMPANY!!!! DO NOT USE THIS CAR HIRE COMPANY!!!!!!

THEIR AGENT FAILED TO EXTEND MY TRIP (TOOK THE MONEY, BUT DIDNT EXTEND THE TRIP). 1 HOUR OVER THE BOOKING TIME THE VEHICLE HAD BEEN TOWED WITH MY BELONGINGS IN IT!!!!! NO ONE CALLED ME TO SAY THE BOOKING FAILED TO EXTEND, NO ONE CALLED ME OR MADE ANY CONTACT WITH ME TO LET ME KNOW THE CAT WAS BEING TOWED, IT WAS ILLEGALLY TAKEN FROM MY SECURE PARKING FULL OF MY PROPERTY!!!!

I HAD A GENUINE ROLEX, NUMEROUS DESIGNER ITEMS AND A WHOLE BEDROOM WORTH OF STUFF IN THE CAR AS I WAS MOVING HOUSES. GO GET MADE IT A NIGHTMARE TO GET MY STUFF BACK!!! TOOK OVER A WEEK OF ORGANISATION, I MADE IT TO PICK UP MY STUFF - THE CAR WAS THERE HOWEVER MY STUFF WASNT. MORE HOURS ON THE PHONE AND SEVERAL EMAILS LATER MY STUFF WAS FINALLY RETURNED TO THE VEHICLE. TOOK ME OVER AN HOUR ON THE PHONE FOR THEM TO ALLOW ME REMOTE ACCESS TO THE CAR ALTHOUGH IT WAS ALREADY PRE ORGANISED!!!!

I GOT SOME OF MY ITEMS BACK HOWEVER THOUSANDS OF DOLLARS OF STUFF HAS BEEN THROWN OUT, MY ROLEX HAD BEEN THROWN IN A TRASH CAN AND WAS COVERED IN DIRT AND ALL OF MY BELONGINGS SMELT LIKE A RUBBISH BIN. THEYVE STOLEN MY PARTNERS DESIGNER BAGS, MY RING CAMERA (LAST FOOTAGE SHOWS IT BEING SMASHED, JOKES ON YOU GUYS I HAVE THE FOOTAGE AND SO DO THE POLICE), ONE OF MY OTHER WATCHES IS MISSING, ALL OF MY BEDDING, CRYSTAL SHORT GLASSES, PLATES, DOG BEDS, DOG BOWLS, DOG TOYS, WIFI MODEM, NBN BOX, NIKE SHOES, STANLEY CUPS AND SO MUCH MKRE STUFF - ALL STOLEN. GO GET CANCELLED MY ACCOUNT AND HAVE CEASED ALL COMMUNICATION WITH ME.

I SPENT THOUSANDS WITH THEM AND THEYRE NOTHING BUT LIARS AND THEIVES! THIS HAS OBVIOUSLY HAPPENED TO OTHER PEOPLE BECAUSE SOME OF THE STUFF THEY RETURNED TO ME WASNT EVEN MINE!!!!!

POLICE ARE INVESTIGATING AND HAVE RING CAMERA FOOTAGE AND CAR PARK FOOTAGE PLUS EVERYTHING THEY NEED TO INVESTIGATE.

YOUVE BEEN WARNED - DO NOT USE GOGET! THE CARS ARE HORRIBLE TO DRIVE ANYWAY, THEYVE NEVER HAD A WHEEL ALIGNMENT AND COME FILTHY AND DAMAGED!

Very frustrating experience with the app and the follow-up service. I was logged out of the app after my last use and could not log in subsequently. Was told to write in to admin after a few of their staff who handled my queries online verified that my email was correctly linked and the only people who could help was the admin side. But the situation was made worse with the person handling the case ( Maria ) , who not only could not resolve it, but created more confusion with how she handled and communicated - very disappointing with all the wrong and confusing information each time (eg claiming my email was not linked when I have been using the service for the past year). Forced to exit the account since the issue couldn’t be resolved. For me what was the most frustrating and concerning was all wrong information that she communicated, despite standard email replies that she understood my frustrations when she clearly didn’t - made me really question the system they have and which is really concerning.

I never write reviews but this was so bad I had to. A fine from June 2023 was wrongly assigned to me for a car I didn’t book or drive. I only found out two years later by accident when I called Fines Victoria. GoGet never told me.

This left me in a legally risky situation and they repeatedly refused to answer basic questions. I asked multiple times if I had a booking that day. They dodged it every time. I found the number plate on my own (because it matched no bookings I had) and sent it to them twice. After the second time, they claimed the fine was valid and linked to my booking. It wasn’t until I pointed out that the number plates were completely different that they finally admitted the mistake.

This took a month of back and forth calls and emails and each time they declined to answer basic questions. If I hadn’t pushed, this 2 year old fine would still be hanging over my head.

I’ve also had cars show up filthy or not at the booked location. I’ve never complained before but this experience was beyond. After this, I’ll never use GoGet again and I’m warning everyone I know to avoid. Based on some of these reviews it seems they have a pattern of this kind of thing so steer clear!

The booking was a cinch and the trip was uneventful. I liked how the app recalculated my trip using the day rate, which was a better deal for me.

We hired a van using GoGet. Went to pickup location and the van was not there. We called support to try and find the van. Support were unable to locate the van. Support noted that they would cancel our booking and suggested we hire out another van in the area.

We hired another van in the area. When we arrived at the pick up location, that van was also not in the pick up area. We called support again to query where the van was. Support indicated that the van was still out and that the previous renter had just extended the booking. Support also indicated that we still had another live booking (our 1st booking), which support had not cancelled (despite it being 1 hour later).

We asked support to cancel both bookings at this stage. We then booked a 3rd van, which we managed to use (after almost 2 hours of driving around trying to find a van).

The 1 star review is for:
- GoGet not being able to locate one of their vehicles
- Long wait times to get in touch with support (you can get 15 minutes into a booking before hearing back from support)
- Not having our booking cancelled when requested (due to a GoGet issue)
- Not receiving having a notification system to inform you that a vehicle is no longer available due to the extension of a prior booking
- Support telling us "have the van back on time and in the appropriate location", which was rich given that we had attempted to hire 2 vehicles already and these were the exact issues where GoGet had not given us an update that a vehicle was not going to be in the right location or back on time.

This is not the only time we have had issues with GoGet. We'll be cancelling our membership.

It's a convenient service, reasonably priced. However, I find the app sub-par by modern standards. It's a bit sluggish, touches don't always register, and navigating is not smooth. It does concern me that any GoGet member can open the car during my booking, so the inability to store valuables in the car does make it less attractive. I look forward to the day GoGet will allow me to do 1-way trips.

Easy set up and great customer service provided.
Satisfied customer and highly recommend 👌

This was my first time using Goget. Initially I add Paypal into the app but when I made booking, the app stated invalid and prompt to add new credit card details but it went blank while processing. Beware! My credit card encounters unauthorised transactions within seconds that caused me loss $823+. Must not add any credit card! I had made police report on this matter. Beware

GoGet nominated me for a parking fine without doing proper investigation. ($544 and 2 demerit points). They say I was the last customer to book the car before the offence. They know from records that i parked elsewhere (not where the fine suggests). Some GoGet employee moved the car and they say i'm responsible for it.
I have since April sent them many emails and many calls to follow-up. They just say it is with their "internal team" for investigation and can't get through to anyone with proper authority to escalate. How would this take 2 months to investigate. I have to pay fine in 2 days and this has been a very stressful experience for me.
Revenue NSW say that either i pay or will have to go to court to contest further.
I'm not going down without a fight.

It is highly irresponsible of GoGet to manipulate a customer in taking the rap and to keep dodging and evading every call.

I suppose i will be requesting to go to court with all the evidence I have.

Was excited to open my account with GoGet, After bending over backwards to fill all my details, credit card info yada yada. Get rejected!
I have patronized No Birds rentals multiple times without hassle. My credit check is spotless, no tickets etc. If the account opening is this bad, I would be scared to rent a car.

When making a booking via the browser I applied a promo code. The booking page shows the correct final cost including the promo code. The booking confirmed page dropped the promo code so the price increases for no aparent reason. Then the booking email does report the correct price including the promo code discount. The booking process is inconsistent and doesn’t deliver a standard price throughout the process. Rubbish IT and customer experience. I screen shot the issue and sent it to GoGet twice so they can fix the issue. That should have been a warning to me but ... I then booked a van to move house and arranged my time around the move. On the day of the booking I moved some of my heavier stuff to the front of the property to speed up the move once I got the vehicle. Only problem I go to pick up the GoGet van and its not there. I ring GoGet and they have no idea where the van is or when it would be available. The GoGet support tried to redirect me to another van. I joined GoGet because I don’t have a car so how much sense does it make to chase down another van that may or may not be where GoGet thinks it is via multiple bus trips and walks to pick up and return a GoGet vehicle which further wastes the time I need to move house? That left me with no option but to cancel the booking and get my stuff back into the house. GoGet is a great way to waste a day of your life

I was blindsided by a ridiculous fine for an offence that happened 8 days AFTER my last booking ended. Their only excuse—finally given after a month of me calling and emailing—was that I was the “last person” to use the car before the next booking, which makes ZERO sense and is complete nonsense.

I never had the vehicle on that day, yet GoGet stubbornly refused to accept any responsibility or provide real evidence. Their dismissive and careless handling of this issue caused me huge stress and anxiety. It’s clear their system is flawed, and their customer service is shockingly bad.

I no longer trust GoGet—I canceled my account because I refuse to be held liable for their mistakes. If you care about your time, money, and sanity, DO NOT use GoGet.