IndiGo Opiniões 789

Worst company to travel with. My chekin baggages were broken during domestic transfer.

My father and mother travelled from Manchester to COK via Bombay. Before boarding their flight, they received a message that the flight from Bombay to COK had been rescheduled to 5:10 PM instead of 5:00 AM.

My father is physically unwell and had requested wheelchair assistance. However, when they arrived in Bombay, a staff member told them that they had to transfer on their own to the domestic terminal, carrying all their luggage. This had not been communicated in advance. Given my father’s condition, how were they expected to manage their luggage?

The staff did not provide any lounge access or food vouchers, even though they had to wait for more than 12 hours for their next flight. Considering the amount of money they spent on this journey, this was very disappointing.

Furthermore, during the flight from Bombay, they were not provided with any food or drinks, which is unacceptable.

Many people had advised me not to book with Indigo, saying their service is poor, but I didn’t listen. I will now make sure to tell everyone I know not to book Indigo ever again.

⭐ 1/5 – Poor baggage handling & no accountability
Traveled on IndiGo domestic flight from Trivandrum to Bangalore (April 14 afternoon). I had paid extra for additional baggage, but the experience was terrible. After landing at BLR, the aircraft had to wait for gate allocation, causing delays and baggage arrived very late.
Due to lack of time (pre-arranged transport), I couldn’t inspect the bag at the airport. Later at my stay location, I noticed my baggage was damaged. I filed a damage claim immediately, but IndiGo keeps responding with only policies and procedures and refuses to take any action.
Very negligent baggage handling and arrogant customer service. If you collect extra baggage fees, you should at least deliver baggage in the same condition or compensate. Their policies seem only for the airline’s benefit, not passengers.
Would not recommend IndiGo if you travel with checked baggage.

Well this is my second review as I still haven't heard nothing about my refund and I keep getting my return flight details changed and I never even left the uk you canclled my flight there was no way of rebooking a flight because I couldnt speak to no one but AI and the only response I got was here telling me how sorry you are well that really doesn't cut it when you can write here but you cant write an email and sort out my refund it must be 2 months now since you messed my trip up to start with then cancelled then still send me email after email which is impossible to sort out anything with AI absolutely shambles. So seeing that you will reply to me here can you tell me how long your going to take to refund me my money and what I lost on my visa and train ticket I'd like to go away but you have my money. I'd appreciate a reply to my email

Quite the worst customer service that I have exver experienced. I had a problem with claiming Blue Chip points and despite my emails they sent me the same stock email 14 times! The absolute contempt that they show for their customers is quite breathtaking and I have now cancelled my plans to travel between London and Mumbai regularly with them. They don't care because they do not value their customers.

Wat een slechte air line is dit wil probleem met boeking niet oplossen. Klantenservice geeft alleen standaard antwoorden, denkt niet mee in oplossing. Slecht engels sprekende costumer service die ook nog eens foute info geeft. Heel slecht boek niet bij IndiGo.

Cancelled my flight (not war related at the time) then I rebooked and they cancelled it again, both times due to ‘operational issues’ even though this was never clarified as to what this meant. Awful customer service - phone lines cut you off when trying to speak to their customer service team so communication has to be via email in which their response time is terrible. When I finally got through to someone via email who then called me after me telling them I would escalate the issue otherwise, the person was very uncooperative and claimed they couldn’t help me. I booked this flight as I was on a budget and IndiGo were a bit cheaper but I would’ve rather paid the extra for another airline as this experience was awful and ruined the trip with the added stress and so much more money we had to pay for other flights as we had to book new flights so much closer to our departure date as IndiGo had cancelled ours. AVOID AVOID AVOID IndiGo - pay the extra for a different airline!!!!

I had to contact Indigo today after being told by my agent that my flight had been cancelled and there was no suitable replacement. I took it on myself to look for a replacement, via Plan B,and IndiGo were very easy to reach out to and sorted the problem, I now have better flights than I’d originally booked.

The services was fabulous.
The ladies made us feel very comfortable and interacted really well.
Very polite.
Patient.
Lovely to see Happy staff on board.
We met the pilot who we had a joke with.
Definitely will fly with Indigo again if this is the services we receive.
We had plenty of water.
The entertainment was brilliant, no time to feel bored.
This flight left Delhi Airport T3 at 20.10 pm on route to Heathrow Airport T3, on 9th April.
Thank you Indigo Team🥰
IndiGo 6E003

Terrible experience with IndiGo Airlines. Their customer service is highly disappointing, and their refund policy feels completely unfair and misleading.

When my flight was cancelled not even half of the ticket fare was refunded despite of cancelling one month before travel. Customer service team highly unprofessional and was extremely difficult, unhelpful and dismissive.

The worst part is the refund process. Despite being eligible, I received only a partial refund with unexplained deductions. Overall the airline lacks transparency in refund policies. Has very poor customer support. Does not take responsibility when things go wrong.

This experience caused unnecessary stress, wasted time, and financial loss. I would strongly advise others to think twice before booking with IndiGo.

Not recommended at all. Indigo does not deserve 1 rating.

Complete breakdown of customer service.
Unacceptable staff behavior.
Unprofessional and poorly trained team.
Lack of basic communication.
No attempt to resolve problems.
Stressful and poorly managed experience. Completely unacceptable standards for a major airline.
Shows a clear lack of respect for customers. I would strongly advise others to avoid IndiGo.
I will not choose this airline again

Terrible experience, terrible airline. One of our bags was delayed for days upon arrival to our destination. The other bag never arrived and was rerouted to our home destination which was a major disappointment as we didn’t have a lot of necessary things for a wedding. Poor communication with the company. Just awful. Do not fly ever.

I was travelling internationally via Virgin Atlantic with my husband on 30th March and was attended by a girl in check in at dabolim Airport vasco via indigo. Her name was sneha parsley she said, her overall experience was really good and helpful was well attending ,respectful and I liked her spirit. Good luck 👍to her and may indigo always have genuine people working at all times to help customer service making customers comfortable at all times
thanks

I booked our tickets in December for travel from Mangaluru to Mumbai on 7th April and return on 8th April. The purpose of travel was to attend the wedding ceremonies of our friends' son at Orchid Hotel in Mumbai situated close to the airport. Indigo notified me that the flight to Mumbai on 7th April has been rescheduled due to operational reasons and would arrive in Navi Mumbai instead of T2 in Mumbai. They offered a full refund for cancelling the journey or a partial refund if I chose to travel. There were no other suitable flights available from Indigo or other carriers that would reach on time for us to participate in the wedding festivities, we were compelled to accept the change.

I enquired about the compensation of the taxi fare with Indigo Customer Services, they said that I could apply for it after we had taken the journey. I emailed them last night and presented all the evidence consisting of our boarding passes, OLA booking and the payment to the cab driver which amounted to INR 925. Today I received the paltry sum of INR 297 as a partial refund which is less than a third of the fare that it cost us to travel from Navi Mumbai to Mumbai. Totally disgraceful and unacceptable from an airline that has the largest market share of domestic airlines in India. The passengers have ended up incurring unexpected costs and poor compensation for Indigo's convenience by this rescheduling. The least they could have done was pay the taxi fare for passengers from Navi Mumbai to Mumbai airport which was the original destination.

I do hope the Government of India will encourage other domestic carriers to provide connectivity and a better service to passengers. We had the best experience in travel for several years with Jet Airways and Kingfisher, their demise is a huge loss to the passengers. At the present moment it seems like we have no choice other than to use Indigo!

We had the absolute worst experience with IndiGo. First and foremost, our original flight was cancelled a month before departure, and we were rebooked on a different route. This rebooking left us with a 24-hour layover in Mumbai.
We decided to make the best of it, so we obtained Indian visas, planned a day of exploring Mumbai, and booked a landside hotel at the airport. However, when we arrived in Mumbai, we couldn't find the exit. It’s usually easy to find in any other airport, but here it was nowhere to be seen. We asked the information desk for help and were sent to one of the gates where IndiGo staff were present. From there, we were sent to various places around the airport, but no one actually wanted to help us.
Eventually, we were sent to the immigration area, where each airline has a representative present. We tried to get in touch with the woman representing IndiGo, but she did everything she could to avoid us. She refused to look at us even though we were standing right in front of her, and she kept turning her back to us. Several employees from other airlines were friendly and asked if they could help, but they kept pointing us back to the woman from IndiGo, who was extremely unfriendly and uncooperative.
When we finally got her attention, she was very rude. She refused to help and spent her time making calls on her mobile phone while walking away from us. We even told her we didn’t need our checked luggage, we just wanted to leave the airport. Finally, she told us that if we spoke to an immigration officer and they gave us permission to leave, she would let us out.
We went over to a kind man at the immigration office who asked to see our Indian visas. We showed them to him, and he confirmed that we were allowed to leave. He called the woman from IndiGo over and told her she could let us out, but she suddenly refused. She lied straight to our faces.
We tried reaching out to other IndiGo staff, but there was no help to be found. For 24 hours, we were held hostage inside the airport against our will. No one had informed us this would happen. Had we known, we would never have accepted the rebooking that left us locked inside Mumbai airport for an entire day.
I would absolutely not recommend anyone to fly with IndiGo, and I will never, ever use them again.

Absolutely disappointed with my experience.

I paid ₹6,000 for a ticket, and due to a very minor name issue (just a small correction needed), the airline refused to help. Instead of offering a simple fix, they forced me to cancel the ticket altogether. And guess what? The cancellation charges were ₹5,000 — leaving me with just ₹1,000 as a refund.

This feels less like customer service and more like a way to extract money from passengers. There was zero flexibility, zero understanding, and no willingness to help resolve a genuine mistake.

It’s honestly shocking how rigid and customer-unfriendly the policies are. Situations like these make you feel completely helpless as a customer.

Definitely one of the most frustrating and disappointing airline experiences I’

Het niveau is zeer laag.
Grote kans dat je verder in de problemen raakt en heb je autisme dan zou ik hier zeker weg blijven want daar is geen kundigheid maar wel veel verwijten die je er niet bij kan hebben. Ook klachten worden niet serieus genomen.

Absolutely awful service. No wonder the flights are so cheap. I have tried numerous times to get through to customer services without success. I am told how many people are in front of me, and then after about 20 minutes, I am cut off and have to start the process again. I have emailed them over 48hrs ago and have not had a response.

Avoid avoid avoid. Terrible customer service if anything goes wrong. Confirmed refund being processed on 27 march. Still nothing and unable to contact a human to check on the status of my refund.

Scammers blocked me after emailing them my problems it’s a terrible air line