Golden 1 Credit Union Opiniões 52

Worst credit union to work with. I applied for a vehicle loan to pull out a ski. I was told I was approved for the full amount, went through the hassle of getting paperwork filled out by the dealership to send to the credit union as they said all they needed was a signed purchase agreement from dealership to approve funds. Just for them to tell me at the end that I was not approved after they initially told me I was approved. If you want to waste your time going back and forth being told lies then golden 1 is the credit union to work with.

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account for a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.

I can't understand how they have so many bad reviews. I've been a member since 2004 and haven't had one issue. They have always taken care of me if there's a mishap and gave me high limits on cards. They recently provided me a loan for an older used vehicle and the interest rate was 15 points lower than the next company. 8% on an old car isn't bad at all. I will use them forever as they take care of their people and customer service has always been amazing.

lost credit card got a new one both mine and wifes were on auto pay. my new card they did not put on auto pay as i requester. went on vacation for 4 months got home and golden 1 had charged me $30 plus sent a letter to the credit place. went there ( elk horn branch) showed them it was there F up. they said they would give me back my $30 and send a letter to the credit place. they did not do anything so F them pulled all our money out went to another bank
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I often have issues with golden one and today the lady Kia was helpful with resolving some of my issues. However, The girls at the Auburn, California Branch Erica and Julia were extremely helpful. Even if the line was a long wait, I wanted to get my issue resolved and it was! Thank you Kia, Erica and Julia for your help today!

Bill pay is totally cumbersome.... to many screens and replies if you can even figure it out

Ever since their reboot early 2026, can't access app, problems logging in and lack of customer service!

Grosses arnarque Audrey prêtant avoir une boutique Golden union faux un rachat de métaux précieux le montant de 82g 50 payer au gramme 100€ pour les 82.50gramme montant du prix d’achat aurait du être de 12292.50€ n'ont pas été payer à la place du gramme a 149€ autant vous quand au certificat du jamais vu à la place d un contrat de vente et annoncer que son site a pour indication rachat 80 € le gramme à signer à ma place n étant pas présenté a pris un double feu verso de ma carte de l’identité alors que seules des PDF sont valable par l etqt amateurisme mais mon message a démontrer que vous rouble tout les gens une association créé en 2015 et une friperie rien d autre donc signaler une enquête a ma demande a été diligenté pour avoir utiliser mes données sanas m avoir verser la vrai somme de 12292 se fait passer pour un marchand de rachat de métaux précieux est une grosse arnaque et escroquerie les personnes qui ont vendus leurs métaux précieux ces clients se sont fait berner donc une alerte sur le site averti toutes les personnes à qui vous avez fait de certificat de rachat de vente na jamais payer moi la somme que vous me devez c est bien 12292€ car j'ai ai alerté les inspecteurs de la répression des fraudes il ne vous feront pas de cadeau car signé un certificat de rachat de métaux précieux en ayant pas le droit l État a été informé et attend que vous m envoyez le reste des sommes manquantes ci-dessus en déduisant la ridicule somme que j'ai reçu Voir la version en ligne
————————————————GoldUnion
Madame, Monsieur,

Nous souhaitons vous informer qu’un incident de cybersécurité ayant entraîné une violation de certaines données personnelles a affecté notre système d’information le 25 mars dernier.

Dès sa détection, nous avons immédiatement mis en place les mesures nécessaires pour sécuriser nos systèmes, contenir l’incident et préserver la protection de nos accès. À ce jour, la situation est prise en charge avec la plus grande attention par nos équipes et nos partenaires spécialisés.
Cet incident a pu conduire une personne non autorisée à accéder à certaines données clients, parmi lesquelles peuvent figurer : nom, prénom, adresse postale, copie de la carte nationale d’identité, données contractuelles (factures) et, pour certaines personnes uniquement, les coordonnées bancaires de type IBAN.

Aucune action n’est requise de votre part dans l’immédiat. Nous vous recommandons toutefois, par mesure de précaution, de rester vigilant(e) face à toute tentative de fraude, de hameçonnage, de prélèvement non autorisé ou d’usurpation d’identité. Nous vous invitons notamment à faire preuve de prudence en cas d’appel téléphonique, d’e-mail ou de SMS inhabituels émanant de personnes prétendant vous connaître ou détenir des informations vous concernant.

Conformément à nos obligations, cet incident a été signalé à la CNIL et une plainte a été déposée.

Nous regrettons sincèrement cette situation. La protection de vos données est une priorité.

Nous restons bien entendu à votre entière disposition pour répondre à vos questions et vous accompagner si nécessaire.

Veuillez agréer, Madame, Monsieur, l’expression de nos salutations distinguées.

L’équipe GoldUnion
Ce message vous est adressé à titre informatif et exceptionnel, conformément à nos obligations légales en matière de protection des données. Il ne s’agit pas d’une communication commerciale et n’implique pas votre inscription à nos communications marketing. Vos préférences de contact restent inchangées.

I had an absolutely terrible experience with a supervisor named Kia at Golden 1 in Elk Grove, CA. During an already extremely stressful situation involving my husband’s medical condition, I simply called to confirm whether an authorization was on file for me to access information on his account—something I had already been told earlier by the branch was approved and active.

Instead of providing a straightforward answer, Kia was completely unhelpful. She lacked basic interpersonal skills, sounded overly scripted, and repeatedly avoided answering my question directly. It felt like she was more focused on sticking to a rigid script than actually listening or trying to help. Despite my explaining the urgency and the fact that I had already been informed the authorization was approved, she refused to verify or acknowledge it.

Her inability—or unwillingness—to assist forced me to take time off work and go into a branch in person. Once there, the staff quickly confirmed that the authorization was indeed on file and fully approved, exactly as I had been told before. This only made it more frustrating, as there was absolutely no reason Kia couldn’t have provided that same confirmation over the phone in less than a minute.

What should have been a simple, quick question turned into hours of stress, inconvenience, and unnecessary anxiety during an already difficult time. Kia demonstrated a clear lack of experience, knowledge, and the essential customer service skills needed to handle even a basic request. Her approach was dismissive, unhelpful, and added significant stress to an already sensitive situation.

Overall, this was a horrible experience. Golden 1 needs to ensure that supervisors are properly trained—not just in procedures, but in communication, empathy, and problem-solving. Based on this interaction, Kia is not equipped to effectively assist customers and would benefit from serious retraining.

The latest online app upgrade should have been labeled as a downgrade. I don't know who designed it but they clearly didn't get any input from users. And, whoever approved it had to have been ignorant in the total banking process. Bill pay processes are a joke. It's so difficult to find anything I need. So bad, I'm considering changing banks.

The world worst website. You can't do any online banking

Horrible bank they stole from me I put in a dispute my car I was not fixed properly and I paid them $722 they did not fix the car properly so I put a dispute then I went to Capital Honda and payed $2,000 to fix my car Golden 1 took Hi tec side knowing that I had to go to Capital Honda in Sacramento I had r proof with receipts that my car was miythat he put the O2 sensor in and the car was shaking and the engine lights were on I cried and I suffered a lot I was a golden one customer for 18 years this is the worst experience I've ever had tomorrow I will pay the 722 again . I was treated very badly and they lied to me please take it to consideration for your bank if it's going to cost you more than to save very poor service and none of them are organized there have been mistakes made by the manager in Chico branch and they don't take responsibility except for the fact that manager of Chico said that Hillary second Manager in Chico branch was wrong and made mistakes . worst experience in my life. Back in forth every information with golden one has been a roller coaster with no regard to myself Harlin was awful agent nothing I've ever experienced at 76 yrs of age please be careful not a good bank very dishonest with their numbers they even said I deposit $26,000 which was incorrect it was a mess I would never recommend golden one to anyone please be careful sincerely a customer.

You had the crappiest website experience in banking before the upgrade. Post upgrade, you still have the crappiest website experience. Seriously, did you have illiterate sub-contractors from an off-grid village in China design the UI? There's still nothing intuitive about it, the terminology is weird and do I have a HELOC or a VISA card - I can't tell by you dumb#ss labels. I mean how do you not look at your cartoonish site and think, this looks like what they used as a tutorial in the 1980s to teach 3rd graders about banking. I DGAF if you are a credit union, you need to get some people who have used technology in this century to design you interfaces and services.

The new update of the system is not working well, they say that they sent a code and the code does not reach us, the system itself says that an error ocurred... And we cannot access our account.... and if you call for assistancde you have to wait 30 minutes,.. Other problems before: if you do not live in USA they send you a new visa card forgetting to write the complete and correct adress, not mentioning the country correctly... 3 or 4 times the card sent did not arrive becxause the name of the country was abrerviated to 2 letters... and only after I protested and explained many times finally the country name was written, not abreviated in 2 letters but the conplete name of the country... It's frustrating because I am happy with the way they do must of their job and I trust them... Let's hope they will learn... The login problem was solved after I was able to talk to a lady at G1, she explained everything, it was not easy to guess what to do...

This bank will take your funds with no notice.

Not impressive ! I have engraved a #Betterpick in my #user #photos .

I can't believe all these terrible reviews. I have been a member since 1989 and any problem that I have ever had has been easily and thoroughly resolved. I just got off the phone with them and I was so impressed with the service that I received that I decided to find a place to leave a review and then I found all these bad reviews. ?????????????????????????????

This is a dangerously fraudulent company. They use your social security number and make a fake account, and then send you a bill by writing down false withdrawal records without any deposit. They harass you to send money to them when you don't even have their account. FBI should investigate this banking fraud. My innocent daughter got their ID theft and they kept sending a bill for withdrawal of $300 from N.Y. while she was working far away in the west coast. Don't trust this company. They are fake.

Jamie from customer service is rude and passive aggressive from the moment she answered my call. I was simply reading the confirmation numbers from the document I received, yet she spoke to me in a condescending tone as if I were a child. Customer service should be respectful and helpful, not dismissive.

These reviews confirm my decision to NOT get an account. I deposited money into my credit union on 8/7/25, 3:15pm at 515 La Sierra Dr, Sacramento. I figured I'd open an account. There was a gentleman before me that had been waiting for 20-min. There were employees walking around, by this time, I had been in line for about 15min. The gentleman finally was called to the teller, he said to her, "What is going on, no one even said anything, like welcome in and or we'll be right with you". Now at this time, there were now 6-people behind me. When I got to the teller, she told me there was no one available to assist me and that there was no guarantee that if I came back they could assist me because they didnt have anyone available at that branch. LOL, so she not only could assist me, but she encouraged me NOT to go back! Needless to say, I will NEVER open an account.