The lady who dealt with our enquiry regarding changing our pre arranged funeral arrangements was very helpful and knowledgeable. She has organised the changes and informed me that a new document wil... Ver mais
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I rang due to a concern my mum may have paid for a simple cremation without understanding what that meant. Staff were friendly, helpful and knowledgeable about the enquiry I had. They were understandi... Ver mais
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We wanted to arrange funeral plan ,so the family wouldnt be burdened with the financial and stressful times arranging our future funerals .Ordered a booklet first , to find out all the general inf... Ver mais
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We found the process of arranging our funerals very straightforward. The chap talked us through the procedure and we had already chosen funeral directors . As we have no children a letter was sent to... Ver mais
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Informações sobre a empresa
Escrito pela empresa
For over 30 years now, we’ve been providing that truly personal service, helping people across the UK to plan and pay for the funeral that’s right for them. In that time, we’ve grown to become a market leader partnering with a wonderful network of independent, often family run, funeral director businesses, who are committed to serving their communities. This means you’re provided with compassion and expert care at every stage of your journey. We’re proudly owned by SAIFCharter, an association of independent funeral directors and we work with over 2,900 funeral directors from right across the country.* Our funeral director partners are local, trusted businesses who know what’s important and take time to extend a comforting arm whenever it’s needed. Nearly 1 million people have already trusted Golden Charter to take care of their funeral arrangements.^ Now you can get that peace of mind, too. *Based on number of funeral director branches in the UK accepting Golden Charter plans as at Oct 2024. ^As at August 2024.
Informações de contacto
2nd Floor Aurora Building, 120 Bothwell Street, G2 7JS, Glasgow, Reino Unido
- 0800 111 4515
- goldencharter.co.uk
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
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Just about to report Golden Charter
Just about to report Golden Charter. I simply downloaded their brochure in November 2024 and they harassed me with phonecalls and voicemails all over Christmas. My phone kept alerting red scam calls. When I refused to answer the calls they changed phone numbers twice more to get through. I am absolutely furious at this company for harassing me so much. I will never give them money or their affiliates
12 de novembro de 2024
Opinião espontânea
Resposta da Golden Charter
Thanks for your feedback.
I’m sorry that you’ve had to contact us regarding your experience.
We’ve passed your review to our sales team to make them aware of your concerns.
Any feedback we receive, whether negative or positive, is valued and welcomed.
I can see that we haven’t contacted you since 20 December 2024 and you won’t receive any further contact from our Sales team.
I understand we also wrote to you recently to confirm this, but if you’d like to discuss your concerns further please contact us on 0800 171 2955.
My wife had already taken out a plan…
My wife had already taken out a plan with Golden Charter so it was logical that I do the same.
Spoke to Lorraine Percy, she was extremely helpful and went through all the steps required and explained clearly what I would get with my plan.
I have now received the necessary paperwork and all appears to be in order. I thank Lorraine for her patience and understanding.
30 de janeiro de 2025
Opinião espontânea
Resposta da Golden Charter
Thank you so much for your 5 star review! We are delighted to know Lorraine was a great help to you. Please do just reach out if you need anything else.
Absolutely lovely speaking to Callum…
Absolutely lovely speaking to Callum Kerr
He set up a funeral plan for my aunt and was very helpful and patient. A smooth set up with our mind put at rest that we have made the right decision with all of our requests listened to and implemented.
Thankyou great service
10 de fevereiro de 2025
Opinião espontânea
Resposta da Golden Charter
Thank you for leaving such a lovely review. We’re delighted to hear that Callum made your experience a positive one. Should you have any future needs or questions, don’t hesitate to call us or visit www.goldencharter.co.uk.
Excellent service
I had heard great things about Golden Charter and decided to contact them regarding my funeral plan. I spoke with the wonderful Mariama Gorman, who was so patient, clear and understanding. I had many questions which were answered with kindness and it made the whole process of arranging my future funeral plan easy.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Golden Charter
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re pleased to hear that Mariama was able to assist you and ensure all of your questions were answered. We’re glad you found the process of arranging your funeral plan easy.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you Lynne Cunningham for your…
Thank you Lynne Cunningham for your help in setting up Golden Charter funeral plan for me.I feel very relived I have this sorted for me and my family
5 de fevereiro de 2025
Opinião espontânea
Resposta da Golden Charter
Thank you so much for your 5 star review! We are delighted to know Lynne was a great help to you. Please do just reach out if you need anything else.
I spoke with Adam who sorted out…
I spoke with Adam who sorted out everything for me he was very knowledgeable and well spoken
He was like a calm pool of concentration and he put me at ease through a very hard process.
PB
31 de janeiro de 2025
Opinião espontânea
Resposta da Golden Charter
Thank you for leaving such a kind and positive review. We’re pleased to hear that Adam made your experience a positive one. Should you have any future needs or questions, don’t hesitate to call us or visit www.goldencharter.co.uk.
I chose to pay for my funeral at…
I chose to pay for my funeral at today's price via Golden Charter and in collaboration with a local funeral director and a woodland burial provider.
I was very happy with the time, understanding and quality of information provided by Mariama Gorman from Golden Charter with whom I had several conversations.
I felt unpressurized at all times and both Golden Charter and my local funeral directors have provided me with the peace of mind that my funeral is to my bespoke specifications and provided at a today's price with a small but fair arrangement fee. The plan is also protected by FCA and the plan could be adjusted if I ever relocate to another region in UK. Unlikely though that is.
30 de janeiro de 2025
Opinião espontânea
Resposta da Golden Charter
Hello Sue, thank you for your kind words. We're pleased to hear that arranging your funeral plan with Golden Charter was a positive experience. Thank you for taking the time to share your experience with others!
Difficult decision made easy
Had made enquiries with a local funeral director regarding a pre-paid plan for my mother and they recommended the services of Golden Charter. Spoke to a lovely lady - Lynne Cunningham - and she helped us put together the perfect plan for mum and made sure everything was in place. I would definitely recommend their services and would again like to thank Lynne for her help and guidance.
22 de janeiro de 2025
Opinião espontânea
Resposta da Golden Charter
Hello Patrick, thank you for your kind words. We're pleased to hear that arranging your funeral plan with Golden Charter was a positive experience. Thank you for taking the time to share your experience with others!
I spoke to a gentleman Paul Cleghorne…
I spoke to a gentleman Paul Cleghorne regarding a funeral plan with Golden Charter. The whole experience was made so easy. He checked everything with me in stages, which is always helpful. I would highly recommend anyone thinking of a funeral plan please check out Golden Charter.
21 de janeiro de 2025
Opinião espontânea
Resposta da Golden Charter
Hi Dawn, thank you for submitting your review. We appreciate your feedback and are pleased to hear that you had a positive experience with Paul. If we can be of any further help, please give us a call.
Made the experience of organising my…
Made the experience of organising my mothers funeral plan stress free Lynne Cunningham who delt with my enquiry was calm clear and precise .
20 de janeiro de 2025
Opinião espontânea
Resposta da Golden Charter
Thank you for taking the time to leave a 5 star review. We are really pleased to hear that arranging your mother's funeral plan with Lynne was a positive experience. We will be sure to pass on your kind feedback!
The call handler
The call handler , Lynne Cunningham was so helpful and informative, kept it simple . Had been worrying about planning my friends funeral, but Lynne took the worry out of it . In one day it was all sorted . Price was very good but service was exceptional, can't thank her enough.
7 de janeiro de 2025
Opinião espontânea
Resposta da Golden Charter
Hi Lesley, thank you for sharing your review. We appreciate your feedback and are pleased to hear that you had a positive experience with Golden Charter while planning your friends funeral plan. If we can be of any further help, please give us a call.
This is nothing short of a scam.
This is nothing short of a scam.
Please read the reviews from people that have actually had to use the service. The poor people left behind that have the distress of a family death, followed by the further distress of dealing with these graveside robbers.
Why not put this money in a bank or under your mattress? The capital value remains the same and they even take money off for "marketing etc" so you're actually dealing the investment at the point of use because they are taking money away from whatever you have given them. In my mothers case more than 4000 pounds languishing with a load of lies to procure that money from her when the salesman sold her the scam/scheme. You're not protecting the money because the person who deals with the funeral is not the person who gave their money to these liars.
Fundamentally what they say and what they do are not the same.
Keep your money and save it elsewhere. You'll be glad you did.
I see your reply and I raise you.
It's a lie that it's guaranteed.
My mums plan has no purported guarantees.
By the way.
Who said my mum had died?
I'm just saying she gave these bloodsuckers money for nothing and they're mouthing condolences in response.
Wow.
It gets worse
Pathetic!
1 de março de 2024
Opinião espontânea
Resposta da Golden Charter
I’m sorry to hear about the passing of your mother and offer my condolences to you and your family.
With all of our funeral plans, when a plan is purchased, the funeral director’s services included within the plan are fully guaranteed. This protects the customer and their family from any future prices increases that occur for these services, as the funeral director won’t ask the family for any shortfall in these services.
A funeral plan is not an investment product. The specific amount we pay to a funeral director to carry out all of the arrangements included within one of our plans doesn’t impact the service the customer receives at the time of the funeral.
Our main aim is to assist the family, at an already difficult time, with arranging the funeral and to make this process as easy and stress-free as possible for the family. I’m sorry to hear that on this occasion, you don’t feel we have been successful in providing the high level of service we pride ourselves on delivering.
I have raised your concerns with our Customer Resolution Team. They will look to investigate the concerns you have raised and will be in contact to discuss this further once they have completed their investigation.
In order for us to investigate this further, please provide us with a funeral plan number and either a postal address, email address or contact phone number. You can email this information to us at complaints@goldencharter.co.uk. Alternatively, you can contact us on 0800 171 2955 between 9am and 5pm, from Monday to Friday.
Disappointing result from Golden Charter. Please be careful giving this company…
Please be careful giving this company your business. My stepmother purchased a scheme from them back in May 2017. The cost of the plan was £3295.00 which was a reduced price. Now her funeral has taken place her funeral director has been sent a payment of £2725.00 a difference of £570. Querying this with Golden Charter I am told that this is correct with deductions for marketing and setting up the plan. I’m sure my stepmother believed that by buying a plan in advance she would be saving some money by freezing costs whereas she would have been much better to put her purchase price into a savings account and accrued some interest from that. All our contact was with the funeral director.
I think this is really not what my stepmother believed she was buying.
30 de dezembro de 2024
Opinião espontânea
Resposta da Golden Charter
Please let me firstly offer my condolences to you and your family.
I’m sorry to hear you’re dissatisfied with the plan purchased by your stepmother. With all of our funeral plans, when a plan is purchased, the funeral director’s services included within the plan are fully guaranteed. This protects the customer and their family from any future prices increases that occur for these services, as the funeral director won’t ask the family for any shortfall in these services.
When a customer purchases a funeral plan with us, they’re agreeing to pay a set amount for all of the services included within that plan to be carried out at the time of need, at an unknown time in the future. In this case, your stepmother agreed to purchase our Standard Plan and pay an amount of £3,295 for all the services included within her chosen plan to be carried out at the time of need.
The specific amount we pay to a funeral director to carry out all of the arrangements included within one of our plans doesn’t impact the service the customer receives at the time of the funeral.
I have raised your concerns with our Customer Resolution Team. They will look to investigate the concerns you have raised and will be in contact to discuss this further once they have completed their investigation.
For us to contact you to discuss this further, please provide us with either a postal address, email address or contact phone number. You can email this information to us at complaints@goldencharter.co.uk. Alternatively, you can contact us on 0800 171 2955 between 9am and 5pm, from Monday to Friday.
Recently purchased a funeral plan for…
Recently purchased a funeral plan for myself and husband. Spoke to Paul Cleghorn, and he made the whole process so easy. We werent rushed or pressured on our choices, and Paul took his time in explaining everything and was so easy to talk to and treated us with respect and kindness. Its a relief to know that our affairs are in order for our children
10 de dezembro de 2024
Opinião espontânea
Resposta da Golden Charter
Thank you for leaving such a lovely review. We’re pleased to hear that Paul made your experience a positive one. Should you have any future needs or questions, don’t hesitate to call us or visit www.goldencharter.co.uk.
Easy to set up, help is available if you need it
This is the third plan I have set up for family and I feel it is very easy to do. For all three plans we have paid the full amount which sets most of the fees for the future. Sadly we have implemented two of the plans but it made life a lot less stressful at a very difficult time. (Our funeral directors for both were Tomlinson Windley who were also excellent) This recent policy is for a family member who lacks capacity and I cannot thank Lorraine Percy enough for the support in getting the plan in place. Liaising with the local council office as well as myself. There was no pressure just a friendly helpful voice on the end of the phone.
4 de dezembro de 2024
Opinião espontânea
Resposta da Golden Charter
Hi Bev. Thank you for leaving such a kind and positive review. We’re pleased to hear that Lorraine Percy made your experience a positive one. Should you have any future needs or questions, don’t hesitate to call us or visit www.goldencharter.co.uk.
Peace of mind
I now have peace of mind ,and saving my family from distressing decisions my representative Paul Cleghorn was very helpful very pleasant to deal with
6 de dezembro de 2024
Opinião espontânea
Resposta da Golden Charter
Thank you for taking the time to leave a 5 star review. We are really pleased to hear arranging your funeral plan with Paul Cleghorn was a positive experience. We will be sure to pass on your kind words – he will be delighted with your feedback!
Absolute rip off - BEWARE
Absolute rip off as my neighbor could pay £12,462 for a funeral costing approximately £3,000 if he lives to 90 years old. The terms of the plan are 17 years at £62 / month. He has paid £6,696 to date and if he stops paying, he loses all his money paid to date & no funeral. Golden Charter refuse to discuss this & just refer back to T&Cs signed at the time. BEWARE!!
2 de dezembro de 2024
Opinião espontânea
Resposta da Golden Charter
Thank you for getting in touch.
We’re sorry to hear that your neighbour isn’t satisfied with the outcome of our investigation following their complaint.
When customers purchase one of our funeral plans, they are presented with a range of plans and payment options to choose from to suit their needs best. Looking at the plan details you’ve provided, I can see that you’ve been granted authority by your neighbour to discuss this plan with us. Your neighbour chose to pay by the Fixed Monthly Payment option which is backed by an insurance policy.
With this payment option, monthly payments are fixed and are determined by the plan type chosen and customer’s age at the time of purchase. Payments are made until the customer reaches the age of 90, or until they pass away, whichever occurs first. After 2 years’ worth of continuous payments, the customer will pass their moratorium period and receive the full benefit of the plan, provided their payments remain up to date.
When a funeral plan is taken out, we provide a 30-day cancellation period. This is to allow customers time to read through all their funeral plan documentation, including their plan summary and terms and conditions, to make sure they are happy with their purchase. There is no refund for this payment type if the plan is cancelled after 30 days.
We can see our Customer Resolution team has investigated the concerns raised by your neighbour and have been in touch to discuss their findings. We’re sorry to hear that your neighbour is dissatisfied with our response. We realise that it may not always be possible to reach agreement and therefore you may wish to contact the Financial Ombudsman Service with your concerns. The Financial Ombudsman Service can be contacted using the following details:
The Financial Ombudsman Service, Exchange Tower, London El4 9SR
Tel: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org
Alternatively, if you or your neighbour would like to discuss this case further, please contact us on 0800 833 800 or by email at complaints@goldencharter.co.uk. We’re available from Monday to Friday, 9am-5pm
Excellent customer service from Mariama.
Excellent customer service from Mariama.
25 de novembro de 2024
Opinião espontânea
Resposta da Golden Charter
Thank you so much for your 5 star review! We are delighted to know Mariama was a great help to you. Please do just reach out if you need anything else.
Lynne was our advisor on our funeral…
Lynne was our advisor on our funeral plan at Golden Charter took her time to explain everything to us and guided us through every single step and putting us at ease so thankful for her knowledge and sincere concern,thank you Lynne x
25 de novembro de 2024
Opinião espontânea
Resposta da Golden Charter
Thank you for sharing your kind words, we are so glad Lynne was able to help make the planning process smooth. If there's anything further we can do for you, please don't hesitate to reach out.
Funeral plan
After speaking to Mariam,
l have sorted my funeral. She was very helpful & advised me on a few questions l had. Thoroughly recommend Golden Charter.
7 de novembro de 2024
Opinião espontânea
Resposta da Golden Charter
Thank you for taking the time to leave a 5 star review. We are really pleased to hear arranging your funeral plan with Mariama was a positive experience. We will be sure to pass on your kind words – they will be delighted with your feedback!
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