Good Tape Opiniões 

79
•
TrustScore: 3 em 5

2,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Ive been using Good Tape for about 3 years now. Lately i started using it as pro (the last 6 months) And the last years time when i started ramping up my need for transcribing Good Tape... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Subscription id: BTcXljVK9DQ3t1HqL Har brugt den betalte version Goodtape ifm. mit arbejde til transskribering af interviews i forskningsøjemed. Umiddelbart lød det som en virkelig smart o... Ver mais

Classificada 5 em 5 estrelas

I am actually quite shocked by the accuracy of this transcription service. It tends to capture every word even if the speaker is non-native. Thumbs up to the makers. The waiting time has increased sig... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've used Goodtape while working on my Master Thesis, and I'm fairly impressed. Great software, fast AI and great customer service. I've experienced some trouble with restoring my credits on my acc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de transcrição
  2. também em
  3. Empresa de software
  4. Serviços de transcrição de áudio
  5. Tradutor

Escrito pela empresa

Good Tape’s mission is to let you focus on what matters most by providing the best AI transcription service possible. We offer a simple and user-friendly path to turning audio files into precisely transcribed text. Our tech-driven solution saves hours of tedious work, allowing you to use that time to, hopefully, make the world a better place.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

79 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 16% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(79)

8 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The transcription works flawlessly

The transcription works flawlessly. The best of the services I tested befor choosing Good Tape.

Also, Storm from costumer service was very helpful when i didn't manage to pause my subscription in time.

28 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Huge time saver!

Huge time saver. Used it to transcribe 15 30-45 min interviews. Sometimes some words are not transcribed correctly, but compared to doing it manually it is so much faster, even after taking the time to proof read.

Would def recommend if you have lots of interviews to transcribe. Customer service was also really great and helpful!

24 de junho de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Jeppe,

So happy we could be of help with your interviews!

We're always improving our accuracy, so it'll only get better over time :)

Regardless, thanks for you review here,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

I took out a subscription on 7 April

I took out a subscription on 7 April. I used it once and cancelled on 10 April. They charged me 20 euros on 7 May even though I cancelled my subscription. They tried to charge me 3 more times, even 3 days ago, despite the fact that the application says that the period is free.
EDIT: company helped me and return me money :)

23 de junho de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi there!

Please reach out to yourfriends@goodtape.io with your account information and we'll handle this for you. This is not intentional, as we have no binding agreements and make it very easy for our customers to cancel their subscription directly from their profile page.

Good Tape runs on a subscription model, so it will automatically renew, with the option to always cancel whenever you don't need it anymore.

Best,
Storm Bredahl
Customer Success

Classificada 5 em 5 estrelas

Best service and a top tool

The best service and a top tool to transcribe long interviwes.

21 de junho de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Jannie,

Awesome - super glad we could help here :)

Best,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Good experience for good tape

The official service is really nice and the software is very useful and convenient. I can’t wait to recommend to everyone !

18 de junho de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi 許耿誥,

We can't thank you enough - word to mouth has been our top method of getting new users onboard with Good Tape :)

Do remember - you have a referral code in your user settings that'll allow you to get both your colleagues and yourself a discount!

Best,

Storm Bredahl
Good Tape customer success

Classificada 4 em 5 estrelas

Many thanks to the developers

Many thanks to the developers! You can improve the decoding of geographical names, names and complex words. Made transcripts in Russian and Ukrainian

1 de maio de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Anna,

Thanks for your kind review here!

The developers send their regards :)

Best,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Mygoostape helped me a lot with…

Mygoostape helped me a lot with transcribing material for my bachelors, that would’ve otherwise taken hours to do so alone.

The support team was also super helpful, which is why they deserve a good rating!

10 de junho de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Celina,

Congrats with your bachelors!

It's great we were able to help - and we're super glad we could be there to resolve the support issues :)

Best,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Amazing transcription program

Amazing transcription program
I used it a lot when I was writing my final assignment and it worked so well. When I upgraded it from the free version to the payed it only took a few moments to transcript it

21 de maio de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Thea,

Awesome to hear we could help with your assignment!!

We'll always be here if you need more transcribing help :)

Best,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

I had a wonderful experience using Good…

I had a wonderful experience using Good Tape. I work as a journalist and often have to work with audio. Good tape saved me plenty of time. Also, it is so cool that the service has Ukrainian language as it is not so often used in others platforms and I see only Russian. In addition to this, I had a great experience talking to the customer service team!

26 de maio de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Ксенія,

We're really happy to hear your feedback here - especially with Ukrainian :)

Слава Україні!

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Excelent job

Excelent job!
I had to do something that was going to take me hours, but with your help I was saved from spending hours in front of the computer.

24 de maio de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Oscar,

We aim to please :D (and save you from wasting time on manual transcription)

Thanks for your kind feedback here :-)

Best,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

High quality service

Good tape helped me a lot with the transcription of the interviews for my thesis and saved me a lot of time. The transcriptions are of excellent quality and can be done in multiple languages even with a poor-quality recording. I recommend this service.

25 de março de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Romane,

Thanks a lot for sharing your feedback here :-)

We're especially happy to hear about our ability to transcribe poorer quality recordings - it's been one of the toughest parts of our AI's development process.

Best,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Very impressed: saved me house of work

Used it for the first time yesterday, i recorded a double interview that laster moet than one hour. Facing a strict deadline, i’ll really needed Some help. Good Tape was a great help,because i didn’t had to listen to the recording and write every spoken sentence down, it saved me at least Two hours of work.
Eyeopener for me! And it translated the Dutch language perfectly!

14 de maio de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Ivar,

You've perfectly summed up the problems we're trying to solve here :-)

Super happy to hear that we were able to help - especially with Dutch, we've been working really hard to perfect it, so hearing a direct Dutch testimony is absolutely perfect!

Best,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Har ventet i 6 dage...

Jeg havde hørt gode ting om Good Tape, hvorfor jeg valgte at bruge det til min eksamensopgave. Jeg bruger den gratis version og var glad for, at jeg kunne transskribere de tre (5-15 min) lydfiler jeg havde brug for.
Jeg har dog ventet i over 6 dage nu og ingen af dem er klar til brug.. Jeg har måtte finde et andet sted at få mine lydfiler transskriberet, da jeg ellers ikke ville kunne nå det.
I teorien et virkelig fint website og værktøj, men har du travlt og ikke råd til at betale for det, så er det måske værd at finde et andet værktøj.

EDIT: jeg har fået nulstillet min konto og fået tre nye transskriberinger. Har brugt den første, der var klar inden for en time. Derfor ændret fra 2 til 5 stjerner
TAK for hjælpen! :-)

7 de maio de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hej Laura!

We're so sorry about this - we had some periods of downtime from the 6-8th of May as we migrated to a more stable transcription engine provider. This migration led to a rare few user's uploads to permanently process. If you reupload them now, we ensure you they'll transcribe in no time.

Further, as you're a free user on our platform, we can return the free transcription tokens for you - just email the links to tape@goodtape.io and we'll mark them as failed :)

Best,
Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Perfect

Perfect! Snel getranscribeerd & super nauwkeurig. Vooral voor mijn scriptie erg handig.

23 de abril de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hoi Lisa,

Absoluut geweldig - super blij dat we konden helpen :-)

Beste,

Storm Bredahl
Good Tape customer success

Classificada 1 em 5 estrelas

THIS IS A TRAP, BE CAREFUL

The transcription has an acceptable quality, although the editing is a bit buggy and annoying. The worst thing however is that, after your subscription expires, they literally STEAL your work: although you have already paid for those hours of transcription, you cannot access the already transcribed recordings, unless you keep your subscription active forever! This makes the service basically useless, you will end up wasting hours of work. Be aware that you have to download everything before the subscription expires, and that you will never be able to check again the audio in the future. Time and money wasted!

22 de abril de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Ab,

I am super happy to let you know the following:
- We have improved the transcription quality significantly in May!
- You can now pause you subscription and keep access to the full archive (it's 100% free)

We do make sure to be very clear that when our customers cancel, they loose access to the paid-features. The archive is a big feature that we allow access to for all users, but unlimited access is for our Professional users.

I was just looking through our database, and I have not been able to find the user you may be referring to. Could you please reach out to us at yourfriends@goodtape.io?

Thank you for this feedback though - we really appreciate it and take it to heart. It you have any tapes you would like to access again, our customer service usually replies within 24 hours and will help you out!

All the very very best,

Lasse Finderup
General Director
Good Tape

Classificada 5 em 5 estrelas

It makes my life easy

It's easy, its fast, its cheap. It has a beautiful UX and UI as well. but MOSTLY it works very well!
Good plus: the assistance. Fast, kind and efficient.

10 de abril de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi there,

Perfect - we're really happy to hear we've been meeting the plus points :-)

Our front end developer also got a big smile for you UX and UI complement - a huge thanks from him!

Thanks for your lovely feedback here,

Storm Bredahl
Good Tape customer success

Classificada 5 em 5 estrelas

Wonderful experience

Hello,
I first found out about Goodtape somewhere about 7-8 months ago. Their free service REALLY helped me in my work. It was incredibly precise and very easy to use.
Later on, I did pro transcription, and it was great.
Also, best of all, their customer success team TOTALLY exceeded my expectations. They couldn't be more helpful and they always get back to you in minimal waiting time and always help and follow up no matter you're subscribed or using the free service.
I appreciate this service so much. It's brilliant. Way to go!!!

29 de março de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Salma,

Thanks for sharing your experience with Good Tape :)

We're really happy to hear that our free service initially helped you with your work and that our pro transcription lived up to your expectations :D

We'll always be happy to help regardless of whether you're a paying customer or not.

Again, thank you for your brilliant feedback!

Best,
Storm Bredahl
Good Tape Customer Success

Classificada 5 em 5 estrelas

Great software, great service

I've used Goodtape while working on my Master Thesis, and I'm fairly impressed. Great software, fast AI and great customer service.

I've experienced some trouble with restoring my credits on my account, and the team helped me quickly. Thank you Goodtape for making the proces of interview easier

18 de março de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Morten,

Thank a million for your kind words and for choosing Good Tape to assist you with your Master Thesis!

We’re really happy to hear that you found our software impressive - and glad we could get the credits sorted :)

Your feedback means a lot to us, and we're here to help if you ever need it in the future.

Best,
Storm Bredahl
Good Tape Customer Success

Classificada 5 em 5 estrelas

Good Tape to the rescue!

I had a folder with about 15hrs of interview and FGD recordings in bahasa Indonesia, with a tight deadline. So of course, I tried to search for AI transcription tools that are okay with languages other than English. There were many good reviews for Good Tape, and the free version lets you use up to three 30 min recordings, so I tried. It was about 80% accurate! I only needed to go over and make some minor edits. Considering it was in bahasa Indonesia, and the audio wasn't really that clear..I was surprised at the accuracy. Also, I made a mistake and uploaded the wrong tape and ran out of the monthly 3 free quota. I emailed the support team, and a real human (not auto response/ chatbot) replied in no time and was really nice and helpful. Usually Customer Services take forever to respond to emails and like to end conversations abruptly and rush through things, especially for non-paying customers. And so overall it was a great experience. I told my Boss and we decided to subscribe. Thank you!
(to help this reach other Indonesians: kalau perlu AI untuk membuat transkrip rekaman dengan cepat, dan akurat, Good Tape memiliki kualitas yang baik dengan harga terjangkau)

21 de março de 2024
Opinião espontânea
logótipo da Good Tape

Resposta da Good Tape

Hi Samia in Indonesia!

Amazing to hear that our Indonesian transcription is adequate - especially since we don't speak it ourselves it can be a little difficult to know if it's any good :) But - getting a direct testimony from you is all we need.

Regardless, we're really really happy to hear that we've been of help with everything :D

Best,
Storm Bredahl
Good Tape customer success

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