Ive been using Good Tape for about 3 years now. Lately i started using it as pro (the last 6 months) And the last years time when i started ramping up my need for transcribing Good Tape... Ver mais
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Leia as opiniões dos outros
Subscription id: BTcXljVK9DQ3t1HqL Har brugt den betalte version Goodtape ifm. mit arbejde til transskribering af interviews i forskningsøjemed. Umiddelbart lød det som en virkelig smart o... Ver mais
I am actually quite shocked by the accuracy of this transcription service. It tends to capture every word even if the speaker is non-native. Thumbs up to the makers. The waiting time has increased sig... Ver mais
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I've used Goodtape while working on my Master Thesis, and I'm fairly impressed. Great software, fast AI and great customer service. I've experienced some trouble with restoring my credits on my acc... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Good Tape’s mission is to let you focus on what matters most by providing the best AI transcription service possible. We offer a simple and user-friendly path to turning audio files into precisely transcribed text. Our tech-driven solution saves hours of tedious work, allowing you to use that time to, hopefully, make the world a better place.
Informações de contacto
Dinamarca
- tape@goodtape.io
- goodtape.io
2,8
Aceitável
79 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde dentro de uma semana
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As pessoas também visitaram
Very good tool
Very good tool, clean and precise transcriptions even with average quality audios - or different accents. Bonus, the team is nice and super responsive. I totally recommend it.
19 de março de 2024
Opinião espontânea
Resposta da Good Tape
Hi Elise,
Awesome - we're really happy to hear we've been of help here :D
We've actually specifically tried really hard to nail hard-to-understand accents, so hearing direct proof from you is amazing!
Best,
Storm Bredahl
Good Tape customer success
Brilliant by its simplicity
As a professional user (freelance journalist) i've tried several speech to text tools. Mostly very disappointing to even completely useless and burning money.
For transcribing manually one interview it could take me up to 6 exhausting hours. A collegue advised me GoodTape and it is amazing (lot's of chocolate for him). I started to use it in octobre 2023 (the freemium, slow but accurate). And directley ordered the premium version. It will cost you some money. But oh my: had i had software like this before, i would have made much more money (as you might know freelance journalists are rather underpayed in the Netherlands, per word, and two big media outlets share the market so nothing to negotiate). And i had energy left to finish longer interviews the same day, instead the next.
Once i had a rather 'stupid' question (i didn't find the upload function that i used often before - which i think is still a bit hidden), but the helpdesk didn't laugh and answered me fast. Real guys, not a bot!
For the rest the tool is brilliant by it's simplicity. Also nice to know: since it's a European (Danish) tool, the outcome is under European privacy restrictions.
Definitely worth my money!
18 de março de 2024
Opinião espontânea
Resposta da Good Tape
Hi Yvonne,
Sorry for the late reply here - but thank you!
We're so happy to hear that we've been of help like this - the team here in Good Tape HQ have all just had a look at this review and we've now all got huge smiles on our faces :)
Best,
Storm Bredahl
Customer success team
Amazing service and client relashionships !
I had a small issue with billing. But the team answered me very very very nicely within a few minutes and solved my problem quite quickly !
Thank you so much for the attention you gave to the situation and the service you provide that's so helpful for many students !
21 de fevereiro de 2024
Opinião espontânea
Resposta da Good Tape
Hi Lola,
We're so happy to hear this from you - we'll always be here to help :)
Best of luck with your studies!
Best,
Storm Bredahl
Good Tape Customer Success
The best online transcription service I've found
I'd given up on online transcriptions for translated focus group discussions (in good, but usually accented English) but Good Tape works really well- catching place names and common names and catching changing topics and speakers, even when there's only a single voice. Good customer service too. Hooray!
23 de fevereiro de 2024
Opinião espontânea
Resposta da Good Tape
Hi Christine,
Absolutely awesome - we actually like to pride ourselves a little on our ability to understand accented English (especially since we're Danish speakers ourselves) - so to hear a direct testimony from one of users is simply great :)
As for catching place names and the like - that's the beauty of AI. Through using context gathered by our AI, it can make accurate and calculated assumptions on what certain names etc. may be - whereby a traditional automatic transcription service would get confused.
Regardless, do reach out to us if you ever feel you need any help with anything :D
Best,
Storm Bredahl
Good Tape Customer Success
Exelent
completely amazed, very good service, also, I think it is the best software that can convert voice to text, your package is the best because it does not have many restrictions and the service is very good. 5 stars without thinking about it.
20 de fevereiro de 2024
Opinião espontânea
Resposta da Good Tape
Hi Juan,
Thank you so much for this feedback - it means the world to us and put a smile on all our faces :)
If there's ever anything we can help with, or if there's something you feel would better your time on Good Tape, do reach out to us at tape@goodtape.io!
Best,
Storm Bredahl
Good Tape Customer Success
Word of Thanks
Dear GoodTape Team,
Thank you, Thank you, Thank you.
I would have been lost was it not for you guys.
Your team are tops, professional and eager to assist.
Awesome!!!
5 de fevereiro de 2024
Opinião espontânea
Resposta da Good Tape
Hi Anadia,
Sorry for the slightly delayed response - but we're so glad to hear that we were of help. We've just caught your review here, and we couldn't appreciate it more :D
There can be hiccups at times - but 9 times out of 10, reaching out to us would mean your problem gets solved ASAP :)
Best,
Storm Bredahl
Good Tape Customer Success
I purchased the paid version
I purchased the paid version, but when I use it I often get "Unexpected end of JSON input", which prevents me from using it properly.
14 de janeiro de 2024
Opinião espontânea
Resposta da Good Tape
Hi there,
This was a small bug that a few of our users experienced which has since been fixed.
There is a simple solution however!
Just log out, restart your device, log back in, and reupload your recording. We ensure you that it'll work fine :)
If you have any further questions just reach out to us here tape@goodtape.io!
Best,
Storm :)
Customer Success Team
Bad site do not use!! Paid version is a scam!
Bad site do not use! The free transcribtion is okay but the paid version is really a scam. For 18€ I got only 20h of transcribing for an entire month, while the site says premium plan etc...
Came to find out that they are a site that work their way into misleading people with the small details of an agreement. Do not use!!!! You will be dissapointed with the paid version!
19 de dezembro de 2023
Opinião espontânea
Resposta da Good Tape
Hi Frakke,
We're really sorry you feel this way - but we do state on our site that we limit our users to 20 hours per month.
As much as we wish we could offer unlimited transcription hours for all our users, it'd simply be impossible with the insane costs of AI transcription.
We've already placed ourselves as the cheapest AI transcription model on the market because we aim to be a service that is available to all. Coming from Zetland, a Danish investigative media outlet, we know first hand how annoying it is to manually transcribe; which is why we've ensured that Good Tape is affordable (and therefore accessible) as possible. If Good Tape offered transcription on an unlimited basis, our service would immediately be inaccessible to 95% of our users due to the huge prices we'd have to implement.
Once again, we're really sorry for the confusion around this - If you have any specific issues, please reach out to tape@goodtape.io, we'd love to help :)
Best,
Storm Bredahl
Good Tape Customer Success
fast and good transcription
fast and good transcription. I like the usability of your website and the numerous of languages. It's important for me because we are conducting research with respondents from very different countries
Price is good, quality is the same. Thank you guys
2 de novembro de 2023
Opinião espontânea
Resposta da Good Tape
Hi Elize,
We're so glad to hear that we've been of help to your research - hearing such feedback is simply invaluable to us :)
We're always trying to improve our service for researchers that are using Good Tape - so if there are ever any cool features that you'd like to see us implement, do reach out to us at tape@goodtape.io :D
Thanks again,
Storm Bredahl
Good Tape Customer Success
I haven't written any reviews yet…
I haven't written any reviews yet though I felt I had to now.
The transcription is amazing but the moment you start editing the faults that they made, things start to get really annoying. For some reason it saves the edits in the app but when exported to a text 90% of all the edits are gone. Thought I could save some time on my thesis with this but truly disappointed in the double work I have to do now after paying for their service
2 de novembro de 2023
Opinião espontânea
Resposta da Good Tape
Hi Steven,
We're really sorry for the delayed response - but this was an issue that had been fixed promptly the same week you'd originally sent out this review.
We would love for you to try out Good Tape again - we've added a bunch of new features and feel that we've only gotten better :)
If you have any specific questions or queries, do reach out to us at tape@goodtape.io!
Best,
Storm Bredahl
Good Tape Customer Success
Very precise even with uncommon accents
Cheaper than competitors like Otter.ai, offers a cleaner and highly precise transcription (which means you save a lot of time), and it's capable of handling more difficult accents. Really not sure what this 1-star-review concerning bad performance was about (probably a fake?).
I'm using it for academic work.
20 de setembro de 2023
Opinião espontânea
Resposta da Good Tape
Hi Kim,
That's awesome - we've really tried hard to make Good Tape hammer down those difficult accents, so hearing a testimony proving the fact is just music to our ears :D
As for the 1 star review, honestly, we're equally as confused, but hey-ho :-)
Regardless, do reach out to us at tape@goodtape.io if there's ever anything you feel we could help with!
Best,
Storm Bredahl
Good Tape Customer Success
I am actually quite shocked by the…
I am actually quite shocked by the accuracy of this transcription service. It tends to capture every word even if the speaker is non-native. Thumbs up to the makers. The waiting time has increased significantly for free users though. I hope they are able to increase capacity of their system and also introduce packages for users that need only few transcriptions per month.
8 de junho de 2023
Opinião espontânea
Resposta da Good Tape
Hi there,
Thank you very much for your kind words. We are really trying our very best to also offer the best possible solution to our free users. Being a small company, it is a balance, but I promise we are trying to provide maximum value to all users - including the free ones :)
Once again, thank you so much for the kind words.
All the very best,
Perfect to transcribe interviews
I saved countless hours of transcribing. Wish I had this when doing research at uni - looking forward to the upgrade that distinguishes between voices!
15 de fevereiro de 2023
Opinião espontânea
Resposta da Good Tape
Hi Nima,
Thank you so much for the kind words. Super happy to hear that you are enjoying Good Tape! Please spread the word so that we can get rid of manual transcribing :D
Very very very poor performance even for paid subscriptions
the accuracy of the transcriptions are outstanding so the other shortcommings are really a pitty.
But the stability of the app is hillarious.
Though I have PAID for the PREMIUM version of the product, I now more often experience problems with lost data/tapes/transcriptions, no access to the app, security issues or too slow process times than I do experience a normal and acceptable processesing without errors.
If Google, Microsoft, Apple or Facebook have had the same basic issues they would have been in a giant global shitstorm right now.
and they had paid back the supscription fees for the past 1-2 months due to the completely unacceptable performance/service levels.
As your core source code (AI-logaritm) is so excellent - why dont you sell it to one of the big 4 mentioned above an then go back to your core business (journalism) and get big fat check for the IP and let all us users benefit from beeing handled by a real professional and reliable IT company.
Or at least dissable the free section untill you can deliver a reasonable service to the PAYING customers !
Such a pitty that you can simply not get the basics right. a Formula 1 car i still not able to win the race though it has the far best engine if it is has no tires !
17 de maio de 2023
Opinião espontânea
Resposta da Good Tape
Hi Jens,
First of all our apologies for the late reply on your review. We have not received any communication or information from you, and I have not been able to find a customer with us with your name.
We had a technical issue back in May, that lead to some outage, and we deeply apologize for any inconvenience this may have caused you. We reached out proactively to all who was affected by this, and even offered discounts to several people.
I can assure you that everything was sorted, and we have made countless upgrades since then, resulting in a way superior service with no downtime since then.
Again, we deeply apologize for any inconvenience this may have caused at the time, but hope that are enjoying the service still.
Best Regards,
i's excellent an reliable
it's excellent and reliable. easy to use. free version you have to wait a little, but not too long.
8 de maio de 2023
Opinião espontânea
Resposta da Good Tape
Hiya Jose,
Thank you so much for your kind review - we really appreciate it! Hearing stuff like this really makes us feel like we're realising our mission here :D
Perfect for students
Very accurate transcription, saved me a lot of time on lectures I’d missed and were recorded.
24 de abril de 2023
Opinião espontânea
Resposta da Good Tape
Hi Albert - Thanks so much for your kind review! Seeing students get help with Good Tape is simply amazing, we're really really glad we could help :)
Amazingly accurate transcription!
Great transcription in English. Used to search for a quote from a very long podcast I couldn't be bothered to listen to again!
13 de fevereiro de 2023
Opinião espontânea
Resposta da Good Tape
Hi there,
This reply may be one year and one month late - but we'd still like to extend our thanks for your lovely feedback :)
We hope that after all this time, we're still up to the same standards as you've described us as here :D
Regardless, do reach out to us at tape@goodtape.io if you ever need any specific help!
Best,
Storm Bredahl
Good Tape Customer Success
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