GORAL Opiniões 

242
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... Ver mais

Classificada 5 em 5 estrelas

Brilliant customer service. Some small delays due to issues outside of gorals control but they went out of their way to sort it out and get the order were it needed to be

A empresa respondeu

Classificada 5 em 5 estrelas

Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Unreliable. Zero customer service. Late responses never followed up. Still without these pricey and paid for shoes 12 week later. No information. Promises not kept. Great pity but I do not think I cou... Ver mais

A empresa respondeu

Informações sobre a empresa

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  2. Loja de calçado

Escrito pela empresa

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

242 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 44% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(242)

56 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

2 pairs out of 3 had to be sent back

Had to send back 2 pairs ...1st pair the blood core leather was wearing in weird..send pics and you took them back no problem. Still haven't hurd anything about them. The 2nd pair wouldn't fit...like not at all..I had to pay that shipping

4 de novembro de 2025
Classificada 4 em 5 estrelas

High Quality.. Sizing?

Objectively, their shoes are great quality with premium materials. However, not sure they are the best fit for my feet. 2 pairs in and I find the fit either too tight or too loose (got a pair in size 45.5 and a different pair in 46). Probably won't get another pair.

21 de janeiro de 2025
Classificada 4 em 5 estrelas

Great boots, if a little support/delivery snafus.

First, the boots are perfect. Very high quality, zero complaints.
The company has some growing pains I think, communication was lacking, they passed the ship date, when I contacted them "we had to rebuilt", which I suspect meant they'd forgotten them but who knows.
Regardless though the custom boots took about the time I'd originally expected, and I'd deal with Goral again even knowing the delay, it's not atypical in custom footwear.

4 de novembro de 2025
Classificada 5 em 5 estrelas

Amazing quality, worth the wait.

Amazing quality, well worth the time. I have a few pairs of Goral shoes at this point and they are phenomenal. I love how easy they are to wear, and how sturdy and reliable they feel.

4 de novembro de 2025
Classificada 5 em 5 estrelas

Couldn't have asked for a more seamless experience.

Great communication from the company when I had a sizing issue that was my fault.

I really enjoyed the production emails I got that not only told me what stage my footwear was in as it was being constructed but even had pictures of the people working on it in the various stages I thought that was a an interesting touch.

Footwear was high quality and it was just a really great experience overall I would definitely do business with this company again.

4 de novembro de 2025
Classificada 1 em 5 estrelas

Sent back 2 pairs of shoes over 3 weeks…

Sent back 2 pairs of shoes over 3 weeks ago as they didn't fit and still waiting for a refund even tho I have chased them

6 de outubro de 2025
logótipo da GORAL

Resposta da GORAL

Hello Patrick, I hope you are well today! I’m really sorry for the delay in responding and for any frustration this has caused - I will certainly look into this with our customer service team. I can confirm that we received your shoes back and processed your refund this morning. Hopefully you received our email confirming the refund. If you do need anything else then do not hesitate to message me directly, I'd love to help! All the best, Katie

Classificada 5 em 5 estrelas

When you make your first purchase, it likely won't be your last.

An impressive shoe company that make all of their shoe products inhouse, handcrafted by skilled craftsmen in England. It's blatantly obvious upon picking up the shoes for the first time that the build quality is extremely robust and well constructed. Goral typically release classical timeless designs but ocassionally they mix it up with collabs and experimental projects. This produces some very interesting shoes, sometimes in limited batches. Well worth keeping tabs on.

Their customer service team, although small, has a lot of heart and are working at a time where the company is seeing high demand due to the new blood core leather released last year. I have spoken to both Ilyana and Julia and they've both helped me with any queries or issues I've had.

This company and their shoes deserve far more recognition than they are getting. I wish them all the best with their future endeavours. You've got a customer for life, Goral.

31 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I recently purchased the Mellor ll…

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, making the sneakers both stylish and durable. They are comfortable to wear and easily elevate any casual outfit. Highly recommend for anyone looking for quality footwear!
I gambled with the magic box segment and got a suede shoe. I must say, the suede was a low for me. The heel is too high and the suede doesn't qualify as what would come out from a reputable setup like Goral. It also took a long while to get delivery of the Spitfire sneakers from Goral Shoes, - made an order 30th June, dispatched 5th sept and delivered 9th Sept. Imagine 2month and...
In all, I would say the Mellor ll Charles F stead spitfire leather sneakers made the day for me.

5 de setembro de 2025
Classificada 5 em 5 estrelas

I ordered a mystery box

I ordered a mystery box, and got a lovely pair of black suede sneakers with white soles. They're beautiful really. I'm still breaking them in, just wearing them round the house. I can safely say the last thing I expected or wanted was suede shoes, but the mystery box really is pretty random, and you cas get shoes that are not on the website, trials etc. I've gone and gotten all the brushes, cleaning shamooo and waterproofing sprays. I hope I can keep them in good condition in Irish weather. I really want to go a more sustainable route, resoling and repairing my shoes rather than throwing away otherwise good pairs because they soles are worn. I think I'll be back again for Smugs, Chelsea boots or some other model. And probably antiehr mystery box at some stage, funds permitting. The quality really is top notch, and they are lovely shoes.

4 de setembro de 2025
Classificada 5 em 5 estrelas

Always superb customer care

Always superb customer care, very communicative, very helpful. Visited the factory before and staff all very friendly, even spoke to the boss and his family. I like that it’s family run and owned not sold out. Always excellent shoes, superb leathers, always well made and prepared to resolve issues. I have 10+ pairs of gorals and seeing as how
One of the shoes is my name sake, I kinda have to buy them and support this wonderful British firm of Polish emigres.

22 de julho de 2025
Classificada 5 em 5 estrelas

Worth the Wait

While it took some time for the shoes to be made, it was completely worth the wait. What I received is a pair of the the best-looking hightops I've owned, that are for more comfortable and better made than anything else I've worn before.

As someone that needs wide toe boxes in shoes, the EE last fits great for me. It didn't take very long for the leather to break in and after a few weeks of near daily wear, they are easily my most comfortable pair of shoes. I wouldn't hesitate to buy these again, but fortunately I won't have to for a good long while since they can be resoled. Thank you to the team at Goral for making such awesome shoes.

10 de junho de 2025

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