Gordon Brown Law Opiniões 

(previously had review removed, due to adding a name, i've now removed this so no trustpilot rules broken). To anyone reading this review, this is an honest review, yes i was not their customer but we had to deal with them practically on a daily occasion.

A thoroughly frustrating experience from start to finish

Although we are not Gordon Brown Law's direct client, we are in the middle of a property chain where our buyers instructed them to act on their behalf. Unfortunately, their handling of the transaction has affected everyone involved - ourselves, our buyers, our sellers, both estate agents, and our own solicitors.

The biggest issue has been constant delays and a complete lack of communication.

Our buyers requested their contract pack to sign. Rather than sending it promptly, it took almost two weeks for Gordon Brown Law to email the documents. The buyers signed and returned them the very next day, meaning the delay sat entirely with the conveyancer.

Communication has been equally poor throughout. Emails often go unanswered for days, phone calls rarely result in meaningful updates, and when a response does arrive it isn't always from the conveyancer actually dealing with the file. It leaves everyone chasing for basic information that should be proactively communicated.

The enquiries raised have also been baffling.

For example, we had already answered "No" to the Japanese Knotweed question on the property information forms. Several days later, rather than progressing matters, we were asked to obtain evidence from a surveyor confirming there was no Japanese Knotweed. We do not have such a report, nor would most sellers unless there was already a concern.

Even more frustrating, just eight days before a proposed completion date, Gordon Brown Law raised an enquiry asking for confirmation that the property was not a discounted dwelling. This is exactly the type of enquiry that should have been raised at the beginning of the transaction, not when an entire chain is preparing to exchange and complete. Unsurprisingly, this caused yet another unnecessary delay.

From the outside, it feels as though the workload may be exceeding the resources available. Whether that is because individual conveyancers are managing too many files or because work is being delegated without sufficient supervision, I cannot say. What I can say is that the service we have experienced has been consistently slow, reactive and frustrating.

What makes this particularly telling is that even Gordon Brown Law's own client has repeatedly apologised to us for choosing them. When your own client is expressing regret over their choice of solicitor, that says a great deal.

My advice to Gordon Brown Law would be to review your capacity, improve communication standards, and ensure enquiries are raised at the appropriate stage of the transaction. Clients and everyone else in the chain deserve timely responses and competent case management.

I'm sure there are good people working within the firm, and I genuinely feel for those trying to provide a good service. However, based on our experience, that is being overshadowed by poor communication, unnecessary delays, and a lack of professionalism.

I would not recommend Gordon Brown Law based on our experience. There are many established conveyancing firms with stronger reputations, and I would encourage anyone buying or selling a property to research their options carefully before instructing them.

p.s. I know their response will be "please remove your comment and email us at x" - no, people need to see the trauma and stress you put people through. Deleting the comment only puts someone else through it.

Gordon Brown Solicitors did a great job with my house purchase. They helped us get to completion quicker than expected and were efficient and professional throughout.

Very slow, too many delays. Unapproachable, appalling contact, double charges/fees. Wish we’d gone with another firm

Excellent service Lee was on top of things from start to completion
Great work reccommended

So far I am really disappointed in the lack of communication and updates on the purchase of my property.
The app, which is supposed to be used for ease of back and forth communications is seldom updated and when it is very superficial information is given.
On emailing the conveyancer I have failed to get a timely if any response by email or phone. When I did I was told I was the one in the wrong.
10 weeks into trying to purchase a flat, I am no further forward, have absolutely no clarity that any progress is being made. I feel like this company take your money and sit back and wait for the process to manage itself.
When I have raised a compliant, closed ranks. No apologies, no commitment to make things right.
Terrible customer service, poor conveyancing services. Do not use.

This was a great experience with a professional company.They tailormade the sale for us making it quick and easy even completed early first class and i would recommend to anyone.A special thank you to Sara thompson and her amazing,personable customer service skills absolute credit to the company and second to none awesome Sara and thank you so much

I have recently used Gordon Brown Law to deal with the legalities of the sale of my deceased sister’s property, as executor, and was extremely satisfied with the service received. The conveyancer assigned to us, Sara Thompson, was excellent. She was extremely professional, explained legal terms to us in simple language - which was greatly appreciated given that this was a completely new experience for us. Sara responded to all of my questions promptly, kept me informed at all stages, and carefully walked me through the whole process step by step. The fees were reasonable too. I would highly recommend Gordon Brown Law to anyone requiring conveyancing service.

Excellent experience when selling our home. Dan was always on hand to answer any questions or queries we had and made the process seamless

Very professional. Have me regular updates as to progress of sale. Very friendly and helpful

My experience of dealing with Gordon Law was one of ease & proffesionalism. My Solicitor was Sophie Lawson who was always very charming polite & thorough wether she was contacting me by phone or email. Any questions i had were always dealt with swiftly so i was never left hanging around waiting for a reply for very long time which is always nice. They made the process so easy so i would definately recommend them to anyone so well done for a very pleasant experience at a time that can otherwise be very stressful but not on this occasion, so a big thankyou to Sophie & the team.

Very professional service with no problems at all.

Great service provided by Mehreen and staff at Gordon Brown Law. Helpfull and polite, I was pleasantly surprised at how quickly things were processed and dealt with, the process of selling my house was quick and easy, managed through telephone calls, app and e-mail correspondence for a speedy process. Avery big thank you and highly recommended.

Great experience purchasing our first home with Gordon Brown Law. Kate and her team were fantastic. Always around for any questions and so helpful. Made the whole process feel a lot less daunting and stressful than we expected.

Great service provided by Dan! Our file was progressed quickly with comprehensive updates provided when the file was progressed. Would highly recommend

We will shortly be completing and as first time buyers have had a great experience with Gordon Brown Law. The app was easy to use and communication via email and phone has been clear and consistent. I don't think we ever waited more than a day for a response from Kate Bell and during annual leave they had someone covering. Really nice team on the end of the phone too. Thank you!

I have recently completed a property sale using Gordon Brown Law. I was helped through the process by Sophie Lawson who I found to be extremely helpful, knowledgeable and efficient. The whole process was quick and easy, managed through their app and email correspondence for a speedy process. Thank you

Great service and good communication throughout the process of selling my home

I dealt with Alaina for the sale of my property.
Throughout the process Alaina was efficient, patient, thorough and professional.
I was informed every step of the way, being advised what was required, reasons for delays etc.
I would recommend Alaina and Gordon Brown Law 100%.

Shafa was exceptional throughout this transaction. At one point, I was ready to withdraw due to the constant pressure and chasing from the estate agents, but Shafa stepped in and asked them to direct all enquiries to her instead. Her patience, professionalism, attention to detail, and unwavering support made a real difference during what could have been a very stressful process.
Thank you so much, Shafa. I truly appreciate everything you did to help me get this over the line.

How these guys have 4.5 I will never know. Major delays and a 6 month turn around for a simple first time buyer for our house and us moving into an empty property.
We nearly lost our new purchase due to lack of integrity and pure incompetence!!.