Gosselin UK  Opiniões 

Excellent service from start to finish. The team was punctual, professional and very careful with our belongings. They worked efficiently, handled everything with care, and made the whole move smooth and stress-free. Reliable, friendly and reasonably priced. Highly recommended!

I used Gosselin for a relocation from London in May 2026, arranged through my employer’s relocation partner. During packing, I directly instructed the crew not to pack a series of items on a shelf. Despite this, the crew packed the items including my grandmas gold bracelet into a box (against Gosselin’s own guidance stating that jewellery and valuables should not be included in a shipment). I asked the crew to remove it, which they did, and I personally confirmed it was placed back on a shelf. By the time the crew left the property, it was gone. No other items in the room were disturbed.

I reported it to Gosselin the same day. To their credit, they arranged a supervised search of the boxes the next day, carried out by their Warehouse Manager, the bracelet wasn’t found. From there, the response became harder to work with. At which point I reported the matter to the police. When I asked for the names of the crew who packed that room, or the crew supervisor, Gosselin refused, citing GDPR, which made it impossible for me to pursue the matter any further myself. I formally raised it as a complaint under the BAR complaints process and gave them a deadline for a response.

After the police closed their investigation (due to no further lines of enquiry available to them, not because anything was ruled out), I asked Gosselin for a substantive answer. Around three weeks after the loss, Gosselin wrote to say that, having found no evidence implicating any staff member, they would not accept liability, and that this was their “final position.” I then took the matter to the industry ombudsman (FHIO), who closed the case on the grounds that it involved a police report and fell outside their remit.

So the company’s own crew packed a valuable item in breach of their own stated policy, it went missing on their watch, and the outcome was a flat denial with no further internal transparency offered. Several months on I’ve had no resolution and no compensation for a lost family item. I’d think carefully before trusting Gosselin with anything valuable during a move.

Very well organized. Danny and Roy were super friendly, fast and professional. No complaints!
Job ref: 292894A

Brilliant service from Gosselin. What is usually a stressful time, was made easy and we would 100% use them again. Thank you.

Gosselin's service on our recent move was brilliant, both in terms of office support (the manager coordinating our move was patient and guided me through all steps) and the physical packing, transport and delivery, which weas faultless.
It has been a busy and stressful time for us, but the Gosselin team made our lives much easier. We're very grateful.

I would strongly recommend avoiding Gosselin based on my experience.

I hired them for an international move from the Netherlands to Estonia specifically because I wanted a professional, reliable moving company that would take care of my belongings and manage the relocation properly. Unfortunately, virtually all of my furniture and boxes arrived damaged, despite all of the affected items being no more than two years old and in as-good-as-new condition before the move.

The condition in which some items arrived was particularly difficult to understand considering the packing service I had paid for. The quote specifically provided for furniture to be covered and protected with blankets, yet some furniture components were protected with nothing more than small pieces of paper. Judging by the condition of my belongings on arrival, it was as if Godzilla had picked up the truck, shaken it vigorously and thrown it all the way to Estonia.

Damage during a move is bad enough, but what has made this experience truly unacceptable is how Gosselin has handled everything afterwards.

There have been constant mix-ups, delays, contradictory information and repeated follow-ups required from my side. I have had to chase different departments, repeatedly explain the same issues, correct misunderstandings and spend an extraordinary amount of time managing problems that should have been handled by Gosselin.

Even the damage claims have not been handled properly. It took more than a month before I received an additional claim form.

To make matters worse, I had specifically purchased additional All Risk insurance for my belongings. Despite this, the settlement offered does not even cover 50% of the value of the damaged items. These were not old or heavily used pieces of furniture. They were all relatively new, no more than two years old, carefully maintained and in as-good-as-new condition before being entrusted to Gosselin.

Throughout this process, I have seen very little willingness from Gosselin to take responsibility for the overall failure of the service. My request for reimbursement of the moving service itself was refused essentially on the basis that the service had been performed. Apparently, the fact that my belongings physically made it from the Netherlands to Estonia is considered sufficient, regardless of the condition in which they arrived or the quality of the service provided along the way.

To this day, I am still waiting for a proper explanation of what actually went wrong with my move.

Equally tellingly, I have asked Gosselin to explain what they believe went right and what elements of the service they consider were properly performed to justify the premium service I paid for. I have still not received a meaningful answer.

That, for me, says everything.

A professional moving service should not simply transport belongings from point A to point B. It should pack and protect them appropriately, manage the relocation professionally, communicate properly when problems arise and take responsibility when the service falls significantly below the promised standard.

Mistakes can happen. What defines a company is how it responds when they do. My experience with Gosselin has involved damaged belongings, repeated administrative and communication failures, endless follow-ups and, above all, a remarkable lack of accountability.

I chose Gosselin because I believed I was paying for professionalism and peace of mind. I received neither.

Based on my experience, I would never use Gosselin again and cannot recommend trusting them with your belongings.

We are so pleased with the service that Gosselin provided. Our relocation was short notice, but they managed everything superbly, taking real care with our precious items and keeping us updated throughout the entire process. We have moved before with other companies but the Gosselin team were a step above. Highly recommended!

We had Mike, Blake and Mick for the job.
Friendly guys, working fast and efficiently.
Good communication throughout.
No damage to the house at the end.
It really helps having decent people doing all the packing during a stressful time.
Definitely recommended.

Worst moving company and customer service. Stay far away from Gosselin if you want your furniture to arrive in one piece.

The team was very efficient and very friendly. Lenny and Will did an excellent job and managed to place everything very neatly inside my apartment. Fantastic service overall.

So far, the team at Gosselin have been great packing our house in London for the love overseas. Both Mike and Mick were extremely professional, courteous and just made the whole experience easygoing.
Big thanks to Mike and Mick for excellent service

I recently moved from Mexico City to St-Gallen. I contracted Trafimar, but the delivery to St-Gallen was handled by Gosselin moving. Their service was excellent, both in the steps ahead (the account executive in charge of my delivery was very patient with me, and guided me through all steps) and the delivery itself (a couple from Ireland, fast, careful, and friendly). I highly recommend.

The move went extremely well. Everything was delivered successfully, and I am very pleased with how smoothly the entire process was managed.

Thank you to the team for the fantastic support throughout the relocation. I especially appreciate the flexibility and effort in accommodating my travel schedule and the various timing requirements along the way. Your teams professionalism, responsiveness, and attention to detail made the experience seamless and stress-free.

Please extend my thanks to everyone involved. It was a pleasure working with your team.

Three things that you need to be aware:
1.- I got a call two days before the scheduled packing day to tell me I had to pay an extra 500 Swiss Francs because the shipping company had increased their prices. Something that should be resolved between customer (:Gosselin) and his shipping provider, not the final customer.
2.- On arrival and after delivery they sent us an invoice for extras: per diem for the container, this had to do with their mismanagement of the transfer of the container from the port of arrival to our home. We were ready anytime to receive it, and didn't held the container for more than seven hours. Another extra charge was the chassis for the delivery of the container. I thought that should have been included in teh quote, how would they have delivered the container to our place if it wasn't on a chassis? Of course we had no saying on it. Another $500.00
3.- Do not bother with insurance, it is a joke and they won't pay you anything they break unless it is clearly listed in a valuables list. Even though the delivery crew delivering acknowledged that the item was broken on arrival, it was crated by the original packing crew, they documented it with photos taken of the broken glass all over. Insurance will not pay.
In conclusion; They should quote you properly and not surprise you with hidden charges. Especially since they do it as a trap, you have no other option if they call you 48 hours prior to packing to increase the price.

Gosselin managed our move expertly from start to finish! The packers handled our goods immaculately and our moving consultant kept us updated at all times. We will be back in touch when we next move!

We would strongly advise against using Gosselin for an international move from France to Australia.
The problems started right from the beginning. Gosselin took so long to actually place our belongings on a ship that we ended up having to pay Australian import duties on arrival — something nobody warned us could happen if the shipment timing dragged out.
During the sales process we were told, “Anything we disassemble, we will reassemble.” This absolutely did not happen once the shipment arrived in Australia.
Our belongings then sat in the Australian port for over three months. On top of that, it took nearly a month just to organise fumigation, for which we were charged more than $3000.
What has pushed us from disappointed to genuinely furious is the unpacking and packing quality. We waited over a year to finally receive our coffee machine, only to discover that the accessories had been packed in completely different random boxes with no indication whatsoever of where they had been placed. We are now opening endless boxes trying to locate basic parts that should obviously have stayed together.
We understand that shipping delays, customs inspections and logistics issues can happen with international moves. However, the combination of delays, poor communication, unexpected costs, broken promises and chaotic packing has made this an extremely stressful and frustrating experience.
Unfortunately, we cannot recommend this company.

Well, I see so many positive reviews on here, so I guess I had the bad luck of getting a LEMON with these people. I asked for info on a move from Canada to Sicily (on the 14th of February 2026) I received this reply that same day
"Thank you for reaching out to Gosselin. Our moving teams are handling your request and will contact you as soon as possible." It is now the 4th of March, and NOTHING. I wrote a week ago asking why the delay, I am still waiting 4 a reply to my question. If this is being professional, I say STAY AWAY FROM THESE PROFESSIONALS.
WASTE OF TIME.

I was lucky enough to be recommended to Gosselin for my move from New York City to Marseille France. From my first encounter with the move manager in the United States I could tell it was going to be a good experience. She was not only friendly and helpful, but extremely professional, answered all my questions, volunteered information. I didn’t even know I needed and generally made a complicated situation much less stressful. The team that came to my apartment to pack all of my belongings was incredible. They worked efficiently and again, very professionally. In a matter of just a few hours, the team had all of my things wrapped, including rugs and furnishings for the long sea voyage to Marseille. On the other end in France, things were just as expert. Again, the move manager was able to answer all of my questions and provide me with information that made everything a lot less stressful. And again the team that unloaded my belongings was amazing. Of course I brought too much crap, but nonetheless, they unwrapped it all, emptied the boxes, put things where I wanted them and removed all the debris. Not only did the teams on both sides of the Atlantic do their jobs expertly. They were a pleasure to work with. Everyone was friendly and helpful. For a complicated move like this one I would highly recommend Gosselin to anyone.

Great experience. Shipped efficiently without any issues.

This is our second time working with Gosselin, and we always find their services super efficient, effective, and reliable. Their team is full of really knowledgeable pros who made sure our international move was done with total reliability and trustworthiness. A special shout-out to Nadia for always communicating and being a huge help throughout the whole thing. We're looking forward to working with her again soon.