Just received our third order, this time for 8 chocolate pizzas. Yes despatch was delayed due to a Black Friday sales surge but without asking Sarah Stone upgraded our order for very acceptable n... Ver mais
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Just received our third order, this time for 8 chocolate pizzas. Yes despatch was delayed due to a Black Friday sales surge but without asking Sarah Stone upgraded our order for very acceptable n... Ver mais
A empresa respondeu
So disappointed with this experience! I was really looking forward to giving these as Christmas gifts to friends and family so I ordered quite a few. I placed the order in 2/12 & it said delivery tim... Ver mais
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Placed an order for a birthday gift, chocolate pizza via Yumbles, delivery was not made, no sign of courier on security camera and no card left. Was told by The Gourmet Chocolate Company that it had... Ver mais
OPlaced 2 orders which arrived OK. Final order placed2 weeks ago despite chasing still not arrived. Had an email saying dispatched on 1st Dec but following 2 calls today I have been told a) it's not b... Ver mais
A empresa respondeu
Handmade luxury chocolate gifts, ranging from our gourmet chocolate pizzas to Mother's Day, Father's Day, and Christmas gifts. Including our mini chocolate macarons, bite size chocolate cupcakes and wedding favours. All made in England by our lovely team of chocolatiers.
Unit 1 Colliers Business Park, Colliers way, Cotgrave, NG12 3HA, Mansfield, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde em 14 horas
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Wish I'd read these reviews BEFORE I ordered. Ordered 4/12, still not delivered & "Customer Services" couldn't give a tiny rat's ass. My first (& last) time using them. My advice? Go with a big name company who value their reputation.

Resposta da The Gourmet Chocolate Pizza Co
Appalling service - gift still not arrived. Ordered on 2/12/22 for a birthday on 10/12/22.
Website indicated delivery would be by 7/12/22.
Customer Service could not care any less.
Dishonest and unreliable
I ordered a chocolate pizza and part of it was damaged. I sent them photos and they replaced it free of charge but on arrival of the second that was damaged in the same place.They said they would give me a refund instead of sending out a new one.I didn't want a refund i just wanted a perfect as advertised pizza.Not impressed

Resposta da The Gourmet Chocolate Pizza Co
Bought a couple of items for son's and husbands birthdays-both look nice-yet to try them. Ordered Fri 24th June, delivery expected by Mon 27th Jun. Delivery a day late-at £4.95 I did expect quicker.
Their chocolate is very good but their customer service is awful and the whole order and delivery process was poor and caused a good deal of stress. Firstly order was cancelled by them then reinstated but despite having paid extra charges for specified day deliveries they were not delivered when they should have been. On sending a complaint regarding this and requesting a refund for the additional delivery charges a curt message was received in response stating they would refer the concerns to the management team but would not be refunding! We will not use them again nor would we recommend them. It is not just the quality of a product that is important to customers and unfortunately this company seem to be oblivious to that fact.
Such a great idea for a gift! I was struggling to find the perfect chocolate gift for my colleagues at work until I found this amazing chocolate pizza. I also ordered one for myself and the taste is also great. Well deserved 5 stars!
Ordered 6 chocolate pizzas with personal messages and only one person out of the 6 received their personal message which meant I had to ring round the other 5 to explain the pizzas were from me. Not a great experience, given that they were meant to be thank you surprises. I informed the Gourmet Pizza Company of the error and they said they would look into it. That was three months ago and not heard anything since...
Chose the honeycomb chocolate pizza as a gift & I wasnt disappointed. My mate loved it, came in a lovely box too. I got exactly what I paid for. Thank you
Ordered for a Christmas present on 7th Dec 2020 and it arrived on 29th Dec. it was not worth the £25 I paid for it and will not be dealing with them again.
I ordered this through costco online it never arrived...I ordered it 4 weeks beforehand...And they said I ordered too close to the cut off..WELL WHY TAKE MY MONEY AND DELIVERY DATE THEN?!!! I'm now left with nothing for my husbands birthday and 3 upset kids.....!!!
I’ve been buying this company’s products for years and have been consistently impressed. Delicious chocolate, an ever-increasing range of thoughtful and creative gift options, and excellent customer service. Highly recommended!
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