gracerosefarm.com Opiniões 6

I placed an order on April 6th that included specific rose varieties that were clearly advertised and a key reason for my purchase.
I was never notified that one of those varieties (Sunbelt Savannah) was unavailable — I only found out after reaching out myself.
While I understand that availability can change in agriculture, the lack of communication is what’s concerning. The order I placed is not the order they are able to fulfill, yet I was told I could not cancel due to a 24-hour policy.
This directly impacts my business and production planning. I would have appreciated proactive communication and more flexibility given the circumstances.
Hoping management will reconsider how situations like this are handled moving forward.

Ordered several bare root roses. The delivery only included 2 out of 7. I reached out to customer service three times over the course of the last 3 weeks with zero response. Very poor customer service.

On their website, they encourage you to signup to receive 10% off coupon everywhere. When you signup, received the coupon, and found out the coupon is not working. Then you contact their customer support, and they told you this: Thank you for reaching out about the coupon code issue. Currently, there are no active coupon codes available for use, and Grace Rose Farm does not support discount codes at this time. We understand this might be disappointing, but we hope you'll still enjoy the quality and beauty of our fresh-cut garden roses. If you have any other questions or need help with your order, let me know!
Don't buy from this store, they are dishonest!

I sent roses from gracerosefarm to celebrate my friend’s birthday. It turned out very disappointing. For $119 plus tax, those roses didn’t live up to their name. I was thinking to order more for my son’s wedding next year. Feel pretty bad now.

I should have researched this company before ordering because they have TONS of bad reviews and complaints. I ordered 4 tree roses and received 3. UPS tracking says that the fourth rose was never sent to them. I’ve contacted customer service 5 times since August 16th to get the other rose shipped. They are not responding at all. Completely ghosting me. It’s September 5th and no response. I disputed the charge and won’t order from them again.

Beautiful cut roses and bushes. I have been a customer for over 5 years and could not be happier. I have recently started to add their rose bushes to my garden. I added 6 last year and about 35 so far this year. By far some done most unique and beautiful roses and rose bushes on the market.