Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
A empresa respondeu
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Ver mais
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
Informações sobre a empresa
Escrito pela empresa
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Informações de contacto
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, Reino Unido
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Good experience
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
28 de abril de 2026
Quick response and supply of replacement part
At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly.
Thank you Grafton
9 de abril de 2026
First class service in dealing with a supply issue from the product manufacturer.
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology.
First class service.
25 de março de 2026
Grafton
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help.
I have purchased several items from Grafton, which I received promptly. The team are always at the end of the phone and happy to help with any queries.
24 de fevereiro de 2026
very prompt
very prompt, attentive, well mannered and efficient service. Quite commendable.
24 de fevereiro de 2026
Always very helpful and super quick…
Always very helpful and super quick with their orders. We recently had a problem with an instrument and they exchanged it without quibble. A great company to deal with!
24 de fevereiro de 2026
My experience...
The prompt response and quality of the instruments ordered for, makes me feel happy.
1 de fevereiro de 2026
Always extremely helpful
Always extremely helpful! Deliveries are always prompt and well packaged.
8 de janeiro de 2026
Very helpful.
3 de dezembro de 2025
Great customer service and super fast delivery!
I called customer services before making my order to ask about delivery and was informed my items would arrive the very next day. I received my order as promised. Great customer service, thank you very much!
31 de julho de 2025
Reelin’ in the Years
Great service as always. I’ve been trusting Malcolm with my instrument needs for around thirty years.
And he has great taste in music too!!
28 de julho de 2025
Fantastic
Were lovely to deal with and did what they said they would do! Fantastic
27 de junho de 2025
Easy ordering
I called to order a small piece of equipment, staff were brilliant on the phone with easy payment and next day delivery - absolutely brilliant service and effortless - thank you!
24 de junho de 2025
Personal service wins hands down
9 de junho de 2025
Very good quality
3 de junho de 2025
Their Customer Care was excellent
Their Customer Care was excellent and no request was too small, well done guys 👏
15 de maio de 2025
Opinião espontânea
superb service and speed in getting…
superb service and speed in getting equipment through when needed urgently
24 de abril de 2025
Speedy efficient service.
24 de abril de 2025
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.