Grain Opiniões 

182
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We bought some desks a few years ago, which we love but now need some more and it seems all their contact details are no longer valid. Does anyone know if they still exist? I hope they haven't gone ou... Ver mais

Classificada 5 em 5 estrelas

Well made, solid, tactile - simple and effective design, minimalist and handsome. I ordered two 150x75 Brenin desks for a new home office set up plus a shoe rack. They are robust and appropriately hea... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

High quality, really well made, beautifully finished piece of furniture. The hand made quality stood out from the moment we opened the box. Easy assembly, the mint colour is exactly as per the phot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We spent so much time looking for a dining table which is compact, solid wood, extending yet light weight and non-bulky. There was none that fits all the requirements we had, until we found Grain. Our... Ver mais

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Informações sobre a empresa

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Escrito pela empresa

At Grain we have been bringing a new approach to the furniture industry since 2017. We produce responsibly made products, made in the UK, designed to meet the needs of people and the planet.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

182 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,9

Todas as opiniões

(182)

1 opinião nos últimos 12 meses

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Classificada 4 em 5 estrelas

Product is great. Delivery company a bit rubbish.

Product is great. Took a while to arrive because of supply chain issues out of the hands of the Grain team, but they kept in contact the whole way through. Delivery was outsourced to a 3rd party who were a bit rubbish and didn't represent Grain very well. They also made me sign a delivery document to say I'd inspected the products and there's no damage, which is clearly to protect the delivery company from a claim, but isn't ideal if you have to unpack all your new furniture whilst the delivery team stand around in your house for 10mins waiting.
Wouldn't out me off from ordering more grain furniture though, it's well made and lovely.

9 de agosto de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hi Kieran, thank you for your feedback. We'll definitely be working on this and looking into ways we can improve this as a priority. We hope your new furniture is settling into it's new home well :)

Classificada 5 em 5 estrelas

Great service

Great service, great product, very helpful staff

2 de agosto de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hi Ben! Thanks for taking the time to leave us a 5-star review! We're so happy to hear that you had a great experience with us.

Classificada 5 em 5 estrelas

Brenin Table

Lovely table in our new kitchen. Video assembly instructions easy to follow. Very good communication during whole process. Thank you.

31 de julho de 2021
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logótipo da Grain

Resposta da Grain

Hello Nigel, thank for you such a lovely review. We're so pleased to hear such wonderful feedback.

Classificada 4 em 5 estrelas

Beautiful extending Highbeech table

Beautiful extending Highbeech table! Easy to construct. Looks so stylish with my Ghost chairs. So nice to have something made with care.

12 de julho de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

What a wonderful review, Nikki! Thank you. So glad your new Highbeach has settled into its new home perfectly.

Classificada 5 em 5 estrelas

Good experience

Good experience . Grain kept in contact with me and were very helpful. Beautiful Brenin table, great design and easy to follow instructions from the video, which I’m proud to say I achieved on my own . It looks wonderful in my kitchen.

5 de julho de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Thank you for such a wonderful review, Jenny! We're so pleased that you had a great experience with us from start to finish. Here's to lots of lovely meal times round your new Brenin 😍

Classificada 4 em 5 estrelas

Sustainability sometimes means you have…

Sustainability sometimes means you have to be patient. Staff is helpful and you can feel they are doing their best. Product itself is definitely great

22 de junho de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Thank you for your lovely feedback, Javier, and thank you again for your patience with delivery. It is very much appreciated. 🙌

Classificada 5 em 5 estrelas

Long desk

It was easy to assemble and has a high quality finish. I love it. It’s a shame I have to put things on it.

22 de junho de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Thank you for such a lovely review Russell. We definitely know what you mean!! 😍

Classificada 4 em 5 estrelas

Nice quality desk and fairly good value…

Nice quality desk and fairly good value for money. Grain do not supply printed assembly instructions so you'll need to view the video (almost impossible to see what's going on when viewed from an iPhone screen). A few of the embedded nuts in the table top were not inserted properly so the bolts were difficult to screw in. Pre sales communication was friendly and efficient. Wish they had a broader range of products. Would definitely recommend.

22 de junho de 2021
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logótipo da Grain

Resposta da Grain

Hi Grant. Thank you for your feedback, we'll be looking into it further across the whole team. We really appreciate your honesty :) We hope your new table is settling in perfectly to its new home.

Classificada 5 em 5 estrelas

Had been looking for small side tables…

Had been looking for small side tables for a while, spotted these on Facebook and ordered them, very quick and easy process, came within the delivery time stated and were easy to assemble, kept up to date all the way, excellent product and service.

14 de junho de 2021
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Resposta da Grain

Hi Lorraine! Thank you for your time to leave us a 5 star review

Classificada 5 em 5 estrelas

Wonderful product

Wonderful product and so easy to assemble. To be balanced there was a delay in the product of a week or so and email communication could have been better across the 8 weeks. That said every time I raised a question to Issie in Customer service she responded so quickly, personally and rectified a minor delay.

Would highly recommend.

3 de junho de 2021
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Resposta da Grain

Thank you for your lovely and honest review, Matt.

Classificada 5 em 5 estrelas

Super Impressed

We are so happy with our Highbeach extendable table and bench. We've a slightly awkward shaped dining area so it was really useful to be able to design a bespoke sized table to maximise space. The end product is really great quality and we're really impressed with the value for money. Brain's USP really has to be it's customer service though which was impeccable throughout. There was a slight delay to our order which was out of the company's control but Grain were completely transparent and apologetic about this. They even refunded my delivery fee without even a hint of a complaint which really demonstrates how customer focused the company are. I would highly recommend them.

2 de junho de 2021
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Resposta da Grain

What a wonderful review. We really appreciate your kind words and your honest feedback. This is what we're all about - and we're so glad you had a great experience - thank you!

Classificada 5 em 5 estrelas

Brenin Desk

Top points for design, quality of build and customer support. Replied promptly to all my messages. Hope you expand your range of products to include storage.

26 de maio de 2021
Opinião espontânea
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Resposta da Grain

Hi Ravi, thank you very much for taking the time to review us 🥰 We're so pleased you had a great experience with us! We'll definitely be expanding our Avon range soon.

Classificada 5 em 5 estrelas

Birnam Stool by Grain

We bought the Birnam Stool (our second piece by Grain) for our daughter's bedroom and it is so beautifully designed and easy to put together. We use it as a bedside table for her night light and books as well as a seat. The manufacture and delivery time was slightly longer this time, but it was well worth the wait.

25 de maio de 2021
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Resposta da Grain

Thank you so much for your kind words Amy. It means so much to us that you're a second time Grain-er! We hope your Birnam is the perfect accompaniment to bedtime stories :)

Classificada 5 em 5 estrelas

Lovely side tables! And Fantastic customer service

Lovely side tables!! We’re really pleased with them. They are exactly as we expected for the images online. I had some email exchange with the customer services manager regarding delivery and they’re respond was personal and sincere. We felt they were over and above what I would normally expect. Would definitely recommend and order from again!! Thank you!!

12 de maio de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Thank you for taking the time to leave us such a kind review, Emily! So glad to hear you love your new Nested side tables - and that you had a great experience with us :)

Classificada 4 em 5 estrelas

Good quality

I love my Brenin table with a linoleum top, which is ideal for use in the kitchen. The table itself is very well made, looks great and easy to assemble.
My only caveat is that it took so long to arrive (this was clear when I ordered it). Ten weeks is a long time to wait and this is the only reason the table doesn't have five stars. I believe the order time has now shortened to 6 weeks.

7 de maio de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hello Alun. Many thanks for leaving us a lovely review :) We hope your new table is settling into it's new home nicely! Please accept our apologies for the delays in delivery - and thank you for your understanding during these unprecedented times.

Classificada 5 em 5 estrelas

Just perfect!

I’m delighted with my Brenin dining table and bench. They are beautiful pieces of furniture, sleek and solid. For the most part assembly was straightforward and the videos are easy to follow. Customer service has been excellent throughout my dealings with Grain. I’m delighted with my table and bench and will definitely purchase from Grain again.

2 de maio de 2021
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Resposta da Grain

Hello Mairi, thank you for your review. It's very much appreciated by our team. Please accept our apologies for that damaged screw!

Classificada 5 em 5 estrelas

Very high quality desk

Very high quality desk, really pleased with it. Very easy to assemble. No plastic packaging and lots of communication about the status of the order. Couldn't have asked for anything better. Thank you!

1 de maio de 2021
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logótipo da Grain

Resposta da Grain

Thank you for taking the time to leave us such a kind review, Aoife! We hope your new desk is settling into WFH nicely :)

Classificada 5 em 5 estrelas

Love this company

Great communication, really friendly staff, helpful videos to put the furniture together and an amazing product! Will definitely buy from you again in the future

28 de abril de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hello Lauren! Thank for you such a lovely review. We're so pleased to hear such wonderful feedback.

Classificada 5 em 5 estrelas

Excellent

Excellent communication and customer service throughout and the finished product is gorgeous. Would recommend.

18 de abril de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hi Ceri, thank you for your time to leave us a 5 star review! That is so great to hear :)

Classificada 5 em 5 estrelas

A lovely, friendly company

Grain is a lovely, friendly company who have made the whole process of purchasing a beautiful, sustainable desk a really great experience. Their website makes it so easy to order the exact measurements and finish you require. Whilst they are making it, you are kept informed of its progress and they are always on hand to answer any queries. When it arrives, assembly is quick and easy and the finished product is stunning! We couldn’t be happier.

18 de abril de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Wow! Thank you for such a wonderful review, Emma! I'm so pleased that you had a great experience with us from start to finish.

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