Grain Opiniões 

182
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

We bought some desks a few years ago, which we love but now need some more and it seems all their contact details are no longer valid. Does anyone know if they still exist? I hope they haven't gone ou... Ver mais

Classificada 5 em 5 estrelas

Well made, solid, tactile - simple and effective design, minimalist and handsome. I ordered two 150x75 Brenin desks for a new home office set up plus a shoe rack. They are robust and appropriately hea... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

High quality, really well made, beautifully finished piece of furniture. The hand made quality stood out from the moment we opened the box. Easy assembly, the mint colour is exactly as per the phot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We spent so much time looking for a dining table which is compact, solid wood, extending yet light weight and non-bulky. There was none that fits all the requirements we had, until we found Grain. Our... Ver mais

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Escrito pela empresa

At Grain we have been bringing a new approach to the furniture industry since 2017. We produce responsibly made products, made in the UK, designed to meet the needs of people and the planet.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

182 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(182)

1 opinião nos últimos 12 meses

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Classificada 4 em 5 estrelas

Oak nest of tables

We love our oak nest of tables & they look fantastic in our living room! We use them constantly!

There were a few hiccups along the way in keeping us updated & the delivery of the furniture but customer services were really brilliant at sorting out any issues.

We have no complaints & would recommend their range of flat pack wooden products!

18 de janeiro de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Thank you for your lovely review, Miranda- and please accept our apologies again for those unfortunate delivery delays.
Best, Izzy

Classificada 5 em 5 estrelas

Beautiful side tables and great customer service

The side tables fit perfectly in the narrow space next to our couch and might be the most beautiful thing in the room. The design is clean and the tables sturdy.

The packaging is not wasteful either and was easily put in our recycling bin.

But the best thing was two screws were missing with our box. Before I needed to let them know, an envelop arrived in the mail with the two screws so we could quickly assemble the last table.

Will definitely look to buy more useful furniture in future.

18 de janeiro de 2021
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hello Sarah. It really means the world that your nested tables are being used and loved in their new home! Thank you for your 5* review, and for your understanding with the little screws hiccup!
Best, Izzy

Classificada 5 em 5 estrelas

Excellent

Everything from acknowledging my order to delivery and then instructions for putting my desk together have been excellent. Grain kept me informed throughout out the period from ordering to delivery, clearly managing their workflow well, which must be very difficult in the current environment. Isabella, the customer service manager is brilliant. Finally, the instructions for putting my desk together were very clear and I now have a fabulous new desk!

18 de janeiro de 2021
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Resposta da Grain

Wow, Joanne! 😊 What lovely, lovely words. Thank you so much. Happy work-from-home-ing! Best, Izzy

Classificada 5 em 5 estrelas

We had a 5 star customer service…

We had a 5 star customer service experience throughout with Grain and we have been delivered a beautiful quality table.

15 de janeiro de 2021
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Resposta da Grain

Hi Antony! Thanks for taking the time to leave us a 5-star review, and for the gorgeous photos you shared with us. So pleased you're loving your new table. Best, Izzy

Classificada 5 em 5 estrelas

Finding the perfect desk

I recently discovered Grain whilst trawling the internet for a new desk, along with the rest of the world during these challenging times! Being able to easily customise both the size and colour of the desk using their clever design tool on their website really helped me to visualise the design, bringing my ideas to life. My beautiful colour samples arrived today in a very cute box. The hardest part now is choosing just one colour so that I can place my order. 10/10 for product and service :-)

5 de janeiro de 2021
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Resposta da Grain

Thank you for your kind words, Jessica. It's wonderful to hear that our business and ethos resonated with you! We're excited to see what you pick 🥰
Best, Izzy

Classificada 5 em 5 estrelas

Grain goes the extra mile!

We ordered our table from Grain as we loved the style and the fact that it was hand-made locally. Despite a few COVID-related delays and delivery issues, Grain jumped through numerous hoops to get us the table in time for Christmas and I cannot tell you how thrilled I am with our new furniture. It has made a huge difference - thank you!

2 de janeiro de 2021
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Resposta da Grain

Hi Gemma. Thank you for your lovely review! We're so glad we managed to get it to you all okay and on time despite those delivery issues.

Best, Izzy

Classificada 5 em 5 estrelas

Very pleased with all round service

Table was easy to assemble, great quality and exactly as specified. Despite the odd delay (due to external/Covid factors) customer support was excellent

28 de dezembro de 2020
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Resposta da Grain

Thank you for your fab feedback, Nicholas. It's great to hear you found our customer service excellent too! And thank you again for your patience with delivery times and those Covid delays too. It is very much appreciated. 🙌

Best,
Izzy

Classificada 5 em 5 estrelas

Excellent communication from Grain

Excellent communication from Isabella and the Grain team keeping us updated on progress and Covid related delays to the order, which was very helpful and reassuring. Especially like the way communication was tailored to be personal.

The Birnam Stools arrived and were very well packed and protected and easy to put together.

Slight scratch mark on one table top that had been ‘polished’ out but not enough to warrant a return.

All round excellent service from Grain and very pleased with the product that went straight into use over the Christmas period.

27 de dezembro de 2020
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Resposta da Grain

Thank you for your kind words, and for your patience and understanding during these crazy times! Please let me know how the mark is, and we can it this resolved/a replacement for you right away.
Best, Izzy

Classificada 5 em 5 estrelas

Excellent product, excellent customer service.

The website experience was very intuitive and I was guided all the way through to purchase with ease. Any questions I had were answered swiftly and very helpfully by the friendly customer services. I had an issue with delivery (at the fault of the delivery company, not Grain) but this was chased up and rectified immediately — and I was refunded delivery cost without having to ask for it, which is rare in this day and age. The product is lovely just as described. I couldn't ask for more and would recommend to all.

16 de dezembro de 2020
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Resposta da Grain

Hello Pete! Thank you for your review, it's very much appreciated by our team :) It’s great to see you would recommend us - and thank you again for your understanding during that delivery blip.

Best, Izzy

Classificada 5 em 5 estrelas

High quality beautifully made bench

High quality, really well made, beautifully finished piece of furniture. The hand made quality stood out from the moment we opened the box.
Easy assembly, the mint colour is exactly as per the photos, and it’s so nice to be able to have the size exactly as per our needs without having to compromise on default options with one of the brands.
And of course the added value of being able to support local business.
Highly recommended!

11 de dezembro de 2020
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Resposta da Grain

Hi Tali, thank you very much for taking the time to review us 🥰 We're so pleased you had a great experience with us, and love your Brenin bench.
Best, Izzy

Classificada 5 em 5 estrelas

Beautiful, cleverly designed, extremely well made

In the midst of a global pandemic, the grain team has produced for me four beautiful chairs. I received them disassembled and was able to put them together by myself with a single hex key in the time it took me to enjoy a cup of coffee. Due to the pandemic, the delivery date had been delayed, but they kept me well appraised of progress and in the end, the chairs themselves are just wonderful. Handsome, sturdy and multipurpose, they function both as short stools for my dining table and also as little side tables for my sofa and bed. They weren’t cheap. But they will last a lifetime, and can be easily disassembled and reassembled if I move to a new home. I love them so much my little Herman Miller-built/Eames-designed rocking chair is jealous.

8 de dezembro de 2020
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Resposta da Grain

Thanks Morgan, we've adored seeing your pics (and fab video) of the Birnams settling into their new boat life 🚤 Such a nice review!
Best, Izzy

Classificada 5 em 5 estrelas

Fantastic from start to finish!

Fantastic from start to finish! Communication not a problem throughout even during lockdown. Received table and bench yesterday and all packaged perfectly and arrived on time. The quality is great and super easy to assemble.....we love it ! We Especially love the signatures underneath the furniture of the talented people who made it ☺️
Highly recommend Grain and the team 👍🏼

1 de dezembro de 2020
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hi Karen. Yes, we love doing those signatures too! It really means the world to us to think about our pieces being used and loved in their new homes. Thank you for your 5* review.
Best, Izzy

Classificada 5 em 5 estrelas

Wonderful furniture and amazing customer service

We ordered a set of nested tables during a time of global materials shortage, so the delays we experienced were understandable and unavoidable. Despite this, Grain kept us very well informed of progress and when we could expect to receive our order. When they did arrive we were impressed by the craftsmanship and quality but there was an issue with the tables that needed a replacement set. This was sorted out very quickly and without fuss. Izzy gave amazing customer service throughout. We couldn’t be happier with the tables which look brilliant and should last a very long time. Thanks to all the team at Grain; they’re doing a great job!

26 de novembro de 2020
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Resposta da Grain

Wow, Gareth! What an amazing review. Thank you so much for your kind words and for your understanding during that replacement issue. We are so pleased you have a great experience with us.
Best, Izzy

Classificada 5 em 5 estrelas

Although Covid-19 did it's best to…

Although Covid-19 did it's best to spoil things, making our order a little late, the table arrived and we love it. Easy to put up and stunning to look at, we are thrilled with our dining table and look forward to the day when we can actually fill it with 8 people. Thanks Grain.

23 de novembro de 2020
Opinião espontânea
logótipo da Grain

Resposta da Grain

You're very welcome! Bring on the days we can all sit round a table with family and friends! 🤞 Thank you for your lovely review, Richard - and please accept our apologies again for those unfortunate delivery delays.
Best, Izzy

Classificada 5 em 5 estrelas

Great samples product

Great samples product, usable coasters.

While I haven't ordered anything yet, I like the ethos of only making products to order.
I am tempted by nesting side tables too.

13 de novembro de 2020
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Resposta da Grain

Thanks Susan! Great to hear you love our ethos and our multitasking samples!
Best, Izzy

Classificada 5 em 5 estrelas

Great design, quality and service.

I am delighted with my Grain side table/ stool. The high quality of design and materials used are obvious. It is well made and draws the eye to its unfussy but sylish presence in my living room The company are excellent at keeping customers informed and involved once an order is made. Any queries are responded to quickly and efficiently .
It arrived on the agreed day.
I'd recommend getting the sample coasters prior to choosing a finish.

10 de novembro de 2020
Opinião espontânea
logótipo da Grain

Resposta da Grain

Hi Anne. Thanks for taking the time to leave us a 5-star review! We're so happy to hear that you love your Birnam.

Best,
Izzy

Classificada 4 em 5 estrelas

Great desk, Good customer experience.

Love the website, its super easy to use and to be able to play around with the dimensions to gauge the correct size & materials was very useful.
Grain did have a lot of problems with fulfilling my order in the initial time-frame and the wait time exceeded expectations. However, to their credit they were always communicating step by step what was happening and why there were hold ups.
The product itself (Brenin Desk) is excellent. The video instructions for assembly are clear and the quality is there to see. It was worth the wait.

10 de novembro de 2020
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Resposta da Grain

Hi Paul. Thanks for leaving a review for Grain, and for your kind words. We really appreciate your patience and understanding during these Covid times. :)

Best,
Izzy

Classificada 5 em 5 estrelas

We were so pleased with our new…

We were so pleased with our new furniture from Grain and customer experience from order to aftercare advice. Would definitely recommend!

10 de novembro de 2020
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logótipo da Grain

Resposta da Grain

Hello Shelley! Thank you for your review, it's very much appreciated by our team :) It’s great to see you would recommend us! I hope you're loving your Brenin table.

Best,
Izzy

Classificada 5 em 5 estrelas

Enjoying our table!

Just taken delivery of our table and we are very happy. Being able to pick the size and finish means it is perfect for our space. Waiting to see how the linoleum surface works out but all good so far!

Update Jan 2021. Lino surface is great! We also use the table as a work surface for craft and cooking and it is still perfect. Initially we were concerned as it feels absorbent but a gentle wipe with some mild detergent keeps it clean. Wouldn’t want to leave red wine on it overnight of course....

6 de novembro de 2020
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logótipo da Grain

Resposta da Grain

Hi Martin. Thank you for your time to leave us a kind review! So great to hear that you liked our configurator tool. Please let us know if you'd like any more information on linoleum maintenance :)

Best,
Izzy

Classificada 4 em 5 estrelas

Very good products both design and…

Very good products both design and quality of finish. Took a little longer to deliver due to COVID-19 and also an increase in orders around the time I ordered.
Izzy sorted a few details of the delivery very smoothly for me and is a good asset to the business

21 de outubro de 2020
Opinião espontânea
logótipo da Grain

Resposta da Grain

Thank you for your kind words, and for your patience and understanding during these crazy times!

Best,
Izzy

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