I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5... Ver mais
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I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5... Ver mais
A empresa respondeu
Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we receive... Ver mais
A empresa respondeu
This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery tr... Ver mais
A empresa respondeu
After ordering and paying cash for a nice leather recliner…..I’m now waiting a month after it arrived in Grand’s warehouse for it to be delivered. It snowed on the delivery day and instead of having t... Ver mais
Escrito pela empresa
4235 Electric Rd Sw 100, 24018, Roanoke, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 20% das suas opiniões negativas
Geralmente responde em 48 horas
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Great service great furniture. There are a couple of people who work there that constantly nag and follow us ( to the point when I want to leave ).

Resposta da Grand Home Furnishings
We needed a new mattress and one that we could adjust for my husband's problems because of neck surgery. The lady at Grand Home Furnishings was very helpful and knowledgeable about the mattress's and took a lot of time with us and did not make us feel like we had to hurry. The men who delivered it knew what they were doing and we have had some really good nights sleep since purchasing this mattress.

Resposta da Grand Home Furnishings
I visit Grand Home Furnishings for all of my furniture needs. From the moment I enter the store when I am greeted with a bottle of Coke and a friendly smile to the checkout experience, I love shopping here. My most recent purchase was a glider ottoman for my grandson's nursery. The salesman was attentive to my needs, answered my questions, and helped me special order the fabric. When it was ready for pickup, it took just a few minutes at the loading dock for workers to place it in my car. No purchase is too small: they always take good care of their customers.

Resposta da Grand Home Furnishings
I'm not even sure why I just received an invitation to review Grands when my last purchase was over 2 years ago. However the staff is friendly but everything is overpriced. Plus they mark up things big time when a sale is coming so you think you're getting a deal. Our first couch purchased here broke within a year and it took over 2 months for the insurance (you purchase from them) to come out an look at it. Then another couple weeks to decide what to do. Our mattress from here is only 2 years old too and needs to be thrown in the dump because the middle has caved in

Resposta da Grand Home Furnishings
Love the selection , the service. And you are treated wonderfully from the time you walk in door to the time you leave.
Really enjoy shopping there, whether I'm buying or browsing, always treated the same.

Resposta da Grand Home Furnishings
great place to buy some quality furniture from a long standing local company, great customer service, and love the Cokes!

Resposta da Grand Home Furnishings
Love the atmosphere and the professional service at Grand in Waynesboro. Colleen Price is the best.
We bought a couch and two chairs and love them. Thank you

Resposta da Grand Home Furnishings
Our furniture sits really nice but if you stick your hand in the side to find something you usually end up with a splinter. The stuff around below the side suppose to catch stuff has ripped and everything falls down to the very bottom and gets caught:(

Resposta da Grand Home Furnishings
Please get attic airloom furniture back.
Wonderful treatment.

Resposta da Grand Home Furnishings
Kevin was very helpful in showing us different pieces. Everyone was cordial.

Resposta da Grand Home Furnishings
Still waiting for a part for our sectional sofa. Took a month and a half for someone to come and "add a bolt" only to find out the entire bracket is missing. Still have not heard anything from them. I will not be buying anything from them in the future. Deeply Disappointed.

Resposta da Grand Home Furnishings
Estimated timing for special order delivery for my sectional sofa was way off. Sofa wasn't delivered until 1 month after the estimated date. The sofa was delivered but there was damage on one piece. I'm still waiting for resolution of the damage now 3 weeks from notifying the store. Will think hard before I make any future purchases.

Resposta da Grand Home Furnishings
You always are greeted in a friendly manner..... Talking to the salesman and store rep's are always knowledgeable of their products.

Resposta da Grand Home Furnishings
The sales person was great but the follow through has not been good. Some pieces had to be ordered and we waited close to 4 weeks for delivery. The dresser had a warped drawer that would not close properly even though it had been inspected before being put on the delivery truck. We have now been waiting another 4 weeks for a replacement drawer. Really poor customer service on a large purchase.

Resposta da Grand Home Furnishings
Grand was recommended to my husband and me, and we have already directed other friends and family there. We had a fantastic experience shopping and will absolutely be back for our next furniture purchase.

Resposta da Grand Home Furnishings
I purchased from 1st room of furniture from Robert Bennett in 1982 in the down town location, I have since bought multiple rooms of furniture from Mike Rosenberger. I could not guess how much furniture that my wife & I have bought over the last 35 years...I drove from Charlotte, NC to buy my last sectional sofa and hauled it back because of the outstanding "Service" and "Great Prices" that Grand continues to provide to me and many of their customers!!!!

Resposta da Grand Home Furnishings
Dresser had a defect on the finish when delivered. Delivery person said the store would be in touch to fix it and I never heard from them.

Resposta da Grand Home Furnishings
The new furniture was perfect and my wife was very pleased and that makes me happy. The delivery people were great as they helped move existing items to make room for the new furniture. Donna Abbott is a great sales person and we highly recommend her to others.

Resposta da Grand Home Furnishings
Excellent company and a wonderful, helpful and friendly staff,class A1 company I highly recommend them.

Resposta da Grand Home Furnishings
Two days after we I bought the chair it would just randomly quit working.. a 600$ recliner from the "basement" so I called and let them know and she told me she would send me a brand new chair and when it was delivered we just got the bottom piece.. which wasn't even the same as what we originally had. I'll never buy furniture at Grand again.

Resposta da Grand Home Furnishings
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