I am a regular on FACEBOOK and I saw Automatic watches at a great price
I am a regular on FACEBOOK and I saw several ads of the GRANT MONACO automatic watches and since I love automatic watches these were quite appealing to me especially the price point. I decided to purchase 2 watches in different color (Brown & Black) wince the price point was also quite attractive. When I submitted the order I saw a RED FLAG immediately that the origin was not from USA but from China. It took about a month for the products to arrive and when it did I had several issues immediately 1) The watch was not as advertised, it was a Quartz movement 2) The packaging or lack there of, it was delivered with no packaging whatsoever. It was put into a plastic bag and then into the shipping plastic bag. One of the watches was damages and the glass was shattered and I actually got cut trying to remove all the broken glass pieces from the bag. I contacted customer support and they were insistent that they will look into the matter and get back to me, 2 week passes with no update. I decided to inquire and they indicated that they are still investigating the matter and please be patient. Another 2 weeks pass and still no update so I send them an inquiry on the update of my order and the issues I raised, they respond that they will issue a full refund. I wait another 2 weeks and I have not seen any activity in my account of any refund so I then inquire with customer support once again on the refund and they responded saying it needs approval. Seriously?!? I sent them photo evidence that the item was severely damaged in transport and the lack of protective packaging in my first email and I reminded them of that fact. Their response was to be patient once more which at this point I have run out of since I have been more than patient and understanding but it comes to a point when you know you are getting the run around. I sent them a 5th email at this point telling them I am going to write as much BAD reviews telling them they are a bunch of scammers and their products are all garbage, I instantly receive an email response that they are sending me a full refund and to be patient once more which at this point I don't believe them since I have heard this story and I know I am getting the runaround. DO NOT BUY FROM THIS COMPANY .... BUYER BEWARE !!!!! Once they have your money they will do everything possible to avoid paying you back and since they are based in CHINA there is little that the authorities can do to enforce this company to refund your money. Also there is a 30 day money guarantee on their webpage which at this point is pretty much a false statement.








