Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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Leia as opiniões dos outros
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... Ver mais
A empresa respondeu
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... Ver mais
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Informações de contacto
Gyroscoopweg 64, 1042 AC, Amsterdam, Holanda
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3,0
Aceitável
598 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great value
Reasonable delivery time, excellent value.
Very pleased
Thanks
7 de dezembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Miles,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Finalmente arrivò
Dopo 2 mesi l'ordine mi è stato consegnato, colpa di poste italiane. Il servizio assistenza di grasscity è stato perfetto,veloce e gentile,mi hanno addirittura rimborsato tutto,grazie grasscity!
7 de dezembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Paolo,
Sei il benvenuto! Siamo lieti che tu abbia finalmente ricevuto il tuo ordine. Speriamo di rivederti su Grasscity.co.uk
GC Aftercare
fantastic service and delivery
fantastic service and delivery and extra little gifts in the box ,were great ,thank you
5 de dezembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Wayne,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Revived a product super quick and super…
Revived a product super quick and super high quality!
5 de dezembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Darragh,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Super fast and at a great price 10/10
4 de dezembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Jenny,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😃
GC Aftercare
Great products and services with cool freebies
The delivery came on time and came with a number of cool freebies. Affordable prices and all products were great!
3 de dezembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Lucca,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Glass bong order..received smashed…
Glass bong order..received smashed poorly wrapped no were on box did it say fragile but customer service was good and sorted problem
2 de dezembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Ches,
Thank you for your review! We appreciate your business a lot and sorry to hear that your order arrived damaged. We hope to see you back at Grasscity.co.uk so that we can deliver a better experience next time. 😄
GC Aftercare
Dreadful delivery time - edited
It should be noted that I still haven’t received my goods after 1 week. Had I known this would be the case I never would have ordered.
The parcel doesn’t even look as though it’s been sent. Map shows it as being in Amsterdam. La Poste shows it as having taken off Wednesday and never landed.
Email response has been ‘just wait’. Today I have asked for a refund.
Consider your waiting times before ordering from this company.
Edit:
Ordered on 10th Nov 2021
Arrived 20th Nov 2021.
Goods were in customs for 5 hours. So the delivery delay was mostly in part to it not having been sent out on the day of purchase.
I have upgraded the stars from 1 to 3.
Grasscity, you must do better to inform your customers of delays and stock levels. There is nothing more frustrating and untrustworthy than seeing a tracking number not move along.
17 de novembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Graham,
Thank you for your review! We are so sorry to hear that you haven't received your order yet. Usually, our orders arrive at their destinations within 2-10 business days, however, we were able to confirm that delivery times to the UK and Ireland are taking longer than normal due to delays in both shipping and customs clearances. If there is anything else we can help you with please feel free to contact our customer service via support@grasscity.com anytime. 🙂
GC Aftercare
Most excellent 😎
First time using Grasscity but will defo be back. Great product at a great price - decent delivery time considering being shipped from abroad - even threw in a bonus bag of goodies with the item. Would definitely recommend 👌
14 de novembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Dan,
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Great service and products
Great service and products, kept well informed, good customer service
14 de novembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Thank you for your 5-star review! We are glad that you are happy with the service we provide and look forward to doing business with you again 😀
GC Aftercare
I loik it lad
Took a while to deliver grasscity usually take about 2 days but my last order took about 9 days, always high quality glass and it always comes with some extra stuff, definitely go with their bongs over cheap Amazon bongs
12 de novembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Matt,
Thank you for your review! Our apologies that it took longer than expected for you to receive your order. We appreciate your patience and understanding. If there is anything else we can help you with please feel free to contact our customer service via support@grasscity.com anytime. 🙂
GC Aftercare
Good
Good, except the screens I'd ordered didn't arrive... Did get a load other freebies though. Which was nice.
11 de novembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. Please contact our customer service via support@grasscity.com and we will gladly assist you in resolving this issue as quickly as possible.
GC Aftercare
I live in the UK shipping was normal…
I live in the UK shipping was normal took 4 days and and got some freebies.
Freebies included:
A large Amsterdam plastic grinder, 1/4 rolling papers with roach, 1/4 doob tube, and a pack of large roaches.
I've heard people talk down on this website on Reddit, I think the negative reviews are mostly from America as I've seen on Reddit some order have taken up to a month, but from my own personal experience I don't think it's to bad I got a dry herb vape
, but I think the bongs are priced pretty high.
8 de novembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Tony,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Over a week to actually send the item…
Over a week to actually send the item despite being provided tracking info on day of purchase.
Attempts to contact them had 0 response.
Items coming from abroad so probably get charged import tax. No mention that items will be shipped from NL so also probably another weeks wait for it to get here.
Disappointed
8 de novembro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Andy
Apologies for the delay in shipping your order. We provided the tracking on the day it left our warehouse, Nov. 5th
We had an inventory count last week, causing a delay in orders leaving the warehouse.
You should not have to pay import tax as we have already pre-paid the VAT.
It should hopefully, be delivered soon via Royal Mail so you can start to enjoy your purchase :)
Kind regards,
GC Aftercare
bong bowl with the built in screen
Got the bong bowl with the built in screen and it literally burns so perfectly it’s blows my mind #LiterallyBruh
28 de outubro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Shane,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
One word: incredible.
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick delivery and very secure packaging - bubble wrap, tape, packing peanuts - you name it. The bong and bubbler are both stunning and provide incredibly smooth, and clean smoke.
10/10 will order again!!
28 de outubro de 2021
Opinião espontânea
Resposta da Grasscity UK
We are very glad to hear you are happy with our service and products. Hopefully, there won't be any need for zombie head bashing!😄 Thank you for your 5-star review! Hope to see you back at grasscity.co.uk.
GC Aftercare
Fast Shipping, Good Products
Shipping was fast and even though it was a small order they threw in a lil goodie bag of unbleached skins, a storage cap and some fancy roach, it's so shiny
25 de outubro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Sean,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
the bong is the best one I've tried
the bong is the best one I've tried, the glycerine coil makes it a very smooth smoke
22 de outubro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Alfonso,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Delivery was prompt
Delivery was prompt!
Item exactly what it said on the tin!
Very happy
15 de outubro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Ollie,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Everything as expected :)
14 de outubro de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Jan,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
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