Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Ver mais
A empresa respondeu
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Ver mais
Fast answer! My memory was incorrect, but you steered me in the right direction. Thank you. Also, I appreciate the improved spigot. It is much easier for me to open and pour. Excellent customer servic... Ver mais
Informações sobre a empresa
Escrito pela empresa
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informações de contacto
Estados Unidos da América
- help@gratsi.com
- gratsi.com
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 34% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Joymela was super responsive with my…
Joymela was super responsive with my concern. She went above and beyond my expectations! I will be forever part of the Gratsi Group!

Resposta da Gratsi Wine
This is a good wine
This is a good wine. There's a lot in the box and we'll worth it but to be honest I still feel everything I do with a regular bottle of wine. With this wine your not supose to get the head aches or hang over but it wasnt the case with me. I can only have 2 glasses then I feel very lethargic.

Resposta da Gratsi Wine
Great prompt response
Great prompt response. I've called numerous times to other business and no response. Thank you for your attention and assistance.

Resposta da Gratsi Wine
Best wine from a box I have ever had…
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price.
Can't believe it can be so good and NO sugar!
Company also has exceptional customer service.
Gratsi is the BEST!
Gratsi wine is great and the customer service is awesome! I am a loyal subscriber for years to come!
Sugar free and low sulfite wine that…
Sugar free and low sulfite wine that tastes so good and no headache! I love all 3 of the box varieties, highly recommend! Best customer service on top of a high quality product is a bonus.
There is no company in existence with…
There is no company in existence with better customer service than Gratsi. The wine is delightful and drinkable, and the company is truly top notch.
Love the taste of your sparkling…
Love the taste of your sparkling champagne it’s amazing and thanks for being so helpful with the delivery when I changed it to ups! Definitely going to be referring you to everyone!!!
They got right back to me and was able…
They got right back to me and was able to answer my question.
I understand the shipping regulations…
I understand the shipping regulations problem, but the first part of my question was, “why was I asked about not ordering wine when I just received wine last week?
The wine is great! 2 shipments so far, and will continue with subscription.
THE PRODUCT ,THE SERVICE ,FOLLOW UPS…
THE PRODUCT ,THE SERVICE ,FOLLOW UPS THANK YOU.
The customer service for Gratsi Wine is… legendary service!
The customer service for Gratsi Wine is stellar. We really wanted to love their product but it was just not our taste. Thank you so much for your thoughtful refund. Legendary service is so rare.
Fantastic customer service
Fantastic customer service! And I love the red wine!!!!
Gratsi has the best wine and the best…
Gratsi has the best wine and the best customer service! They’re always quick to respond and very helpful. Thank you!
All Exquisite!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order.
I love the stories, music suggestions, and meal recipes to accompany the wines. What fun! It’s a great experience and “taste” of the Mediterranean minus the additives and sugars. Press on, Gratsi Wines! You are winning!
A new experience in wine drinking. Absolutely delicious flavorful tasting wine
My husband and I enjoy an occasional glass of wine with dinner , however the inexpensive wine I was buying was
giving him headaches due to the added sugar and sulfates. I did some research and decided to try Gratsi wine. Although my delivery took longer than expected the company offered 10% off my order due to the inconvenience, I’m glad I didn’t cancel the order. The wine is delicious and we’ve felt no side effects from enjoying an occasional few glasses . I also love that it lasts a month because we usually enjoy a bottle once a week . The price point is excellent. The high quality cannot compare to the wine I’ve had before. Any problems I had I contacted a gentleman named Peter from Gratsi support and he’s gone out of his way to provide excellent customer satisfaction. For anyone looking for a delicious wine and a dependable company to deliver it look no further than Gratsi . Plus the wine makes a great gift and the box wine would be an excellent choice for a small dinner party.
Over the Moon!
I am so over the moon happy that Gratsi has added their sparkling wine to the subscription club! I first tried the sampler and loved all, but fell head over heels in love with the bubbly. I started my subscription the second the email arrived today letting me know it was available. I can’t wait for the first shipment to arrive. Cheers! 🥂
The immediate response to my question.
There were delays in delivery so I…emailed
There were delays in delivery so I emailed them and they responded immediately with the explanation which was very understandable, I have always been very happy with them and wish to continue my subscription. I appreciated their quick response...
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







