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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

UWAGA!!! TA FIRMA TO OSZUŚCI!!! Po dokonaniu zakupu nie dostałem żadnej informacji od sprzedawcy, co wzbudziło moje podejrzenia. Następnego dnia próbowałem sie dodzwonić na podane numery ale nikt ni... Ver mais

Classificada 1 em 5 estrelas

Ordered on 28 November and was immediately charged. Website and receipt said I should receive the order in 5-7 days. The order still hasn't shipped and support does not respond to emails about statu... Ver mais

Classificada 1 em 5 estrelas

Zamówienie z 3 grudnia, po interwencji z powodu przekroczenia czasu na wysyłkę - miało byc wysłane w poniedziałek, potem, przełożyli na środę, 18 grudnia. Jest 17 - sta. Status paczki od 10 dni: "W p... Ver mais

Classificada 1 em 5 estrelas

Zamówienie złożone, pieniądze zapłacone, a towaru i jakiegokolwiek kontaktu brak. Tępić takich ”przedsiębiorców”. Ostrzegam przed tą firmą. Sprawa znajdzie swój finał na policji to zwykłe wyłudzenie... Ver mais

Informações sobre a empresa

  1. Loja de mobília para quartos
  2. Loja de móveis

Informação fornecida por diversas fontes externas

A weighted blanket engineered to be 10% of your body weight to naturally reduce stress and increase relaxation.


Informações de contacto

1,2

Muito mau

TrustScore: 1 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

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Classificada 1 em 5 estrelas

Do NOT buy the Gravity Robe

Do NOT buy the Gravity Robe. The material of the Robe is cheap. Just by holding the robe you will can see one wash and it will fall apart. I would have given it zero star if I could. On top of all the aggravation, per there website YOU have to pay to return this item. If you find yourself wanting to buy this robe, go to a website where you don't have to pay for return shipping, because best believe you WILL return it.

7 de outubro de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey there,

Thanks for reaching out to Gravity Support! I am sorry to hear you did not love the robe. If you think your robe has a defect, please reach out and we will be happy to assess any defects! If you would like to return , we do accept returns within 30 days.

Please reach out to contact@gravityblankets.com if you have any further questions or concerns!

Warm Regards,

Gravity Support


Classificada 1 em 5 estrelas

No leniency on accidental orders.

So I accidentally ordered the first one without my military discount code and requested a refund along with the explanation of what happened. They agreed to refund me but they’re going to take $25 out of my refund for restocking fees. I wound up ordering the second one with the discount, but since they took $25 from the first order, I might as well have paid full price to begin with.

27 de julho de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Dakota,

Thanks for reaching out to Gravity Support! I am sorry to hear about the issue with the order. While we do charge a $25 restock fee on canceled orders, we do waive that fee and issue full refunds if the customer purchases another product.

If you have any other questions, please reach out to contact@gravityblankets.com and we will be happy to help!

Warm Regards,

Gravity Support

Classificada 1 em 5 estrelas

Customer Service is nonexistent. BUYER BEWARE.

Money back guarantee? Not so fast. The shipping will cost more than half the cost of an overpriced blanket. It is so heavy, it slides off the bed during the night. You can’t use a top sheet with it because it pulls everything off the bed with it. It is too heavy for me. 10% of my Body weight???? The queen size are all 35 # and I don’t weigh 350. I am so disappointed with this.

No response from Gravity. Customer service sucks.This new kid CEO will end like the guy from Uber. Kicked out of his own company.

BUYER BEWARE.

13 de junho de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey there,

Thanks for reaching out to Gravity Support! I am sorry to hear about the issue with your blanket. While we do recommend 10% of body weight for our individual sized blankets, the Queen Blanket is much larger. Because of the weight distribution within the blanket, most users still experience 15-20 lbs of weight on them while using.

We are happy to accept returns and exchanges within 30 days of receiving the blanket, but the customer is responsible for the cost of return shipping. This is due to the nature of the product and is the same across weighted blanket companies.

If you have any other questions, please reach out to contact@gravityblankets.com and we will be happy to help!

Warm Regards,

Gravity Support

Classificada 1 em 5 estrelas

Buyer Beware!

The return process is set up to make it hard to get your money back. You bear the expensive return shipping costs and you need to send a photo of the blanket in its plastic bag before the return is authorized. I ordered a queen size blanket that weighs 35 lbs, way too heavy for a small woman to handle, and it cost me $80 via USPS to return a blanket for which I paid $199 plus tax! Terrible purchase. Would not recommend

8 de junho de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Lisa,

Thanks for reaching out to Gravity Support! We are happy to accept returns with the 30 day window. We ask for the photo verifying the blanket is sealed in the original plastic case to maintain proper hygiene at our fulfillment center as they products are personal bedding items.

The customer is responsible for return shipping. This is due to the nature of the item, and is the same across weighted blanket companies.

If you have any other questions, please let me know!

Warm Regards,

Gravity Support

Classificada 1 em 5 estrelas

No reimbursement for shipping if you return

If you want to try this product and risk not liking it, it's going to cost you $30+ to ship it back. So you'd better hope you buy the right one and like it. Otherwise the company will NOT reimburse you the significant shipping costs. Buy one from another vendor on Amazon, who WILL pay for the return shipping.

8 de junho de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Jason,

Thanks for reaching out to Gravity Support! While we are happy to accept returns in the 30 day return window, we do require customers to pay for return shipping. This is due to the nature of the item and is the same across weighted blanket companies. As a small business, we appreciate your patience and apologize for any inconvenince.

Warm Regards,

Gravity Support

Classificada 1 em 5 estrelas

Bad service all round.

The order was incorrect the, they sent me a wrong weight and a cover that didn't fit properly at all. When I tried to call customer service to ask for an exchange I only got through to a voice mail and as I called 2 times I never got a call back, very bad service all round I do not recommend at all.

1 de junho de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Yaakov,

Thanks for reaching out to Gravity Support! We do not and have never offered phone support, so I apologize you were calling a number that was not our number. If you have any questions or think you received the incorrect product, please reach out to contact@gravityblankets.com and we will be happy to help.

Warm Regards,

Gravity Support

Classificada 3 em 5 estrelas

Pressure on eyeballs

The eye cover puts the pressure on your eyballs which hurts and is dangerous. You'll be seeing stars. My wife uses it with the weights removed and lives it that way. But we could've got a much cheaper blindfold. Perhaps there are some ppl who's face shape works with this idk

25 de maio de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey there,

Thanks for reaching out to Gravity Support. I am sorry to hear about your experience! If the mask is not working for you, please do not continue to use the product.

The weight should not rest directly on the eye, but instead around the eye. Make sure the mask is firmly fastened to prevent movement.

If you have any other questions or if I can assist you with anything else, please reach out to contact@gravityblankets.com and we will be happy to help.

Warm Regards,

Gravity Support

Classificada 5 em 5 estrelas

Wonderful quality

Wonderful fabric. Soft and heavy. Great colour.
Very happy with this purchase! Wouldn't buy another brand of this ever!

28 de abril de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I cannot recommend them enough

I cannot recommend them enough! Their customer service is incredible. I had two dealings with Arlene in customer service and no ask was too big for her. I’ve never had such good customer service before. I’m so happy with this product and the service I received. Saving up for the pillow and an extra cover now! Thanks :-)

22 de abril de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

defective cooling cover

I received a cooling cover with purchase of blanket.
Cover tabs were missing and existing ones did not line up with tabs on blanket. I sent email to customer service and 1 1/2 week later, still no response on the problem. My concern, if I just return with NO CONTACT FROM THIS COMPANY, WILL I BE OUT THAT COVER AND MY MONEY???????
terrible customer service.

22 de abril de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Leslie,

Thanks for reaching out to Gravity Support! If you are experiencing an issue, please make sure you are reaching out to contact@gravityblankets.com. We will be more than happy to help.

Warm Regards,

Gravity Support

Classificada 1 em 5 estrelas

Poor Customers Service and Price Match Policy. Look Around First.

Recently bought as a gift for my wife. Cost is significantly higher than competing offerings - but was sold on the value and qualilty listed online. The day I received it I was emailed a 15% off code. I politely asked that they honor the discount since it the package had arrived that day and it was unopened and still in the box. They immediately declined, and were quite rude about it. They hid behind their vague return policy and arbitrary statement of 'We hold the right to refuse any refund for any reason' in their email and can only price match within 24 hours of selling (never heard of a price match policy that short by the way). So, since I'd have to pay to ship it back and they kept claiming they could refuse refund regardless if they want, I decided to keep it. When compared to the other, significantly lower priced blanket we have, felt fooled as it's the same quality. Lastly, the customer service correspondence was rather sarcastic and non-helpful. Certainly not how I'd communicate with a customer.

21 de abril de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Duane,

Thanks for reaching out to Gravity Support! We are happy to accept returns within 30 days of purchase. We do require authorization to return the purchase, but as long as you send a photo of the item in the original packaging and it is within policy, we are happy to authorize.

If you have any questions, please reach back out and we will be happy to assist!

Warm Regards,

Gravity Support

Classificada 1 em 5 estrelas

Awful-steer clear!

Awful. I was so excited as I had ordered their highly advertised bamboo blend sheets. Last weekend (4/10) I ordered them and got an email confirmation right away! Next day, they alerted me via email and text that my order had shipped. Super! NOT. 5 days later I get an email saying the item I had ALREADY BOUGHT, PAID FOR, and said was shipped--was out of stock? I tried multiple platforms to get a straight answer, but the story just keeps changing up to the moment I write this review. Would stay away from this company!

16 de abril de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Michaela,

We are sorry the blanket you ordered was out of stock! We had an error with our inventory, and made a mistake that we thought we had one item left when we were out. The mistake was not discovered until we printed the label and went to fulfill the order. This is why you received the notification that a tracking number had been created. I do apologize for the mistake, and please let us know if you need anything else.

Warm Regards,

Gravity Support

Classificada 2 em 5 estrelas

Very nicely made but....

Very nicely made but..... The advertised "cool side" was not cool at all. We tried it, sent it back. This thing got hotter than the hinges of hell in few hours. We set our AC to 70 and still we baked under the thing.

Returns are easy but it will cost you big $. For us it was $97 to ship it back. Nearly half the cost of the blanket.

This is the third blanket we have tried and they were all hot due to similar construction.

Unless you live in an igloo don't waste your money.

To be fair, we bought thru Purple and the sheets and pillow are fantastic.

13 de abril de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Defective blanket, Return refused

I was shipped a defective blanket, Gravity Blanket refused to accept return / exchange. Being that they stuck me with it, I decided to try it. The blanket bunches up all the way to one side in the cover and the stitching started to unravel soon after I started using it.

10 de abril de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Jeremy,

Thanks for reaching out to Gravity Support! We are always happy to accept returns within 30 days no matter the reason. If there was a defect with your blanket, we are happy to access and replace if you send us a photo.

If you need anything else, please reach back out to contact@gravityblankets.com and we will be happy to help!

Warm Regards,

Gravity Support

Classificada 1 em 5 estrelas

Terrible experience

Terrible experience: for a product as such that you can't go to a store and try they do not offer prepaid return shipping. Also, the advertisement is false, this definitely is not a "cooling" gravity blanket. Do not waste your money and time on them.

6 de abril de 2020
Opinião espontânea
logótipo da Gravity Blanket

Resposta da Gravity Blanket

Hey Lemna,

Thanks for reaching out to Gravity Support! We are sorry you did not find the blanket to be cooling. The duvet cover of the blanket uses a technical fabric that is more breathable and moisture-wicking than our Original Blanket. This will best be felt in a cooler room. We are also happy to accept returns within the 30 day return window, but the customer is responsible for return shipping. This is stated in our return policy and is the same across weighted blanket companies.

If you need anything else, please reach back out and we will be happy to help!

Warm Regards,

Gravity Support

Classificada 5 em 5 estrelas

I seriously love this blanket

Game changer. I’ve been sleeping so well during this quarantine. I feel it, and the data from my SleepWatch app proves it, too.

Also makes the couch a more relaxed hang.

28 de março de 2020
Opinião espontânea

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