I used to really enjoy Graze Chilli and Lime, but something has seriously changed. The taste is now awful. The nuts tasted completely off, almost rotten and had a very unpleasant smell last few packs.... Ver mais
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Leia as opiniões dos outros
Been buying their flapjacks for years. The quality went severely downhill in the past year when they replaced their flapjacks ingredients with vegetable oil. Ruined the texture and flavour. Also, the... Ver mais
I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose. I guess this is part of the intention behind the name. Maybe a bit pricey but t... Ver mais
A empresa respondeu
I came on here to report deceptive packaging on 'graze oat boosts' and found two virtually identical complaints on the first page. As 'HA Customer' points out, by the time you get through the box and... Ver mais
Informações sobre a empresa
Sobre graze.com
Escrito pela empresa
Since 2008, seven friends (and a few helpers!) have been reinventing snacking, one delicious nibble at a time.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
Informações de contacto
Reino Unido
- www.graze.com/help
- graze.com/uk
2,0
Mau
4 mil opiniões
Não respondeu a opiniões negativas
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Decent snacks
Good products but the constant 'loyalty' leaflets which ask you to buy X to get one free are a bit annoying. I'd rather get every 10th box free or something similar.
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi there!
Thanks so much for this review.
It's great to hear that you're a fan of the snacks but we are sorry if you are not so impressed by our loyalty rewards.
We do offer discounts in our online shop to graze account holders, and you can earn a free box when someone signs up with your friendcode, but we can appreciate that you'd rather see some more regular subscription based rewards.
We will be sure to pass on this feedback!
If you'd like to discuss rewards or anything else at all, please don't hesitate to get in touch at hello@graze.com and our Customer Service team will be happy to chat!
Delicious affordable snacks
Love receiving my graze box every week. Every snack is delicious and makes it feel like a treat.
I also feel like it's great value for money and I like that I can change the snack I receive.
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Thanks Sarah! It's great to hear you enjoy having control over what we pack in your boxes - we hope you continue to enjoy your graze treats :)
I love my graze boxes as they are…
I love my graze boxes as they are little boxes if joy every week when they are delivered
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
It makes us so happy to deliver these little boxes of joy to you each week, Hannah! We wish you happy snacking :)
Great snacks through the letterbox
Huge choice of snacks. Reliable service.
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Thanks Ellie! Happy snacking :)
Don’t like any of the items that are…
Don’t like any of the items that are sent. I want to cancel but don’t know how to. Tried to cancel before but it wasn’t done.
29 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Linda,
We're very sorry to hear that you were not a fan of the snacks and that you had some trouble stopping your subscription.
You can find cancellation instructions in the FAQ section of our website, here:
uk.help.graze.com/hc/en-gb/articles/115000308849-how-do-I-cancel-deliveries-of-my-subscription-boxes-
If you require any assistance or would like to speak with our customer service team, you can reach them at hello@graze.com
Snacks are light tasty non fattening…
Snacks are light tasty non fattening good but missing the jerky
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Thanks Tony! We're proudly 100% vegetarian but we'll be sure to let our snack team you miss our jerky :)
Regular subscription
My regular subscription allowed me to get an idea of my favourites. And my family all love the flapjacks and I have to order extra. The savoury snacks have helped me to reduce calories for my lunch and to keep my weight down.
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Thanks for this review Angela! We're so pleased to help you on our snacking journey - plus there's no such thing as too many flapjacks!
My boxes come on time and everything…
My boxes come on time and everything they send I enjoy.The snacks are healthy and fresh
25 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Helen,
Thanks so much for your review.
It's great to hear that you're a fan of the snacks!
We wish you continued happy grazing! :)
Resposta da graze.com
Short and sweet! Thanks Michelle - happy snacking :)
As usual Graze delivers (and not just…
As usual Graze delivers (and not just through the letterbox) lovely snacks , healthy treat and still a great price
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Thanks for your review Julie! We're chuffed to hear you're enjoying grazing with us :)
Resposta da graze.com
Hi Alix,
Thank you so much for your review, it's always great to hear from happy grazers :)
We hope that you will continue to enjoy grazing with us!
Protein cocoa flapjacks were out of…
Protein cocoa flapjacks were out of stock but replaced quickly. The size is however smaller and the quality not nearly as good. I have been a customer with Graze for many years and these were a favourite.
Don't think I will order again
28 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Jane,
We're very sorry if you have been disappointed by your recent cocoa vanilla flapjack purchases.
We did recently rework the recipe of this snack to ensure we could meet new government guidelines on fat, sugar and salt, but we tested it extensively both internally and with a group of graze customers to ensure the product was still delicious. We're really sorry that the new recipe isn't working for you though.
We hope that you might still enjoy other snacks in our range.
If you'd like to discuss anything with our customer service team, you can reach them on hello@graze.com
Simple Snacking
Saves the trip to the snacks aisle and works out cheaper. Lunch, made simple.
25 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Dylan,
It's so great to hear how much graze's tasty treats help your day!
We love hearing from happy customers-s so thanks for brightening out day :)
Choking hazard foreign object
I received them with a large bit of string like the width of a shoe lace 3 inches long on which I choked on. This is pure negligence and could of killed me or young members of my family. Thankfully I’m alive I have contacted them but no reply. I’ve not eaten since traumatised by it.
23 de outubro de 2022
Opinião espontânea
Resposta da graze.com
We're very sorry to hear about your recent experience, Andrew. We have strict quality and safety controls in our facility, and we operate to the highest standards, including HACCP systems and BRC certification. Incidents like this are very rare and we are keen to investigate - I can see that our customer service team has already responded to your email so that we can assist further.
They stole me 7€
I got a free box from my university but I had to put my banking details in order to get the nuts.
They took me 7€ and after complaining several times and after talking to the manager nothing changed. 7€ for a bunch of nuts. Disgusted
22 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hello Sara,
We're sorry that your experience with your subscription wasn't what we would normally hope for. We do hope that you at least enjoyed the snacks that we sent.
We try to make it as clear as possible when people sign up for a free box that they are signing up for a subscription- we even confirm this in our welcome email. But if you have any suggestions for how we can make that more clear in future that would be a great help.
Thanks so much for giving us a try.
Never even got my box so lost…
Never even got my box so lost money.wont use again
19 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hello there,
We're so sorry that your box never arrived- we definitely don't want you to be out of pocket!
If you email us at hello@graze.com we can take care of you and make sure you're taken care of properly.
Amazing variety, worth every penny.
Honestly couldn’t recommend graze enough, was looking for weeks for a good snack box that would deliver to me, but I always found that it’s not really worth my money, but with graze I really think it’s worth it, and with the huge selection of treats I get different ones every week. My family was skeptical at first until I let them try sone of my snacks now when they come they always take one from my box. Love the variety and love the overall concept, I will be with graze for a very long time.
28 de julho de 2022
Opinião espontânea
Resposta da graze.com
Hi Chloe,
Thanks so much for this review!
It is always such a pleasure to see feedback such as this from grazers - your message has been shared at graze HQ.
We are also thrilled to hear that your family are now fans of the snacks!
If you ever require any assistance, please don't hesitate to get in touch with our customer service team - We also love to hear from grazers with their ideas, so if you or any of your family members have any suggestions for new snacks, please do send them through. You can reach us at hello@graze.com. We wish you continued happy grazing! :)
Genuine company
Tasty, imaginative, healthy snacks and genuine, caring customer service!
If you're comparing the cost of these to snacks offered by Lidl and Aldi, as some reviewers have, then they'll probably seem slightly more expensive. But every other outlet seems expensive compared to these budget supermarkets! Otherwise, compared to coffee shops and other supermarkets, these snacks are very reasonable at around £1 each. They're also much more interesting and varied.
Absolutely love the Marmite range, and thanks for taking the gluten and dairy out of this!
Great customer care from Lisa in response to some feedback I offered.
10 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Kerry,
Thanks so much for your review.
It's great to hear that you are a fan of the snacks and we are so pleased to hear that you are happy with our customer service.
We do want to mention that as all of our food is packed in the same place cross-contamination is possible. This means that we cannot guarantee the complete absence of gluten or dairy in any of our standard snacks, and we don't recommend our snacks to anyone with an allergy. If this is relevant to you, then we hope that this information helps you to decide whether you’re happy to continue grazing.
If you'd like to discuss this, or anything else, please feel free to get in touch at hello@graze.com.
Not as good as it use to be!
Some of their snacks are yummy some taste like the bits that have fallen off the production line and should have been swept up and put in the bin! You need a bottle of water to eat any of their snacks as everything is very very dry.
I used graze when they first came out and they were really good at sending out a variety of snacks this time round I’m already getting duplicates and I’m only 5 weeks in. Bit poor, not sure how long I’ll bother to keep going with it as at a £1 per snack it’s not cheep! Will probably go back to getting my healthy snacks from Aldi and weighting them out myself in reusable Tupperware to save on plastic waste and my hard earned cash!
12 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Anna,
Thank you for your review.
It's great to hear that you find some of our snacks yummy but we are sorry that not all of them are to your taste.
We are also sorry to hear that there has been repetition in your boxes, we try to send snacks rated as love and like more often, so it may be that we are sending snacks we believe you wished to receive more regularly.
However, it is also the case that we have experienced some supply issues recently that have affected stock levels and we are sorry if this has affected the snacks included in your orders.
I can assure you that we are working as hard as we can to get all the snacks available again.
We think our snacks represent great value for money (not to mention the convenience of getting them delivered straight to your door! However, we do appreciate that this isn't for everyone and thank you for sharing your thoughts. We'd recommend checking out your rewards page to see what discounts you have waiting to be used:
https://uk.graze.com/pages/rewards
If you'd like to discuss your snack selections, or chat about anything else, our customer service team will be happy to assist. You can reach them at hello@graze.com.
The stuff you get from the boxes isn't…
The stuff you get from the boxes isn't all that bad, in fact I liked some of them. But this company seems to be charging me money whenever I cancelled my order, I am very angry about this and would suggest people to delete their accounts if you don't want to order from them anymore.
Also, another funny thing about them. When trying to cancel you have to press cancel 3-4 times before it cancels.
8 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hello Chris,
We're sorry to hear that you had such difficulty cancelling your subscription.
We would never charge anyone for trying to cancel, so if you were charged a cancellation fee of any kind then please do email us at hello@graze.com, so we can look into that further.
We are working on streamlining our cancellation process, as we do know that having to confirm that you want to cancel multiple times isn't ideal for our grazers. Thanks so much for the feedback on cancelling though, as we are always looking at how to improve, so this definitely helps!
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