I used to really enjoy Graze Chilli and Lime, but something has seriously changed. The taste is now awful. The nuts tasted completely off, almost rotten and had a very unpleasant smell last few packs.... Ver mais
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Leia as opiniões dos outros
Been buying their flapjacks for years. The quality went severely downhill in the past year when they replaced their flapjacks ingredients with vegetable oil. Ruined the texture and flavour. Also, the... Ver mais
I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose. I guess this is part of the intention behind the name. Maybe a bit pricey but t... Ver mais
A empresa respondeu
I came on here to report deceptive packaging on 'graze oat boosts' and found two virtually identical complaints on the first page. As 'HA Customer' points out, by the time you get through the box and... Ver mais
Informações sobre a empresa
Sobre graze.com
Escrito pela empresa
Since 2008, seven friends (and a few helpers!) have been reinventing snacking, one delicious nibble at a time.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
Informações de contacto
Reino Unido
- www.graze.com/help
- graze.com/uk
2,0
Mau
4 mil opiniões
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I was charged without my consent
I was charged without my consent. I just want to try it once, and you make me subscribe without noticing. I would say it is a kind of scam. Could you please refund me my money?
25 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi there,
We are so sorry you were charged unexpectedly!
You'll be able to cancel via your account, here:
www.graze.com/uk/orders
If you need a hand, we provide step-by-step cancellation instructions in our FAQs:
https://uk.help.graze.com/hc/en-gb/articles/5734720274705-how-do-I-cancel-my-subscription-
I hope this helps, but please do email hello@graze.com if you need any more assistance.
Very disapointed and the smell was like petshop …
Tried the free box as got with pregnancy package it was awful none I liked . I clicked for none chilli ones got nacho and chili . I prefure to be able to tick box of items I won't eat not each snack . The 4 I got smelt like pet food . I cancelled my subscription as once a week to much once a month be better for some people and quick view each boxes snacks might also help as you can't see what you could get with each type . I prefure shopping buying in store as I know what I'm getting how can walnut and coffee cake be a cake when it's just nuts and choclate peas coffee didn't taste coffee so was a disappointment. Won't use again not worth the money
22 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi Sarah,
We're sorry to hear that you received snacks you weren't too keen on in your free box.
We're also sorry for any confusion or disappointment caused by our coffee walnut cake snack.
As you have discovered, this snack is based on coffee walnut cake - and does not actually contain cake.
This snack is one of our 'our version of' snacks, these are snacks based on popular desserts and treats - having said this, the coffee should have tasted of coffee, we apologise if this was not the case.
You should not have received any snacks that were rated as bin on your account but if you would like to discuss the snacks you received, please feel free to reach out to our Customer Service Team at hello@graze.com.
Despite selecting my favourite snacks…
Despite selecting my favourite snacks they were never included in the few boxes I received. The selection I did receive was pretty uninspiring. For the cost and what I received it just wasn't worth the money so I discontinued my order. I can do better just buying snacks in the shops.
21 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi Allan,
I'm sorry to hear that you didn't get many snacks that you were excited about. But finding your favourites in the shops is perfect! We always have deals on our online shop as well- so you can get your goodies for less ;)
Enjoy!
I felt making a payment every week…
I felt making a payment every week taken from my bank was more than I wanted to pay - the money was adding up and as a OAP that money was more useful buying proper food as per a meal instead of snacks. Sorry but maybe your items would be more appreciated as a snack now and again not all of the time. We are on a tight budget.
18 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi Carol,
That's totally fair- times are tough, so we get that sometimes you have to make some sacrifices. But keep an eye on our online shop- we have some pretty great discounts and sales coming up so you can stock up on your favourites for less!
Enjoy!
Great choice! Clear Options!
I really like the way I can express my preferences for food and exclude my food intolerances.
11 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi Alison,
Thanks so much for this lovely feedback!
We work hard to try to make graze as personalised as possible for our grazers, so it's wonderful to hear how much you appreciate that :)
Thanks again for the kind words, and if you ever have any suggestions for how to make graze even better do let us know!
More confusing than to stop an amazon subscription
IMO, Graze's interface is even more confusing than to stop an Amazon Prime subscription. I stopped the payments after receiving my free box on Monday, but was charged £3.99 today. They were tasty though, hence 3/5*.
7 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi Harry,
We're so sorry that our website was so tricky to use when it comes to cancellation! If you send us a quick message at hello@graze.com though, we can try to help with that unexpected charge :)
We are always looking for way to improve and make the site easier to use as well, so if you have any suggestions that may help up do this for cancellation please do let us know. Thanks so much!
You didn’t answer on my questions (
10 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hello,
We're so sorry that your questions weren't answered. We try to get to each and every customer who contacts us, so I'm sorry that your query seems to have slipped through the cracks.
If you would like to email us at hello@graze.com we will be happy to assist you further though.
Very good quality snacks :)
8 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hello!
Thanks so much for this review - it's great to hear that you're a fan of the snacks.
We wish you continued happy grazing :)
Wish boxes arrived on time
While the snacks themselves are good, it's difficult to enjoy them when the don't arrive (waited over a week and a half for one box past its arrival, this weeks one is also late). I understand this isn't necessarily the fault of graze as you use royal mail, but perhaps you need to consider the use of a new courier.
21 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Nick,
It's lovely to hear that you like your graze goodies! But it is a shame that your boxes aren't always as punctual as we might hope. We always send subscription boxes on the same day every week, so it is down to Royal Mail as to when they are delivered, which means they can be late sometimes. This has been especially true over the last couple of months as they've had periodic strikes almost weekly for some time now. But getting feedback like this is really important, since we want to know how to improve- so thanks so much for the suggestion!
They are the most reliable company that…
They are the most reliable company that I deal with. Whatever you order arrives. If you change your preferences they are successfully updated. The product is always great which is why I have been with them for many years and will be.
4 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi there- Wow what amazing praise! Thanks so much for sharing your love for graze! It's great to hear just how much you appreciate how hard we work to take care of our grazers. We love making sure that subscriptions run as smoothly as possible for our snackers. Thanks so much for the kind words!
Regular delivery.
Received a box on a weekly basis. Items suitable for purpose. There is a nice variety of snacks.
29 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi David- Thanks for your feedback! We are always happy to hear that our grazers are happy with their weekly treats :)
It's great to hear that you love the variety of the snacks we offer in our boxes! If you ever have any ideas for a new snack or flavour you would love, let us know at hello@graze.com, we are always keen to hear suggestions!
Good variety. Tailored. Good Value.
They send a good variety of snacks tailored to my preferences. It's good value and they make a real effort to make as much of the packaging environmentally friendly as possible.
2 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Great to hear you're enjoying snacking with us, Laura! Thanks for your kind words :)
The boxes are very repetitive
The boxes are very repetitive, I tend to get the Marmite boxes virtually every time. I can Rember when I had flapjacks.
2 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi Loraine, thanks for your review. We're sorry to hear your boxes have felt a bit repetitive recently - you'll be able to switch up your selections by rating anything you don't wish to receive as 'bin'. Similarly, be sure to rate our flapjacks as 'love' to let us know you want them in your deliveries. If you need a hand with this or want to chat about anything else, don't hesitate to reach out to our friendly customer service team at hello@graze.com :)
13 years buying, and I still love them!
I’ve been a ‘grazer’ since they started in 2009! I love my boxes, the snacks are perfect to keep you going mid-afternoon, or whilst watching tv at night. In 13 years I have never had a box that wasn’t delicious. I love them x
2 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Hi Sheryl,
Thank you so much for this review.
It's always fantastic to hear from grazers who have been with us as long as you have.
It is also wonderful to hear that after all this time, you've never had a box that you didn't enjoy!
Messages such as this always raise a smile at graze HQ.
We wish you continued happy grazing, if you ever need any assistance, please don't hesitate to drop us a line at hello@graze.com :)
Something to enjoy with a cuppa.
I've been a Graze customer for about 6 years now, and they are very reliable ; usually delivering my box every weekend. My favourites are : Marmite flavored nuts, Honey Flapjacks, and Afternoon Tea.
2 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Wow John, that's a whole lot of snacking! We're so pleased you're enjoying your deliveries - our honey flapjack and afternoon tea go hand in hand as the perfect afternoon pick-me-up :)
Nice selection of boxes
Nice selection of boxes. If I had two gripes, one would be that even though I select new boxes as 'love' I don't often receive them and get older ones instead. Also, the delivery date is very unpredictable (although I accept that is the Post Office)
27 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Julian,
Thanks so much for your review!
It's great to hear that you're a fan of the boxes but I am sorry if you've not received your loved snacks as much as you'd hope to.
We have had some supply issues recently that have affected snack availability and I am very sorry if this has in turn been affecting your selections.
We are working as quickly as possible to get stock levels back up to where they should be!
If there are any snacks that you'd really like to receive, and they have a send soon option available on your ratings pages, please do tick send soon and we will include those snacks in the next possible box. If there is no send soon option, then this does unfortunately mean they are currently out of stock.
We are also sorry for the delivery problems being experienced at present, we are aware of disruptions caused by the recent postal strikes but hope that these will resolve themselves soon.
If you'd like to discuss snack selections, deliveries or anything else, please don't hesitate to get in touch at hello@graze.com.
Always a great service and most snacks…
Always a great service and most snacks I like
2 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Thanks Jenny! Happy snacking :)
Sooooo
Sooooo, I’m getting very bored of my Graze packs & I would like to amend the box but you have me by the short & curlies because if I change my box type you then take me off my current deal, charge me more money & as you said I am a “loyal” customer…..how can you help me?
27 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Melanie,
We're sorry to hear that you're getting a little bored of your snack selections.
We are also sorry if there is any confusion regarding changing the type of box you receive - this will not change the price of your boxes.
If you'd like some assistance with changing the type of box you receive or would like to discuss this further, please get in touch at hello@graze.com and our customer service team will be more than happy to help.
The boxes are very nice and always…
The boxes are very nice and always different every time lots to choice from
28 de outubro de 2022
Opinião espontânea
Resposta da graze.com
Hi Hazel,
Thanks so much for this review, it's great to hear that you're enjoying boxes!
We wish you continued happy grazing :)
Tasty savoury treats
I’ve been ordering from Graze for many years. I usually get a weekly box but when there are rewards I buy the multipacks of 6. My favourite flavours are chilli and lime and smoky nuts. Great that you can pause your delivery. The graze packs are ideal for snacking at work.
1 de novembro de 2022
Opinião espontânea
Resposta da graze.com
Thanks for your review Ruth! It's fab to hear you're taking advantage of your rewards to stock up on our moreish punchy chilli & lime nuts (they're a firm favourite here at graze HQ too).
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