I used to really enjoy Graze Chilli and Lime, but something has seriously changed. The taste is now awful. The nuts tasted completely off, almost rotten and had a very unpleasant smell last few packs.... Ver mais
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Leia as opiniões dos outros
Been buying their flapjacks for years. The quality went severely downhill in the past year when they replaced their flapjacks ingredients with vegetable oil. Ruined the texture and flavour. Also, the... Ver mais
I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose. I guess this is part of the intention behind the name. Maybe a bit pricey but t... Ver mais
A empresa respondeu
I came on here to report deceptive packaging on 'graze oat boosts' and found two virtually identical complaints on the first page. As 'HA Customer' points out, by the time you get through the box and... Ver mais
Informações sobre a empresa
Sobre graze.com
Escrito pela empresa
Since 2008, seven friends (and a few helpers!) have been reinventing snacking, one delicious nibble at a time.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
Informações de contacto
Reino Unido
- www.graze.com/help
- graze.com/uk
2,0
Mau
4 mil opiniões
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Such a shame
Such a shame - after 10 years of ordering snacks from them every other week, I am told that I don't matter. They went from a fully customisable service, which catered for vegans like me as well as people with intolerances, to an expensive monthly box which you cannot personalise at all.
I cancelled my subscription straight away when I was told that this would be the way from now on. Then I got charged for the box! Had to email them again, to get a refund.
I made it clear that I did not want the box, even for free. Then this week, I receive the box anyway. I can't eat a good third of it as it contains milk or honey.
Shocking service really.
14 de abril de 2024
Opinião espontânea
Resposta da graze.com
Hi Helene,
We're sorry that you received an unexpected box, but we are glad to hear that you were assisted with that.
We are also sorry that you will miss our four snack boxes, we do just want to mention that while we did offer vegan four snack boxes, we do not consider any of our snacks suitable for those with allergies or intolerances, as all of our food is packed in the same place and cross-contamination is possible. This means that we cannot guarantee the complete absence of any allergens in any of our snacks.
We do thank you for your feedback, any and all is welcome.
While our new subscription service is not suitable for vegans, we hope that you will continue to enjoy our vegan snacks through our online shop and retailers.
I have cancelled my long-standing…
I have cancelled my long-standing subscription. Hey, business students take note - the new graze box is a classic study in what happens when the marketing department takes over a company. All packaging and no substance. A veritable masterclass in hype, hyperbolae and on-trend advertising so blatantly vacuous and without substance, that they deserve an award. Congratulations for development and innovation in cynical advertising.
14 de abril de 2024
Opinião espontânea
Resposta da graze.com
Hi Neil,
We are sorry that you are disappointed by the changes to our subscription service.
We do appreciate that the new service may not appeal to all, but we thank you for your feedback about that.
We hope that you will still graze with us in future via our online shop or retailers.
Very disappointed at the switch from a…
Very disappointed at the switch from a box which is both affordable and customisable to something 3 time the prices containing things I might not like and don't get to choose. Also an appalling attitude from whoever is in charge of the social media who is basically telling anyone who questions the lack of vegan options that's its basically tough and they shouldn't order from them. What a way to treat loyal customers of nearly 15 years.
12 de abril de 2024
Opinião espontânea
Resposta da graze.com
Hi Sharon,
We are sorry that you'll miss the four snack box service.
We appreciate that the new service might not be for everyone, especially as we are unable to offer vegan subscription boxes any longer.
We are very sorry any miscommunication via social media, while we would not advise that vegans subscribe to the new service, we will still sell our vegan snacks in our online shop.
We do thank you for your feedback and hope that you will graze with us again in future, albeit not via subscription.
I've really liked receiving a weekly…
I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose. I guess this is part of the intention behind the name. Maybe a bit pricey but that was ok. Worked for me. Monthly just doesn't so I suspect like many other people I won't be continuing. No doubt postage costs are the reason but I can't help thinking this will be an overall negative for the company. This is a shame. I'll now be making alternative arrangements - bringing in snacks following supermarket shopping instead. Enjoyable while it lasted. Good flavours, variety and portions.
9 de abril de 2024
Opinião espontânea
Resposta da graze.com
Hi Neil, thanks for taking the time to share this feedback. We're really excited about the next step in our snacking adventure and hope our grazers are too! Of course, we do understand that it won't be for everyone. Our snacks will still be available on our online shop and in retailers, so we hope you can continue to enjoy our products in this way.
Just had my ‘new’ box
Just had my ‘new’ box. Underwhelmed! Not worth the full subscription price and it is questionable if it is worth the ‘introductory offer’ price. Tea bags? 10g of a mushroom snack, 2 tiny graze bars, a bag of pretzels…. The 3’ new’ plastic pack flavours are welcomed! After many years of being a subscriber, sadly I won’t be for much longer as I cannot justify the increased cost against the uninspiring choice at launch.
8 de abril de 2024
Opinião espontânea
Resposta da graze.com
Hi Gail,
We're sorry to hear that you weren't blown away by the new box but thank you for your feedback.
We added our tea bags to the first box as they are one of our most requested products, the mushrooms and pretzels are guest additions, each monthly box will have partnership products for our grazers to try. We are glad that the new graze snacks were welcomed, you will be able to find our limited edition snacks each month in the graze shop alongside our classic snacks.
We understand that our new subscription service won't be for everyone but we hope that we will see you graze with us again via our online shop or retailers.
Altered subscription service
In common with other recent comments I've been a weekly subscriber for years and was always very happy with the service. Recently have been disappointed by a lack of variety in the boxes and when this week's box didn't arrive, I logged onto the website to report it missing and discovered that the weekly subscription service has been discontinued.
Have had no communication from Graze about this and like many others, I do not want a monthly box so am cancelling my direct debit. Extremely disappointed.
7 de abril de 2024
Opinião espontânea
Resposta da graze.com
Hi Lesley,
We are sorry that you were unaware of our changes to or subscription service. We have been making announcements abut the changes via email and on our website, but we're sorry if you missed these.
We're also sorry that now our four-snack box service has stopped, you won't be trying our new graze Presents service. We appreciate that the new monthly boxes won't be for everyone, but our snacks are still available through our online shop or retailers, if you're ever missing any of your favourites.
The bartender is awesome
The bartender is awesome. Always makes delicious drinks.
4 de abril de 2024
Opinião espontânea
The weekly subscription has been scrapped :-(
I've been a long-time subscriber to the weekly 4-snack box for under £5, very happy with it and the ability to select from a wide range of snack items.
Now it's changing to a £15 monthly box with 8 snacks and what sounds like a bunch of advertising, recipes, playlists(?), and so on. No examples provided.
So, from 16 snacks for £20pm to 8 snacks for £15pm. Thats a 50% price increase per snack.
I don't think it's worth it, I don't like the monthly format, and I don't like the lack of clarity about the new boxes. I'm out.
18 de março de 2024
Opinião espontânea
Resposta da graze.com
Hi Domain - We're sorry to hear that you won't be giving our new service a try. We really appreciate your loyalty over the years, and we'll be sad to see you go!
Our new monthly box will contain 8 or more limited edition snacks in different shapes and sizes, along with a surprise or two and exclusive subscriber perks. We think this price still offers great value for money but of course acknowledge that it won't suit everyone's needs.
We've been releasing more information over the last couple of weeks and will continue to do so in the run-up to the launch. If you have any questions, you can contact us directly at hello@graze.com :)
Have subscribed on behalf of my…
Have subscribed on behalf of my grandchildren for many years. However, recently there have been complaints about the contents and lack of variety. Now I am offered an 'exciting new' deal which costs twice as much, details of which are apparently being kept secret. Why??? I won't be continuing.
13 de março de 2024
Opinião espontânea
Resposta da graze.com
Hi Clare - I'm really sorry to hear that! We have been sharing more information regarding the new service over the last couple of weeks. Thank you for sharing your thoughts - if you have any questions you can reach us at hello@graze.com.
VERY ANGRY I WISH I LISTENED TO THE…
VERY ANGRY I WISH I LISTENED TO THE OTHER REVIEWS I ORDERED 12 BAGS AND THEY ALL GO OFF IN 20 DAYS !!! SO EVERYBODY IS RIGHT ! JUST LOOK AT THERE REVIEWS! Yes they contacted me and I got refund £10! I spent £25 and it’s all going to be wasted no one eats 12 bags in 20 days 🤬🤬🤬🤬🤬🤬
8 de março de 2024
Opinião espontânea
Resposta da graze.com
Hi Rachel - I'm sorry to hear that this was your experience. I can see that you've been in contact with our amazon team and they're now assisting :)
No variety
I had been signed up to receive the graze snack box once a fortnight. However I have now cancelled as I do not get a variety of snacks like you are supposed to. I’ve had pretty much the same few snacks in various combinations with lots of things I am never sent. It is not worth it when the point of the variety box is to get a variety.
8 de março de 2024
Opinião espontânea
Resposta da graze.com
Hi Victoria - We're sorry for any disappointment with the lack of variety in your boxes.
With feedback from our grazers, we've been working on something new and exciting for our subscription service behind the scenes, which we'll be launching next month. Some things do have to stay a secret at graze HQ for the time being, so we can't give too much away at this stage, but we hope you'll be just as excited as us when we start to share what we've been up to.
This unfortunately does mean that we are operating with a reduced range at the moment. I'm sorry for any disappointment.
We really appreciate your patience and loyalty and hope that you'll keep an eye out for new info about our service!
I was happy using Graze. But not now.
I used to be a happy Graze customer and would purchase two variety boxes every month for £7.78. However, I recently received notification that Graze is increasing the price to £15 per month, which is a 90% price increase. I feel that this is an unreasonable price hike and that they are taking advantage of their customers. Graze used to offer a good value solution to a minor issue but now it seems overpriced and not worth the expense. As a result, I have cancelled my subscription.
7 de março de 2024
Opinião espontânea
Resposta da graze.com
Hi Graeme,
Thank you for taking the time to leave your review and feedback.
We are sorry that you won't be giving our new service a try. We do want to assure you that lots of changes are coming in as a part of the new price, which we believe is still great value for money.
We really appreciate your loyalty over the years, and we're sad to see you go.
You will still find us in retailers, our online shop and on our amazon page, if you're ever missing some of our traditional snacks.
Used to love Graze
Used to love Graze, but I found I was getting the same snacks over and over again even though I'd put plenty variety down. Tried as a last resort to change the kind of box I received in order to get more variety, but the account dashboard wouldn't allow it, at all, no matter what I tried. Had to leave.
4 de março de 2024
Opinião espontânea
Resposta da graze.com
Hi Cath - Sorry to hear that you've been disappointed with the variety of your boxes. We've been working on a brand new subscription project and have had to disable new sign-ups and selection changes as a result. We're always happy to make account changes for grazers on our end though. We hope that you'll give our new service a go when it launches very soon :)
MOULDY PRODUCTS
At one point we were ordering these bars a lot. I agree with some reviewers that often many of the bars were out of stock. However, that didn't bother us too much. The problem happened when, on more than one occasion, we discovered MOULD on some of the flapjacks we were sent. After the huge inconvenience of having to send them back to Graze for proof, they offered us a meaningless apology and TWO free Graze bars. No thank you. I've told friends and family how poor their customer service is, particularly given that we were being sent mouldy items. None of them have bought any since.
30 de outubro de 2023
Opinião espontânea
Resposta da graze.com
Hi Louise - we're really sorry to hear about your experience. It's worth mentioning that on the very rare occasion that something like this happens, we ask for products to be returned to allow us to investigate as thoroughly as possible. As we explained in our email, we have now introduced additional temperature checks in our bakery to ensure that the conditions are correct for all our snacks, and will be monitoring the issue going forward - however we are confident that this was an extremely isolated instance. Thank you for sharing your feedback regarding this - if you have any further questions please don't hesitate to reply to our email.
It's a real shame
It's a real shame. Lovely snacks if you get the ones you like. Always out of stock on a lot of items, even the new ones. I would have kept my subscription if they could fill the light box every week but after a lot of wrong things sent & unfulfilled boxes, I had to cancel. Go to buy when I need them now, but the majority of multipacks are out of stock. The customer service always reply & are pleasant, but they don't give you any definite answers or reasons other than stock issues. I would suggest looking at new suppliers as it seems quite a few people have experienced the same issues as me.
27 de outubro de 2023
Opinião espontânea
Resposta da graze.com
Hi Hannah,
Thanks so much for taking the time to write this honest and thought-out review. You make some really valid points. We know we have improvements to make, espescially as we have had so many stock issues lately, but we are so grateful for our loyal grazers that have stuck with us as we try to develop a way to change and grow to be even better in the future :)
All the best!
crunch pots
Cant believe how low these reviews are, nothing better in a meal deal, than a little pot of graze Crunch, Smoky Barbecue = Elite, Salt and vinegar = Elite, Peri-peri= Very good.
23 de novembro de 2023
Opinião espontânea
Resposta da graze.com
Hi Jon- Thanks so much for this, it's great to hear you think our crunch snacks are Elite! We love hearing feedback like this, it's definitely made our day, so thanks so much, and keep on grazin' :)
Terrible taste.
i'm not sure what they have done.But the new designed packaging [which i don't like]the taste has changed and not for the better,
13 de novembro de 2023
Opinião espontânea
Resposta da graze.com
Hi Gary,
Thank you for this review.
Our old packaging for the bags and boosts was not recyclable and needed to be disposed of with regular waste. The new wrappers for these snacks can be recycled with soft plastics at large supermarkets.
We have also updated some of the recipes of our snacks along with the packaging, but this shouldn't affect the taste of the snacks so we're sorry to hear you aren't a fan of these new recipes.
Disappointing
Many years ago I was introduced to Graze and throughly loved looking forward to my weekly box. Due to financial constraints I had to stop my subscription, fast forward 10+ years and I decided to subscribe again. What a disappointment that turned out to be. First few weeks the boxes arrived late, so by the time I got to try them and dislike or love, the next box had been prepared with the ones I didn't like. Couldn't be too upset as we know what the post can be like. I decided to cancel tge subscription but was tempted with the discounts to stay. Continued to receive duplicates which is really annoying as I'd spent time selecting my likes n dislikes to find I constantly received duplicates, in the same box than any kind of variety. I'd emailed to complain and never received a reply. I received further duplicates, no reply again to my complaints so I've called it a day. Even with discounts, when something is wrong, it's not worth accepting.
I think they've grown too much supplying to the big retailers and have lost sight of subscription customers and deliver no customer service of any value. Shows how another business that started out as something a big different and felt special has fallen short as they've grown.
I would not recommend the subscription service at all, better buy in the shops if you really want their snacks.
I however will not ever subscribe again or buy that brand instore again.
1 de setembro de 2023
Opinião espontânea
Resposta da graze.com
Hi Avisa,
Thank you for taking the time to leave this review.
We are very sorry to hear that you were disappointed by your recent subscription experience.
It is the case that postal disruptions are causing delivery delays, these are not affecting every order and are beyond our control but we do appreciate how frustrating these can be.
We are also sorry if you tried to get in touch and did not receive a reply, we can see that we responded to a message you sent through on July 26th but that your further queries were answered by our automated system after that message. We encourage grazers to respond to our automated emails if they do not answer their question, but we are sorry if our responses did not reach you.
It is also the case that, for various reasons, we have been experiencing issues with our stock levels recently, we are sorry if this affected your snack selections.
We do thank you for the feedback, any and all is welcome and invaluable as it helps us improve our service.
Our team will be more than happy to help further if you would like to reopen your ticket or send a new one through to hello@graze.com. If you do receive an automated response, please do reply to it and a member of our team will pick the email up and assist.
Sugar + sugar + sugar + liquid sugar + golden syrup + molasses
What a dredful company and product. You may as well hust drink a can of Coke if you want to be this unhealthy.
Sugar + sugar + sugar + liquid sugar + golden syrup + molasses
25 de outubro de 2023
Opinião espontânea
Resposta da graze.com
Sorry to hear that this is your impression! We always aim to make sure that all of our snacks are nutritionally balanced, as set out in our health promise which you can find here: https://www.graze.com/uk/about/our-health-promise
Non existing customer service team
Non existing customer service team. Graze couldnt send me my usual box yet they still charged me for it. I have ended up cancelling my usual order as i was tired of them not fulfilling my orders. They have still not refunded me for my last box which never arrived (and they have confirmed to me on an email that it never will…) I have contacted them three times now by email. No reply whatsoever. No tel number to give them a call on…Shocking service! They leave me with no other option rather than reporting them as a scam!
18 de setembro de 2023
Opinião espontânea
Resposta da graze.com
Hi There, We're sorry if we had difficulty sending your subscription boxes, there are a couple of reasons why this may have been the case and refunds should be automatically performed when boxes can't be sent.
We don't offer telephone assistance but our customer service team response to all emails chronologically and would like to help you with this, please do reach out to them at hello@graze.com or reply directly to one of our emails. We look forward to hearing from you.
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