Great Balls Of Flour Opiniões 

Resposta da Great Balls Of Flour

1/06/2026

Hi,

We are sorry to hear that you were disappointed with your experience.

Regarding the delivery, we did include a note about a short delay in our order confirmation email to ensure all customers were updated on timelines, but we appreciate it’s always frustrating when things don’t arrive exactly when expected.

When it comes to our gluten-free dough, we’ve put a massive amount of work into creating a premium product that holds its own without compromising on quality, so we’re sorry to hear it wasn't to your taste.

Best regards,

Team GBOF

Resposta da Great Balls Of Flour

21/05/2026

Hi

We are really sorry to hear that your order arrived damaged and that you haven’t received a reply from us.

Every single request we receive in our support inbox is read and responded to by the team, so we want to assure you that we are absolutely not ignoring you. It’s possible your message didn't pull through correctly, or our reply has ended up in a spam folder.

We always take full responsibility when a courier handles our parcels poorly and damages the food inside. If you could please update your review with your order number, or try reaching out to us again directly with it, we will track down your details immediately, look into the communication gap, and get a fresh replacement or refund sorted for you right away

Team GBOF

Resposta da Great Balls Of Flour

20/05/2026

Hey Sarah

Thank you for your feedback. We are sorry that you were disappointed with your experience, and we would like to clarify what happened with your order.

Upon looking into your query, we identified via the batch code that the date on the label was a simple human typo. The base had actually been made just days prior and was perfectly fresh, safe, and suitable to use.

We immediately apologised for the oversight and issued you a full refund, while also letting you keep the product. We felt this was the fairest way to resolve the mistake. However, as we had already provided a full refund and confirmed the base was completely safe to use, we were unable to offer further compensation beyond this.

As a small team, we handle our customer service queries directly via email so we can investigate batch codes and order details efficiently. We are sorry you felt a phone call was necessary, but we can assure you that your complaint was taken seriously and acted upon immediately by our senior team.

We wish you all the best.

Team GBOF

Resposta da Great Balls Of Flour

20/05/2026

Hey Alan

We are sorry to hear you were disappointed with the timeline of your delivery and that you had such a frustrating experience with the courier.

To clarify what happened on our end, we were proactively communicating a 2–3 day delay at the time due to a temporary operational backlog. We flagged this clearly with a large banner on our website and included a message inside your order confirmation email so everyone was aware before dispatch.

Your order was actually dispatched on an overnight service on the 30th of April and delivered on the 1st of May. Had you contacted us in the period between ordering and dispatch to express your dissatisfaction with the delay, we would have immediately cancelled and refunded the order for you. While we understand you feel the service was poor, we believe we were as proactive and transparent as we possibly could be regarding the lead times.

We can also confirm that the operational issues causing that short delay have now been fully resolved, and steps have been put in place to ensure it doesn’t happen again, as we pride ourselves on our commitment to fast delivery and quality customer service.

Regarding your refund, please get in touch with the team directly so we can look into your message history and get this squared away for you.

Kind regards,

Team GBOF

Resposta da Great Balls Of Flour

20/05/2026

Hi Domer

We are really sorry to hear that this gift turned into such a mess, not just once but twice.

Glass is incredibly tricky to ship when couriers choose to ignore the fragile warnings on the outside of our parcels, and it’s deeply frustrating for us that a fresh replacement met the same fate.

We completely agree that the glass needs better protection, which is why we’ve been working hard on a solution. We are currently waiting for stock of our newly designed, extremely thick boxes, which will provide much heavier protection for these jars. This new packaging goes live from the 11th of June, which should see transit damage like this become a thing of the past.

We’d love to make sure the recipient actually gets to enjoy their gift properly. Please get in touch with the team directly so we can arrange a fresh, securely packaged delivery for them once the new boxes are in house.

Kind regards,

Team GBOF

Resposta da Great Balls Of Flour

15/05/2026

Hey Kurt

We are really sorry to hear about the hassle you’ve had with your delivery. It’s incredibly frustrating to be at home and still have to go on a hunt around the neighbourhood because a courier hasn't followed the instructions on the label.

While we acknowledge the 1-star rating, it does feel a bit harsh given that the issue lies entirely with the courier's delivery attempt rather than the product itself. However, we know we choose the couriers we work with and we fully expect them to do the job properly. When they drop the ball like this, it reflects on us, and for that, we apologise.

Please do get in touch with our support team directly. We’d like to make this right for you and ensure that your feedback is passed on to the courier so they can look into why their driver didn't come to your address.

Best regards,

Team GBOF

Resposta da Great Balls Of Flour

13/05/2026

Hi Dan

Thank you for your feedback. We would like to sincerely apologise for the frustration caused by the delay in your order and the subsequent communication.

Regarding our phone conversation, we are sorry if our tone came across as anything other than professional. However, we feel it is important to provide some context. As we explained during the call, we are a very small, dedicated team. We have been working late into the evenings and throughout the weekends, going above and beyond to get orders out to our customers.

When things don’t go perfectly with our courier partners, it is incredibly stressful for us. As we mentioned to you, "we are not Amazon." Every phone call and email we receive to check on a small delay—while completely understandable from a customer’s perspective—actually holds us back from the physical work of packing and shipping the dough.

The "candidness" you experienced on the phone was a result of that built-up pressure. We are human, and we were simply trying to express that we are working as hard as we possibly can to resolve issues. We have let you down on this occasion, and for that, we are truly sorry.

We ask for a little patience as we navigate these busy periods. Your replacement is being handled, and we hope that once it arrives, the quality of the product reflects the hard work we put into every batch.

Kind regards,

Team GBOF

Resposta da Great Balls Of Flour

13/05/2026

Hi Colin

Thank you for your feedback. We are truly sorry that your first experience with us resulted in such disappointment, as this was certainly not our intention.

As a small business, we strive to be as transparent as possible. While our website provides standard estimates, we did experience a slight 1-2 day backlog. We believe in being proactive, which is why we reached out immediately after your order to set realistic expectations rather than letting the 13th May pass without communication.

Regarding the cancellation, we sincerely apologise if the offer felt dismissive. Because you mentioned needing the order specifically by Friday the 15th, and we couldn't 100% guarantee the courier would meet that window due to the processing delay, we took the decision to cancel and refund you immediately. We did this to ensure you weren't left out of pocket and could make alternative arrangements for your Friday plans, rather than risking a late delivery.

We understand we aren't quite at the scale of a giant like Amazon just yet, but we are a passionate team trying to do right by our customers through honest communication. We appreciate your suggestions on how we can improve our pre-checkout messaging and will certainly take them on board.

Kind regards,

Team GBOF

Resposta da Great Balls Of Flour

13/05/2026

Hi Saskia

Thank you for your feedback. We are sincerely sorry that your experience with us was so frustrating; this is certainly not the impression we want to leave.

To address your concerns:

Subscription Access: We apologise that the subscription button was unresponsive. While we use Shopify-recommended apps for these features rather than building them ourselves, we have raised this issue with the app provider to ensure it is fixed.

Order Cancellation: We offer our sincerest apologies for the misunderstanding regarding your request. It appears there was a breakdown in communication, and your entire order was cancelled rather than just the subscription element. This was a genuine error made in an effort to respond to your request quickly, and we are sorry for the inconvenience caused.

Refunds & Discount Codes: Regarding the refund, payments are processed securely through Shopify and Stripe. Once we trigger a refund, the timeline is handled by the payment processors and banks; we have no manual control over this, which is why we advise it can take up to 5 working days. Regarding the discount code, we would have been more than happy to apply this manually had we known it wasn't registering at checkout.

We are a small team dedicated to our customers, and we hate to hear that you felt we only cared about the transaction. We would love the chance to put this right for you. Please do get in touch with us directly at info@greatballsofflour.com if you would like to discuss this further.

Team GBOF

Resposta da Great Balls Of Flour

11/05/2026

Hi Jonathan

This doesn't sound right. We did have a short delay, but caught up by last weekend. This either sounds like a processing error or the courier has lost your order.

Please reach out to Support and they will resolve this for you.

Please reply to you original order confirmation email.

Thanks, and sorry for the issues.

Team GBOF

Resposta da Great Balls Of Flour

11/05/2026

Hi Richard

What you've described sounds like you have suffered from "spring back", which usually happens if the dough hasn’t rested long enough to reach room temperature, or if it was balled up again after resting. Both things tighten the gluten, making it difficult to stretch into a full-sized pizza.

We have a full user guide and a demonstration video on our website under the "Help" section (greatballsofflour.com/pages/help). You can also find a short video showing exactly how to handle high-hydration dough on YouTube: https://youtu.be/a_R0D-4EcHw. It’s well worth a watch to help you get the airy, open structure you’re after.

Best regards

Team GBOF