I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... Ver mais
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Leia as opiniões dos outros
In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... Ver mais
The Great Wine Company is the best wine merchant in Bath! Their packaging for delivering wine is superb. Their orders arrive on time and without any damage. Would recommend without hesitation!
Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.
Informações de contacto
Unit 3-4, Wells Road, BA2 3AP, Bath, Reino Unido
- 01225 322 810
- wine@greatwine.co.uk
- greatwine.co.uk
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 58% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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A lovely wine at a good price
A lovely wine at a good price. Delivered for free and delivered very quickly too.
30 de abril de 2026
Avoid
Bought a special bottle for an occasion. Paid for express delivery. DPD did not follow instructions and didn’t deliver. They rescheduled for the Monday (original delivery was Friday). I checked all the delivery instructions were up to date. Again the bottle was not delivered. This meant we missed the occasion the wine was ordered for. I requested a refund. I had a response on April 27th saying they could see there had been two attempts to deliver to the wrong location and they would process a refund as soon as the wine was back at the depot. That was 10 days ago. No refund and no communication. Extremely poor.
23 de abril de 2026
Resposta da The Great Wine Co.
Thank you for your comments and for taking the time to give the breakdown of events here. Having reviewed what has happened and now spoken to our customer services team we agree fully that your experience of using our service has been extremely poor and well below the level that we are aiming for. Errors occur of course but both our response and that of our courier have been woeful and we're very sorry this resulted in your delivery missing the occasion. A resend should have been arranged quickly as should communication with you to let you know what was going on. Although it shouldn't have got to this stage, the refund should have been processed immediately and again communications sent to you. The refund was processed on 12th so this should be with you but this is unacceptably too late. By way of an apology we would like to send you something , if this would be acceptable?
Good choice of unusual wines
Good choice of unusual wines.
Great offer with the 20% off bank holiday offer and a discount code too.
Delivery was well announced and the packaging was amazing - there was no chance of damage during delivery as bottles were secured well in the box.
The Frost Pocket Sauvignon wine that I purchased was also lovely.
30 de abril de 2026
Great wines
Great wines, quick delivery, and no issue replacing corked bottles. Thank you.
30 de abril de 2026
Excellent all round service as usual
Excellent choice of Aussie reds at good prices, a case of them delivered to my door within a few days of ordering, what more could you want.
28 de abril de 2026
Excellent delivery and fabulous wine.
21 de abril de 2026
I have been buying from this company…
I have been buying from this company for quite a few years. Always efficient, very well packed wine, delivered by a reliable courier, absolutely nothing negative to say about them at all. Keep up the good work. 👏👏🥳🥳🌞😎
23 de abril de 2026
Top service
17 de abril de 2026
Great wine and fast delicery
14 de abril de 2026
Very quick delivery & packaged well
Very quick delivery & packaged well. Great wine too!
13 de abril de 2026
I rarely use my credit card and after…
I rarely use my credit card and after using it on your site it was cloned
1 de abril de 2026
Not as it was…
Great wine and good service as always but new delivery method a total pain. DPD demanded proof of age and address. Only a 69 year old tradesman in the house so had to be re delivered. Normally wine is left on doorstep if not home.
8 de abril de 2026
Easy selection of types & region
Easy selection of types & region; prompt well packaged delivery
8 de abril de 2026
Great wine
Great wine, fast and reliable service.
Wine arrived faster than expected and was very well packaged. Faultless service
1 de abril de 2026
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