Greenby Opiniões 216

Greenby you are an utter discrace and Plusnet should be sued.

I had a trouble free email account with Plusnet for many years. The Greenby transfer worked until early June 2026, when it became impossible to send emails (no fault of mine). I am sure the Greenby AI help desk is designed to string people along until they lose the will to live. I had a frustrating week taking repetitive ‘advice’ from the help desk which made no difference whatsoever. I was advised ‘as a last resort’ to delete this email account from my device, and then re-add it as a new account. This process produced a ‘535. Authentication Rejected’ message. Eventually I had an hour-long phone conversation with a real person at Plusnet, who then arranged for someone from Greenby to ring me the next day. However, the Greenby line was poor and incoherent, I suspect from a remote call centre. I did receive an email offering me a ‘Greenby Remote Support Session‘, However, when I attempted to use it (after allowing time for my blood pressure to stabilise) I got a message that it had ‘timed-out’. Despite my Plusnet email address being vital to me, and used by many of my contacts over many years, I have now conceded defeat. As others have said quite rightly, one star is really far too high a rating for this company.

With Plusnet who now are migrating my email & all folders to Greenby. Cannot access my Plusnet account or get a Greenby account whilst this debacle carries on. It’s a complete mess, thinking of signing up to either of these pathetic excuses for service operators…DON’T!

A service I have never used from another provider has been migrated to this without my permission and they have told me I will have to pay to continue the service. They have provided no log in details, have no contact details on their site (not an email, phone number nor address) so I cannot contact them or log in. Absolute sham and I will be reporting this to the ombudsman.

If it was possible to give -100 then that would be the score. Slow, refuses to attach attachments, constantly empties the in box, the transition of historic emails has been a diabolical joke. I have lost hundreds of important legal documents.
This company should be stopped from trading, because it is anything but 'a service'. As for the two customers who gave positive reviews, I can only envisage, they are friends of the management, because no one but no one has a good thing to say about Greenby. Plusnet ought to be ashamed of themselves, dumping their loyal customers (25 + years) onto the utter shambles that is Greenby.

I have had all the same problems that all the bad reviews have mentioned and even today when using the Greenby email to check if they have actually closed my account as requested, I note that one of my recent emails has bounced back. This really is a dinosaur company and Plusnet have plummeted in my estimation having persuaded me that their abandonment of long-standing customers to the arms of an amateurish and shambolic organisation like Greenby was a good move. It most certainly wasn't. I have now got an outlook email account thank goodness but having to inform a multitude of contacts has been an absolute nightmare. Thanks to Plusnet. The bottom line is that they don't care and neither do Greenby and writing this review is probably a complete waste of time apart from feeling a little better for sharing my experience.

They are hopeless. My email account was migrated from plusnet who Id been with for 20 years without problems. Greenby continually stopping my email accounts even though im within their limits. When the account is reanabled I find that theyve lost any emails that were received during the period they unilaterally decided to disable my email. Never had thousands of spam emails until these clowns came along. DO NOT USE

Trying to ues my Thunderbird email on Greenby after being transfered from Plusnet. An absolute disaster. Nothing works. Been in touch with Greenby but no joy. Can't get to talk to anyone at the company.

Had a call from Greenby (Preeash not sure if this is correct name)who was excellent, knowledgeable and most patient as I am an 80 year old pensioner and not tech savvy! They went out of their way to sort out my problem with e mails which they resolved. A credit to your company.
Many thanks for resolving a stressful situation with understanding.

One star is generous. Since being moved from Plusnet to Greenby we cannot access our emails other than by login into webmail. We cannot send emails. I have had endless AI generated messages which go round in circles and semi unable to speak to a human.
Dreadful.

Like many other users, my emails have migrated from Plusnet to this totally useless company, a lot of emails were undeliverable including important ones which have lost me work, now my emails are just not getting through with no notification that they have not been delivered. I have about five support tickets outstanding but don't expect them to be resolved any time soon. There is no way of telephoning them to speak to anyone. And they have the cheek to charge me for this abysmal service.

Still chronically slow and cumbersome. I have been unable to email live.com, outlook and hotmail addresses. Raised a ticket with Greenby that was acknowledged 6.5.26 but after a month NOTHING further has happened. Had to set up a Gmail acct in order to email those addresses above.
"Hi Steve,
This is confirmation that your ticket has been created.
Ticket ID: #28480
Subject: Unable to send emails to live.com email addresses
Ticket URL: 28480"

I was like most of the users underwhelmed by the transfer to Greenby by Plusnet. I have had many years of untroubled service from Plusnet then havoc reigns.
An official email was returned twice last week when time was of the essence.
I have had to resort to Messenger to keep contact with friends/ relatives here and abroad.
A complete and utter waste of time.
Shame on Plusnet for deserting loyal customers to an inefficient system -to say the least.

Plusnet moved our mail accounts to this utter waste of space, and has the cheek to charge £15py for us to access our emails.
"Live - as in Microsoft.com mail servers, have Greenby on there block list, so cant email hotmail.com addresses!"

Utter joke of a company. If you find your services are with this cowboy outfit, dont ever rely on sending or receiving emails with this circus show :(

Complete nightmare not worth one star! Moved on to Greenby by Plusnet after many satisfactory years without any choice. Couldn't send/recieve any plusnet mail so have paid them money to get some sort of service out of Greenby. Now recieve hundreds of threatening (obscene) spam emails, and Greenby wont let me get on to their site to adjust spam filters because they say I haven't migrated from plusnet yet.
I will not be renewing my Plusnet internet when it becomes out of contract as I have little faith left in the company as a whole having been treated this way in respect of my email service.

Excellent support from the Greenby agent. Shahin was able to resolve a problematic email connection issue which Claude AI and Greenby's own Chatbot couldn't crack. He displayed excellent IT prowess combined with great communication skills and a friendly and efficient online manner.

My experience served only to reinforce my view that - however impressive AI becomes - there will always be a role for a competent, helpful human being!

Not a good experience, a terrible personal incident enacted on a 75yrs young "disabled pensioner" generated from plus-net and Greenby, as my account was "transferred" NOVEMBER 2025 [without my permission OR any 'boxes' ticked OR MY WRITTEN CONSENT] Indeed, I was told by Plus-net on later enquiry my email account with them was now cancelled, hence my NEW Outlook Account! Then I was "hacked" 4mths later after 30years CLEAR, costing so far £450+ in Macfee Security, Vodafone charges, and local IT Consultant charges,,,,,So lets see what happens when my letter of complaint reaches PLUS-NET SERVICE?....**Meanwhile, GOOD NEWS GREENBY 2 JUNE 2026 HAVE FINALLY CLOSED MY TRANSFERRED PLUS-NET ACCOUNT AS REQUESTED on x3 occasions, which at a minimum warrants a big..."thank you" but I heard NOTHING FROM the perpetrators of this nefarious incident PLUSNET....with the cost of hacking recovery by professionals about £450 in phone intervention. Hence I AWAIT PLUSNET'S CONTRIBUTION TO THIS COST WHO IN "OUR" OPINION WERE ORIGINALLY TO BLAIM!!! THE E-MAIL ACCOUNT SHOULD HAVE BEEN CANCELLED AS INIMATED BY THEM!!!

email account switched from Plusnet. This Greenby malarky is not fit for purpose - very slow, and frequent errors in sending & receiving emails. Like, today I can't even send any emails because it "can't connect to server".
Rubbish. You'd 've thought that Plusnet would've done some due diligence, yet what appears to have happened is that they've just agreed to transfer their email accounts to the cheapest bidder.

I was transferred by PlusNet and have found Greenby to be completely useless. I honestly think a 10 year old boy working from his bedroom on a Commodore 64 using a dial up connection would do better.
Customer service is run by AI bots most of the time.
Unfortunately Trustpilots lowest score is 1, but believe me, that is far in excess of what Greenby deserve.

Nothing short of an enormous clusterfck:

Duplicate emails, missing emails, blacklists/whitelists that don't work, overly-aggressive spam filtering that can't be turned off (event though it pretends so), poor server availability, continual authentication issues, non-existent customer/technical support...

After nearly 2 decades with Plusnet, we get rewarded with this debacle - when my current contract runs out, I won't be coming back.

Fck you Greenby, and fck you Plusnet.