now this is a nice software that you can use for your business but sometimes it can be frustrating because of its recent updates. Groove is now running in beta version & so if you made a project today... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
now this is a nice software that you can use for your business but sometimes it can be frustrating because of its recent updates. Groove is now running in beta version & so if you made a project today... Ver mais
A empresa respondeu
I've been using Groove for a couple of years, and overall it's a solid platform. The customer service, especially, is top-notch. One of the CSRs, Varnita, answered all my questions quickly and accur... Ver mais
I deeply appreciate having all the tools I need under one roof and platform. The software team has been kicking out at least weekly updates to the software. The customer support has been incredible fo... Ver mais
A empresa respondeu
Been working with groove for years and they never disappoint. The service in itself is easy to use and has a lot of features that makes answering emails or tickets easier for anyone managing a t... Ver mais
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Não respondeu a opiniões negativas
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I have been a Groove member for many years and I can say that the company's support and help from the all team is amazing, especially Jayson Neri who helped me several times with great results.
Vani sent me a video instruction that was super easy to follow along with. Not only did she answer my questions, she helped me understand the problem so I can fix things on my own in the future!
Varnita was of great help during our virtual support chat! She was efficient and had already opened the ticket I had sent to the Help Desk, so she was already aware of my issues. When she fixed my GrooveSell checkout links, she did it quickly and took the initiative to also fix the issue in my account for me. We also discovered another bug while conversing, which she immediately brought up with the Dev team that same day. Overall, I am very satisfied with the experience I had with Varnita throughout our virtual support chat session.
I needed help with a number of things in GroovePages, as I could not seem to figure out how to do them myself, so I contacted support and Ford was most helpful... he went back and forth with me a number of times and made sure everything I had requested was done! It took a while... but we got there in the end and Ford really was very knowledgeable and very helpful!

Resposta da Groove
I needed some help with a DNS record and Jayson made fixing the issue incredibly easy.
I can't thank that guy enough.

Resposta da Groove

Resposta da Groove
Jayson Neri helped me out tremendously with resolving a few problems that I encountered. Quick and to the point. Thanks a lot.

Resposta da Groove
All Star Helper!
Joey I just spent a little time helping me sort out groovemail. Joey went above and beyond the call of duty. Much appreciated. Glad it all seems to be working now. Best, Kaye

Resposta da Groove
Im very impressed with the customer service I received during my chat with Jayson Neri. He is very knowledgeable and knew exactly how to help me. Also he was very patient with me even though I'm not a 'techi' person. So thank you for a smooth and pleasant
customer service experience!

Resposta da Groove
I've been using groovefunnels for more than 07 years for my clients and I found it the best option for all the website requirements for my clients. Groove support is also very active and has a problem solver team like Mr. Jayson Neri. He helped me to resolve the errors, bugs and problems and can easily understand and fix the errors.
I had a issue logging in, changed my password etc but still didn't work. I used Groove's live chat, spoke with Vani Pandya and she resolved my issue immediately.
Great product, great service
Vani helped with my issues! She's great with her work as well as her customer service is top-tier.
Jill Sanders continues to provide friendly and exemplary service with prompt resolutions, as well as offering good practical and useful advice. Groove.cm Support Team is very efficient and professional whenever I'm in need of their services. I'm extremely satisfied with their overall support.
Had a problem with cut & paste. Ford talked me through it.
Jay with Groove.cm is an awesome support team member. He de-escalated my frustration with accessing my account. He handled everything professionally and quickly to get me re-engaged in the process of building our brand. BRAVO, JAY!!!
Despite a brief hiccup with the payment process at the start, our experience with the service team has been nothing short of outstanding. From the moment we acquired this platform in September 2023, we've been met with swift and effective solutions to every query and challenge. The professionalism we've encountered is commendable. We extend our heartfelt thanks in specific to Jill Saunders and Samantha Anderson for their exceptional support. We eagerly anticipate a future of sustained and reciprocal success in our business partnership.
Joey Ilas on the customer service team was absolutely awesome. Helpful and went above and beyond to make our organisation look good.
Jill Sanders from customer support has been great! Very professional and efficient in her service. She is a great asset to their team.
Groove is improving all the time and it is getting better and better. This reflects in the excellent support team. Today Samantha helped me with GrooveKart questions I had.
Thank you Groove.
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