Booked an all-day course, it ran for less than three hours,finished before midday!
Booked a course, £240ish for the water fittings, was advised it would run from 8:30 to 5pm so I cancelled my work for the day.
I arrived at 8:30, listened to a presentation and completed the exam. We were finished by 11:30am, almost 6 hours early.
If we'd have been correctly informed, I'd have not lost out on income from work I didn't need to cancel.
I raised this with them, I got an apology but no partial refund or discount on a future course. Very disappointing that they don't value our time in the same way they value our money.
Their excuse was that "the course did run as scheduled" but clearly not as it finished several hours earlier than advertised. I expected them to be accountable, but instead they blatantly lied to me.
The course content was good, hence the extra star, but regardless, they cost me an extra £180 in lost work I needn't have lost had they even came close to accurately reflecting the times the course would run. I could understand finishing half hour early but 6 hours is taking the proverbial; complete disregard for customers.
I'm half tempted to raise a charge back via the bank as the course wasn't as described and it's cost me almost the value of the course in lost work due to them failing to inform us of the correct information