Guardsman Opiniões 386

I feel I have been completely mis-sold this insurance by Guardsman and DFS. I submitted a genuine claim for a malfunctioning switch on November 3rd 2025 only to receive a final rejection on the 5th January 2026 and to make things more difficult they told me if I wasn't happy with their decision to contact the Ombudsman. I wish I had read the reviews on Trust Pilot before making this mistake. I urge others not to do the same. It goes without saying I will never take out extra Guardsman cover or purchase any items from DFS in the future.

They are rude and find any reason to deny a claim

Total waste of money, company won’t honor their claims. Bought furniture from Haverty’s that experienced peeling and got denied on every front.

Have a 5yr protection plan with Guardsman on 2 sofas and an ottoman from Haverty's. After 4 years, developed a frame issue on a sofa and submitted a claim with pictures on Nov 19... we're into Dec and still haven't heard from them. They're website STINKS and their call hours are worse than bankers hours were in the 1970's. When you call, anticipate being on hold forever and getting hung-up on. This is the worst company EVER! Why did I buy "service protection" from these clowns!!!?!! More like highway robbery!

This company is a scam. They made their claims form intentionally misleading and did not include an option for accidental damage, only options that aren't covered by their plans. The customer service associates and manager are not helpful or understanding at all, they just go off a script and basically tell you to kick rocks but in corporate terms. Hearing back from them takes forever.

WORST COMPANY AND PROTECTION PLAN EVER. VERY EXPENSIVE PLAN FOR NO SERVICE. FILED THE SAME CLAIM 3 TIMES AND GOT A SMALL CLEANING SPRAY IN THE MAIL! NO RESPONSES, COULD HAVE BOUGHT 1000 SPRAYS FOR THE COST OF THE PLAN. THEY ARE DISHONEST AND HAVE TERRIBLE CUSTOMER SERVICE AND DO NOT FOLLOW THROUGH. DO NOT PURCHASE A PLAN FROM GUARDSMAN. USELESS WASTE ON MONEY.

Terrrrrrible. I purchased an expensive couch and decided to pay for Mulberry protection. Apparently they then sold that policy to these clowns. It’s been a FULL time JOB chasing them down and 2 weeks later I still have no $!!!

TERRIBLE! I am still working on a claim I made 9/2/25 and it is 11/6/25. I uploaded photos of the issue with my furniture and they finally approved my claim for 1 of the 2 pieces of furniture after I jumped through all their hoops and multiple emails back and forth. Keep in mind these are 2 leather chairs in the same sectional! Each chair must be files separately. I didn't know only one claim was approved until the rep came to my home and told me he only had one work order and all he could do that day was take pictures and I needed to start calling about this other claim that he was unaware of. The department I now need to speak with only accepts calls until 2 pm so as a teacher, I now have to take time off to make these calls! If there was a contest on how to make a claim the most difficult to file, get approved and actually get something fixed they would win! Waste of $600. NEVER AGAIN!

Dreadful customer service from Guardsman.
After sitting in one of the expensive Supreme Power Plus espresso leather recliner chairs we purchased from DFS, I noticed that the colour had oame off the leather headrest, leaving a large unsightly pale patch. We waited 7 weeks for the Guardsman technician to come to the house to “spray” the leather in order to hide the blemish, but unfortunately for us he sprayed it the wrong colour (red instead of espresso as he had mixed the paint incorrectly). He then sprayed it repeatedly after remixing the paint and testing the colour on an unaffected part of the leather suite.
He told us it would all dry out after 24 hours. Over a week later it remains sticky to touch. The area he “tested” the paint on also remains sticky to touch, and he left his finger marks on the undamaged leather after touching it with the wrong coloured leather spray paint.
Whenever I call Guardsman they are extremely unhelpful and continually fob me off by telling me they are too busy to come back out and we will just have to wait for a further assessment.

Bought a recliner chair back in December 2020 with an extended warranty from Guardsman for five years (12/2025). Called to report a problem in June, but didn’t eventually submit the paperwork till October, which is still within my warranty term. They denied it saying I had 30 days from the claim date to submit all the paperwork. STAY AWAY … Scamers

This company is not very customer focused . We filed a claim for a stain and they require a tedious amount of details that many have no bearing on a stain. They keep reminding you that you have 30 days to get them all the information. I attached 8 pictures of the stain, the cushion the sectional unit and the entire sofa in the room as well as shots of the manufatuvurere tag to capture everything on the tag as well as the fabric details right off the manufacturers website and a picture of the sales receipt. They sent a cleaning kit that cannot be used on velvet and then ask me to go to the website to complete the claim and tell them how the kit worked. I did not use the cleaning kit as the instruction said never use on Velvet. I went to the link they provided and the only thing I could do was submit a claim so I ended up submitting another claim. The claim form that they prompt you to print after the tedious process does not contain a claim number, which is needed to track the status of your claim.I had to call customer support to get my claim number.
. When I remarked that it made no sense to send me a cleaning kit that cannot be used on my sofa the agent was talking over me and was bordering on rude. I had to raise my voice and tell her to listen to me before she would let me talk uninterrupted.

To track the claim I had to go in through Submit a Claim then there is a place to check status of claim. very unclear and unintuitive. After calling customer support again and getting transferred to "Adjudications" I learned that a local technician was hired and now they should contact me within 4-7 days.

A really painful process but just keep dogging them and stay alert for e-mails and over share information. I would never buy a contract from them again.

I had to put star to move on I'm not going to go into everything this was insurance through dfs and paid on the day I reported 26th June for a engineer as i dropped lotion on the wooden part for cups well it's 22nd of October and still waiting constantly emailing them still nothing so don't take out insurance with this company stay clear

Avoid Guardsman Furniture Protection Plans offered at Ethan Allen – A Frustrating and Disappointing Experience.
I purchased a leather Melrose couch from Ethan Allen in Rochester, NY, for around $3,300, and added the $299 Guardsman Premier Gold Complete Service Plan, thinking it would provide peace of mind. Unfortunately, it turned into one of the most frustrating customer service experiences I’ve ever had.
After submitting a warranty claim, I waited six months without a response. When Guardsman finally acted, they sent a technician from New Jersey (to upstate New York!) who looked at the couch but said she didn’t have enough time to complete the repair. And then? Nothing. No follow-up. No resolution. Just silence.
Years later, the owner of the Ethan Allen store accused me of being a “problem customer” and casually mentioned that Guardsman had denied the claim. That’s hard to believe, considering they sent someone out to fix it, which wouldn’t have happened if the claim had actually been denied upfront.
I contacted Ethan Allen’s corporate office and received a polite but ineffective response—no real accountability from either company.
Bottom line: Guardsman appears to offer a comprehensive coverage plan, but in practice, they seem to look for any excuse or loophole to avoid fulfilling it. The customer service is slow, unresponsive, and ultimately unhelpful. The owner of the local Ethan Allen franchise finally replaced the cushion, but unfortunately, the dye lot was significantly different from the other cushions, rendering the couch unusable. If you’re shopping at Ethan Allen—or anywhere else that offers Guardsman protection—I strongly recommend you think twice before spending extra on their coverage. It’s not worth the hassle.

Bought sofas from furniture village in 2022 and took out Guardsmen policy. Sofas needed repair in 2023 due leather coating blistering. This was done, happened again in 2024 and was done. Less than a year later happened again. Technician came out, the claim portal said parts had been ordered and then shows claim closed. Phoned to be talked down to and said this is right. How can they not guarantee their repairs for a year? The policy runs to 2027 utterly pointless. Do not waste your money with this company.

Have being waiting since April for a leather couch purchase less than 8 months ago they came looked and are waiting for the manufacturer to send the new piece of cover the last update was June ringing to see if piece had arrived it had not never heard from them since. Worst €250 ever spent

We bought 5 yr FULL plan via Harvey Norman about a yr ago.
Cat went loose on 3 occasions and marked the sofa .
Coffee stain happened on one.
Bolts got loose on 2 recliners.
Cushions got dipped down.
Guardsman refuse to cover us for any!
Will have to complain to Ombustman and relating as a matter of principle.
Very disappointed.
I should have read the reviews here prior.

Several years ago we bought a power sofa and love seat locally and were told we needed to buy the extended protection called Guardsman Protection Plan because it would cover anything that goes wrong for 6 years.
Its not been 6 years yet, and I've had 2 claims because of seating malfunctions. The last claim was submitted 2 months ago and the first one 2 years ago.
The first claim was denied because I filed the claim a couple of days too late! I was on a trip!
The 2nd claim was filed within 2 days of the damage showing up. I was assigned a repairman to come fix the damage. I was finally contacted 3 weeks later and an appointment was made 3 weeks later -- He didn't show! I took off work all day so I could be there as they required. He said he had car trouble and it got scheduled again for 3 weeks out.
He showed up late and I took off work again! He said he would order the part and be back to fix the sofa in less than a month.
I just got an email this morning from Guardsman. They are denying this claim too because it's taking too long to finish it.
This company is a total scam and I'm sure they never pay any claims at all.
Their service sucks too!
Do Not throw away your money on this fraud. I will be filing more than complaints against this outfit!

I purchased a Guardsman stain policy with my Ethan Allen couches. Unfortunately, my cat developed kidney problems and there is pee staining on the couches. I filled out Guardsman's ornerous paperwork and called them twice but they refuse to clean the couches.

Do not buy anything from Guardsman. They do not stand by their policies and will just tell you that whatever stain you have is outside the terms of the policy.

Shocking service!!!

Paid so much for this to be messed around.
7 weeks ago I put in my claims & a technician finally turned up today , he left with doing absolutely nothing to repair our sofa!!
This company use delaying tactics & make contacting them extremely difficult & slow!!
Another complaint has gone in & if I don’t hear something quickly, I will be as loud as I can to spread how useless this company are & will be going to the ombudsman.
DONT WASTE YOUR TIME , MONEY OR PATIENCE BECAUSE THEY ARE INCOMPETENT!

We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty. I have the store receipt and the original copy of the Guardsman warranty that was issued. A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately, the store went out of business, but that has no bearing on the warranty. Needless to say, after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman...
"Good afternoon, we apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan. We understand the frustration; however, we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed. However, as previously stated, if your retailer has closed, we will be unable to repair or replace the furniture.

Gabriel Resolution Account Specialist.

So wipe your "floor" with your Guardsman warranty. A shady company at best.

Original Version

We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty.

I have the store receipt and the original copy of the Guardsman warranty that was issued.
A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately the store went out of business, but that has no bearing on the warranty.
Needless to say after many calls and emails, Guardsman refused to cover our issue. In fact, this is the email response from Guardsman...
"Good afternoon, We apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan.

We understand the frustration however we are unable to expedite the process. Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed.

However, as previously stated if your retailer has closed, we will be unable to repair or replace the furniture.
Gabriel
Resolution Account Specialist.
So you might as well wipe your floor with a Guardsman Warranty. A shady company at best.