Gudrum Classics Limited Opiniões 35

Terrible Experience

I've recently done 2 purchases of same item "Odin Children's Wooden Sports Centre" from the 2 subsidiaries of this company(Garden chic and Gudrum Classics via ebay and B n Q respectively) only to be disappointed with very poor delivery logistics and delayed request for refunds of my first order.

I had to help the first lone delivery driver take the heavy items(>50kg ) out of the HGV.

Item turned out UNSAFE and faulty with deep cracks on the wood-delayed refund and pickup (not still refunded yet).

Second order said to have been cancelled by me(unfortunately not me), this was after I've called Gudrum classics and the marketer B nQ, a previous day and confirmed delivery date.

Terrible customer service.

The payment I made to a handyman to fit this item gone to the wind, company totally absolves themselves from such claims and says they're not responsible for my loss.

Eddie.
Verified Purchaser

very good service. The wooden chalet we had was really excellent

I bought a wooden garden planter from this company. When it arrived it was covered with green marks. I was told this was salt and I should brush it off, but it didn’t come off easily and I was worried about brushing too hard as the product wasn’t that stable. I purchased through BnQ but they said I had to pursue with the independent seller. They told me I could return but at a cost of £10 and with packaging intact. This is a shoddy product, clearly imported and made of cheap wood which has been treated with something that leaves a green residue. Do not buy!

Update
"I bought this shed to save time and hassle. Instead, I’ve been absolutely ripped off. Now that I’m actually handling the panels and applying creosote, the true 'quality' of Shire’s manufacturing has been exposed: it is staggeringly flimsy, unstable, and poorly engineered.
The framing is so pathetic that I’ve had to go out and buy my own CLS timber to strengthen the entire structure. Without me adding my own structural supports, I wouldn't trust this thing to stand up in a light breeze, let alone a British winter. The panels are bowed, the wood is cheap, and the overall construction is 'bottom-of-the-barrel' at a premium price.
I wish I had just bought the raw materials and built it myself from scratch—it would have been cheaper, stronger, and far less stressful. Gudrum and Shire are selling the 'illusion' of a shed. Once you get it off the pallet, you realize you’ve paid hundreds of pounds for a DIY kit that requires an extra £100 of timber and a weekend of structural engineering just to make it fit for purpose.
If you value your money and your sanity, avoid this company. You aren't buying a garden building; you're buying a pile of kindling that you’ll have to reinforce yourself. Absolute disgrace."

My item was delivered promptly & I was informed all the way along where it was & when it was going to be delivered. My daughter was delighted ☺️ Thankyou

Having ordered £175 worth of Eco base for a garden shed on 31st October from Garden Chic, using my normal credit card and details, which I have used for many thousands of on line transactions without a problem. I have received a notification from Gudrum that they have cancelled my order and as it has apparently been flagged as a potentially 'fraudulent transaction' by their payment provider after receiving the funds! 'Apparently' I will receive a refund! I most certainly will one way or another! That is the benefit of using a credit card! However, if I still want the goods, they would be happy to accept a BAC's transfer! I am damned sure they would! However, this strips me of the protection I have for using my credit card for online transactions! Luckily this isn't urgent for me, but it's still very disappointing. I will be buying the same product elsewhere. Subsequently I have received a response that the address (my home address) is associated with a dissolved company and has been flagged as a possible fraudulent transaction! Interesting, as the transaction was on my personal credit card, to my home address and the company concerned which was based at my home address was legally wound down and ceased trading owing no debt. There is due diligence and then there is stupidity! Can I no longer order things to my home address using my own credit card, because once upon a time I ran a business from home? Their loss not mine, bought the same product at Wickes the next day marginally more expensive with a trade discount and less hassle!

My order was placed over the phone with Danielle and handled very expertly. Kept me in the loop every step of the process. Employee of the month 🤪 🙌

Fantastic customer service, efficent and very helpful,
Gudrum sent a replacement lock for my summer house, and it is now sorrted.
I would highly recommed Gudrum cusrtomer service to others, very pleased at the outcome.

Fantastic customer service. Sorted my issue promptly and efficiently, they could not be more helpful. The issue was not Gudrum’s fault but the were really helpful. Great product too and quick delivery. It is not often I leave reviews but this customer service was outstanding.

Thanks for the great service, sauna delivered last week as promised with easy to follow instructions, will be buying from you again soon

Everything about my experience with Gudrum was first class, accurate information, competitive prices, friendly helpful staff, order delivered as agreed.
thanks to all @ Gudrum

Awful company, avoid at all costs! Sent me a broken item and the wood came written with black marker on it. Won’t come off. Delivered to back garden and now refusing to take it because the courier now claims it’s too heavy to move. Waited in all day for this collection!
Update: 03.06.25. Company hasn’t arranged couriers as they have stated. Left with b&q to address due to awful customer service and refusal to collect item.

Great advice from Lewis
Both on email and on the phone Lewis was very helpful when I recently encountered some difficulties with my purchase and guided me through them. Well done Gudrun. Please pass on my comments to Lewis

Fast delivery. Impressed with the company

Very good service, friendly staff. Products are great quality!

Great customer service, very prompt replies and very friendly staff. Will definitely be using again!