Halo’s London Opiniões 

Resposta da Halo’s London

31/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

31/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

31/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

31/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

31/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

9/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

9/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

9/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

9/08/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

13/08/2024

We have requested further information regarding this review but as of yet have received no response. When we highlighted this to trustpilot they responded by telling us that they no longer remove reviews that cannot be verified. They have software it seems that can detect whether a review is genuine or not. They then tried to sell us a subscription package. This is the type of company we are dealing with. Essentially, High trust pilot scores are for sale. Every company that has a subscription with trust pilot coincidentally also has a great trust pilot score. We will not be coerced into taking out an extortionate subscription package, all of our reviews both positive and negative are organic and that is the way it is going to stay. Always use several sources when researching a company and don’t rely on trust pilot.

Resposta da Halo’s London

13/08/2024

Thank you for taking the time to share your feedback. We appreciate your kind words about our customer service and the prompt resolution of your refund. We apologize for any confusion regarding the shipping of your order.

To clarify, our company operates with warehouses in several locations, including London, Kent, France, and China. The location from which an order is dispatched depends on where the stock is held at the time of purchase. This allows us to efficiently fulfill orders for our customers across various regions.

We understand your concerns about returns and would like to assure you that our returns center is located in Dartford, making the returns process straightforward and easy for our UK customers. Additionally, we are a London-based company with our headquarters registered in London, and our brand reflects our commitment to maintaining high standards of service and quality.

We value your feedback and will continue to work on improving our communication to ensure a better experience for our customers in the future. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.

Thank you once again for your understanding and for giving us the opportunity to serve you.

Best regards,
Halos London Customer Service Team

Resposta da Halo’s London

8/07/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

8/07/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

8/07/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

8/07/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

Actualizada a 9/08/2024

Update 2 : the chargeback raised by Veronica Ridley once she received the replacement was reversed by her bank once we provided the requested evidence.

UPDATE: Once The declaration of non receipt was signed, we were able to forward it in to evri who are still to come back to us with the outcome. In the meantime we sent a replacement out with tracking number H02V3A4058065459, which shows it was delivered on June 5th at 13:29. Customer confirmed that they have received the replacement and would update the review to reflect the issue had now been resolved, but the enthusiasm to update a review is never as strong as it is to leave a negative one on trust pilot as is usually the case.. so we have updated our response to reflect the resolution

According to the tracking number H02V3A4049963250, Evri delivered your order on Friday, 17th of May. We understand that despite this status, you have reported that the item was not delivered to your address and was left in an unsafe location.

To resolve this, we requested that you sign a declaration of non-receipt, which is necessary for us to initiate an investigation with the courier. Unfortunately, without this signed document, we are unable to dispute the delivery status with Evri.

Regarding your comment about the delivery address, our system automatically uses the address entered at checkout for shipping labels. In our previous communications, you mentioned that the parcel was left in the communal area of your block, indicating that the delivery address itself is not the issue.

We sincerely want to assist you in resolving this matter. Please contact our customer service team via chat or email so we can further assist you. We have also reached out to Evri and they require the signed declaration to proceed.

Thank you for your understanding and cooperating

Resposta da Halo’s London

23/05/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

21/05/2024

Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon

Resposta da Halo’s London

Actualizada a 21/05/2024

Thank you for your feedback. We take all customer concerns seriously and aim to address them promptly and effectively.

We have thoroughly reviewed our communication records and found that we received only one email from you, to which we responded promptly, offering a return option for the earrings. Additionally, we offer a live chat facility for immediate assistance, which was not utilized in this instance. As we have not received any return request from you, we assumed you chose to keep the earrings.

We understand your disappointment with the slight bend in the earring post, which can be easily adjusted or returned if not suitable. These are the only two options available in this instance, as we believe issuing a refund or replacement for such an easily fixed issue is unreasonable.

We are committed to ensuring customer satisfaction and regret any inconvenience you may have experienced.

Please reach out to us if you have any further queries.
Kind regards
Halos London Customer Service Team