We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Ver mais
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Leia as opiniões dos outros
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
A empresa respondeu
Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... Ver mais
A empresa respondeu
Since finding your web site a number of years ago I have been able to send hampers to my relatives in the U.K. living in Canada makes it expensive to send packages across the Atlantic. Hampers has a... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Informações de contacto
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Reino Unido
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never again!
I purchased a hamper for my mum for Christmas as I live abroad and she’s alone. It never got delivered!!! I wrote to them and they never replied!! My hamper still hasn’t arrived!! I will NEVER order from them again.
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Haulwen,
We’re truly sorry to read this and completely understand how upsetting and distressing this must have been, especially as the hamper was intended for your mum at Christmas while you’re living abroad. Not having a gift arrive at such an important time, and feeling left without a response, is understandably very disappointing.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this cannot undo the frustration and upset you experienced, we hope it goes some way toward acknowledging the impact this had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely regret your experience and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Late delivery for a Christmas gift.
I ordered online for Christmas delivery however they did not manage to deliver my parcel on time. I was told no one was home but that was not true as my mother hadn’t left the house all day. Very disappointing as I’d paid for Christmas delivery and it still hasn’t been delivered!
28 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Sacha,
We’re very sorry to read this and completely understand how disappointing and upsetting this must have been, especially as the order was intended as a Christmas gift and you paid specifically for Christmas delivery. Being told no one was home when that wasn’t the case only adds to the frustration, and we’re truly sorry for the worry and inconvenience this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the disappointment at the time, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We truly hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
We made a mistake on the order
We made a mistake on the order and when we called about it the customer service representative took care of the problem right away. The gift got to our sister right on time. We will use this site again. The gift was to go to England so it was hard to find a site that will deliver overseas.
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Vonda,
Thank you for sharing your experience. We’re really pleased to hear our customer service team was able to resolve the issue on your order quickly and that the gift arrived with your sister right on time. It’s also great to know you found us helpful for overseas delivery to England.
We truly appreciate your kind words and look forward to helping you again in the future.
Kindest regards,
Team Hampers.com
Christmas gift hamper was a success
The hamper was a gift and it was well received. The comment was that the items were of a good standard.
22 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Mrs Says,
Thank you for your lovely feedback. We’re really pleased to hear the hamper was well received and that the items were felt to be of a good standard. It’s great to know it made a successful Christmas gift.
Kindest regards,
Team Hampers.com
I would not use this service
I would not use this service, I ordered this hamper weeks in advance for delivery on 24th December. I received an email on 22nd to say it had been packaged but the hamper still has not arrived and I have not had any further email even after I requested an update.
27 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Debbie,
We’re very sorry to read this and completely understand how disappointing and frustrating this experience must have been. When you order well in advance and are then left without updates, it understandably causes concern and upset, and we’re truly sorry for the lack of communication you experienced.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this can’t change what happened, we hope it shows that we take this seriously and want to acknowledge the impact it had.
Please accept our sincere apologies for letting you down on this occasion. We genuinely hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
I’d arranged a hamper for my mother to…
I’d arranged a hamper for my mother to be delivered on 23rd December unfortunately the hamper did not arrive. After speaking with customer services they had idea on the location of the Hamper and no further correspondence! Shocking! Hamper did finally arrive a few days later.
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Rob,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Quality hamper DPD delivery shockingly…
Quality hamper DPD delivery shockingly bad - DPD customer services where rude and un helpful
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Lee,
Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with the quality of the hamper, but we’re very sorry to read about your experience with the delivery and the way you were treated by the courier’s customer service.
That is understandably frustrating and not the experience we want associated with our gifts. Please accept our sincere apologies for the inconvenience and upset this caused. Your comments are appreciated and help us review the service provided by our delivery partners.
Kindest regards,
Team Hampers.com
Perfect delivery …
Delivery made to recipient when requested in very good condition
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Linda,
Thank you for your kind feedback. We’re delighted to hear the delivery was made when requested and that the hamper arrived in very good condition. We really appreciate you taking the time to share this.
Kindest regards,
Team Hampers.com
Hamper selection
The hamper was easy to select on the website. The transaction was straightforward, and the delivery was made on the requested day.
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Norman,
Thank you for your feedback. We’re pleased to hear the hamper was easy to select, the transaction was straightforward, and delivery took place on the requested day. We really appreciate you taking the time to leave a review.
Kindest regards,
Team Hampers.com
The whole process was efficient and…
The whole process was efficient and easy.
Great feedback from friends who received the hampers.
Thank you
24 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Pauline,
Thank you for your lovely feedback. We’re really pleased to hear the process was easy and efficient, and it’s great to know your friends enjoyed the hampers. We truly appreciate you taking the time to share this.
Kindest regards,
Team Hampers.com
The hamper
The hamper I sent to my family who don't live anywhere near me and I doubt I shall receive any form of thanks so i'm hoping your advert is as honest as it wishes me to believe.
Happy Christmas and a prosperous New Year
24 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Mike,
Thank you for your message and for choosing to send one of our hampers to your family. We truly hope it was well received and brought them some enjoyment, even if you’re not able to hear their thanks directly.
We appreciate you placing your trust in us and hope you had a lovely Christmas and a prosperous New Year too.
Kindest regards,
Team Hampers.com
Updated Review after good customer service - Xmas Hamper now due to be delivered on 29th December
I have now altered my rating as the company have provided a full refund for the failed delivery.
Notified that the pre ordered Xmas hamper will not be delivered as paid for today (Xmas eve) but will be on the next working day - 29th December - which is no good for a Xmas Hamper as a present! DPD emailed to say they had it in the system for delivery but Hampers.com messaged to say (at 4pm on Xmas Eve) that they had messed up with a small number of orders, so no doubt I am not alone!! I would not use these again - be warned. Order number SY3623287 for authentication. I paid extra for nominated delivery date - Message from Hamopers.com at @4pm Xmas Eve -
"We’re really sorry to let you know that the hamper you were expecting to be delivered today will now be delivered the next working day.
Unfortunately, due to an issue outside of our control, a small number of orders were not accepted into the carrier network as planned. As soon as we became aware, we worked urgently with our delivery partners to resolve this and ensure your order is prioritised for the earliest possible delivery.
We completely appreciate how disappointing this will be, especially if you were expecting your hamper today, and we are truly sorry for the inconvenience caused. Please be assured that your order is safe and scheduled for delivery on the next working day."
24 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Mark,
We’re truly sorry to read this and completely understand how upsetting and disappointing this must have been, especially as the hamper was intended as a Christmas gift and you paid extra for delivery on Christmas Eve. Being notified so late in the day, at such an important time, understandably left you with no opportunity to make alternative arrangements, and we’re very sorry for the frustration this caused.
A member of our team has since reached out to you directly with a full apology and details of the compensation offered. While this doesn’t undo the disappointment of the delay, we hope it goes some way toward acknowledging the impact this had on your Christmas plans.
Please accept our sincere apologies for letting you down on this occasion. We truly regret the experience you had and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
USELESS, NO communication, NO parcel
Ordered a hamper weeks ago to be delivered on Christmas Eve as it was the only day I was home for the holidays to receive this parcel…NO communication, NO update, NOTHING until 4pm today (24/12) stating “your parcel will not be delivered today, to be delivered on 29th.
Absolutely awful service, I recommend NOBODY uses this awful site for their hampers.
24 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Alvey,
Thank you for taking the time to share your feedback. I’m very sorry for the frustration this has caused.
At present, we’re unable to locate your order using the information available on Trustpilot. If you could please reply directly to this review or email us at help@hampers.com, we’d really like the opportunity to investigate this and see how we can put things right.
Kindest regards,
The Hampers.com Team
Ordered a hamper as a gift
Ordered a hamper to be delivered as a gift. Company dispatched the item on time but were sadly let down by DPD who as usual took on too much work, over promised, and under delivered.
This aside the companies customer service did get in touch and did sort this out for me rather quickly. My gift did not arrive on time but this was out of their control. I have to give the company 5 stars as they kept their end of the deal and the customer service quality is high.
Its a shame DPD let everybody down in the chain, but we all know how bad couriers can be in the UK!!
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Lee,
We’re truly sorry to read about this experience and completely understand how disappointing and frustrating this must have been, particularly as the hamper was intended as a gift and you paid extra for delivery before 12pm on a specific date. We appreciate you taking the time to explain what happened and for sharing your order number.
A member of our team has since reached out to you with a full apology and details of the compensation offered. While this doesn’t take away from the frustration you experienced at the time, we hope it goes some way toward acknowledging the inconvenience caused.
Please accept our sincere apologies for how this was handled and for the delay in communication. We genuinely regret that we fell short on this occasion and hope you’ll allow us the opportunity to put things right and consider giving us another chance in the future.
Kindest regards,
Team Hampers.com
Paid for "Express," got "Whenever"
Paid for "Express," got "Whenever"
Total Scam.
Absolute waste of money. I paid a premium delivery for next-day delivery because this was a time-sensitive Christmas gift for a colleague. They took my money, promised delivery today, and then I find out it’s not arriving until Monday. The "customer service" is non-existent. If you actually want your gifts to arrive on time, shop literally anywhere else. They’ll take your £5 delivery fee and give you nothing in return.
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Chris,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Nice hampers, slow delivery
The hampers are, lovely and great value for money. Appreciate that and would use again, however I paid extra for delivery on a given day and this was not met so there was disappointment, since rectified but all they said was it's time of year on couriers being busy and not there fault- don't offer the service then.
20 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Mr Rawlins,
Thank you for taking the time to share your feedback. We’re really pleased to hear you found the hampers lovely and good value for money, and we appreciate you saying you would use us again.
We’re genuinely sorry for the disappointment caused by the named day delivery not being met. We completely understand your frustration, especially when you’ve paid extra for a specific service, and we appreciate your honesty in sharing how this was handled. Your feedback is important to us and helps us review how we communicate and offer delivery options during particularly busy periods.
Kindest regards,
Team Hampers.com
Lovely hamper well stocked with great…
Lovely hamper well stocked with great goodies. Well presented and made a great gift
23 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Charlie,
Thank you for your lovely review. We’re really pleased to hear the hamper was well stocked, nicely presented, and made a great gift. We appreciate you taking the time to share your feedback.
Kindest regards,
Team Hampers.com
Unfortunately after ordering in plenty…
Unfortunately after ordering in plenty of time and picking a delivery date, the order is now two days late and will not arrive in time. I have chased with the company and no response and the tracker alludes to it not even being with the delivery company. Then I get an email asking for a review….
Following Hampers picking up the issue it appears to be more of a courier issue than Hampers itself. Customer service response was very helpful and resolved the issue. I would use this company again
24 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear KC,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Wanted something really special for my…
Wanted something really special for my folks who live in the UK. This company is outstanding and more importantly my folks ere really impressed. Would recommend them.
19 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear Denise,
Thank you for such lovely feedback. We’re delighted to hear you chose us for something special for your parents and that they were really impressed. It means a lot to know you’d recommend us, and we truly appreciate you taking the time to share your experience.
Kindest regards,
Team Hampers.com
Giftgivers beware: My wasted time is worth more than the hampers. 🙁
For the 2nd year in a row, my brother in Canada sent me 2 hampers (ordered at the same time). Both years, the hampers arrived at SE13 6DQ at different times, meaning I had to wait in twice. (Why can’t the 2 boxes be sent out together to minimise inconvenience?!?) Both years, the first parcel didn’t arrive, meaning I wasted a valuable day waiting inside for nothing. This year, I spoke with Agent #1 at Hampers.com immediately after the DPD driver sent me a blank black screenshot (ostensibly my property) saying he tried to deliver (when tracking said he was 5 stops away). Ring doorbell confirms he didn’t show. Agent #1 said she would look into it and phone me back and she never did. Then I rang Agent #2 at Hampers.com who sent out a replacement, but she failed to cancel the first 2. Again, the boxes were shipped at different times, so I received 3 (instead of 2) but had to accept as I didn’t know which ones were gifted to me and DPD only recorded 2 out for delivery. The driver also said that DPD drivers like the one the day before sometimes send out blank nondescript photos to evade responsibility when they don’t feel like delivering. So I phoned Hampers.com again and Agent #3 then asked me to wait in a THIRD day between 9 and 5:30 to ship the duplicate parcel back after they and DPD screwed up (and I had to alert her to cancel the 4th parcel on the way so as to not be asked to wait a 4th day in). So where receiving a gift should have entailed a 1 hour wait indoors, I am now losing a THIRD day of my holiday time waiting indoors. This is in addition to spending many frustrating hours on the phone or with an unresponsive chatbot in a queue waiting for either Hampers.com or DPD to answer (DPD doesn’t respond at all; it’s a Chatbot feedback loop). Unlike the Hampers.com agents who seem to think that telling me that they “completely understand my frustration” and offering me a flimsy apology make everything better, I am not getting paid for the time that I have to spend on the phone or wait inside.
Hampers.com do a nice hamper but when receiving them means that I can’t plan to go out walking or visiting for 3 days of my holiday, I would prefer not to have the hampers at all. The whole episode has been a dark cloud over my holiday period - one that I wouldn’t wish for anyone else to experience. Giftgivers please beware! A gift certificate from a more reliable company might work much better. ☹️
24 de dezembro de 2025
Opinião espontânea
Resposta da hampers.com
Dear S Bertram,
We’re truly sorry to read this and completely understand how upsetting and disruptive this experience has been, particularly during your holiday time. What should have been a thoughtful gift has clearly caused you a great deal of inconvenience and frustration, and for that we sincerely apologise.
We can confirm that the sender has been refunded compensation, however we fully recognise that this does not make up for the repeated delivery failures, the time you lost waiting in, or the poor coordination between parcels and replacements. This is not the level of service we expect from ourselves or our delivery partners, and we are very sorry that you were let down on multiple occasions.
Thank you for taking the time to explain what happened so clearly. Feedback like this is taken seriously and will be used to review how situations like this are handled in future, particularly around split shipments, replacements, and courier accountability.
Please accept our genuine apologies for the impact this had on your holiday. We’re very sorry for the experience you were put through.
Kindest regards,
Team Hampers.com
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