I can’t recommend the Middlesbrough branch enough! The customer service i receive every time i am in there is second to none! I am often served by Rebecca & Julie & they are both truly amazing as are... Ver mais
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Leia as opiniões dos outros
Was in Duke street branch been using now for 6 years, wouldn't go anywhere else, the girls are so very friendly , make you feel comfortable, always have good laugh with them, thanks ladies
Bought an Omega watch online. The watch was very competitively priced coming with box and papers. It appears that there was a problem with the couriers and the watch wasn’t collected for over a week... Ver mais
Even though I took a lot of different bits of silver jewellery which took up a good amount of time ( nearly 2 hrs!) , unfortunately a small portion of pieces turned out to be fake (but was all properl... Ver mais
Informações sobre a empresa
Escrito pela empresa
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK. We offer a broad range of products to our customers that include pawnbroking, foreign exchange, gold buying, cheque cashing, and retail. Since 2006, H&T has accelerated its development by adding new products and services, expanding the store network and developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us growing to become one of the leading providers in the UK with over 280 stores nationwide. In August 2025, H&T Group was acquired by FirstCash Holdings Inc. FirstCash is a leading international operator of pawn stores and provider of technology-driven point-of-sale payment solutions, focused on serving cash and credit-constrained consumers. The Acquisition represents FirstCash's entry into the UK pawnbroking market. We believe everyone should be given choices in how to deal with their financial needs. We endeavour to provide the best service and the broadest choice of financial solutions for the widest group of people
Informações de contacto
Times house, SM1 4AP, Sutton, Reino Unido
- 0800 838 973
- info@handt.co.uk
- handt.co.uk
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Respondeu a 99% das suas opiniões negativas
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The staff here is always so lovely and…
The staff here is always so lovely and attentive and are always in a good mood. They get me sorted quickly and without a fuss! And I love chatting with them everytime I come in. Truly some of the best customer service I have ever received
The duo Staff Chris and Mandy are…
The duo Staff Chris and Mandy are wonderful and lovely. I got some peak professionalism here at the sunderland shop. Thanks to them.
Outstanding staff at Hanley branch
Fantastic staff at Hanley branch.
Sue, Rachel, Alex outstanding service.
The lady who served us was very…
The lady who served us was very helpful, she was pleasant and friendly, will go back again
Excellent customer service Lynette she…
Excellent customer service Lynette she is an asset to your company outstanding.
Thank you
Ellis who served me was very friendly…
Ellis who served me was very friendly and professional,I was buying euros and the rate was very competative. The shop was clean and tidy and very welcoming.
Very good service and friendly staff
I have put positive reviews about this…
I have put positive reviews about this store to be disappointed over time. I had to complain about a repair they try to charge me for a ring that needs a bar on it. On my life they said it would cost £400 for this repair which is outrageous. The piece it needs the size of a safety pin! I just had the final response to my complaint they said it was found as reasonably priced! So my complaint is not up held I found this store to be like every other business a rip off. Try somewhere else first.

Resposta da H&T Pawnbrokers
Very helpful best rates on my euros…
Very helpful best rates on my euros thank u very much
Had a lovely lady called Michelle help…
Had a lovely lady called Michelle help me today... very chatty and excellent customer service skills.. very friendly staff.. 5*
Visited sittingbourne store today
Visited sittingbourne store today, was served by Tammy and Nicola, they where so helpfull and professional, will definitely be returning to the store, what a great asset to the company, happy, smiling and very professional.
First time visiting H&T Pawnbrokers
First time visiting H&T Pawnbrokers. I had a lot of jewellery that I needed to check. Michael and Gary sorted through all of the jewellery and give me an excellent price. I was provided with excellent advice and customer service. I will certainly be using again in the future. Recommend highly.
Hamilton Store
Hamilton Store
Absolutely delighted with the service I received at the hamilton store Jackie and Nicole were amazing
Preston Store
Preston Store ... Emilia was professional and knowledgeable. I received good advice and a good price for my jewellery. Great customer service from all the friendly staff.
Excellent customer service at the Hamilton Store
Visited the Hamilton Store today - Jackie was extremely helpful when I was looking to trade in gold. Jackie was also of great assistance with exchanging currency and was very knowledgeable! Would definitely recommend.
So good service mark
Visit Runcorn regularly for fx…
Visit Runcorn regularly for fx excellent service..staff are very friendly & helpful. Also sold jewellery to them received a great price more than I expected. Would highly recommend as their currency rates beat others I’ve tried in the past. Wouldn’t go anywhere else now.
I use the store on central drive…
I use the store on central drive Blackpool. I've been a customer for the past 2 years and from day 1 Rob the manager and all the girls that work there are all friendly and helpful! You get good prices for your gold and silver they are the best in Blackpool as far as I'm concerned. Plus they sell beautiful jewellery the store is beautifully designed clean and tidy.
The staff were really helpful
Abby was really helpful and took the time to explain everything in details.
My first time using H&T at middlesbrough
My first time using H&T at middlesbrough today and the service i received was absolutely unreal. The girls who work there are very welcoming and dealt with what I needed. Polite professional and and overall genuinely inpressed with how comfortable they made me feel throughout this transaction. Very helpful and guided me through the steps with ease. Would definitely use them again. Thank you all for your service today. 5stars
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